Lucas Plumbing & Heating Ltd

Arrived on time, clean and tidy thorough job, full explanation given of issues found and quotes given for anything above regular service. Will use again.

Very efficient company came out and assessed and identified my boiler problem after contacting them in the morning. By he afternoon the same day the boiler was repaired and working again many thanks to Brian for his professional and courteous manner.

The work was completed on time and in an efficient and courteous manner. Lucas Plumbing and Heating are proactive, reminding me when a service is due, which is very helpful.

Very swift response to our early morning telephone call. We had no heating or hot water. Within no time the Lucas van arrived with an engineer, who quickly found the problem. Unfortunately a part was needed, and this was duly ordered. However should the part not arrive in time it was arranged that heaters would be supplied for our use whilst we awaited the arrival of the part. During the afternoon, just before four pm, we were telephoned and told the part had arrived and the engineer would be making his way to us to fit it. This was not a straightforward job, but the engineer Jake was calmly efficient and determined to get us heating and hot water. He achieved this. Our boiler is external, the evening was cold and dark. The next day, Saturday, Jake telephoned to make sure all was well and we were ok. This service was exceptional.

This company is helpful friendly, thorough and professional. My shower went wrong before coming out they investigated possible causes and advised us what to do, they then called the manufacturer, called me back with advice, I then purchased the required part which they fitted within days. I trust this company completely, they could have ripped me off, instead they advised me how to save money and then fitted the part and made sure that everything worked properly quickly and efficiently . I would recommend this company for their honesty and expertise.

The company gave a competitive quote for a fairly complex system. They arranged the work quickly to ensure we had heating and hot water before winter. Arrived on time, wore PPE and arranged the work to reduce the impact on us. Very efficient, very polite and arranged on our behalf to involve the gas board to ensure a safe installation. The system is working well at present and I am very impressed with level of knowledge of all the people we dealt with. They are very approachable and I am very confident of their capability to assist with any unexpected issues should they arise.

Arrived on time and serviced boiler with minimal fuss and mess. First class service by polite and efficient technician, I cannot recommend them highly enough. Great job, will be using them again.