Lucas Plumbing & Heating Ltd

Prompt and efficient - really excellent service to replace a part that no other company even bothered to come back to me about. Thank you.

They replaced my ancient boiler, checked all the radiators, replaced some broken radiator thermostats, drained the system as expected and treated with Fernox. Coincidentally I had received a very high bill from Thames Water but couldn’t find evidence of a leak. I’d mentioned this to Jake and he went out of his way to find the problem. An overflow from a small tank in the roof had been positioned above a gutter so could not be seen from the ground. Scott came to deal with this and replaced ballcocks/valves . While later draining the system he detected a serious problem in the hot water tank which was still affecting the overflow, so I needed a new tank. He explained this really well. He changed the tank next day. Because of the extra work they came on one more day to finish off and obviously had to add the tank to the budget, but everything was done very quickly and efficiently. Total respect for my property and no scuffs even when getting the old tank down a narrow staircase. No dust left. No pauses and it was a pleasure to have Scott working in the house. Said If I need explanations they will pop in. Arguably ten stars not five! Arguably ten out of five all round.

Very easy to deal with, good prices, good work and nice team to deal with. Jobs always neat and everything works after.

Fitted new sink tap, was within 4hr booking window. Did a good job and was very tidy. Was kept upto date with the booking as this was for a rental property.

Minor issue post installation, fast and professional response on reporting and on arrival and issue resolved satisfactorily in a timely and professional manner with clear explanation.

After trying several repair organisations, who all declared they were not qualified to work on my system, I was delighted to find that Lucas were qualified. The engineer was onsite quickly, diagnosed the problem and fixed it all within 30 minutes. Restored my faith in heating engineers.

Lucas plumbing are very honest, trustworthy and reliable. Their staff are awesome and did a great job. They are always happy to pop to take a look if I have an issue and offer great advice too.

This is the 4th time Jake from Lucas plumbing has attended my property to assess and undertake repairs to my pool boiler. As always he is polite, punctual and technically competent. His assessments of the problem have been spot on and he has been able to fix both times. Lucas Plumbing are now my go-to company for my boiler servicing and repairs

Very impressed with this company. Turned up promptly and did an excellent job. Very tidy and neat worker who cleared up well when finishing the work. Explained what he was doing along the way and took photos to show what work had been done. From the first telephone call to the finish of the work was impressive so would certainly use them again

James did a great job and returned when we found a valve on the floor. It turned out this was not due to James but he came back at the end of a long day to help us and gave advice.