Lucas Plumbing & Heating Ltd

Lucas are consistently excellent, we have used them for years and wouldn't go anywhere else. Always 'on the ball' whether it be routine service (which they remind us about) or for unscheduled/emergency issues to which they react very quickly. The engineers know their stuff or, if in training, can always get hold of the expertise they need. Getting hold of a part that may not be on the van is never a problem. All Lucas staff, engineers and 'back office' staff are always polite and very customer facing. As always Jake and team - thank you

I first contacted the trader on 9th January 2023 to arrange for an engineer to visit and service our boiler. The engineer's visit was arranged for the afternoon of 24th January. I took a day off work and I received a call on the afternoon of the 24th January that the engineer cannot attend (reason given but I am not allowed to mention it here for some strange reason). This call should have come in the morning. We arranged a new date of the morning of the 8th February 2023. I took another day off work and waited for the engineer to appear on the 8th February as expected. I received an email from Lucas plumbing on the 8th February that the engineer cannot attend again for the same reason as the first time. I was offered a date about 4 weeks later in March which takes us into Spring. I turned this date down as it is quite unacceptable and it is three months after the first contact and decided to approach another plumber.

I continue to use Lucas for both my rented properties and my own residence. Their work is of good quality and they give a prompt service. I have never been let down. David

I had not used this company before but they had been recommended. Finn did a great job most thorough boiler service I have ever had everything was checked and a radiator that had not been working for a while was repaired. He was very polite and nothing was too much trouble. I will certainly be using Lucas plumbing and heating again.

Again we used Lucas plumbing for the third time to fix a en-suite shower. The team are reliable, prompt, friendly and professional. We have also had our boiler serviced and feel we can totally trust them

We had a problem throughout the house related to an outside service pump. As always Lucas Plumbing and Heating managed to visit at a time to suit us on the day as we suddenly had to be at an appointment, so they moved us to the last call . The problem was identified so we were then able to resolve it. They do all our annual servicing too and have done for many years. I highly recommend.

My elderly parents had a diswasher installed by Currys, but after an hour the water connection pipe joint burst and water was coming out at mains pressure. My mother called me in a panic and it took me half an hour to get to their house. Water was everywhere and I turned off the mains. Currys couldn't attend until the next day and my parents had no water except of course the inch of water on the kitchen floor! I phoned Lucas who we use for our normal plubing needs. They pulled out all the stops and got to us in less than 2 hours with parts so that we could get the water back on. We were so relieved and grateful to Lucas for sorting this out for us.

Having problems with underfloor heating also boiler needed routine servicing. Attendees,as always, cheerful and polite. problem solved immediately.

As is usual with work carried out by Lucas engineers was done in a professional way. Area left clean and tidy during and on completion.

Always found this company very reliable and skilled in what they do. Have used them when the boiler needs a service