Lucas Plumbing & Heating Ltd

My elderly parents had a diswasher installed by Currys, but after an hour the water connection pipe joint burst and water was coming out at mains pressure. My mother called me in a panic and it took me half an hour to get to their house. Water was everywhere and I turned off the mains. Currys couldn't attend until the next day and my parents had no water except of course the inch of water on the kitchen floor! I phoned Lucas who we use for our normal plubing needs. They pulled out all the stops and got to us in less than 2 hours with parts so that we could get the water back on. We were so relieved and grateful to Lucas for sorting this out for us.

We had a problem throughout the house related to an outside service pump. As always Lucas Plumbing and Heating managed to visit at a time to suit us on the day as we suddenly had to be at an appointment, so they moved us to the last call . The problem was identified so we were then able to resolve it. They do all our annual servicing too and have done for many years. I highly recommend.

Very pleased with our boiler service. A very friendly member of staff who was willing to discuss what he was doing and discuss any issues.

Having problems with underfloor heating also boiler needed routine servicing. Attendees,as always, cheerful and polite. problem solved immediately.

Had a problem with the water. They came out the following day first thing- on time and remedied within half an hour. Would not hesitate to recommend.

Used this company for many years. Efficient, on time Professional, Friendly. Would and have recommended to many people.

This is the second time I have used this service . The young man arrived on time in uniform neat and tidy , he was very professional , competent and did a first class job. He followed up with the office for further work required. This is a very good company , providing great service in a traditional way.

I found Lucas Plumbing & Heating to be highly unprofessional. Recently they carried out annual boiler service and reported gas under pressure problem : (i.e implying either gas leak or undersized pipes by the original installer). The original installer came from Eastleigh to Wokingham the very next day for investigation and found that Lucus Engineer had taken the gas readings incorrectly(the actual working pressure difference between meter and boiler was 0.3 mb and not 3.5 mb as reported by Lucus ), causing unnecessary panic. On top of that Lucus rejected paying the original installer for the inconvenience . I would definitely avoid this company in the future.

Again we used Lucas plumbing for the third time to fix a en-suite shower. The team are reliable, prompt, friendly and professional. We have also had our boiler serviced and feel we can totally trust them

I am really happy with the service Lucas provided. From the outset I used the website to get a broad estimation of cost. The surveyor came as scheduled and was incredibly helpful and explained what to expect. The cost was competitive and the best of 3 quotes. I was unsure which brand of boiler to go with and I was able to have a follow up call with the surveyor to help put my mind at ease. The installation was booked two weeks after the decision to go ahead and on the day of the installation, the engineer turned up on time, was courteous and again explained what to expect. Lucas sent the surveyor around as well on the installation day to ensure all was going to plan. Ultimately the install took 1.5 days in total and I am very happy with my new boiler. I wouldn’t hesitate to use again - and I will for servicing :-)