Lucas Plumbing & Heating Ltd

Used this company for the first time to do a service on an outside oil boiler. Found them following detailed search and investigation of reviews. Very impressed. Very good communication and clear pricing. Work was done on time with a full report and breakdown of costs. The engineer - Jake - was very professional and a very nice chap. Will certainly use again and I strongly recommend this company. 👍🏻

We had recently moved to an oil fired property and had no idea where to begin. Jake was incredibly helpful, transparent about costs and friendly to boot - answering all of our (many!) questions! Really grateful to him for getting our heating back up and running before the winter months. Would highly recommend him and the team.

I have used Lucas Heating for boiler purchase, installation and service for several years and always found them to be excellent.

James came to service our boiler today and I would just like to say what a lovely young man he is, so polite and nothing too much trouble. We have used your company for many years and have always been very happy with your engineers and quality of work and will continue to us Lucas Plumbing.

Prompt and efficient - really excellent service to replace a part that no other company even bothered to come back to me about. Thank you.

They replaced my ancient boiler, checked all the radiators, replaced some broken radiator thermostats, drained the system as expected and treated with Fernox. Coincidentally I had received a very high bill from Thames Water but couldn’t find evidence of a leak. I’d mentioned this to Jake and he went out of his way to find the problem. An overflow from a small tank in the roof had been positioned above a gutter so could not be seen from the ground. Scott came to deal with this and replaced ballcocks/valves . While later draining the system he detected a serious problem in the hot water tank which was still affecting the overflow, so I needed a new tank. He explained this really well. He changed the tank next day. Because of the extra work they came on one more day to finish off and obviously had to add the tank to the budget, but everything was done very quickly and efficiently. Total respect for my property and no scuffs even when getting the old tank down a narrow staircase. No dust left. No pauses and it was a pleasure to have Scott working in the house. Said If I need explanations they will pop in. Arguably ten stars not five! Arguably ten out of five all round.

Very easy to deal with, good prices, good work and nice team to deal with. Jobs always neat and everything works after.

Fitted new sink tap, was within 4hr booking window. Did a good job and was very tidy. Was kept upto date with the booking as this was for a rental property.

Minor issue post installation, fast and professional response on reporting and on arrival and issue resolved satisfactorily in a timely and professional manner with clear explanation.

After trying several repair organisations, who all declared they were not qualified to work on my system, I was delighted to find that Lucas were qualified. The engineer was onsite quickly, diagnosed the problem and fixed it all within 30 minutes. Restored my faith in heating engineers.