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Trusted Traders

Lucas Plumbing & Heating Ltd

Profile thumb logo7998166 lg

4.9

259 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Lucas Plumbing and Heating Ltd was founded by Jake and Daniela Lucas with the main aim of providing our customers with the highest quality service to insure all our customers experience the highest standards of engineers for all their plumbing and heating requirements.
We have grown steadily since then, and currently our main services are:

• Plumbing
• Heating
• Commercial plumbing and gas
• Oil and gas Installations

........Our team believes in providing the highest quality service and products to insure that all our customers receive an exceptional service every time we work with you …….

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Underfloor heating
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • Bathroom fitters

  • More Services

    • commercial catering installation servicing and breakdown

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
259 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Boiler service and change of filter for hot water tap.
Customer Service
Quality
Value
I first found Lucas Plumbing when I was researching a recommended repairer for our Vaillant boiler. They have always been reliable and done a really good job. I recommended them to my daughter who also thought they were extremely good. I have also noticed that since I started using them a couple of my neighbours are now also using them.
Customer in Wokingham Posted on 04/05/2021 , work completed 30/04/2021
As professional as ever.
Customer Service
Quality
Value
This company are in my experience professional and tidy in their work. If you have a problem they never fail to sort it out. I have used them for boiler installation and also for replacement of a hot water cylinder, general plumbing work and annual services. They have never failed to complete the work to a high standard.
Mike in Wokingham Posted on 26/04/2021 , work completed 23/04/2021
Wonderful Service
Customer Service
Quality
Value
I contacted Lucas plumbing after two other plumbers had given up on finding my leak. Luke was on time and very presentable, he was diligent in his working coming to the conclusion my problem was under the kitchen concrete floor, which a detection company will find. Before Luke left he made sure I had the central heating running, which the other plumbers had left me without. I would certainly have them again.
Customer in Posted on 25/04/2021 , work completed 14/04/2021
New boiler - excellent job!
Customer Service
Quality
Value
We selected Lucas Plumbing after a recommendation from a neighbour. They first of all were happy to fit a replacement boiler into an existing cupboard (British Gas were not) and the price was almost 2/3 off the competitive price. They arrived on time on the date agreed. George and Kai did an excellent job; no mess and were very friendly and helpful. We would definitely recommend Lucas Plumbing. This is the second job they have done for us and we are very pleased.
Martin in Wokingham Posted on 24/04/2021 , work completed 13/04/2021
Usual excellent service from a company we have used many times
Customer Service
Quality
Value
If only all companies operated in the same way as Lucas Plumbing. All the engineers are polite and well turned out, and clearly know exactly what they are doing. Emily at the office is great too! Jake the proprietor always comes out to give a quote. An e-mail is sent out a couple of days prior to your appointment, just as a reminder. We've recently had a new boiler fitted by Lucas Plumbing, so superior to our old boiler. Plus they have LPG qualifications, which meant we could have our gas bottles moved to a more convenient location. Wouldn't hesitate to recommend them.
Linda in Wokingham Posted on 20/04/2021 , work completed 13/04/2021
Replacement of inline valve on boxed in toilet cistern.
Customer Service
Quality
Value
Professional, efficient and friendly service. The engineer arrived on schedule and expedited the work to my total satisfaction and at the price, I budgeted for. I have no hesitation in recommending this company.
Customer in West Berkshire Posted on 20/04/2021 , work completed 14/04/2021
Fast, trustworthy and professional
Customer Service
Quality
Value
My husband and I have always used Lucas Plumbing since becoming home owners. Lots of our friends have used them following our recommendation. My parents are very vulnerable and I contacted Lucas to complete some work at their address on my behalf. As always regardless if the job is big or small they were awesome, professional and trustworthy. Best company we have used.
Sarah in West Berkshire Posted on 11/04/2021 , work completed 23/03/2021
Boiler and gas fire annual service
Customer Service
Quality
Value
The service time and date was confirmed and kept to. The engineer was quick, efficient and took time to explain what he had done. He left everywhere clean and tidy. I was very pleased with the service.
Sandie in Wokingham Posted on 09/04/2021 , work completed 08/04/2021
Single Women with leaking ceiling!
Customer Service
Quality
Value
Had hot water pouring out of overflow and through the ceiling in two rooms from the loft. Panic! Lucas Plumbing explained the problem in detail so I could understand it and carried out the work quickly and efficiently whilst totally keeping to Covid guidelines. Felt totally comfortable I was given a good price and Daniela in the office provided timely call back, quotes and follow up. Very happy with whole service and would highly recommend.
Cath in Windsor and Maidenhead Posted on 06/04/2021 , work completed 31/03/2021
Quality work and excellent people
Customer Service
Quality
Value
We have used Lucas Plumbing for our boiler servicing on a couple of occasions in the past and they did a very good job. They also installed replacement oil tanks for us in an efficient job, and all went very smoothly, even the transfer of the oil. Yesterday we had a need to flush through our central heating radiators and the two engineers who came were really excellent. They worked hard all day, flushed all of our radiators without any real inconvenience to ourselves, and now the heating system is working smoothly and is well-balanced. It seems that Lucas Plumbing is a small and professionally run business, with experienced staff and a desire to complete quality work in a friendly and efficient manner. We will continue to use them for all our plumbing and boiler needs.
Jeff in West Berkshire Posted on 01/04/2021 , work completed 31/03/2021
First Class!
Customer Service
Quality
Value
I cannot fault Lucas Plumbing & Heating Ltd and would highly recommend them. The professionalism, customer service, work carried out has been first class. The ladies I dealt with on the phone were polite and helpful - nothing was to much trouble. Jake who came to do the quote was pleasant and extremely informative and turned up on time. Peter who was here for three days and Fin for two were outstanding - they were polite with great work ethics and extremely tidy at the end of each day - my house was cleaner when they left than when they came - apart from the obvious work that was carried out, you wouldn't have known that i'd any work carried out. They were so good that I've asked them to quote on some other work - I will be using them for all of my plumbing and heating work and will be recommending them to anyone who asks.
Customer in Wokingham Posted on 01/04/2021 , work completed 31/03/2021
Happy customer
Customer Service
Quality
Value
We always use Lucas Plumbing as they do an excellent job for a reasonable price. This time it was a quick and simple task to fix a radiator leak. Job done no more leaks!
Steve in Swallowfield Posted on 25/03/2021 , work completed 22/03/2021
Very quick and efficient repair to my heating system
Customer Service
Quality
Value
Lucas Plumbing was recommended by a neighbour and when our central heating system failed, I originally called British Gas with whom we have a contract. They were unable to attend the repair for over ONE MONTH! I turned to Lucas Plumbing who sent their engineer round in a couple of hours; diagnosed the problem, got the system working and the next day, returned to fit a new valve. We have now placed an order with Lucas to supply a new boiler and do some other radiator work. We will not be continuing to use our previous supplier of home care services.
Customer in Wokingham Posted on 23/03/2021 , work completed 23/03/2021
Great service, as usual
Customer Service
Quality
Value
Had our annual boiler service again and as usual, the technician was on-time, pleasant and cleaned-up after the job. Can't fault these guys
Ian Posted on 23/03/2021 , work completed 22/03/2021
Installation of new boiler
Customer Service
Quality
Value
We needed a replacement boiler as it was getting passed its 'sell by' date and requiring frequent attention. Four quotations were obtained, including one from Lucas Plumbing as they are on Which Trusted Traders. The visit to assess our need for a new boiler was very professional, fitting advice we had already been made aware of. The swiftly supplied quotation was comprehensive and very competitive. On acceptance of the quotation, an installation date was booked. The two installers arrived at the anticipated time on the day. Throughout the day they carefully ensured that social distancing was maintained. As expected, the boiler installation was completed by the end of the day. All areas were left very clean, and all waste including the old boiler was removed from site. The system had been power cleaned as a matter of course, and all radiators were checked for correct working. Overall we found Lucas Plumbing to be very approachable, reasonably priced and very professional. We have no hesitation in recommending their services.
Philip in West Berkshire Posted on 20/03/2021 , work completed 05/03/2021
Prompt and excellent job
Customer Service
Quality
Value
Fast response to my call out and work completed proficiently and to an acceptable price. We will always use as a preferred Plumber & Gas Fitter.
Jim in Wokingham Posted on 15/03/2021 , work completed 04/03/2021
Recommended for boiler service
Customer Service
Quality
Value
I had my boiler serviced by Lucas plumbing and heating and can recommend them. Booking was straightforward, they were available within a week and the price is competitive. On the day their engineer took thorough Covid-19 precautions and carried out necessary checks and cleaning quickly, taking time to answer my questions. I also asked for quotes for plumbing work and was impressed by engagement from the customer services team afterwards.
Customer in Wokingham Posted on 14/03/2021 , work completed 25/02/2021
Boiler Service
Customer Service
Quality
Value
Very pleased with the boiler service. The engineer was polite and courteous and very professional. He took all the Covid safety measures during his work. They always come as per the scheduled time and gave us feedback at the end. The new boiler was fitted and some alterations done last year by the same company’s skilled engineers. The work was excellent and I cannot recommend them highly enough for the the very professional way they approach their work. They take a pride in their work and great care to make sure that everything is done to high standards and also neatly. Very quick to follow up and issues. Everything was priced before hand and they kept to that. Their price was very competitive.
Leslie in Wokingham Posted on 12/03/2021 , work completed 12/03/2021
Excellent service from Lucas Plumbing and Heating as usual
Customer Service
Quality
Value
We have found Lucas Plumbing to be a quality, well organised plumbing firm, who deal with all of our household plumbing needs efficiently. Thank you for giving us this peace of mind when we have problems!
Customer in Wokingham Posted on 11/03/2021 , work completed 10/03/2021
Fast, efficient and friendly
Customer Service
Quality
Value
I called Lucas Plumbing on a Tuesday to get a mains stopcock replaced. I spoke to Emily. Friendly and polite, she told me how much it would cost and booked a slot for the Friday. I received an email confirmation right afterwards and a reminder the day before. The engineer, Luke, arrived on time and fixed the problem. He showed me what he'd done, and was - again - friendly, polite, and efficient. What can I say? Spot on. I'll definitely be calling them again.
Customer in Wokingham Posted on 10/03/2021 , work completed 05/03/2021
Boiler service
Customer Service
Quality
Value
Annual boiler service. Good information beforehand re Covid precautions. Time window and date agreed in advance and adhered to. Engineer was pleasant , masked, happy to fit in with us. Lucas plumbing always service boiler and we have no problems. Reliable and easy to deal with.
Customer in Wokingham Posted on 07/03/2021 , work completed 01/03/2021
A great discovery
Customer Service
Quality
Value
Another company let us down badly. Lucas were the nearest Which Trusted Trader. Called on Wednesday pm. George came at 8 am Thursday, fixed the central heating breakdown, cleaned up the condensate overflow, and carefully explained everything he was doing. He also gave good advice on less urgent gas-related issues. Much improved our understanding and left us happier, warmer and delighted with the Lucas service.
Customer in Wokingham Posted on 05/03/2021 , work completed 04/03/2021
Underfloor heating problem
Customer Service
Quality
Value
My appointment was made within a day. Well mannered courteous engineer. Quickly and efficiently worked out the problem and did what he could until the parts needed arrive. Will definitely use Lucas again and recommend them.
Customer Posted on 26/02/2021 , work completed 24/02/2021
Definitely recommended
Customer Service
Quality
Value
Really happy with the repair work undertaken on my oil boiler. Lucas Plumbing & Heating were able to attend quickly, undertook diagnostic and follow up work quickly and efficiently and all at a fair price. Really happy and would definitely recommend.
Customer in West Berkshire Posted on 24/02/2021 , work completed 19/02/2021
Same day and friendly service
Customer Service
Quality
Value
Boiler failed. Phoned just after 9AM. engineer was here within 2 hours. Fault identified and engineer returned the same afternoon and repaired. Very efficient and friendly service.
Customer in Wokingham Posted on 19/02/2021 , work completed 15/02/2021
Five Stars - Thank you! Megaflo Hot Water Cylinder Installation
Customer Service
Quality
Value
I would definitely recommend Lucas Plumbing & Heating. We had a leaky hot water cylinder that we decided to replace. Lucas Plumbing & Heating were quick to respond to my enquiry, attend the property, provide and amend quotes for work/products required, and contact me to arrange a date for work to be undertaken. The installation engineer was on time, courteous, professional, tidy, completed the work to a very high standard, removed the old cylinder and all other mess, tested the heating and hot water system thoroughly, and answered all my questions. We can’t believe how neat and tidy the new cylinder and associated pipework looks in comparison with the old system. The engineer did an excellent job, we are very grateful and will certainly be contacting Lucas Plumbing & Heating for annual servicing and to request that they undertake any additional plumbing jobs in future.
Customer in Wokingham Posted on 18/02/2021 , work completed 16/02/2021
Repair central heating boiler
Customer Service
Quality
Value
Our boiler stopped working on Sunday evening and by Monday morning we had arranged for someone to come out on Tuesday morning to assess what was wrong. They arrived on time and carried out the assessment which was to replace the gas valve. The office quoted for that and by the following day (Wednesday) the work was done and central heating restored. Good and speedy service both from the person doing the work and the office support personnel.
Customer in Bracknell Forest Posted on 18/02/2021 , work completed 17/02/2021
Heating system upgraded to fully-pumped and new hot water tank
Customer Service
Quality
Value
Very pleased to have found this trader. They were prompt, courteous, communicative, and most importantly did the work I needed and fixed the problem I had. I have previously had one or two other plumbers out to look at the issue with my heating system - who carried out different fixes that didn't resolve the problem. In this case, the experience shone through; they knew exactly what needed to be done, and my system has been converted to fully pumped, removing the problems I had with gravity hot water not working well. I'm glad I looked at TrustedTrader and went, this time, with a trader with great past reviews. Importantly, also, they added a small piece of pipework configuration for the future; should my boiler need to be changed in future. This wasn't necessary now but gives an example of how they delivered a quality service.
Customer in Wokingham Posted on 17/02/2021 , work completed 15/02/2021
Patient & conscientious
Customer Service
Quality
Value
The problem: faulty flush valve in upstairs toilet was forcing water thro external soil pipe which over time began to leak onto garage flat roof. The sequence: initial enquiry 26 Jan followed by site survey 2 Feb and quote 4 Feb. Quote was competitive with others & accepted. I was slightly concerned that the survey & actual work were to be done by 2 different people, but was assured the quote was accurate & firm. Engineer (Luke) arrived early 9 Feb. checked the job, went & got the bits he needed and completed phase one, returning 2 days later to complete & make good. Invoice arrived the following day - for exactly the amount quoted - and was paid 2 days later. The conclusion: What I liked was the clarity & efficiency of dealing with them; the engineer's patient & conscientious approach to his work; his pleasant & amenable manner. Be aware that Lucas charge VAT: I got the impression they are quite a sizeable business, but are pleasant, efficient and get the job done in reasonable time for a reasonable price.
Customer in Wokingham Posted on 15/02/2021 , work completed 12/02/2021
Annual boiler check
Customer Service
Quality
Value
First class job, engineer arrived on time, wearing COVID mask, Did the job as agreed, plus sorted out a leek under the kitchen sink, couldn’t have been more helpful.
Sue P in Wokingham Posted on 05/02/2021 , work completed 02/02/2021
Great work
Customer Service
Quality
Value
Yet again Lucas Plumbing has provided an excellent service to fix a noisy shower. Punctual, courteous, tidy, efficient - thoroughly recommend.
Customer in Wokingham Posted on 04/02/2021 , work completed 04/02/2021
Great work ,efficient, professional
Customer Service
Quality
Value
Have had underfloor heating which has never worked efficiently since installation and recently not at all. George from Lucas plumbing made a comprehensive assessment of the problems and immediately gave me confidence that he could fix the problem. He was here for a complete day and despite some challenges fitted new pipework, valves and flushed out the system. A new pump was required and the system has been fantastic since and it has never worked as well. George and Phin were efficient and professional. They kept me in touch with the work through the day so I could see what they were doing. I couldn't recommend this company more highly. The telephone service was polite, clear and efficient and the cost of the work was very reasonable
Customer in Wokingham Posted on 03/02/2021 , work completed 20/01/2021
Water escape
Customer Service
Quality
Value
Guys were swift in their work as ever. Explained everything before it was done and fixed a few smaller jobs while they were here. First class service, wouldn't hesitate to recommend.
Customer in Wokingham Posted on 22/01/2021 , work completed 13/01/2021
However complicated the job gets done
Customer Service
Quality
Value
However complicated is the breakdown the fault-finding is efficient and the issue remedied with a minimum of fuss.
Customer in Wokingham Posted on 21/01/2021 , work completed 15/01/2021
Excellent work
Customer Service
Quality
Value
I always use Lucas Plumbing and Heating - at work and now at my home. Professional, efficient and very competitive pricing. I would highly recommend Lucas Plumbing and Heating and only ever heard positive feedback from the residents on the residential estate where I work and they did a brilliant job with my toilet at home.
Customer in West Berkshire Posted on 19/01/2021 , work completed 11/01/2021
Excellent service
Customer Service
Quality
Value
Called on a Monday and work carried out on Wednesday. Arrived well within time period. Friendly and efficient. Mask worn and I felt perfectly safe. Good value and a lot cheaper than plumbers we have used in the past. Recommended.
Customer in West Berkshire Posted on 11/01/2021 , work completed 06/01/2021
Thank you Lucas Plumbing and Heating
Customer Service
Quality
Value
Very swift response to our early morning telephone call. We had no heating or hot water. Within no time the Lucas van arrived with an engineer, who quickly found the problem. Unfortunately a part was needed, and this was duly ordered. However should the part not arrive in time it was arranged that heaters would be supplied for our use whilst we awaited the arrival of the part. During the afternoon, just before four pm, we were telephoned and told the part had arrived and the engineer would be making his way to us to fit it. This was not a straightforward job, but the engineer Jake was calmly efficient and determined to get us heating and hot water. He achieved this. Our boiler is external, the evening was cold and dark. The next day, Saturday, Jake telephoned to make sure all was well and we were ok. This service was exceptional.
Customer in Wokingham Posted on 11/01/2021 , work completed 08/01/2021
Very satisfied
Customer Service
Quality
Value
Having used Lucas Plumbing previously I find they provide their services professionally, effectively and agreed on schedule. Very good and fast at responding to subsequent queries and rectifying the small problem.
Customer in Wokingham Posted on 11/01/2021 , work completed 07/01/2021
Annual service
Customer Service
Quality
Value
The work was completed on time and in an efficient and courteous manner. Lucas Plumbing and Heating are proactive, reminding me when a service is due, which is very helpful.
Customer in Oxfordshire Posted on 11/01/2021 , work completed 07/01/2021
Boiler repair
Customer Service
Quality
Value
Very efficient company came out and assessed and identified my boiler problem after contacting them in the morning. By he afternoon the same day the boiler was repaired and working again many thanks to Brian for his professional and courteous manner.
Customer in Wokingham Posted on 09/01/2021 , work completed 08/01/2021
Excellent service
Customer Service
Quality
Value
This is my second time I contract Lucas Plumbing, the service, quality and customer service were excellent (as normal)
Customer in Wokingham Posted on 05/01/2021 , work completed 23/12/2020
Heating system problem
Customer Service
Quality
Value
Efficient handling of request for the site visit. Prompt attendance with polite and thourough trouble shooting and service.
Customer in Wokingham Posted on 26/12/2020 , work completed 07/12/2020
Good work pleasant professional service manner
Customer Service
Quality
Value
This company is helpful friendly, thorough and professional. My shower went wrong before coming out they investigated possible causes and advised us what to do, they then called the manufacturer, called me back with advice, I then purchased the required part which they fitted within days. I trust this company completely, they could have ripped me off, instead they advised me how to save money and then fitted the part and made sure that everything worked properly quickly and efficiently . I would recommend this company for their honesty and expertise.
Customer in Wokingham Posted on 24/12/2020 , work completed 23/12/2020
Always good work
Customer Service
Quality
Value
Luke's team always good even when things go wrong. They stay and fix it, are polite, knowledgeable and don't try and sell your stuff you don't need. My go to plumbing and heating specialists.
Customer in Oxfordshire Posted on 23/12/2020 , work completed 16/11/2020
Great work and fast
Customer Service
Quality
Value
I was impressed by the knowledge and proficiency of the engineer. He completed the work in good time and was respected Covid guidelines throughout the visit.
Customer in Wokingham Posted on 11/12/2020 , work completed 11/12/2020
Central Heating Work
Customer Service
Quality
Value
Included gas boiler service and unvented cylinder annual check. Replacement part installed on the second visit. Carried out at times agreed and with all area left clean. Plumber very respectful and wore a mask at all times. The used firm previously and would again.
Customer in Reading Posted on 07/12/2020 , work completed 02/12/2020
Relocating new boiler from cupboard to loft.
Customer Service
Quality
Value
Our 23 year old boiler finally died on us and so we needed to go boiler hunting, after getting numerous boiler from the ridiculous £5800 from British Gas to the ultra cheap, we called Lucas Plumbing after being recommend to us, and boy weren't we glad we did. A very through quote with numerous options which included moving the boiler from our airing cupboard to the loft, which gave us more room in the house. We decided to use Lucas Plumbing to install our boiler, we were recommended the ATAG which came with a 14 year warranty. The work was carried out in the three days we were quoted and from start to finish they were great, they kept us updated on the work that was being done and after everyday the areas they used were left clean and tidy, on the final day we were given a thorough run through of how the boiler worked as well as the new thermostat ( which can be controlled by an app). The boiler is just as good as we were told and our house is warm and toasty when we need it to be, as well as being cheaper for us to run. I cannot recommend the company enough and if you are still looking get them to give you a quote, they are not the cheapest nor the most expensive but they are the most professional.
Customer in Reading Posted on 05/12/2020 , work completed 23/10/2020
Boiler service
Customer Service
Quality
Value
Booking on the phone was easy and friendly. Arrived on time, did the job with no problems, and answered several questions I was concerned about, not in relation to the job in hand.
Customer in Wokingham Posted on 30/11/2020 , work completed 24/11/2020
Boiler service
Customer Service
Quality
Value
All work completed satisfactorily and information given on how to keep boiler at correct temperature even when house is empty
Customer in Wokingham Posted on 24/11/2020 , work completed 24/11/2020
reliable trader
Customer Service
Quality
Value
I have used this trader many times over the years and it is always a quick response and a friendly very competent job. The big jobs I have used them for are: I have had my oil tank replaced, my oil boiler replaced, a water leak repaired. And smaller plumbing repairs that now I am on my own are beyond my ability, Cost is reasonable and I am always happy to recommend.
Customer in Wokingham Posted on 21/11/2020 , work completed 18/11/2020
Boiler Repair - Easy, No Fuss, Good Value
Customer Service
Quality
Value
After some bad experiences with another gas engineer, I found Lucas Plumbing & Heating and found them to be easy to deal with, professional and good value - which is really refreshing compared with the other company I was dealing with. There was someone to answer my phone call (better than letting it go to voicemail and never calling back), turned up when they said they would and then sent me a very fair bill. All good!
Customer in Wokingham Posted on 19/11/2020 , work completed 17/11/2020
Great service!
Customer Service
Quality
Value
I manage a private residential estate. We have used Lucas Plumbing & Heating Ltd on a few occasions here on the estate and all feedback has been very positive. Great communication, and good at what they do. I would recommend Lucas Plumbing & Heating.
Customer in West Berkshire Posted on 19/11/2020 , work completed 18/11/2020
Fast and Reliable
Customer Service
Quality
Value
Our new boiler replacement went very smoothly. They managed to find an urgent slot for us, turned up promptly and completed the work very efficiently. The guys were very friendly and were careful to observe all Covid precautions. We have used the company before and will do again. Totally recommend.
Customer in Wokingham Posted on 17/11/2020 , work completed 11/11/2020
Great Service. Exceptional staff
Customer Service
Quality
Value
Leaking toilet overflow, contacted Lucas plumbing. Arranged a suitable date which was later than they offered due to my work schedule. Came promptly on day requested, Luke, very pleasant, experienced and smart young man. Found fault but didn’t have specific part, went to purchase one and returned promptly Fixed fault, checked all was fine and no further leak. Brilliant service and such a nice team, Luke and lady on the phone who organised everything. Recommend to all.
Don in Wokingham Posted on 13/11/2020 , work completed 09/11/2020
Gas Fire Service
Customer Service
Quality
Value
Engineer arrived during the time slot and I was contacted by their office team with an update on his arrival time. He was friendly, very tidy and very methodical in carrying out the service on our gas fire. Would recommend Lucas Plumbing & Heating to anyone. Invoice value was the same as the upfront quote.
Customer in Wokingham Posted on 10/11/2020 , work completed 09/11/2020
Efficient and polite
Customer Service
Quality
Value
We used this company to do an annual service on our boiler. As usual, they were very efficient, polite and arrived when they said they would.
Customer in Wokingham Posted on 06/11/2020 , work completed 04/11/2020
Oil Boiler Service
Customer Service
Quality
Value
They kept me informed about late arrival when an earlier job over-ran. The workmanship was good and thorough. I have used them for several years now for annual servicing and they consistently do a good job.
Customer in Wokingham Posted on 06/11/2020 , work completed 21/10/2020
Great work and easily contactable
Customer Service
Quality
Value
Excellent service as always, friendly and helpful staff who are super clean and respectful of visiting property, even more so during Covid. Communication and reminders are punctual and simple to book. Highly recommended.
Customer in Reading Posted on 06/11/2020 , work completed 06/11/2020
Emergency call out
Customer Service
Quality
Value
Once again Lucas Plumbing responded quickly to our request and kept us fully informed of when they would attend and what they were doing.
Customer in Wokingham Posted on 05/11/2020 , work completed 29/10/2020
Fantastic at last a proper service
Customer Service
Quality
Value
I have always gone to a very well known branded company and paid a hefty price. I always thought I was getting a service to match the price. Not at all. When I tried Lucas, not only did they thoroughly look into my boiler they cleaned it and showed me how dirty it was as the previous services weren't carried out to the high standard I had thought I had paid for. Anyway they were polite, competent and I will be using Lucas from now on and can recommend them highly.
Customer in Windsor and Maidenhead Posted on 04/11/2020 , work completed 29/10/2020
Boiler service
Customer Service
Quality
Value
Lucas were as efficient as ever, arriving on time and servicing two boilers. The price was reasonable and I have recommended them to several friends.
Customer in Wokingham Posted on 04/11/2020 , work completed 03/11/2020
Under Floor Heating
Customer Service
Quality
Value
I could not get my underfloor heating to work. Brian from Lucas Plumbing arrived. Seems it was user error on myside. Brian was polite and professional. He checked everything and then basically showed me all the things to check and watch for. Very helpful and I was grateful for the help. Thank you.
Customer in Surrey Posted on 04/11/2020 , work completed 02/11/2020
Happy customer
Customer Service
Quality
Value
We have used Lucas Plumbing for many years and would not hesitate to recommend them. We have had boiler servicing, repairs and even a new bathroom installed by them. On the odd occasion there has been any problem it has been resolved smoothly and to our complete satisfaction. Their staff are highly trained, completely trustworthy and always really friendly.
Customer in Wokingham Posted on 03/11/2020 , work completed 28/10/2020
Very prompt and efficient service, starting with first visit , estimate And completion of work.
Customer Service
Quality
Value
Boiler was leaking and I was told that it would be better for me to have a new boiler as existing one is 8 years old. First visit was for a quote for a new boiler but engineer said it could be repaired and there was a lot more life left in the boiler. I appreciated not to be persuaded to have a new boiler and the fact that Lucas plumbing were prepared to repair it, thus saving me a lot of money as I am an OAP. Visits were on time and the work was completed satisfactorily.
Customer in Reading Posted on 03/11/2020 , work completed 03/11/2020
Another Good Job
Customer Service
Quality
Value
We recently had our boiler serviced by Lucas Plumbing and heating who did their usual thorough job. Everything was done efficiently and care was taken to avoid any danger due to the COVID 19 threat. Everything was left clean and tidy.
Customer in Wokingham Posted on 02/11/2020 , work completed 23/10/2020
Quick efficient response
Customer Service
Quality
Value
They came to look at our very cold radiators there same day as we called for help. Fixed the problem and offered advice on what had happened. There was a quick follow up date agreed to permanently repair the fault. Fabulous service.
Customer in Wokingham Posted on 29/10/2020 , work completed 26/10/2020
Exceptional service
Customer Service
Quality
Value
We were very impressed with Lucas plumbing and heating We initially had two radiators replaced and were very happy with the quality of work, so much so we asked them to replace our boiler. A special thanks to George and Finn who were friendly, helpful and answered all our questions. Communication is always key when people are working in your home and Lucas plumbing are aware of this vital component. Thank you, Jake and team.
Customer in Wokingham Posted on 29/10/2020 , work completed 27/10/2020
Great work and Professionalism
Customer Service
Quality
Value
I am using their service for annual boiler servicing and I can see the difference in the way it is done by them compared to the so-called reputed and big companies. I will stick with Lucas plumbing for any plumbing and heating related work.
Customer in Wokingham Posted on 27/10/2020 , work completed 04/10/2019
Easy to book and a quick service
Customer Service
Quality
Value
My shower thermostatic bar stopped working. Apparently it was the 'cartridge'. Lucas Plumbing came and replaced it within 10 days of my initial call. A quick job and no mess left behind. The only downside... they don't take Credit Cards!
Customer in Reading Posted on 23/10/2020 , work completed 15/10/2020
Fault found during routine boiler service dealt with immediately.
Customer Service
Quality
Value
Always consistent in providing prompt, reliable and efficient service. Staff are friendly and professional in their approach.
Customer in Wokingham Posted on 22/10/2020 , work completed 10/10/2020
Always professional
Customer Service
Quality
Value
This was my first annual boiler service. Lucas plumbing have an efficient booking and reminder service. George was punctual, friendly and efficient, answering all my questions. All for a reasonable price.
Customer in Wokingham Posted on 18/10/2020 , work completed 12/10/2020
boiler service
Customer Service
Quality
Value
Arrived on time and serviced boiler with minimal fuss and mess. First class service by polite and efficient technician, I cannot recommend them highly enough. Great job, will be using them again.
Customer in Oxfordshire Posted on 15/10/2020 , work completed 13/10/2020
Very efficient and effective
Customer Service
Quality
Value
The company gave a competitive quote for a fairly complex system. They arranged the work quickly to ensure we had heating and hot water before winter. Arrived on time, wore PPE and arranged the work to reduce the impact on us. Very efficient, very polite and arranged on our behalf to involve the gas board to ensure a safe installation. The system is working well at present and I am very impressed with level of knowledge of all the people we dealt with. They are very approachable and I am very confident of their capability to assist with any unexpected issues should they arise.
Customer in Wokingham Posted on 14/10/2020 , work completed 09/10/2020
Fantastic
Customer Service
Quality
Value
Fantastic from start to finish from the first phone call to the problem being sorted out did exactly what it said on the tin - 10/10
Customer in West Berkshire Posted on 09/10/2020 , work completed 08/10/2020
reliable and trushtworthy
Customer Service
Quality
Value
We've been using Lucas Plumping for several years, both for annual gas servicing and a couple of ad-hoc issues which they've always responded to in a timely fashion. The personnel are always friendly and a pleasure to deal with.
Customer in Wokingham Posted on 28/09/2020 , work completed 24/09/2020
Boiler installation
Customer Service
Quality
Value
The boiler was installed in a neat, efficient manner. The communication was good, and the plumbers were pleasant. Thank you
Customer in West Berkshire Posted on 21/09/2020 , work completed 14/09/2020
Bathroom tap
Customer Service
Quality
Value
This is the third time I have used Lucas Plumbing and Heating Ltd and I have been really happy with the service offered. When I called to make a appointment for a plumber to come to my house, the girl that answered the phone was very helpful and arranged the time around my shift so I didn’t have to miss work. The Plumber arrived promptly on time and was very friendly and polite. Once he finished the work he explained what he had done and I was very happy to be able to use my hot tap again on my bath 🛁😃
Customer in Reading Posted on 16/09/2020 , work completed 16/09/2020
Appalling customer service
Customer Service
Quality
Value
I'm disappointed to have to write this review as have used this company many times, previously having received good customer. However, things have obviously changed I have received appalling customer service, the job wasn't fixed - short term solutions put in place so the property required several call outs. The lady in the office was happy to lose my custom even though I'm a regular customer for several properties and there's not been an issue in the past, just about says everything when a company no longer cares about its customers.
Customer in Hertfordshire Posted on 14/09/2020 , work completed 20/08/2020
First class work, on time, as per quote
Customer Service
Quality
Value
Luke arrived on time, took his shoes off!, got stuck in. He rehung the radiator, replaced the bath taps all within the quote (both time and price) would be happy to have him back for any plumbing problems. Thank you
Customer in Wokingham Posted on 11/09/2020 , work completed 09/09/2020
Efficient gas boiler service
Customer Service
Quality
Value
The engineer was polite, wearing a mask, and kept socially distanced. The service was completed quickly and efficiently without leaving any mess.
Customer in Wokingham Posted on 10/09/2020 , work completed 08/09/2020
Excellent service
Customer Service
Quality
Value
Yearly boiler service carried out punctually, efficiently and comprehensively. Also, sound advice on draining and refilling the system provided free of charge. The combi boiler (Greenstar CDi 30) was installed by the same company 3 years ago and has been faultless throughout. Recommended.
Customer in Wokingham Posted on 02/09/2020 , work completed 02/09/2020
First class service!
Customer Service
Quality
Value
I found this company on line & called them because I had a problem with an electric boiler & had no hot water! Their response was both knowledgeable & helpful. They came out within 24 hours and resolved the problem at a very reasonable price. I am absolutely delighted with their service and would definitely recommend them them as a reliable & professional company.
Customer in Wokingham Posted on 26/08/2020 , work completed 26/08/2020
Excellent Service
Customer Service
Quality
Value
I have use Lucas Plumbing for domestic plumbing issued and needed a reliable plumber to help us open for business after the shutdown. They arrived on time and due to the situation managed to resolve the issue within 24hrs. Excellent, honest and reliable.
Customer in Wokingham Posted on 23/07/2020 , work completed 23/07/2020
10 out of 10
Customer Service
Quality
Value
Ours was (for us) quite a big job ,a new oil tank and a new exterior boiler ,we found them skilled, proficient, punctual, polite,reasonably priced and everything was left clean and tidy. This was 5 star service at it's best and we would highly recommend Lucas Plumbing and Heating.
Rob Posted on 11/07/2020 , work completed 10/07/2020
Efficient and prompt service
Customer Service
Quality
Value
I have used this company several times, and called on their services again this week to resolve a problem with a faulty toilet, and replace an outside tap. I was, as always, extremely pleased with the friendly, prompt and efficient service of this excellent Plumbing company, and I wouldn't hesitate in recommending them.
Customer in Wokingham Posted on 07/07/2020 , work completed 06/07/2020
Quick and Efficient
Customer Service
Quality
Value
Our old gas central heating boiler was replaced with a new condensing boiler in less than 2 days with minimal disruption to the rest of the system. The existing opening for the external flue was re-used leaving a very neat finish on the outside of the house.
Customer in Wokingham Posted on 06/07/2020 , work completed 24/06/2020
Great efficient work
Customer Service
Quality
Value
As always Lucas were tops. The previous sink and bathroom work was undertaken very efficiently and the found leaks were rectified on this occasion. The parts required were no longer available so a work around was undertaken and very successfully. Would recommend Lucas as a helpful and efficient company.
Bryan Pledger Posted on 05/07/2020 , work completed 30/06/2020
Replace shower thermostat
Customer Service
Quality
Value
As ever, Lucas Plumbing were fast to arrange a visit. When here, they did a professional and thorough job with a minimum of fuss. Their work is always of a high standard.
Customer in Wokingham Posted on 02/07/2020 , work completed 29/06/2020
Boiler repair
Customer Service
Quality
Value
Lucas Plumbing and Heating attended my property on request for a quotation for repair to my boiler. They attended at the agreed time and the engineer was extremely efficient and capable and would highly recommend this company
Customer in Bracknell Forest Posted on 02/07/2020 , work completed 01/07/2020
Replacing 7 old radiators and valves
Customer Service
Quality
Value
The work was done efficiently and neatly in the 2 days with minimal disruption. The engineer was polite and helpful throughout. All was carried in accordance with the quotation.
Peter in Wokingham Posted on 01/07/2020 , work completed 26/06/2020
Excellent
Good service. The engineer came on time and fixed the problem .Will always use them. I am also having my boiler serviced as the prices are very reasonable
Customer in West Berkshire Posted on 17/06/2020 (Reviewer did not use service)
Prompt efficient service
Customer Service
Quality
Value
This is a well managed and efficient plumbing/heating company. We have used them for many years now and have only had positive experiences.
Customer in Wokingham Posted on 17/06/2020 , work completed 16/06/2020
Prompt and polite
Customer Service
Quality
Value
Came over to diagnose a ceiling leak and a faulty shower. Worked quickly on the shower and made a quick solve, ceiling leak was diagnosed within the hour, coming back for part two tomorrow. Overall, prompt, polite and professional service. Would highly recommend.
Customer in Wokingham Posted on 16/06/2020 , work completed 12/06/2020
Excellent customer service
Customer Service
Quality
Value
I have used Lucas Plumbing several times and have been very impressed with all the staff I’ve encountered. The reception staff are polite and courteous and very efficient at booking appointments. Every plumber that has done work for me have been superb - very friendly, respectful and respectable, they have been a credit to their company. The work has been faultless and has been, in my opinion, reasonably priced too. I would thoroughly recommend this company.
Customer in Wokingham Posted on 07/06/2020 , work completed 20/05/2020
The central heating was running contually during hot weather
Customer Service
Quality
Value
Lucas Plumbing and Heating sent an engineer promptly and he quickly identified and resolved the problem. He was clearly knowledgeable and professional. We have had no problem since. The price was modest and we were very satisfied with their service.
Customer in Wokingham Posted on 03/06/2020 , work completed 20/05/2006
Professional and helpful.
I employed the company to identify and repair a leak on the hidden services between two back to back bathrooms. The pipe work is boxed in and partially tiled with no access into the void. The engineer had the necessary equipment to investigate the location of the leak with the minimum disruption and damage to the property. He was efficient and courteous. From the first office contact to completion of work the company was most professional. Especially as the work was expedited during the lockdown. I have no hesitation in recommending this company. I am a retired Chartered Engineer so recognise a good building services company.
Customer in West Berkshire Posted on 30/05/2020 (Reviewer did not use service)
Very helpful
Customer Service
Quality
Value
Many thanks for your speedy response and for Brian's very professional help in sorting out my problem.
Martin Posted on 20/05/2020 , work completed 19/05/2020
Great service
Customer Service
Quality
Value
Lucas plumbing sorted out a leak at my property with minimum hassle. Pleased with the job results. Can always count on them getting the job done to a high standard.
Customer in Hampshire Posted on 12/05/2020 , work completed 11/05/2020
Excellent service
Customer Service
Quality
Value
In the midst of corona crisis our power shower stopped working. I contacted Lucas by email and within 48 hours I received and accepted a quote. The work was completed quickly, efficiently and wthin the time scales set. The plumber was very aware of the need to social distance. I would definitely recommend this company for politeness, efficiency and speed of service.
Customer in Wokingham Posted on 30/04/2020 , work completed 28/04/2020
Lucas Plumbing
Customer Service
Quality
Value
Excellent professional service from Lucas Plumbing & Heating Engineers nothing was too much trouble and an excellent completed job. I would recommend this company to anyone. I have an oil boiler and it is hard to find an heating engineer and plumber that you can say are excellent.
Jane in Wokingham Posted on 17/04/2020 , work completed 15/04/2020
Go to plumber
Always use Lucas because they are consistently brilliant Friendly, professional, fair quotes Excellent COVID safety policy; wear respiratory masks.
Customer in Wokingham Posted on 17/04/2020 (Reviewer did not use service)
Very professional and a class act
Customer Service
Quality
Value
Jake and the team attended a call out at my house on Monday late afternoon to diagnose that the heat exchanger on my oil fired boiler had terminally broken and that I needed a whole new boiler. By Friday lunchtime they had completed the work exactly as described including sourcing all required parts and fitting. The team was so professional, thorough, and really nice guys who did a great job. It's great to deal with such a professional outfit who deliver exactly what they promise. They will be my plumber of choice for any work going forward.
Customer in Wokingham Posted on 06/04/2020 , work completed 06/04/2020
A** project & company - responsive, professional, tidy, courteous and good value for money
Customer Service
Quality
Value
Lucas plumbing were chosen from a shortlist of three - they were knowledgeable, they were always first to respond - site survey, questions, further questions, quotation modifications etc. Customer team great too - we knew who was arriving and what time. Pete and Luke did a great job. We are very happy with the finished result and would recommend them to others - as we have done with neighbours already. Nice people and great result.
Customer Posted on 01/04/2020 , work completed 31/03/2020
Central heating
Customer Service
Quality
Value
I am and have always been very happy with the service I get from Lucas Plumbing. Always quick to respond to my calls have never let me down.
Customer in Wokingham Posted on 19/03/2020 , work completed 17/03/2020
Highly Recommended
Customer Service
Quality
Value
I called Lucas Plumbing & Heating when I discovered a leaking valve. They arrived within 2 hours and fixed the problem. I have used them on previous occasions and find them exceptionally efficient and professional. I thoroughly recommend them.
Customer in Wokingham Posted on 17/03/2020 , work completed 17/03/2020
Highly recommended
Customer Service
Quality
Value
Four and a half years ago, the day before I was going on holiday, I came home to find my boiler leaking water. I was recommended to phone Lucas Plumbing & Heating and they came within a short space of time and dealt with the immediate problem. A quote was prepared and emailed and a new boiler was fitted upon my return from holiday. The quote included 3 years free servicing. Recently I needed a new valve; I phoned on the Friday and was allocated the first call on the following Monday. Lucas Plumbing & Heating are the nicest people to deal with and all the engineers I have encountered are very professional and respectful of my home. I understand from others that they are well respected in the trade.
Customer in Wokingham Posted on 14/03/2020 , work completed 24/02/2020
So reliable
Customer Service
Quality
Value
The team at Lucas Plumbing installed a boiler for us a couple of years ago, as well as a bathroom. Since then we have relied on them to carry out the annual maintenance on our boiler and they have always done a great job, as speedy as they possibly can, even when a spare part needs ordering etc.; their reliability is fantastic to be honest, they are a brilliant company to work with!
Customer in Hampshire Posted on 13/03/2020 , work completed 05/03/2020
Competent and easy to deal with
Customer Service
Quality
Value
Replaced a leaking tap. Very easy to arrange the job, discuss possibilities and good value for money
Customer in Greater London Posted on 04/03/2020 , work completed 02/03/2020
Underfloor heating
Customer Service
Quality
Value
I contacted Lucas plumbing on Friday 14th Feb and explained my underfloor heating wasn't working. I described what was wrong and sent a photo. I was contacted the same day and told I would get a quote for repairing the system. I received a quote on Monday 17th Feb and the repair was completed Wednesday 19th Feb. Great communication from Lucas office from start to finish. For the repair, the plumber arrived in a marked vehicle, he explained what he was going to do and completed the works competently to a high standard. Everything was run and tested and explained and cleaned up and tided before he left. We are both retired OAP's and felt so pleased we had used Lucas Plumbing, really good service start to finish.
Customer in Wokingham Posted on 20/02/2020 , work completed 14/02/2020
Excellent service
Customer Service
Quality
Value
Our bathroom toilet wouldn't flush, and I had visitors. I telephoned Lucas Plumbing & Heating on Monday morning and one of their plumbers, Luke, a pleasant young man, came in the afternoon. He found that the cistern was not filling properly and had to change the float valve. The new one he had brought with him was faulty, but he managed to clean up the old float valve and replace parts that had perished. Now the system is working perfectly, and at a reasonable cost.
Customer in Hampshire Posted on 14/02/2020 , work completed 10/02/2020
Landlords gas safety certification
Customer Service
Quality
Value
Extremely efficient and very prompt service. As a social landlord we will most certainly be using their services in the future.
Customer in Greater London Posted on 13/02/2020 , work completed 13/01/2020
Solving the problem of cold upstairs radiators and others working at “half mast”.
Customer Service
Quality
Value
Lucas Plumbing were the only company to solve my heating - or lack of - problem. Their employees were courteous, reliable, hard working and efficient. Protective dust sheets were laid wherever they were working to protect the flooring and, on completion, left everything beautifully clean and tidy. They also installed a new bathroom a couple of years ago. Moreover, their final invoice was less than my quotation. I would very highly recommend this company and would most certainly use them again.
Customer in West Berkshire Posted on 27/01/2020 , work completed 22/01/2020
Efficient and friendly service.
Customer Service
Quality
Value
I would recommend Lucas Plumbing and Heating as they provided an efficient and friendly service, resolved the problem quickly and provided me with relevant information regarding the problem.
Customer in Oxfordshire Posted on 21/01/2020 , work completed 06/01/2020
Loose Tap
Customer Service
Quality
Value
Lucas responded to my call quickly and efficiently. The job was arranged promptly. The engineers called and quickly sorted the problem. They were efficient and polite. They kept me well informed throughout.
Customer in Reading Posted on 21/01/2020 , work completed 02/01/2020
Great work as always
Customer Service
Quality
Value
I had used Lucas' for many years and having recently moved back into the area called for help with an ancient heating system. We discussed the options to optimise efficiency, they provided a quote, completed the work in time and to budget. The engineers were clean, polite, professional and efficient and put up with my kids asking endless questions and so extremely patient too! Not sure if they were the cheapest or best value as you can't put a price on trust - I wouldn't call anyone else.
Customer in Wokingham Posted on 16/01/2020 , work completed 10/01/2020
Excellent response time and resolution of issue
Customer Service
Quality
Value
I sent an email enquiry on Sunday, was visited for a review and quote on Monday and work completed on Friday - exceptionally efficient operation and really a breath of fresh air in the plumbing and heating engineer area.
Customer in West Berkshire Posted on 20/12/2019 , work completed 20/12/2019
5 star quality
Customer Service
Quality
Value
Lucas Plumbing carried a full plumbing project on our house build, and we're very pleased with them. Plumbing is not something you can afford to take short cuts on, and Lucas never fail to deliver. They are quick, reliable and excellent quality. They aren't the cheapest, but why would you go for the cheapest on something as important as plumbing?? Suffice you say, you get what you pay for. Fully recommended.
Customer in Wokingham Posted on 26/11/2019 , work completed 22/11/2019
The central heating was not functioning on a cold day
Customer Service
Quality
Value
They responded within half an hour and called round in two hours. The problem was quickly identified and resolved. The system was checked before the engineer left. The cost was very reasonable.
Customer in Wokingham Posted on 23/11/2019 , work completed 19/11/2019
Reliable boiler repair
Customer Service
Quality
Value
Service provided was easy and quick to arrange. It was helpful to be told whether it would be a morning or afternoon repair. The service was good value for money.
Customer in Wokingham Posted on 22/11/2019 , work completed 20/11/2019
Megaflo water cylinder service
Customer Service
Quality
Value
Engineer arrived on time and the job was carried out as expected. The engineer was very helpful and kind with explaining things to me.
Customer in Windsor and Maidenhead Posted on 15/11/2019 , work completed 07/11/2019
Excellent Work
Customer Service
Quality
Value
We were delighted with the work carried out which was to service the boiler and fix a problem with the toilet cistern. We previously had a contract with SSE and although they charged a large monthly fee they did not look after the boiler as they were contracted to do. Brian was very experienced and friendly, he quickly noted a problem with cracked insulation to the boiler and that it was full of soot and it had clearly not been serviced properly previously. Well done Lucas Plumbing and we look forward to continuing to use your services in the future.
Customer in Wokingham Posted on 08/11/2019 , work completed 08/11/2019
A professional job
Customer Service
Quality
Value
We had our boiler service carried out recently by Lucas Plumbing and Heating and they discovered that the heat shield needed to be replaced. The service was very thorough and carefully done. The heat shield was ordered promptly and its replacement was scheduled as soon as possible. The workmen turned up exactly when promised and carried out the work quickly and carefully. Everything is now working as it should. We have used Lucas Plumbing and Heating to install boilers and plumbing and to service and carry out repairs for more than five years and have always been fully satisfied with the work and the service. We are happy to recommend them to anybody - and have done to friends.
Steve Posted on 30/10/2019 , work completed 29/10/2019
Sorting out problematic taps in both a bath and a cloakroom sink
Customer Service
Quality
Value
We have used Lucas plumbing many times over the last 4 years since moving to Wargrave. They've always sorted out any plumbing issues very efficiently and also keep us informed as to exact times of visits and when they might have to come back with a different spare part or whatever. I am happy to recommend them.
Customer in Wargrave Posted on 21/10/2019 , work completed 18/10/2019
Boiler Service
Customer Service
Quality
Value
The boiler service was undertaken in the usual prompt, efficient and friendly manner one has come to expect from the Lucas team. The service is unobtrusive and the standard of workmanship is high. My utility room was left clean and tidy when the staff departed.
Customer in Wokingham Posted on 17/10/2019 , work completed 14/10/2019
Efficient annual oil boiler service.
Customer Service
Quality
Value
As usual Jake turned up on time and serviced our oil boiler without fuss for a reasonable price. Very happy with the service provided.
Customer in Wokingham Posted on 17/10/2019 , work completed 16/10/2019
Always do a good job and on time. Always nice and polite.
Customer Service
Quality
Value
We're always impressed by the customer service. So nice on the phone, a pleasure to talk to. The men who come to us always do a good job. They do a clean tidy job and are very friendly.
Customer in Hampshire Posted on 14/10/2019 , work completed 10/10/2019
Pleased again with Lucas P & H
Customer Service
Quality
Value
We had our new boiler fitted last year by Lucas and we were very pleased from start to finish. They have just completed the annual service and again a good service throughout. Easy to book. The engineer was polite, tidy and friendly. Recommended
Customer in Wokingham Posted on 14/10/2019 , work completed 10/10/2019
Excellent, professional service
Customer Service
Quality
Value
The service was highly professional from start to finish. Response was quick; everyone turned up on time; the best products were used; I was kept informed of progress and next steps and quotes and invoices arrived promptly. On top of that, service was friendly and teething problems corrected swiftly. Thank you Jake and all your team.
Clare P Posted on 10/10/2019 , work completed 08/10/2019
Boiler fixed no problems
Customer Service
Quality
Value
Very happy with the service. A few problems were found with my boiler and was fixed within the week. Good price. Knowledgeable friendly plumber that came with 2 very pleasant young apprentices. Efficient and helpful lady on the phone. Would highly recommend.
Mae Posted on 28/09/2019 , work completed 27/09/2019
Efficient, competent and unobtrusive.
Customer Service
Quality
Value
Boiler service and control panel were replaced quickly and efficiently. The company's administration is very reliable and rapid. There is always an email reminder of the date and time prior to the call and a check afterwards before payment is required. The engineers are polite, helpful and unobtrusive. There was a problem caused after the last service but it was rectified speedily without question.
Customer in Reading Posted on 26/09/2019 , work completed 23/09/2019
Helpful, competent and reasonably priced
Customer Service
Quality
Value
I had a problem with the ballcock in the cold water tank and asked for a quote to replace it and the 60 year old tank. They said they would send someone to survey it in 2 days, which was fine. Later that afternoon I found water dripping though the kitchen ceiling so I contacted them again to see if they could send someone that day. Later that afternoon a plumber arrived and replaced the ballcock. He was a courteous man, very helpful and fixed the problem in an hour and a quarter which included going out to obtain a missing component. The system is now operating correctly and I still have an intact ceiling. I am now awaiting the quote for the tank replacement. I would definitely recommend this company.
Dave Posted on 25/09/2019 , work completed 24/09/2019
Could not of been better.
Customer Service
Quality
Value
We produce whirlpools and I searched for a company who would evaluate the removal of one of our whirlpools in quite a delicate situation. After trying many companies Lucas Plumbing answered very positively. The professionality was clear from the very start. I work regularly with many plumbing companies within the UK, and where the most are very good and I have no complaints, none have quite matched this service. The customer contact was exceptionally well done, under difficult circumstances, I was included in all customer contact and regularly updated. I received a full job report when the work was completed including photographs of every step. The invoice was very clear with very reasonable price. I cannot praise this company enough, my only regret is that I cannot use Lucas plumbing for every job I have in in the UK.
Customer in Wokingham Posted on 25/09/2019 , work completed 24/09/2019
Very helpful
Customer Service
Quality
Value
Replaced two valves on unvented hot water cylinder. Went out of their way to meet my request for the work to be done earlier than had been planned because a problem had arisen. Work done to new schedule, very professionally. Paperwork excellent for quotation, invoice and receipt. It was a pleasure to deal with all Lucas personnel.
Customer in Posted on 21/09/2019 , work completed 06/09/2019
Excellent service
Customer Service
Quality
Value
Cannot rate Lucas Plumbing & Heating highly enough. Each time I have needed their services they have turned up promptly, identified the problem, given an estimate and then completed the job on time and as per estimate.
Customer in Wokingham Posted on 20/09/2019 , work completed 20/09/2019
Excellent service
Customer Service
Quality
Value
Lucas Plumbing is a great company to work with. They installed a new oil boiler a couple of years ago as we embarked on our house refurb project, connected it to the temporary accommodation/outbuilding we were moving into on site to live in during the refurb, nothing is ever a problem or too complicated for them. Their admin team is five stars also, reminding you of annual services etc. Perfect.
Customer in Hampshire Posted on 12/09/2019 , work completed 06/09/2019
Excellent service
Customer Service
Quality
Value
Couldn't be better - booking easy, reminders sent of visit, engineer arrived on time and completed work in efficient and friendly manner. Prices reasonable too.
Customer in Wokingham Posted on 08/09/2019 , work completed 06/09/2019
Cancelled my appointment against my wishes due to wilful misunderstanding of my call chasing up the engineer
I had a very poor experience today, returning to this firm after using them last year with no bother. Booking made 2 weeks previously, 12-4 call out. Promised first call of the afternoon (reiterated over the phone). Called at 1330 asking where plumber was. Told he was delayed on morning job, called me back at 1420. Received call at 1500 to say he would be another half hour. I questioned why, lady (who turned out to be the owner) started raising voice, told me I was calling her a liar, and would cancel the appointment. I was taken aback to be honest, I had merely questioned how a job could have overrun by 3 hours plus. She got even more irritated and then put the phone down on me. I didn't raise my voice once. If she has a recording of the call she's welcome to submit it. Very, very poor. Can only assume there's a lot of mugs out there willing to put up with this. I would lose my customers fast with an attitude like that. Anyone know a good, reliable, plumber?
Customer in Wokingham Posted on 30/08/2019 (Reviewer did not use service)
The trader replied (on 14/09/2019)
Dear Reviewer Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and this is why we have the time brackets due to complications in the jobs we under take. Your feedback that you have provided helps us get better.
Good work
Customer Service
Quality
Value
My taps had been leaking for some weeks and various work was done on them, but they still continued to leak. It appeared that the new parts were slightly different from the original, so minor adjustments were made and I am now leak free. The plumbers were very cheerful about their work which was done very efficiently. I would recommend this company.
June Posted on 24/08/2019 , work completed 23/08/2019
Finally finished satisfactory
Customer Service
Quality
Value
The job was to stop a leak from the side shower on the bath. After the initial call out, the engineer ordered a new part. When the part arrived, it was it was the wrong one. So another was ordered and installed, but the leak continued and the tap worked in the opposite way, so turning on the tap produced a shower unexpectedly. Finally another engineer ordered another part and fitted it and it now works beautifully.
Customer in Surrey Posted on 12/08/2019 , work completed 12/08/2019
Friendly, tidy and efficient
Customer Service
Quality
Value
I had some 35 year old faulty sink mixer tap, shower mixer and gate values replaced. The engineer was friendly, tidy and efficient. Work was completed as per the quote. Would highly recommend.
Customer in Wokingham Posted on 08/08/2019 , work completed 08/08/2019
First Class Service
Customer Service
Quality
Value
Very impressed with the communication and professionalism of all at Lucas. I have no hesitation in recommending this company.
Customer in Oxfordshire Posted on 29/07/2019 , work completed 28/06/2019
Very prompt service and great value
Customer Service
Quality
Value
Lovely guys. Quote was quickly given, and although the work took longer, no further charge. Polite, friendly, efficient.
Simon, Wokingham Posted on 16/07/2019 , work completed 15/07/2019
New build plumbing
Customer Service
Quality
Value
The work was carried out to a very good standard on budget. Issues were sorted out quickly and effectively. All on site were a pleasure to work with. Jake and his team coped very well with my inexperience of project management. I recommend them to all.
Martin, Wokingham Posted on 15/07/2019 , work completed 01/07/2019
Great service, gets the job done!
Customer Service
Quality
Value
Always had great service with Lucas Plumbing. They’re trustworthy and get the job done quickly and properly.
Customer in Berkshire Posted on 28/06/2019 , work completed 27/06/2019
Replace defective water heater elements
Customer Service
Quality
Value
Scott was great Turned up on time knew exactly what to do, worked cleanly, tidied up after I would highly recommend them
Jim, Reading Posted on 27/06/2019 , work completed 27/06/2019
Oil Boiler Service
Customer Service
Quality
Value
Altogether an excellent and professional service. Called in advance to advise arrival time. Very efficient, thorough and neat. Also reasonably priced. I will continue to use them for servicing (and any other plumbing jobs that may arise).
Customer in Wokingham Posted on 27/06/2019 , work completed 26/06/2019
Boiler and Fire Service
Customer Service
Quality
Value
Lucas plumbing was very professional from the time I had contacted them, booking was quick, engineer turned on time and completed the job without much hassle, Invoice sent on the same day with follow up call from the office - a truly end-to-end service!
Veera, Wokingham Posted on 24/06/2019 , work completed 24/06/2019
Emergency repair to oil combi boiler
Customer Service
Quality
Value
Came out the following day to our call. We had established the fault after calling the manufacturer and the part was sent overnight so the engineer could not have come sooner. Engineer very friendly and helpful and repair carried out efficiently.
Paul, Wokingham Posted on 17/06/2019 , work completed 14/06/2019
Fixing heating and hot water
Customer Service
Quality
Value
We called this company after seeing a recommendation on Facebook. Scott did a fab job of finding the problem and fixing our heating and hot water we are really happy with the work that was carried out after previously having another plumber and electrician in who could not find the fault at all. I would definitely use this company again if I have any other problems in the future, they send out workers who know what they are doing.
Customer in Wokingham Posted on 10/06/2019 , work completed 06/06/2019
Good job
Customer Service
Quality
Value
Arrived on time, clean and tidy thorough job, full explanation given of issues found and quotes given for anything above regular service. Will use again.
Customer in Wokingham Posted on 09/05/2019 , work completed 09/05/2019
Great work, friendly and fast
Customer Service
Quality
Value
The company as a whole are great, from the office administrator to the plumber. Very friendly and helpful arranging the appointment time around my working day. At they get the work carried out effectively and fast.
Customer in Reading Posted on 08/05/2019 , work completed 07/05/2019
Excellent competent work
Customer Service
Quality
Value
The service engineer who did the work (repair) on our heating system was great, arrived on time and was very professional and competent in his work. The work was carried out and completed in the time allocated and was very tidy in his approach. We had a leaking pump valve so both valves were replaced. So great service including email reminders of our work slot, and easy communication with the office. All in all very good and would definitely recommend Lucas heating and plumbing.
Customer in Bracknell Forest Posted on 25/03/2019 , work completed 21/03/2019
Emergency repair and service
Customer Service
Quality
Value
I received a friendly, prompt and professional service on both visits from Lucas Plumbing. I have been very happy with their service for a number of years now.
Customer in West Berkshire Posted on 21/03/2019 , work completed 20/03/2019
Boiler service
Customer Service
Quality
Value
Easy to arrange for the work to be done. Gave a date and a 4 hour window for coming to do the work which avoided whole day waiting for them to come. Routine job done without fuss.
Customer in Wokingham Posted on 14/03/2019 , work completed 13/03/2019
This was a boiler service.
Customer Service
Quality
Value
The technician arrived within the time agreed to do the work. He worked efficiently and professionally, without disruption. He was polite and answered questions helpfully. I would recommend this company to others.
Customer in Wokingham Posted on 11/03/2019 , work completed 11/03/2019
Boiler care
Customer Service
Quality
Value
Good relationship. Regular servicing efficient and helpful engineers. Kept updated with expected eta.
Customer in Wokingham Posted on 01/03/2019 , work completed 27/02/2019
Fantastic Service !
Customer Service
Quality
Value
Fantastic service, as always, from Lucas Plumbing and Heating. Efficient booking system and great engineers. Would happily recommend to anyone as always know we are in safe hands with them.
Customer in Wokingham Posted on 28/02/2019 , work completed 27/02/2019
Overflow pipe dripping
Customer Service
Quality
Value
Professional booking process - managed to book job in very quickly. Arrived at the time stated, polite, friendly and efficient. Work completed, and took the trouble to explain the problem. Helpful and efficient. Would always use Lucas plumbing for plumbing and heating works.
Customer in Reading Posted on 26/02/2019 , work completed 21/02/2019
Gas Safety Certificate
Customer Service
Quality
Value
We have used Lucas Plumbing before, to install our vaillent boiler and had absolutely no hesitation in using them for our gas safety certificate. Always professional.
Customer in Wokingham Posted on 17/02/2019 , work completed 07/02/2019
V friendly and kept me informed
Customer Service
Quality
Value
Great service Quick to visit We’re able to make a temporary repair on first visit Friendly approachable
Customer in Wokingham Posted on 16/02/2019 , work completed 13/02/2019
Lucas Plumbing & Heating
Customer Service
Quality
Value
Arrived on time as ever. Work completed to our satisfaction. Slight issue with noisy radiator following previous work but we know it will get resolved. Very professional and friendly business.
Customer in West Berkshire Posted on 12/02/2019 , work completed 11/02/2019
Shower Pump
Customer Service
Quality
Value
Lucas were recommended by friends of ours, who had used them previously. From our initial contact the process was smooth and enjoyable. The supervisor who arrived for the reccy was polite and affable and very helpful around explaining the nature of the situation. On the day the plumbers were super polite and professional throughout the process. They managed to get everything done successfully and in a timely manner. I would definitely recommend Lucas Plumbing to anyone who needs major or minor works.
Customer in Wokingham Posted on 01/02/2019 , work completed 23/01/2019
Plumbing repairs
Customer Service
Quality
Value
The work was done on time and in accordance with the quotation. Nathaniel was polite, friendly and helpful.
Customer in Wokingham Posted on 30/01/2019 , work completed 30/01/2019
Industrial condensing boiler
Customer Service
Quality
Value
It is the first time we use Lucas Plumbing and we are very happy with the work carried out and the care and attention provided.
Customer in Wokingham Posted on 30/01/2019 , work completed 24/01/2019
Caring Company
Customer Service
Quality
Value
This company cares. I've used them before and both times they have focused on doing a proper job. This job was a response to a leak (not associated with their previous work), they arrived in a couple of hours and sorted it quickly. Costs were reasonable too, no over the top emergency fees. Would recommend.
Customer in Reading Posted on 24/01/2019 , work completed 22/01/2019
Boiler Chattering
Customer Service
Quality
Value
Good response to request for help. Helpful and pleasant plumber. Have already booked them to do another job.
Customer in Wokingham Posted on 22/01/2019 , work completed 21/01/2019
Happy with Lucas Plumbing
Customer Service
Quality
Value
Lucas Plumbing have carried out further work on my central heating system and I no hesitation in recommending them. Whilst the cost is slightly higher than with others, you get what you pay for namely good and reliable work, pleasant staff, excellent communications, accurate invoices and prompt service.
Customer in Wokingham Posted on 21/01/2019 , work completed 18/01/2019
Excellent service
Customer Service
Quality
Value
Annual boiler and gas fire service carried as always with diligence professionalism and courtesy. Scott arrived on time and with no fuss got on with the work. Jake and team have been our plumbers for many years and I would highly recommend them to you. Gillian Heap
Customer in Bracknell Forest Posted on 17/01/2019 , work completed 16/01/2019
Boiler service
Customer Service
Quality
Value
Boiler service completed. Good time keeping and notification of arrival in advance. Pleasure to talk to, helpful in description of tasks and met all needs including expected pricing. Lucas team excellent in arranging call out when issues arose before Christmas and again very timely and helpful.
Customer in Reading Posted on 14/01/2019 , work completed 11/01/2019
I won't use any other plumbing\heating company from now on
Customer Service
Quality
Value
My builder quoted me 750 pounds for some new pipes to be replaced because I had a 'supposed' gas leak. I wanted another quote, so called out Lucas plumbing and heating. They did various leak test checks and discovered that I had no gas leak. They also pointed out various shortcomings in my builders work that I should get them to fix. If I hadn't got them in for the quote I would never have know about the shoddy workmanship of my builder. Lucas Plumbing and Heating could have went along with replacing the pipes themselves for 750 pounds, but they didn't. They were completely honest and upfront. I think that says a lot about this company and their employees. They then sent me a report with photos of the issues so I could pass to my builder to fix. I'm so impressed with them that I will be recommending all my friends use them too. I now will use no one else except Lucas Plumbing and Heating.
Customer in Wokingham Posted on 11/01/2019 , work completed 11/01/2019
Great Plumbing Professionals
Customer Service
Quality
Value
I have been using Lucas Plumbing on a regular basis recently and due to their work ethics, quality, workmanship and time keeping I wouldn't use anyone else in the future. I highly recommend them to anyone as they do exactly what it says on the tin with an all-round professional feel to match. Finally I have found a plumber who does what they say they are going to without the excuses..
Customer in Hampshire Posted on 10/01/2019 , work completed 09/01/2019
5 star work, 5 star service
Customer Service
Quality
Value
We have used Lucas plumbing for several years for everything from replacing boilers to installing air conditioning and many small repairs in between. They are always very responsive, extremely professional and reasonably priced. Everyone from the company is incredibly polite and easy to work with. They have taken calls from us on holidays and the owner, Jake, has even come out on a Sunday night to fix a boiler when we had no heat. They are an amazing company with GREAT customer service. I cannot recommend them enough!
Customer in Surrey Posted on 08/01/2019 , work completed 07/01/2019
Repair of Boiler and heating
Customer Service
Quality
Value
Lucas Heating and Plumbing's engineer was prompt, polite, knowledgeable and efficient. We were made aware of what was wrong and how it should be put right. I would have no hesitation in recommending them.
Customer in Wokingham Posted on 02/01/2019 , work completed 21/12/2018
Great work
Customer Service
Quality
Value
Installation of new hot water tank, three way valve, and Nest.
The Scientist Posted on 26/12/2018 , work completed 26/12/2018
A1 Company
Customer Service
Quality
Value
Boiler service and pump check before Christmas. Slick, competent admin and excellent engineer on site.
Reading Central Posted on 20/12/2018 , work completed 20/12/2018
Superb service
Customer Service
Quality
Value
My boiler stopped working due to a friend fitting a component incorrectly which resulted in it overheating and also the hot water tank did not work.
Longfellow. Posted on 17/12/2018 , work completed 17/12/2018
Best service
Customer Service
Quality
Value
Kitchen waste pipes replaced
Ian J Posted on 07/12/2018 , work completed 07/12/2018
bolier repair-call out
Customer Service
Quality
Value
Very good and fantastic company they did a good job with my boiler, I would recommend this company to carry work out on your home or company building
dom1871 Posted on 08/11/2018 , work completed 08/11/2018
Plumbing at it's best
Customer Service
Quality
Value
Chemical descale unvented hot water system using Kamco HD Chemicals. Work carried out according to quotation in time scale and completed in a clean and satisfactory manner. We were having almost non existing hot water which other companies had problems in correcting until Lucas diagnosed and corrected the problem and we now have very good water pressure.
Robert B Posted on 07/11/2018 , work completed 07/11/2018
Great service from Lucas
Customer Service
Quality
Value
Great company. Needed a gas safety certificate and service at short notice and they helped me out. Prompt friendly professional and courteous all round. Definitely would use again.
N.James, Which Reviewer Posted on 02/11/2018 , work completed 02/11/2018
A happy customer.
Customer Service
Quality
Value
A new hob fitted. In the past toilets fitted.
Rex, Which Reviewer Posted on 02/11/2018 , work completed 02/11/2018
Excellent swift work
Customer Service
Quality
Value
New valve for the radiator and bleeding done.
Yasmin, Which Reviewer Posted on 01/11/2018 , work completed 01/11/2018
Pleased with the work
Customer Service
Quality
Value
My shower was only producing lukewarm water. Lucas cam to assess the problem identified it and set up a date to repair it within a week. On the day they arrived promptly and repaired the fault quickly and without a fuss
Maggie Shep, Which Reviewer Posted on 29/10/2018 , work completed 29/10/2018
Boiler Renewal Review
Customer Service
Quality
Value
Lucas Plumbing installed a new boiler with associated pump valves etc. We found them to be very knowledgeable and conscientious. They did a very thorough high quality job and cleared up after themselves each day. When arranging the work they were always very quick to respond to queries.
JV Wokingham, Which Reviewer Posted on 19/10/2018 , work completed 19/10/2018
Good service
Customer Service
Quality
Value
They replaced old oil fired boiler 4 years ago and have serviced annually since then. A faulty pump was replaced 10 days ago when CH failed. Always efficient and punctual.
Church Lodge, Which Reviewer Posted on 15/10/2018 , work completed 15/10/2018
Boiler installation and leaks fixed
Customer Service
Quality
Value
We had a combi boiler installation and leaking pipes fixed. Every part of dealing with Lucas Plumbing & Heating Ltd was of an extremely high standard from their office staff to the engineers in the field (Kudos to Scott). We highly recommend them and will also recommend friends and family to them in future. Thank you so much Lucas Plumbing & Heating Ltd.
Ian and Suzanne Posted on 05/10/2018 , work completed 05/10/2018
excellent work
Customer Service
Quality
Value
From the time that I contacted Lucas Plumbing I was impressed with the communication and timelines of quotation arranging date and time of work plus the professionalism of the technicians who attended.
ken smith, Which Reviewer Posted on 02/10/2018 , work completed 02/10/2018
excellent work
Customer Service
Quality
Value
From the time that I contacted Lucas Plumbing I was impressed with the communication and timelines of quotation arranging date and time of work plus the professionalism of the technicians who attended.
Posted on 02/10/2018 , work completed 02/10/2018
local service proves best
Customer Service
Quality
Value
Central heating boiler serviced on this occasion. I have known Jake Lucas for many years and his company have undertaken a variety of jobs for me. These have included the replacement of the gas boiler and the water tank, also a number of general plumbing repairs. The company provides a thoroughly professional, reliable, efficient and friendly service. Their response to emergency situations is invariably helpful and swift. The office staff provide an equally professional, efficient and helpful response, which is reassuring in emergency situations.
D.Bessant Posted on 01/10/2018 , work completed 01/10/2018
Service of the highest quality.
Customer Service
Quality
Value
I had a boiler service as I was having difficulty with the pilot light going out. The engineer was informative and efficient and gave me a report as to any future work I may need.
Which? Trusted Traders Consumer Posted on 17/09/2018 , work completed 17/09/2018
All round Excellence
Customer Service
Quality
Value
Annual boiler service. Excellent service from booking through to completion. Nice people and a pleasure to use them. Best plumbing and heating firm I have ever used.
T1559 Posted on 13/09/2018 , work completed 13/09/2018
Repairing, maintaining, updating heating system
Customer Service
Quality
Value
I saw Lucas Plumbing fitting a new boiler at my friends house. I was impressed by their professional and courteous service and asked them to come look at my heating system (The company that had installed it had been ignoring my requests to repair it for over 4 months). Lucas Plumbing came and carried out a free assessment and provided a quote, pointing out some other issues that needed attention. I needed a new thermostat, a new control panel, to stop a continuous over flow (6 months!) and a servicing of a pressure cylinder. The quote was reasonable and acceptable. Appointment booked to carry out work. Was sent emails to remind me near the day, and a note to remind payment by Debit Card only, which was fine. Named plumber, Scott arrived on the dot of 8am - was courteous, polite and respectful of my home, he carried out the work tidily and speedily, no mess, no bother. He walked me round all the work done and explained operational differences. Payment made over the phone to the office, I was especially pleased and impressed that the bill was down graded to a lower amount, because Scott had carried the work out in less time. Impressive honesty and ethics. I am very pleased and completely satisfied with the service provided and would readily recommend Lucas Plumbing and Heating to anyone and everyone looking for a reliable, professional, reasonably priced and courteous service. Not very often you can say that these days. Thank You Lucas Plumbing
David N, Padworth Posted on 27/07/2018 , work completed 27/07/2018
Replacement pressure valve and filter on Megaflow
Customer Service
Quality
Value
They completed the work requested, it took a little longer than expected but the job has been completed totally satisfactorily and on budget. Their representative was very polite communicative, extremely tidy - no water damage or leaks whatsoever. A very skilful plumber
Charlie 2 Posted on 13/05/2018 , work completed 13/05/2018
Polite and Very Responsive Staff. Good Standard of Workmanship and Tidy
Customer Service
Quality
Value
I received and went ahead with a quote (which was based on some pictures of my plumbing setup I had emailed in to the admin office as requested) to replace a faulty cold water pressure reducing valve on my Megaflow system. The quotation process was quick and well detailed in terms of parts and labour. A reminder email was sent to me the day before the work was due to be carried out and the plumber (Scott) duly arrived on the day to complete the job as promised. He was very polite, took his shoes off when entering my home and completed the job to a high standard and left the place clean and tidy - as has been attested to by other reviews on this site. However, I have only given 3 stars for value as the quoted time I received to complete the job (2 hours) included having to make good (i.e. move / reposition) any pipework that didn't fit so that the new part (which had been updated since it was originally manufactured) could be accommodated in to my existing setup. As it turned out, the new part took up the same amount of space as the old and amending the pipework was not needed. However two hours was still taken to fit the new part which only required isolating the mains water supply (via the check valve in the same cupboard) and undoing a couple of compression joints to remove and then replace the faulty part. This work could have been completed in an hour or so (as quoted by another firm) and I feel that the last 30 - 45 minutes was used making up the quoted time.
Carlos Posted on 24/04/2018 , work completed 24/04/2018
Will use them again
Customer Service
Quality
Value
We used Lucas Plumbing and Heating to replace a shower pump. We have been very impressed by their professionalism from enquiry to estimate to carrying out the work. The initial visit, to gauge the extent of the work, was very thorough. The estimate was well laid out, itemised and clear. Lewis turned up on the appointed day and worked diligently. There was no mess. The shower pump is working well. We will definitely use Lucas Plumbing and Heating for future plumbing problems.
Gautrey Posted on 16/04/2018 , work completed 16/04/2018
Superb job, great guys
Customer Service
Quality
Value
We had a new boiler fitted along with three replacement radiators. The guys (Scott & Liam) were brilliant, knowledgeable, helpful and just really good at the job. They left everything neat, tidy and clean. Very highly recommended.
Catlin Posted on 03/04/2018 , work completed 03/04/2018
Fixed Central Heating
Customer Service
Quality
Value
Managed to fix our heating when multiple other tradesmen have failed very professional, very nice.
Junior, Berkshire Posted on 28/03/2018 , work completed 28/03/2018
Efficient, professional & fast!
Customer Service
Quality
Value
The trader fully explained the work that was going to be done : to replace my boiler, and resite it to an outside wall. A clear quotation arrived days later. Scott, theyou young mana who came to carry out the work was excellent: competent, courteous & friendly manner, explained clearly when I asked him questions, knew what he had to do & he cleared up & vacuumed each evening. When he finished the work he explained clearly how to operate the boiler. As some brick work needed replacing where pipes had been removed, two days later a builder arrived to replace the new bricks. He explained what he had to do and I could hardly tell where the new bricks were. They matched the existing ones. I am extremely pleased with the work done & and would certainly recommend this company!
Julie Cooper Posted on 16/03/2018 , work completed 16/03/2018
Fast, Effective and Good Value
Customer Service
Quality
Value
I've used these guys a few times now, and they have always impressed. Very fast, friendly and professional, and very good value for the work that they do. They always clean up after themselves perfectly and have always provided a detailed and accurate quote before undertaking any significant work. I will continue to use and recommend them highly.
Lawton Posted on 12/03/2018 , work completed 12/03/2018
Great job
Customer Service
Quality
Value
Start to finish, very professional, worked very tidily, all in all a great job.
Steve, Hampshire Posted on 08/03/2018 , work completed 08/03/2018
Excellent Service
Customer Service
Quality
Value
Scott Wodley attended to fix our plumbing and was very polite, friendly, professional and efficient. I wouldn't hesitate to recommend him.
Eloise, Berkshire Posted on 19/02/2018 , work completed 19/02/2018
Got us out of a fix
Customer Service
Quality
Value
Lucas plumbing and heating helped us out at short notice when we were let down by another company. They were very helpful and Scott was great. I would not hesitate to use them again and would definitely recommend.
LauraM Posted on 26/01/2018 , work completed 26/01/2018
Prompt and professional
Customer Service
Quality
Value
From quotation for new boiler to installation kept informed. Contractor turned up on time, engineers very pleasant and extremely satisfied with installation. Would highly this company.
Henry, Surrey Posted on 16/01/2018 , work completed 16/01/2018
Reliable & work done to a good standard
Customer Service
Quality
Value
Very pleased with Lucas Plumbing and Heating - we had a leak under our hall floor and they were excellent all the way, from diagnosing the leak to fixing it and doing a couple of other small jobs along the way. Always punctual and pleasant to deal with, did what they said they would do when they said they would do it.
TimSenior Posted on 14/12/2017 , work completed 14/12/2017
Brilliant job
Customer Service
Quality
Value
Prompt and professional. Excellent service.
Ann, Berkshire Posted on 24/11/2017 , work completed 24/11/2017
Excellent service
Customer Service
Quality
Value
Had a change of boiler, a Nest thermostat installed and a shower changed. Both Scott and Liam were polite, helpful and worked quick and cleanly throughout. Can't recommend them and Lucas Plumbing and Heating highly enough. Quote was very competitive and did not change. All good from first call to final invoice.
ShaunPaul Posted on 23/11/2017 , work completed 23/11/2017
Excellent service - Boiler & Heating Work
Customer Service
Quality
Value
We had a smart thermostat installed and the boiler mains switch box re-positioned. Friendly, polite, professional service received from booking to job completion, with thermostat explanation. Would highly recommend.
V***** Posted on 09/11/2017 , work completed 09/11/2017
Peace of Mind
Customer Service
Quality
Value
Prompt, efficient, courteous, reliable. Have recommended Lucas Plumbing to all my acquaintances who have been equally delighted.
Susan, Berkshire Posted on 30/10/2017 , work completed 30/10/2017
Thoroughly recommendable
Customer Service
Quality
Value
I liked the communication with the office as it's always a disruption to a routine when something need to be fixed at short time. The time window for the visit was narrowed down at convenient times. The engineer was quick and knowledgeable, having left his shoes out and politely introduced himself, he was soon investigating the problem and he was open to questions who totally satisfied my curiosity. I have no problem in using Lucas Plumbing again. Thank you
Sal Abbagnale Posted on 19/10/2017 , work completed 19/10/2017
Reliable Plumbing and Heating Service
Customer Service
Quality
Value
We have used Lucas Plumbing and Heating Ltd. to maintain our boilers (we have two), fit a new boiler and other general plumbing work for more than three years and the firm fitted the main boiler for the previous owners. We have always found them to be reliable and efficient and they seem to have a very good understanding of the systems we have and are able to maintain them to a high standard. They always turn up when they say they will and have never let us down. They operate very efficiently as well. We get email reminders when services are due and all work is backed up by a written quotation before the job is agreed. On the day or sometimes the day before we get an email reminder that the job is due which gives us confidence and a timely reminder. After work has been completed, invoicing is prompt and efficient and certificates for work such as boiler servicing are sent. We have been very pleased with the quality of the work and the service and have never needed to call them back. It is always done properly first time. It can be hard to find good plumbing and heating companies but we can certainly recommend this one. We are glad that the previous owner of this house recommended them to us.
Thomas Posted on 18/10/2017 , work completed 18/10/2017
Complications Overcome
Customer Service
Quality
Value
Trying to fit the new boiler around existing pipe work caused certain headaches but with extra effort and good workmanship they got the job done in time, replacing an extra controller. So quiet now we cannot believe it's working but going fine.
Richard, Berkshire Posted on 13/10/2017 , work completed 13/10/2017
Great work, neat and tidy. Recommended.
Customer Service
Quality
Value
Boiler replacement and central heating system flush. Great job completed by 2 really nice lads. Good price, great service. Happily recommend them.
Matthew Posted on 12/10/2017 , work completed 12/10/2017
Brilliant reliable plumbing
Customer Service
Quality
Value
We have used Lucas Plumbing & Heating several times, and highly recommend them. Their plumbers are always reliable, come when they promise, do excellent jobs without wasting time, leave everything clean and tidy, and are polite and helpful.
Pole-Baker Posted on 02/09/2017 , work completed 02/09/2017
Great work
Customer Service
Quality
Value
Very good workers. Always left work space clean and tidy at end of day. Would recommend
Neil & Jane Posted on 20/08/2017 , work completed 20/08/2017
Great reliable friendly service
Customer Service
Quality
Value
I have been using Lucas Plumbing for many many years now and have recommended them to so many people. I have used them for a range of jobs from boiler replacements, bathroom refits, servicing and landlord safety requirements, aswell as general breakdowns and repairs. In all the time I have used them, I could not fault the speed and level of service, versatility, professionalism and standard of work. I have seen the company grow from pretty much a one man band when it was just Jake Lucas, to the larger successful company Lucas Plumbing is today. I wouldn't go anywhere else now, and the growth and success of this company really is testament to the excellent service and standard of work Lucas Plumbing provides. I couldn't recommend this company highly enough!
Alison Posted on 14/08/2017 , work completed 14/08/2017
Boiler Service and repair leak
Customer Service
Quality
Value
A great service from initial contact to final completion. The engineer was very knowledgeable and thorough in his work. I would have no hesitation in recommending this company.
Mr Ashok Dhuna Posted on 09/08/2017 , work completed 09/08/2017
Good Boiler Service
Customer Service
Quality
Value
Easy to book, arrived on time and very friendly. What more is there to say.
James Stinchcombe Posted on 08/08/2017 , work completed 08/08/2017
Top quality Worcester-Bosch combi installation
Customer Service
Quality
Value
Very pleased with removal of existing Vaillant combi and replacement Worcester-Bosch. Would certainly recommend this company for sound advice, high quality work and overall professionalism, combined with a reasonable cost, no surprises and a swift appraisal and quote. Top marks!
Robert Hughes Posted on 08/08/2017 , work completed 08/08/2017
Fantastic job done
Customer Service
Quality
Value
It took two weeks to completely replace a complicated boiler system, where previous owners had added bits of equipment over the years. Daniella kept me informed throughout. Scott was here early every morning and worked quickly and efficiently, leaving the site cleared and clean every night. All the old tanks and rubbish were taken away. We are now planning to have air conditioning units installed by Lucas Plumbing and Heating in the near future. We would highly recommend, they did a great job. Many thanks.
Ribeira Posted on 22/07/2017 , work completed 22/07/2017
Simple, easy to deal with, professional
Customer Service
Quality
Value
I have used Lucas P&H for 3 yrs now for my annual boiler service and landlord certificate. I've never been charged for any additional work. The tradesmen have always been professional/polite and friendly. They are accommodating in terms of schedule, times and logistics. It would be nice if largely overlapping work didn't require a double charge (landlord cert and service) but this seems to be an industry norm.
Rideti.me Posted on 22/05/2017 , work completed 22/05/2017
The trader replied (on 23/05/2017)
Thank you for your review and for choosing Lucas Plumbing & Heating for the past 3 years. With regards to the double charge comment i would like to just add that a combined boiler service and landlord certificate is charged at £114.00 inc VAT, that is a saving of £24.00 inc Vat should you book them separately.
Great fault diagnosis, clear quote, efficient admin and clean quality work
Customer Service
Quality
Value
Jake, Daniella and the Lucas Team were prompt, courteous and efficient throughout. They were 100% confiortable with me seeking other quotes and once we decided to progress with them (due to their superior fault finding and diagnosis of the problem), the admin and communication was fast, Clare and accurate. Jake arrived on time and did what was described in the quote perfectly. Job done, heating system fixed (an oil based system). Highly recommended !!
timjnolan Posted on 16/05/2017 , work completed 16/05/2017
Good quality work, very tidy and friendly
Customer Service
Quality
Value
Lucas plumbing did a great job. They completed the following pieces of work on time: Removal of old boiler Removal of old sinks Installation of new boiler with thermostat system Installation of water filter They were able to correctly recommend the best solution to meet our requirements. Work was tidy and good quality. The team were also really friendly.
Adam Roe Posted on 16/05/2017 , work completed 16/05/2017
Efficient and Friendly Local Firm
Customer Service
Quality
Value
I have used Lucas Plumbing on a number of occasions. They work to a very high standard, keep you informed on what they are doing and leave everything tidy after the job is completed, or they finish for the day. I would have no hesitation in recommending them.
Which? Trusted Traders Consumer Posted on 10/05/2017 , work completed 10/05/2017
Excellent job
Customer Service
Quality
Value
An old boiler and tank were replaced with a new combi-boiler, radiator and thermostats. The work was carried out quickly, efficiently and very, very cleanly with absolutely minimum disruption. The fitters were very friendly and professional, the quotation was extremely competitive and came with 3 years annual service, and the whole experience was hassle-free and pleasant. I would recommend the company very highly.
eamon Posted on 29/04/2017 , work completed 29/04/2017
Trustworthy, friendly team
Customer Service
Quality
Value
We have used Lucas Plumbing & Heating for many years simply because the work they do is really good and more importantly can be trusted to be done well. You feel like you are in safe hands with a highly knowledgeable team quick to diagnose any problems and get the job done with the least amount of disruption to the customer. Hard to sometimes find - so really happy to recommend Lucas P&H to anyone.
Nigel Rampton Posted on 07/04/2017 , work completed 07/04/2017
Great service - in every sense!
Customer Service
Quality
Value
We returned recently from a foreign trip to find our house cold and miserable - our oil boiler was not running. On the advice of our friendly plumber we contacted Lucas Plumbing and they couldn't have been more helpful. Despite being very busy in the run-up to Christmas, Jake kindly arranged to fit us in and came promptly on the appointed day. He was extremely knowledgeable, efficient and very pleasant indeed. He diagnosed the problem quickly, fixed it, and then gave the boiler a thorough clean. I meant to write this at Christmas, but got diverted by life. But, I couldn't recommend Lucas Plumbing more enthusiastically - and the administration office was just as efficient and helpful. It is wonderful to deal with a company such as this. Jeff
JeffSm Posted on 31/03/2017 , work completed 31/03/2017
Reliable and thorough
Customer Service
Quality
Value
I used Lucas Plumbing & Heating Ltd for an oil boiler service. The engineer came when he said he would, did a very thorough service and pointed out potential problems missed by a previous service engineer from another company. He also left everything neat and tidy.
DeborahB Posted on 29/03/2017 , work completed 29/03/2017
Boiler Service
Customer Service
Quality
Value
Excellent professional service, more attention to detail and covered more appliances than British Gas ever did. Also the price was right. Would use again.
simchas Posted on 29/03/2017 , work completed 29/03/2017
Friendly and efficient
Customer Service
Quality
Value
Annual service of our oil fired boiler completed with friendly professional efficiency. The service was easy to book and easy to pay for - invoice emailed the same day. Reassuring to have found a reliable plumbing and heating service!
Lady Gardener Posted on 21/03/2017 , work completed 21/03/2017
Excellent service
Customer Service
Quality
Value
I needed a boiler serviced and took a risk in using someone unknown to me. From the first contact through booking an appointment ,the communication and the service has been absolutely first class. The plumber arrived on time, was smart , polite, obliging and left the house in a spotless condition. I will have no hesitation in using them again and will be recommending them to friends and family
Phil Posted on 21/03/2017 , work completed 21/03/2017
Top-class Service
Customer Service
Quality
Value
Our job was carried out on time and very efficiently. I found Lucas Plumbing very responsive and friendly and furthermore were good value for money. I would certainly use them again and have already recommended them to friends.
Colin H. Posted on 16/03/2017 , work completed 16/03/2017
Friendly, efficient, and know their stuff!!
Customer Service
Quality
Value
I have used Lucas Plumbing on four separate occasions and they have always provided an excellent service. They are quick, efficient, tidy and reasonably priced. I would definitely recommend their services.
TraceyW Posted on 11/03/2017 , work completed 11/03/2017
Friendly, efficient tradesmen. Very pleased with work.
Customer Service
Quality
Value
Only a small job (gas heater needed a new thermocouple installed) but I contacted and left messages at 4 businesses I located on-line. Lucas Plumbing & Heating were the only ones who called me back! That speaks volumes as to their level of customer service. This level of excellence continued with the engineer who came to 'diagnose' what was wrong with my heater and the second one who came less than a week later (part had to be special ordered) to fit the new part. Both were friendly and efficient. Very pleased with the work done and wouldn't hesitate to use again. Can highly recommend. Note my 'average' 3* rating for Value is only because I never received any other quotes for the work so don't have anything to compare too.
Which? consumer Posted on 11/03/2017 , work completed 11/03/2017
Boiler Replacement Truly Excellent
Customer Service
Quality
Value
Very pleasant, on time, no mess, quick, Perfect hot water and heating You can't go wrong with Jake
phil c50 Posted on 25/02/2017 , work completed 25/02/2017
Perfect service
Customer Service
Quality
Value
Can't speak highly enough of these guys. Very personable, exceptional quality of work and super efficient. Biggest thing for me though was how quickly they responded to my emergencies and bend over backwards to help. Couldn't ask for more, totally trustworthy and someone I will use every time.
shinfieldguy Posted on 19/02/2017 , work completed 19/02/2017
Excellent quality work
Customer Service
Quality
Value
Trusted plumber does the work properly to a high standard always. Each job is tidied up and cleaned up afterwards. I am happy to highly recommend Jake and his team.
Which? Trusted Traders Consumer Posted on 16/02/2017 , work completed 16/02/2017
Always reliable
Customer Service
Quality
Value
Jake has done work for us in our own home and when we had rented houses for students. He is always diligent and we trust his work. He's also positive and friendly.
EileenB Posted on 12/02/2017 , work completed 12/02/2017
Great service by people you can trust
Customer Service
Quality
Value
We've used Lucas Plumbing since moving to the area 8 years ago. They are prompt, reliable and courteous. There is a quick response should you have a problem. I believe in using local traders if they do good work and would thoroughly recommend them.
Helen Posted on 06/02/2017 , work completed 06/02/2017
Boiler breakdown - no hot water
Customer Service
Quality
Value
Prompt and friendly service and any subsequent problems are always sorted immediately
Paul Posted on 06/02/2017 , work completed 06/02/2017
Brilliant Job
Customer Service
Quality
Value
I used Lucas plumbing on recommendation from a friend and was not disappointed. Friendly, efficient service, would definitely use again.
Which? Trusted Traders Consumer Posted on 28/01/2017 , work completed 28/01/2017
Very Good
Customer Service
Quality
Value
Easy to book, keep you notified of any schedule changes. Great friendly plumbers who work diligently and recommend improvements. We had a replacement boiler - Jake recommended an outside boiler that we hadn't though about, which gave us loads of space back inside. Several smaller jobs including radiators not working - always reliable and professional
Lizzie Posted on 25/01/2017 , work completed 25/01/2017
Great work
Customer Service
Quality
Value
Jake and his team did a great job. Ripped out old en suite and installed an up to date new one. His team worked well and always came on time. They are reliable, trustworthy and very professional. I have recommended to neighbours who I believe were by pleased with their work. I have called them back to answer any concerns and to service the boiler. Lucas Plumbing is now my regulate reliable plumber.
H.B. Sp Wood Posted on 24/01/2017 , work completed 24/01/2017
Good Work
Customer Service
Quality
Value
Jake turned up as agreed and the work was completed on time
pgsharp Posted on 13/01/2017 , work completed 13/01/2017
Customer Service
Quality
Value
Lucas Plumbing and Heating engineers is a locally based company for me that I recommend. I first came across this company several years ago when I was having difficulty finding a specialised replacement fire resitant fuel tank. The advice I was given by J Lucas at the time was precise, allowing the correct heating fuel tank be precure, which they subsequantly installed and commissioned. Since then they have carried out maintenance annually on my boiler along with all associated heating and general plumbing work. Full work of my property has been to the highest standards and efficiency. They are quick to respond to emergencies with their office keeping clients like me updated as to their expected time of arrival.
Which? Trusted Traders Consumer Posted on 11/01/2017 , work completed 11/01/2017
Consistently excellent service
Customer Service
Quality
Value
I have been using Lucas Plumbing for a few years now for all my plumbing needs, both in my main family home, and in a London rental flat. I have always found them to be incredibly reliable in always turning up when they say, in addressing the problems first time, and for having fair, reasonable rates. In particular they are incredibly responsive in getting someone out when it is an emergency. I would recommend them without reservation.
Which? Trusted Traders Consumer Posted on 08/01/2017 , work completed 08/01/2017
Excellent service
Customer Service
Quality
Value
Have used Lucas plumbing & heating for a few years now to service our back boiler, just used them to carry out further work on heating system. Excellent service as usual , prompt attention and punctual Very clean and pleasant staff Great explanation of work required and carried out
DONCOLP Posted on 07/01/2017 , work completed 07/01/2017
Successful repair of cast iron gas fire
Customer Service
Quality
Value
This is the first time I've used Lucas Plumbing and I found them very pleasant people to deal with, from Daniela on the switchboard through to the engineers who called round. Jake arrived at the time specified, found the problem and a quote followed soon after by email. A part had to be ordered and a second visit was necessary a couple of days later. Unfortunately the part the manufacturer of the fire sent did not fit and parts of the old component had to be used together with some of the new bits. This slowed the job through no fault of Lucas Plumbing and I was pleasantly surprised with an invoice significantly less than the original quote. I would recommend this firm
Which? consumer Posted on 05/01/2017 , work completed 05/01/2017
Good Job Good price Trustworthy
Customer Service
Quality
Value
I have been using Lucas Plumbing for a while now for both my home work and for a rented flat we own. They do all our gas safety tests and any ad hoc fixes and problems. They have serviced and fixed boilers, fitted new radiators, fixed cold water feeds and are currently installing a new boiler. All good so far. very easy to work with.
TJFHenley Posted on 05/01/2017 , work completed 05/01/2017
Excellent service, clean and efficient
Customer Service
Quality
Value
Called to fix a leaking tap. Received a quick appointment, engineer arrived on time. Was extremely knowledgeable and explained the problem - he even had the spare parts on his van which he replaced - showing me the old ones he had removed. All is now working perfectly and was fixed so quickly. Would not hesitate to recommend this company and will definitely use again for any plumbing problem. Thank you!
Gill E Posted on 20/12/2016 , work completed 20/12/2016
Radiator Removal and Replacement and Boiler Service and Repair
Customer Service
Quality
Value
These guys are very helpful and knowledgeable and reasonably priced. Turn up when they says they will do and never overcharge, explain any problems in simple terms. Pleasure to use I would strongly recommend them.
Swallowfield Posted on 19/12/2016 , work completed 19/12/2016
Reliable and honest
Customer Service
Quality
Value
The work is done to a good standard in a prompt and reliable manner - with the customer given an honest report on what repairs are needed. Will use again.
finchampstead Posted on 14/12/2016 , work completed 14/12/2016
Very Good Service
Customer Service
Quality
Value
I had had an electric shower replaced, very good service and completed to original quote. I would use again.
Which? Trusted Trader Consumer Posted on 20/09/2016 , work completed 20/09/2016
Boiler replacement
Customer Service
Quality
Value
Great advice with alternatives for sighting the new boiler very well explained. The work was carried out efficiently with minimal disruption. We are delighted to have a totally silent heating system in our house with a new and efficient boiler
jharkness Posted on 07/08/2016 , work completed 07/08/2016
Gas Boiler Service
Customer Service
Quality
Value
a prompt clean and efficient service at the quoted price
2011-07-27 22:52:52.793 Posted on 01/08/2016 , work completed 01/08/2016
Good workman
Customer Service
Quality
Value
Scott and Ben came over for extensive replumbing for total kitchen refit, including removal of redundant gas supply pipes. It was all completed on time and to budget and they were good workmen who left the job very clean and tidy. They were an excellent company to deal with, work of the highest quality, carried out quickly and efficiently and always left the job clean and tidy. All staff pleasant and helpful.
Which? Trusted Traders Consumer Posted on 29/05/2016 , work completed 29/05/2016
Boiler repair and service
Customer Service
Quality
Value
The company were quick to respond to my boiler breakdown. Both engineers were polite, efficient and tidy. The cost for the repair and service were very reasonable.
Which? Trusted Traders Consumer Posted on 15/02/2016 , work completed 15/02/2016
Totally impressed with courtesy and competence
Customer Service
Quality
Value
Scott Shaw did some emergency plumbing work to a leaking boiling water tap. In the past, Jake Lucas has also changed leaking tap parts. I have no complaints whatsoever, with no remedial work or problems afterwards. I am a management committee member for a block of 25 apartments and I am happy to recommend Lucas Plumbing & Heating Limited to our residents for plumbing works they might require.
Michael Posted on 04/02/2016 , work completed 04/02/2016
I have had my radiators fixed and boiler check completed
Customer Service
Quality
Value
Very satisfied with the work.It certainly was completed on time and within budget. Lucas Plumbing & Heating as my experience with the was very positive.
Francesca, Reading Posted on 02/10/2015 , work completed 02/10/2015
Replaced hot water tank
Customer Service
Quality
Value
Very knowledgeable, local and really know his trade. He is also quite a perfectionist so he carries on until he gets it absolutely perfect. He is also very tidy and clean and he has excellent customer service.
Mrs B, Reading Posted on 10/08/2015 , work completed 10/08/2015
General plumbing
Customer Service
Quality
Value
We always use them for all our plumbing needs and I find them very reliable.
MR S, Pangbourne Posted on 08/07/2015 , work completed 08/07/2015
Bathroom Refurbishment
Customer Service
Quality
Value
They turned up on time and Jake project managed some of the other trades. Very happy to recommend. Although because they are so good they can be very busy!
Jane, Reading Posted on 01/07/2015 , work completed 01/07/2015
General Plumbing
Customer Service
Quality
Value
We always use them for all our plumbing needs and I find them very reliable.
Which? Trusted Traders Consumer Posted on 01/07/2015 , work completed 01/07/2015
Saved our bacon!
Customer Service
Quality
Value
We had a leak in the kitchen causing water to be pouring down the walls. Thanks to Daniella rearranging things, we had a plumber here in a few hours. He cut a neat hole in the ceiling and fixed the problem in no time. Fantastically grateful! We have used Lucas Plumbing for years & they always do a great job but really excelled themselves today!
Rosie, Berkshire Posted on 12/06/2015 , work completed 12/06/2015