Lucas Plumbing & Heating Ltd

Our kitchen tap had started leaking and it was getting worse. Since March 2018 we have always turned to Lucas - this must have been at least the 10th job they have done for us, always with excellent results. They replaced the tap within about an hour - a routine job maybe, but reliably completed and at reasonable cost. We recommend them without hesitation.

Excellent work done with good explanations against my questions. Done on time and very friendly. For excellent work, modest charge.

I have used Lucas Plumbing for my boiler servicing since installation 5 years ago. Booking is easy. They remind me when the service is due and before the appointment. Jake turned up when specified, completed the work quietly and efficiently and followed up with a report of the work done, with pictures of the parts serviced and invoice the same day. A very professional service at a good price.

Jake was very efficient and as far as I could tell (as a non-engineer) did a thorough job. He was professional and although he had a lot of work to do after me, took time to listen to my concerns on another job, and offered a solution. I would recommend Lucas plumbing and heating

Excellent job - new boilier and it is the best we have known our heating system in the 30 years we've been here.

I recently had Lucas Heating & Plumbing in to carry out an annual boiler service and to provide quotes for some additional small works. These tasks were completed to a high standard, the quote resulting in a later visit to replace a faulty 3 port valve. Again, all work was done speedily & efficiently; I find Lucas engineers to be always polite, very capable and have no hesitation in recommending this company. Communications from Ciaran were excellent and a very minor issue arising from the boiler service was speedily resolved.

I was told (in writing) that the engineer would attend "to complete your work on 14/11 between 12:00 and 16:00. Nobody arrived, so I phoned at about 16:30 to find out what was happening. The person I spoke to was very apologetic but set a new time of Monday 17/11 between 08:00 and 09:00. The engineer did turn up at that time and did a good job - only took about 10 minutes maximum. The email I received when the job was first instigated (07/11) states as follows :- Cancellation Policy - Lucas Plumbing and Heating Ltd "Please note that once you have booked an appointment it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place you will be subject to a cancellation fee of £84.00 inc VAT " Lucas may wish to change this wording on reflection.

I have used Lucas Plumbing for a number of years. Their engineers are always helpful, knowledgeable and honest.

I have used Lucas Heating for boiler purchase, installation and service for several years and always found them to be excellent.

Easy communication with the office, Scott arrived on time, was tidy, explained the job and completed the job on time. Would recommend.

On time, polite and completed the job, papework followed very quickly, would recommend to use again.

Lucas Plumbing and Heating have been servicing our boiler annually for many years - perhaps around ten. Until this year there has been no problem with the boiler. The service took place on 30th May, and a problem was found. With the Platinum Jubilee intervening the repair was scheduled for 7th June. Then the wrong replacement part was delivered! However, the right part was sourced and delivered the next day, and fitted that day, much to our relief. From our experience, we believe Lucas Plumbing are a reliable and trustworthy company.

Lucas plumbing are excellent. I have had ongoing problems with toilet and shower drainage. Finn came along temporarily sorted it out, a week later returned with the part and it is working well. He also gave advice on what to to next. I always call lucas plumbing. I get good plumbing and quality plumbing. These guys have magic fingers. I trust their expertise

Friendly and polite, good communication throughout, arrived on time, did a great job, all reasonably priced.

Called Lucas Plumbing first thing in the morning and they arrived within 2 hours. Once again exceptional service from Brian the technician who diagnosed the issue within a few minutes. The defective part was identified and he sourced it for the following day which he fitted at the end of his work scheduled for the next day. I have now used Lucas Plumbing for the last 5 years and every time they come up trumps with incredible service and expertise.

Lucas Plumbing and Heating were very quick to give the initial quote and when I accepted the quote they were quick to respond with a date for the work. They did a power flush of my central heating system. The engineer arrived at the time they had stated; explained what he would be doing and got on with the job in an efficient manner keeping me updated throughout the day. I appreciate how he removed his boots when he came into the house.

Finn the engineer was absolutely brilliant. Very thorough it what turned out to be a difficult job to conclusion. Radiators hot in the house that were stone cold before. Fantastic attitude and patient and painstakingly attended to the detail. Very happy with the Lucas Plumbing service. A great find and totally recommend this company.

Based on past experience with Lucas Plumbing & Heating Ltd we had no hesitation in selecting them to install our new combination boiler. This task was carried out (from survey to quotation, installation & completion) to the highest standard of professionalism & workmanship. A special thank you to George who was assisted by Bradley. We would be very happy to recommend Lucas Plumbing & Heating Ltd. Ann & Vincent Roughan

As arranged on time good work done in efficient time and fashion. All systems tested clean and operational on completion We have used Lucas Plumbing 3 or 4 times now. Consistent response every time.

Engineer Finn was both polite and knowledgable. He identified the problem and got straight on with the repair but took the time to explain exactly what he had done. Top marks Lucas Plumbing

The Engineer arrived on time did all the work requested and answered our general queries regarding the wisdom of a power flush of our radiators. He explained why sectors of some radiators were cooler. A helpful emailed quote as to how much such work would cost followed.

I phoned Lucas Plumbing & Heating with a request for urgent assistance to deal with an oil leak from the fuel line. My first telephone impression was one of efficiency and immediate grasp of a difficult situation. Not having used the Company before cost and payment terms were clearly outlined. I was told to expect a call back and an appointment was made for the engineer that day. The engineer arrived as arranged and the problem was dealt with quickly, courteously and in a highly professional manner.

After trying several repair organisations, who all declared they were not qualified to work on my system, I was delighted to find that Lucas were qualified. The engineer was onsite quickly, diagnosed the problem and fixed it all within 30 minutes. Restored my faith in heating engineers.

Lucas plumbing are very honest, trustworthy and reliable. Their staff are awesome and did a great job. They are always happy to pop to take a look if I have an issue and offer great advice too.

Minor issue post installation, fast and professional response on reporting and on arrival and issue resolved satisfactorily in a timely and professional manner with clear explanation.