Lucas Plumbing & Heating Ltd

Easy to arrange for the work to be done. Gave a date and a 4 hour window for coming to do the work which avoided whole day waiting for them to come. Routine job done without fuss.

Came out the following day to our call. We had established the fault after calling the manufacturer and the part was sent overnight so the engineer could not have come sooner. Engineer very friendly and helpful and repair carried out efficiently.

I had a problem with the ballcock in the cold water tank and asked for a quote to replace it and the 60 year old tank. They said they would send someone to survey it in 2 days, which was fine. Later that afternoon I found water dripping though the kitchen ceiling so I contacted them again to see if they could send someone that day. Later that afternoon a plumber arrived and replaced the ballcock. He was a courteous man, very helpful and fixed the problem in an hour and a quarter which included going out to obtain a missing component. The system is now operating correctly and I still have an intact ceiling. I am now awaiting the quote for the tank replacement. I would definitely recommend this company.

Boiler service and control panel were replaced quickly and efficiently. The company's administration is very reliable and rapid. There is always an email reminder of the date and time prior to the call and a check afterwards before payment is required. The engineers are polite, helpful and unobtrusive. There was a problem caused after the last service but it was rectified speedily without question.

We're always impressed by the customer service. So nice on the phone, a pleasure to talk to. The men who come to us always do a good job. They do a clean tidy job and are very friendly.

As usual Jake turned up on time and serviced our oil boiler without fuss for a reasonable price. Very happy with the service provided.

Good service. The engineer came on time and fixed the problem .Will always use them. I am also having my boiler serviced as the prices are very reasonable

In the midst of corona crisis our power shower stopped working. I contacted Lucas by email and within 48 hours I received and accepted a quote. The work was completed quickly, efficiently and wthin the time scales set. The plumber was very aware of the need to social distance. I would definitely recommend this company for politeness, efficiency and speed of service.

I employed the company to identify and repair a leak on the hidden services between two back to back bathrooms. The pipe work is boxed in and partially tiled with no access into the void. The engineer had the necessary equipment to investigate the location of the leak with the minimum disruption and damage to the property. He was efficient and courteous. From the first office contact to completion of work the company was most professional. Especially as the work was expedited during the lockdown. I have no hesitation in recommending this company. I am a retired Chartered Engineer so recognise a good building services company.