Lucas Plumbing & Heating Ltd

I have used Lucas Plumbing for a number of years. Their engineers are always helpful, knowledgeable and honest.

The annual service of 10 year old Vaillant boiler identified 2 problems. A visit was arranged within a few days and done. Efficient organisation and helpful work. House nice and warm.

I was told (in writing) that the engineer would attend "to complete your work on 14/11 between 12:00 and 16:00. Nobody arrived, so I phoned at about 16:30 to find out what was happening. The person I spoke to was very apologetic but set a new time of Monday 17/11 between 08:00 and 09:00. The engineer did turn up at that time and did a good job - only took about 10 minutes maximum. The email I received when the job was first instigated (07/11) states as follows :- Cancellation Policy - Lucas Plumbing and Heating Ltd "Please note that once you have booked an appointment it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place you will be subject to a cancellation fee of £84.00 inc VAT " Lucas may wish to change this wording on reflection.

I recently had Lucas Heating & Plumbing in to carry out an annual boiler service and to provide quotes for some additional small works. These tasks were completed to a high standard, the quote resulting in a later visit to replace a faulty 3 port valve. Again, all work was done speedily & efficiently; I find Lucas engineers to be always polite, very capable and have no hesitation in recommending this company. Communications from Ciaran were excellent and a very minor issue arising from the boiler service was speedily resolved.

Jake was great. He worked out the issue very quickly and also noticed a secondary issue which was driving me nuts at the same time. We ended up simplifying things a lot with our underfloor heating control unit and also installing another valve to stop the underfloor heating activating the radiators too (secondary issue). All in all very happy with diagnosis and the remedial actions. We did have a small blip where the replacement unit was faulty, but this was resolved very quickly too. I would highly recommend Jake and the team at Lucas Plumbing & Heating.

James serviced boiler this morning . Arrived early and was polite throughout visit . Left reassuring me boiler in good working order . Very happy with Lucas plumbing efficient and reliable company

We do not have the competency to comment on the quality of the workmanship only time will inform us on this element. However the representative was at pains to ensure we knew he was behind schedule and unfortunately left the front grill off the fire nor clean marks he probably accidentally made on the landing and stairway walls. Furthermore he promised to look at radiators which varied in heat but that was forgotten. He did return to a fix the grill and left hurriedly with head bowed. He was apparently still behind schedule. We cannot doubt his competency or workmanship but the company would benefit if they introduce some form of training in customer care and awareness. Regretfully common courtesy and politeness was not evident

I have used Lucas Plumbing many times for a variety of jobs including gas boiler repairs and servicing, tap replacement, toilet flush repairs, and radiator replacement. They give clear estimates and do a first class job. They work tidily and their engineers are polite, friendly, experienced and knowledgeable. Highly recommend them. Willing to pay that little bit extra for quality and reliability.

Used this company for the first time to do a service on an outside oil boiler. Found them following detailed search and investigation of reviews. Very impressed. Very good communication and clear pricing. Work was done on time with a full report and breakdown of costs. The engineer - Jake - was very professional and a very nice chap. Will certainly use again and I strongly recommend this company. 👍🏻

We had recently moved to an oil fired property and had no idea where to begin. Jake was incredibly helpful, transparent about costs and friendly to boot - answering all of our (many!) questions! Really grateful to him for getting our heating back up and running before the winter months. Would highly recommend him and the team.