Lucas Plumbing & Heating Ltd

Lucas plumbing were chosen from a shortlist of three - they were knowledgeable, they were always first to respond - site survey, questions, further questions, quotation modifications etc. Customer team great too - we knew who was arriving and what time. Pete and Luke did a great job. We are very happy with the finished result and would recommend them to others - as we have done with neighbours already. Nice people and great result.

I contacted Lucas plumbing on Friday 14th Feb and explained my underfloor heating wasn't working. I described what was wrong and sent a photo. I was contacted the same day and told I would get a quote for repairing the system. I received a quote on Monday 17th Feb and the repair was completed Wednesday 19th Feb. Great communication from Lucas office from start to finish. For the repair, the plumber arrived in a marked vehicle, he explained what he was going to do and completed the works competently to a high standard. Everything was run and tested and explained and cleaned up and tided before he left. We are both retired OAP's and felt so pleased we had used Lucas Plumbing, really good service start to finish.

I have always gone to a very well known branded company and paid a hefty price. I always thought I was getting a service to match the price. Not at all. When I tried Lucas, not only did they thoroughly look into my boiler they cleaned it and showed me how dirty it was as the previous services weren't carried out to the high standard I had thought I had paid for. Anyway they were polite, competent and I will be using Lucas from now on and can recommend them highly.

Engineer arrived during the time slot and I was contacted by their office team with an update on his arrival time. He was friendly, very tidy and very methodical in carrying out the service on our gas fire. Would recommend Lucas Plumbing & Heating to anyone. Invoice value was the same as the upfront quote.

My shower thermostatic bar stopped working. Apparently it was the 'cartridge'. Lucas Plumbing came and replaced it within 10 days of my initial call. A quick job and no mess left behind. The only downside... they don't take Credit Cards!

Yearly boiler service carried out punctually, efficiently and comprehensively. Also, sound advice on draining and refilling the system provided free of charge. The combi boiler (Greenstar CDi 30) was installed by the same company 3 years ago and has been faultless throughout. Recommended.

We've been using Lucas Plumping for several years, both for annual gas servicing and a couple of ad-hoc issues which they've always responded to in a timely fashion. The personnel are always friendly and a pleasure to deal with.

The service engineer who did the work (repair) on our heating system was great, arrived on time and was very professional and competent in his work. The work was carried out and completed in the time allocated and was very tidy in his approach. We had a leaking pump valve so both valves were replaced. So great service including email reminders of our work slot, and easy communication with the office. All in all very good and would definitely recommend Lucas heating and plumbing.

Fantastic service, as always, from Lucas Plumbing and Heating. Efficient booking system and great engineers. Would happily recommend to anyone as always know we are in safe hands with them.