Lucas Plumbing & Heating Ltd

Efficient handling of request for the site visit. Prompt attendance with polite and thourough trouble shooting and service.

I was impressed by the knowledge and proficiency of the engineer. He completed the work in good time and was respected Covid guidelines throughout the visit.

Boiler was leaking and I was told that it would be better for me to have a new boiler as existing one is 8 years old. First visit was for a quote for a new boiler but engineer said it could be repaired and there was a lot more life left in the boiler. I appreciated not to be persuaded to have a new boiler and the fact that Lucas plumbing were prepared to repair it, thus saving me a lot of money as I am an OAP. Visits were on time and the work was completed satisfactorily.

I could not get my underfloor heating to work. Brian from Lucas Plumbing arrived. Seems it was user error on myside. Brian was polite and professional. He checked everything and then basically showed me all the things to check and watch for. Very helpful and I was grateful for the help. Thank you.

Our new boiler replacement went very smoothly. They managed to find an urgent slot for us, turned up promptly and completed the work very efficiently. The guys were very friendly and were careful to observe all Covid precautions. We have used the company before and will do again. Totally recommend.

After some bad experiences with another gas engineer, I found Lucas Plumbing & Heating and found them to be easy to deal with, professional and good value - which is really refreshing compared with the other company I was dealing with. There was someone to answer my phone call (better than letting it go to voicemail and never calling back), turned up when they said they would and then sent me a very fair bill. All good!

This was my first annual boiler service. Lucas plumbing have an efficient booking and reminder service. George was punctual, friendly and efficient, answering all my questions. All for a reasonable price.

The problem: faulty flush valve in upstairs toilet was forcing water thro external soil pipe which over time began to leak onto garage flat roof. The sequence: initial enquiry 26 Jan followed by site survey 2 Feb and quote 4 Feb. Quote was competitive with others & accepted. I was slightly concerned that the survey & actual work were to be done by 2 different people, but was assured the quote was accurate & firm. Engineer (Luke) arrived early 9 Feb. checked the job, went & got the bits he needed and completed phase one, returning 2 days later to complete & make good. Invoice arrived the following day - for exactly the amount quoted - and was paid 2 days later. The conclusion: What I liked was the clarity & efficiency of dealing with them; the engineer's patient & conscientious approach to his work; his pleasant & amenable manner. Be aware that Lucas charge VAT: I got the impression they are quite a sizeable business, but are pleasant, efficient and get the job done in reasonable time for a reasonable price.

Annual boiler service. Good information beforehand re Covid precautions. Time window and date agreed in advance and adhered to. Engineer was pleasant , masked, happy to fit in with us. Lucas plumbing always service boiler and we have no problems. Reliable and easy to deal with.

Called on a Monday and work carried out on Wednesday. Arrived well within time period. Friendly and efficient. Mask worn and I felt perfectly safe. Good value and a lot cheaper than plumbers we have used in the past. Recommended.