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Lucas Plumbing & Heating Ltd

4.9

405 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Lucas Plumbing and Heating Ltd was founded by Jake and Daniela Lucas with the main aim of providing our customers with the highest quality service to insure all our customers experience the highest standards of engineers for all their plumbing and heating requirements.
We have grown steadily since then, and currently our main services are:

• Plumbing
• Heating
• Commercial plumbing and gas
• Oil and gas Installations

........Our team believes in providing the highest quality service and products to insure that all our customers receive an exceptional service every time we work with you …….

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Underfloor heating
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • Bathroom fitters

  • More Services

    • commercial catering installation servicing and breakdown

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
405 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Boiler service
Jake was very efficient and as far as I could tell (as a non-engineer) did a thorough job. He was professional and although he had a lot of work to do after me, took time to listen to my concerns on another job, and offered a solution. I would recommend Lucas plumbing and heating
Customer in Berkshire Posted on 26/11/2024 (Reviewer did not use service)
Excellent work and Customer support
Customer Service
Quality
Value
Boiler service was carried out efficiently and queries sorted. There was a small problem afterwards and the customer support was excellent. I would throughly recommend this company
Customer in Hampshire Posted on 26/11/2024 , work completed 21/11/2024
New Boiler
Customer Service
Quality
Value
Excellent job - new boilier and it is the best we have known our heating system in the 30 years we've been here.
Customer in Berkshire Posted on 21/11/2024 , work completed 21/11/2024
Boiler service
Customer Service
Quality
Value
Boiler serviced without any issues and Stuart was very thorough in completing job . I asked a couple of technical issues and Stuart was able to respond and took time & trouble to give me an analysis of our system shortfalls on a couple of radiators . Very happy once again with Lucas Plumbing
Customer in Berkshire Posted on 13/11/2024 , work completed 13/11/2024
Annual Boiler Service
Customer Service
Quality
Value
Always found this company very reliable and skilled in what they do. Have used them when the boiler needs a service
Customer in Berkshire Posted on 13/11/2024 , work completed 12/11/2024
Efficient and reliable with superb finish
Customer Service
Quality
Value
I asked several plumbing companies to provide me with a quote for the installation of a vanity unit and the connection of the necessary plumbing. Only one replied to explain their company’s billing system for a small job, Lucas Plumbing & Heating. His workman was on time, advised me on his suggestion to install the unit in the most efficient way and worked focused from start to finish. I felt comfortable with him in the house as he was a friendly and knowledgeable jung workman. He tested and cleaned after he finished his job. I received a job report straight afterwards with the option to discuss matters immediately, if necessary. The communication and administration is very straightforward and prompt. I have used Lucas Plumbing over a period of 28 years and have always been extremely satisfied with his service.
Customer in Hampshire Posted on 09/11/2024 , work completed 05/11/2024
Professional Friendly Service
Customer Service
Quality
Value
Lucas Plumbing came and serviced the boiler. They arrived on time and worked quickly and safely. Very positive experience from booking the appointment to completing the work and sending out the paperwork.
Customer in Surrey Posted on 29/10/2024 , work completed 29/10/2024
Gas Fire Service
Customer Service
Quality
Value
Jake came promptly on schedule and did a thorough job. Very tidy, polite and pleasant. Our gas fire is probably the cleanest part of the house now. We have found Lucas Plumbing and Heating very helpful and trustworthy every time we have called on their services.
Customer in Berkshire Posted on 22/10/2024 , work completed 22/10/2024
Shower cartridge replacement
Customer Service
Quality
Value
No problems, very quick job. They checked we were happy with the temperature for the shower once they had replaced the cartridge.
Customer in Berkshire Posted on 20/10/2024 , work completed 18/10/2024
Extremely nice, fixed issue quickly
Customer Service
Quality
Value
Were able to clear blockage without any major issues and were just very nice and helpful. When booking they were also extremely helpful and courteous.
Customer in Posted on 18/10/2024 , work completed 18/10/2024
Cold feed and waster alterations for washing machine
Customer Service
Quality
Value
As arranged on time good work done in efficient time and fashion. All systems tested clean and operational on completion We have used Lucas Plumbing 3 or 4 times now. Consistent response every time.
Customer in Berkshire Posted on 16/10/2024 , work completed 15/10/2024
Boiler moved to improve access.
Customer Service
Quality
Value
As is usual with work carried out by Lucas engineers was done in a professional way. Area left clean and tidy during and on completion.
Customer in Berkshire Posted on 30/09/2024 , work completed 26/09/2024
Good experience, work completed to high standard.
Customer Service
Quality
Value
If I may say, Kya, the technician who was sent out, is a great asset to your company. He was very polite, and no amount of questions I asked was too many, as I was curious about how the heater, boiler, and water system in the apartment work. Kya provided clear explanations and insights while carrying out his work. Daniela, who handled my initial call and inquiry, was also very professional and friendly. Unfortunately, I can't recall the name of the gentleman who answered the phones on the day of the work, but his politeness, friendliness, and professionalism were equally noted. I would recommend Lucas Plumbers to anyone in need of a good team providing excellent service.
Customer in Berkshire Posted on 22/09/2024 , work completed 20/09/2024
Leak to shower joint in loft
Customer Service
Quality
Value
Engineer Finn was both polite and knowledgable. He identified the problem and got straight on with the repair but took the time to explain exactly what he had done. Top marks Lucas Plumbing
Customer in Berkshire Posted on 22/08/2024 , work completed 22/08/2024
Shower thermostats not working
Customer Service
Quality
Value
Very good service. Prompt reply on the phone with a date being booked in for the work. My engineer Finn was very pleasant, polite and explained everything to me. Although the problem wasn’t solved, because the parts need to be ordered and fitted, the service was excellent. I would recommend this company . Please could you send Finn to complete the work. Thank you,
Customer in Berkshire Posted on 13/08/2024 , work completed 13/08/2024
Great service, great expertise and knowledge
Customer Service
Quality
Value
Unexpectedly large water bill. No obvious leak. The Lucas team were very quick to answer my e-mail and I got a slot on the day. A very clear and knowledgeable young man arrived at the end of the day, and narrowed things down quickly. Turned out it was a very small persistent leak from toilet cistern to bowl. Resolved in less than 30 minutes. Great service from the word go - excellent plumber firm. Thank you.
Customer in Oxfordshire Posted on 13/08/2024 , work completed 13/08/2024
Efficient, helpful and totally competent
Customer Service
Quality
Value
We used to use Lucas Plumbing for our oil boiler until it was replaced by a heat pump. When we had a small plumbing job, we naturally called them again since they had always been very dependable. The engineer came on time and was very pleasant and helpful. He was careful and set about replacing a pair of faulty tap cartridges. This was done efficiently and all was proved to be working perfectly. All in all a very positive experience from a throughly excellent engineer working for a friendly and experienced local company.
Customer in Berkshire Posted on 25/07/2024 , work completed 25/07/2024
Annual Boiler Service
Customer Service
Quality
Value
The Engineer arrived on time did all the work requested and answered our general queries regarding the wisdom of a power flush of our radiators. He explained why sectors of some radiators were cooler. A helpful emailed quote as to how much such work would cost followed.
Customer in Berkshire Posted on 05/07/2024 , work completed 05/07/2024
Excellent service , on time and quick
Customer Service
Quality
Value
Engineer was polite and informative, worked quickly and efficiently. No mess quick and tidy. much appreciated.
Customer in Berkshire Posted on 04/07/2024 , work completed 04/07/2024
Good quality and good value
Customer Service
Quality
Value
Lucas Plumbing were able to visit quickly and undertake the work required. The work was efficient, tidy and exactly what we needed. The customer service and the colleagues who carried out the work was all excellent.
Customer in Berkshire Posted on 01/07/2024 , work completed 27/06/2024
Fixed again
Customer Service
Quality
Value
Good prompt service, good technician and admin back up. Lucas have turned out to be a first rate service company, it’s not easy to companies like that around here.
Customer in Berkshire Posted on 25/06/2024 , work completed 24/06/2024
Great commitment to get the job done
Customer Service
Quality
Value
Pool boiler wouldn’t ignite. After several visits a number of parts needed replacing. The engineer was outstanding and prepared to come at the weekend. Puts customer service at many other plumbers to shame. Office admin really on the ball also. Bill was v expensive for parts however.
Customer in Berkshire Posted on 08/06/2024 , work completed 04/06/2024
Shower Screen
Customer Service
Quality
Value
Lucas installed a new shower screen and cartridge. Pleased with the work, tidiness and time taken. Will use again.
Customer in Berkshire Posted on 28/05/2024 , work completed 28/05/2024
Annual service for Boiler/ storage
Customer Service
Quality
Value
Excellent work done with good explanations against my questions. Done on time and very friendly. For excellent work, modest charge.
Customer in Oxfordshire Posted on 27/05/2024 , work completed 23/05/2024
Emergency call out
Customer Service
Quality
Value
Lucas plumbing was very quick to respond to an emergency call out. I came down stairs to find water gushing out from underneath my washing machine. It was a small pipe coming from the mains that was leaking badly it entailed some of the wall being removed .The problem was quickly identified and fixed with very little mess for a very fair price. Finn who did the job is very well trained and very capable. I am very impressed by Lucas plumbing. Belinda Hayes
Customer in Berkshire Posted on 21/05/2024 , work completed 21/05/2024
Boiler service
Customer Service
Quality
Value
Always find appointments easy to arrange, Engineers punctual, reliable and very organised admin before and after.
Customer in Berkshire Posted on 20/05/2024 , work completed 20/05/2024
Boiler installation
Customer Service
Quality
Value
We had our boiler changed by Lucas Plumbing, they arrived when they said they would, they were tidy and completed on schedule and budget. There was a small teething problem they came straight back and fixed the problem. They were friendly and competent and aways kept us informed off the progress. Thank you.
Customer in Berkshire Posted on 16/05/2024 , work completed 03/05/2024
Leaking pipe connection to washing machine
Customer Service
Quality
Value
As ever having used Lucas Plumbing and Heating on a number of occasions in the past, the work carried out efficiently as usual. Thanks to the engineer as usual site left clean and tidy again . Reported to the office on the Monday and completed by the next Wednesday. Always a great service from their office and engineers.
Customer in Berkshire Posted on 13/05/2024 , work completed 08/05/2024
Great Work
Customer Service
Quality
Value
I have no hesitation in recommending Lucas Plumbing & Heating Ltd. Emilia was very helpful in fitting us in and I found their young engineer, Finn, to be polite & courteous - nothing was too much trouble for him and he did a great job.
Customer in Berkshire Posted on 26/04/2024 , work completed 22/04/2024
Helped us with Emergency
Customer Service
Quality
Value
My elderly parents had a diswasher installed by Currys, but after an hour the water connection pipe joint burst and water was coming out at mains pressure. My mother called me in a panic and it took me half an hour to get to their house. Water was everywhere and I turned off the mains. Currys couldn't attend until the next day and my parents had no water except of course the inch of water on the kitchen floor! I phoned Lucas who we use for our normal plubing needs. They pulled out all the stops and got to us in less than 2 hours with parts so that we could get the water back on. We were so relieved and grateful to Lucas for sorting this out for us.
Customer in Berkshire Posted on 23/04/2024 , work completed 22/04/2024
Efficient professional service as always
Customer Service
Quality
Value
We had a problem throughout the house related to an outside service pump. As always Lucas Plumbing and Heating managed to visit at a time to suit us on the day as we suddenly had to be at an appointment, so they moved us to the last call . The problem was identified so we were then able to resolve it. They do all our annual servicing too and have done for many years. I highly recommend.
Customer in Hampshire Posted on 23/04/2024 , work completed 22/04/2024
Very efficient boiler service
Customer Service
Quality
Value
Very pleased with our boiler service. A very friendly member of staff who was willing to discuss what he was doing and discuss any issues.
Customer in Berkshire Posted on 18/04/2024 , work completed 18/04/2024
amazingly speedy res[ponse
Customer Service
Quality
Value
Having problems with underfloor heating also boiler needed routine servicing. Attendees,as always, cheerful and polite. problem solved immediately.
Customer in Berkshire Posted on 22/01/2024 , work completed 19/01/2024
Prompt reliable service
Customer Service
Quality
Value
Had a problem with the water. They came out the following day first thing- on time and remedied within half an hour. Would not hesitate to recommend.
Customer in Berkshire Posted on 10/01/2024 , work completed 09/01/2024
Lucas PLUMBING
Used this company for many years. Efficient, on time Professional, Friendly. Would and have recommended to many people.
Customer in Berkshire Posted on 07/12/2023 (Reviewer did not use service)
First Class Service
Customer Service
Quality
Value
This is the second time I have used this service . The young man arrived on time in uniform neat and tidy , he was very professional , competent and did a first class job. He followed up with the office for further work required. This is a very good company , providing great service in a traditional way.
Customer in Berkshire Posted on 01/12/2023 , work completed 29/11/2023
Would not recommend for Boiler service
Customer Service
Quality
Value
I found Lucas Plumbing & Heating to be highly unprofessional. Recently they carried out annual boiler service and reported gas under pressure problem : (i.e implying either gas leak or undersized pipes by the original installer). The original installer came from Eastleigh to Wokingham the very next day for investigation and found that Lucus Engineer had taken the gas readings incorrectly(the actual working pressure difference between meter and boiler was 0.3 mb and not 3.5 mb as reported by Lucus ), causing unnecessary panic. On top of that Lucus rejected paying the original installer for the inconvenience . I would definitely avoid this company in the future.
Customer in Berkshire Posted on 29/11/2023 , work completed 13/11/2023
Excellent service
Customer Service
Quality
Value
Again we used Lucas plumbing for the third time to fix a en-suite shower. The team are reliable, prompt, friendly and professional. We have also had our boiler serviced and feel we can totally trust them
Customer in Berkshire Posted on 16/11/2023 , work completed 06/11/2023
New Boiler Installation - Perfection
Customer Service
Quality
Value
I am really happy with the service Lucas provided. From the outset I used the website to get a broad estimation of cost. The surveyor came as scheduled and was incredibly helpful and explained what to expect. The cost was competitive and the best of 3 quotes. I was unsure which brand of boiler to go with and I was able to have a follow up call with the surveyor to help put my mind at ease. The installation was booked two weeks after the decision to go ahead and on the day of the installation, the engineer turned up on time, was courteous and again explained what to expect. Lucas sent the surveyor around as well on the installation day to ensure all was going to plan. Ultimately the install took 1.5 days in total and I am very happy with my new boiler. I wouldn’t hesitate to use again - and I will for servicing :-)
Customer in Berkshire Posted on 14/11/2023 , work completed 13/11/2023
Great work
Customer Service
Quality
Value
I had not used this company before but they had been recommended. Finn did a great job most thorough boiler service I have ever had everything was checked and a radiator that had not been working for a while was repaired. He was very polite and nothing was too much trouble. I will certainly be using Lucas plumbing and heating again.
Customer in Hampshire Posted on 10/11/2023 , work completed 09/11/2023
Total peace of mind
Customer Service
Quality
Value
Based on past experience with Lucas Plumbing & Heating Ltd we had no hesitation in selecting them to install our new combination boiler. This task was carried out (from survey to quotation, installation & completion) to the highest standard of professionalism & workmanship. A special thank you to George who was assisted by Bradley. We would be very happy to recommend Lucas Plumbing & Heating Ltd. Ann & Vincent Roughan
Customer in Berkshire Posted on 10/11/2023 , work completed 08/11/2023
Thorough Service
Customer Service
Quality
Value
Had our boilers serviced by Lucas Plumbing and Heating. They have done the job now for a number of years and are always thorough in their work and helpful with advice. A reminder email is sent so that the service is not forgotten and the documentation is sent out immediately after payment. Everything is very efficiently organised. Costs are known in advance and, if any additional work is needed it will be quoted for.
Customer in Berkshire Posted on 08/11/2023 , work completed 07/11/2023
Excellent job 1st rate service
Have used these traders for the last couple of years.They always do a 1st rate job. Very Efficient.Would highly recommend this Trader
Customer in Berkshire Posted on 08/11/2023 (Reviewer did not use service)
Water leak
Amazing job fast and perfect communication and trusted service Tidy and even went out there job scope to sort the issue with why it happened in the first place 10/10 service
Customer in Berkshire Posted on 08/11/2023 (Reviewer did not use service)
Got water back quickly
Customer Service
Quality
Value
We discovered a water leak above the ceiling of our utility room around 13:30 on 26 October. We contacted Lucas Plumbing after turning off the water to the house. They offered a plumber for the next day to come between 12:00 and 16:00, which we accepted. The plumber came the next day at 15:00, identified where the leak was and replaced a small section of pipe and a bend and cured the leak at around 16:00. We were very happy to be able to turn the water back on again!
Customer in Berkshire Posted on 28/10/2023 , work completed 27/10/2023
Great Job
Customer Service
Quality
Value
I rang Lucas Plumbing as used them in the past and needed them to visit my parents to do a service on an Unvented Water Cylinder because the pressure kept dropping. I got an appointment quite quickly and on the day they arrived as timed and carried out the job professionally and fixed the problem. Will use them for our boiler service when due.
Customer in Berkshire Posted on 19/10/2023 , work completed 17/10/2023
Quality Workmanship
Arranging visit for visit of plumber efficient and courteous. Plumber seemed very competent and had pleasurable manner.
Customer in Berkshire Posted on 18/10/2023 (Reviewer did not use service)
Very Reliable
Customer Service
Quality
Value
I have used Lucas Plumbing & Heating for boiler maintenance and landlord's gas certificate for a number of years. They have always been efficient and helpful on all occasions.
Customer in Berkshire Posted on 27/09/2023 , work completed 26/09/2023
Boiler and hot water tank replacement
Customer Service
Quality
Value
We had Lucas plumbing replace our old boiler and thermal store with a Worcester Bosch boiler and hot water tank. The team - led by George - were exceptional and did a great job. They were recommended by a neighbour who also had the same fantastic experience having had a boiler replacement. Reliable, tidy and always took the time to explain what needed doing - they clearly take pride in their workmanship and we are really pleased with the new heating system. Competitively priced too. I wouldn’t hesitate to recommend Lucas plumbing and will be using them for all my needs / servicing going forwards.
Customer in Berkshire Posted on 19/09/2023 , work completed 15/09/2023
Annual service
Customer Service
Quality
Value
Arrived on time and completed efficiently. Friendly and experienced engineer. Used Lucas before and will use again.
Customer in Berkshire Posted on 05/09/2023 , work completed 04/09/2023
Excellent job as always
Customer Service
Quality
Value
Our kitchen tap had started leaking and it was getting worse. Since March 2018 we have always turned to Lucas - this must have been at least the 10th job they have done for us, always with excellent results. They replaced the tap within about an hour - a routine job maybe, but reliably completed and at reasonable cost. We recommend them without hesitation.
Customer in Berkshire Posted on 16/08/2023 , work completed 11/08/2023
New Boiler Installation
Customer Service
Quality
Value
Our old boiler broke down and was beyond economic repair so we needed a new one as quickly as possible. Lucas Plumbing came out promptly and provided a quotation which we accepted. The installation date was set for just after our return from holiday. Two excellent engineers turned up and did a first-class and very thorough job paying close attention to all the little details and making sure we were completely satisfied with the work, which we were. The work was done in two days as per schedule and we now have a lovely new boiler and plenty of hot water. The heating also works well, but not needed yet as it's the middle of summer! Thanks to Jake, George, Luke and all the team for another great job.
Customer in Berkshire Posted on 30/07/2023 , work completed 27/07/2023
Good, solid process
Customer Service
Quality
Value
I have been very frustrated with various plumbers over the year. Never call back, don’t answer the phone, don’t come back when they said they would. Lucas were dramatically different, office staff working closely with engineers who turned when they said they would. Issue fixed. I won’t go anywhere else if they keep this up.
Customer in Berkshire Posted on 19/07/2023 , work completed 10/07/2023
Good work
Customer Service
Quality
Value
An overflow pipe was dripping intermittently. I phoned the company (on Friday) and was given an appointment for Tuesday morning. As requested I paid a upfront charge. The engineer came at the appointed time; he quickly diagnosed and rectified the problem. He was polite, efficient and helpful. No additional charge was needed. I shall certainly use this company again.
Customer in Berkshire Posted on 10/07/2023 , work completed 04/07/2023
Domestic Plumbing replacing faulty ensuite toilet flushing mechanism.
Customer Service
Quality
Value
I have had trouble with this toilet several times over 5/6 years. The leaking /dripping is especially irritating in the early hours and prevents my sleep. Lucas answered by online enquiry very promptly after I sent photos and quoted and came the next day. I used the Firm last January for a central heating breakdown. Once again the work was undertaken speedily, professionally and frankly I could not praise the young plumber more highly.The up to the wall toilet was not easy to deal with.I was shown how to deal with the new mechanism and the en suite was left spotless.
Customer in Berkshire Posted on 14/06/2023 , work completed 13/06/2023
Never let me down
Customer Service
Quality
Value
I continue to use Lucas for both my rented properties and my own residence. Their work is of good quality and they give a prompt service. I have never been let down. David
Customer in Berkshire Posted on 26/05/2023 , work completed 25/05/2023
Good work
Customer Service
Quality
Value
I have been using Lucas Plumbing for some years now and all their staff are very good and obliging. Would thoroughly recommend them.
Customer in Berkshire Posted on 23/05/2023 , work completed 17/05/2023
Great Service
Customer Service
Quality
Value
As a business it is hard to find a reliable company to fix ad-hoc plumbing issues, but Lucas Plumbing & Heating have this sorted. They were called to change over 3 TMV valves on the washroom showers which was done in a timely manor. A quotation was sent, which was agreed before the work was completed. Upon attendance, the engineer arrived within the timescales, the work was carried out and completed, left neat and tidy and everything working. An invoice was sent for the works as agreed which was paid promptly. Great communication throughout. A great service and would recommend their services. I will use them again.
Customer in Berkshire Posted on 15/05/2023 , work completed 27/04/2023
Hob installation
Customer Service
Quality
Value
All great, Brian and his apprentice arrived in the allocated slot and installed the new hob neatly and quickly. Friendly and professional, definitely would use again. Thanks!
Customer in Berkshire Posted on 17/03/2023 , work completed 16/03/2023
Efficient and Helpful
Customer Service
Quality
Value
Lucas Plumbing and Heating were very quick to give the initial quote and when I accepted the quote they were quick to respond with a date for the work. They did a power flush of my central heating system. The engineer arrived at the time they had stated; explained what he would be doing and got on with the job in an efficient manner keeping me updated throughout the day. I appreciate how he removed his boots when he came into the house.
Customer in Berkshire Posted on 14/03/2023 , work completed 09/03/2023
Annual boiler service
Customer Service
Quality
Value
Excellent and efficient service from Lucas Plumbing and Heating Ltd as always. The guys always turn up when they say they will, and are very quick, neat and tidy in getting the boiler service done. Even checked the pressures in the radiators this time too. Always gives me re-assurance and piece of mind that properly qualified tradesperson as they are, are giving me positive feedback that the boiler is safe and heating system is working efficiently.
Customer in Berkshire Posted on 20/02/2023 , work completed 10/02/2023
Brackets to strap flue in attic
Customer Service
Quality
Value
2 engineers fitted 3 brackets and batons to support them. They were friendly, polite and cleared up afterwards. British Gas required the flue brackets in line with current regulations, but do not do this work under our maintenance contract. Lucas did, then inspected the gas fire afterwards to certify it meets the standard, so we can use it again.
Customer in Berkshire Posted on 17/02/2023 , work completed 16/02/2023
Appointments cancelled twice with calls cancelling the appointment on the day with same unbelievable reason given
I first contacted the trader on 9th January 2023 to arrange for an engineer to visit and service our boiler. The engineer's visit was arranged for the afternoon of 24th January. I took a day off work and I received a call on the afternoon of the 24th January that the engineer cannot attend (reason given but I am not allowed to mention it here for some strange reason). This call should have come in the morning. We arranged a new date of the morning of the 8th February 2023. I took another day off work and waited for the engineer to appear on the 8th February as expected. I received an email from Lucas plumbing on the 8th February that the engineer cannot attend again for the same reason as the first time. I was offered a date about 4 weeks later in March which takes us into Spring. I turned this date down as it is quite unacceptable and it is three months after the first contact and decided to approach another plumber.
Customer in Berkshire Posted on 08/02/2023 (Reviewer did not use service)
Replacement Radiators & a new thermostat
Customer Service
Quality
Value
6 old radiators were replaced including the removal of a heated towel rail to be replaced with a radiator. Plus a new thermostat. The work was done to the agreed budget, the estimator arrived when he said he would and also returned to check out the late addition of the removal of an existing heated towel rail to be replaced with a regular radiator. The revised quote was given very quickly at a very acceptable price, The estimator also listened to what I wanted. All three engineers, one senior, along with a 4th year day release and 1st year apprentice (who had already done 2 years at college), turned up on time. They worked very efficiently and tidily, cleaning up as they went. Shoes taken off as a matter of course whilst in the house. They were extremely polite but friendly. The senior engineer's attitude towards the newest apprentice was exemplary. Explaining why and how in a calm and professional manner. The system was double checked and the workings of the TRV's explained. Both the younger members of the team commented on how pleased they were to be working at Lucas Plumbing. I would not hesitate to recommend the company and this team. I was very pleased that I used Lucas and will certainly book them in to service my boiler in the summer.
Customer in Berkshire Posted on 01/02/2023 , work completed 26/01/2023
Radiator power flush
Customer Service
Quality
Value
Finn the engineer was absolutely brilliant. Very thorough it what turned out to be a difficult job to conclusion. Radiators hot in the house that were stone cold before. Fantastic attitude and patient and painstakingly attended to the detail. Very happy with the Lucas Plumbing service. A great find and totally recommend this company.
Customer in Berkshire Posted on 19/01/2023 , work completed 19/01/2023
Consistently excellent
Customer Service
Quality
Value
Lucas are consistently excellent, we have used them for years and wouldn't go anywhere else. Always 'on the ball' whether it be routine service (which they remind us about) or for unscheduled/emergency issues to which they react very quickly. The engineers know their stuff or, if in training, can always get hold of the expertise they need. Getting hold of a part that may not be on the van is never a problem. All Lucas staff, engineers and 'back office' staff are always polite and very customer facing. As always Jake and team - thank you
Customer in Posted on 16/01/2023 , work completed 09/01/2023
Great service
Customer Service
Quality
Value
I have used this company many times now for installation and service/repair I can’t fault them the engineers are very competent and really know what they are doing. I’ve used them on my own property and rented property I own For boiler repairs and anything to do with your heating system they are highly recommended
Customer in Hampshire Posted on 16/01/2023 , work completed 10/01/2023
Emergency plumbing work
Customer Service
Quality
Value
Thawed outside pipe burst and the Lucas Plumbing team came at short notice and repaired it within 20 minutes of arriving. Reasonable cost as at such short notice.
Customer in Berkshire Posted on 21/12/2022 , work completed 19/12/2022
Great company to deal with
Customer Service
Quality
Value
Lucas Plumbing fitted a smart thermostat system firstly at my parents and then after we we’re so impressed at our own home. They were a pleasure to deal with.
Customer in Hampshire Posted on 05/12/2022 , work completed 06/10/2022
Professional, supportive and great job
Customer Service
Quality
Value
Lucas plumbing provided a very competitive quote and was well presented. All staff, from the office to the installation team, have been brilliant and thorough. Thanks to Jake and Lucas for a smooth and well-supported installation of our boilers.
Customer in Berkshire Posted on 22/11/2022 , work completed 01/08/2022
Pump replacement
Customer Service
Quality
Value
Finn fitted a new pump. This was done very promptly. He made sure everything was working ok before leaving Thank you
Customer in Berkshire Posted on 18/11/2022 , work completed 17/11/2022
Great work, as always
Customer Service
Quality
Value
Recently completed my annual service. Quick and no issues. The team installed a new heating system 3 years ago and have been brilliant ever since. Quickly returning for any small issues. Highly recommend.
Customer in Oxfordshire Posted on 17/11/2022 , work completed 16/11/2022
Good work
Customer Service
Quality
Value
All their Engineers are very good and polite. We have been using them for a few years and we would thoroughly recommend them.
Customer in Berkshire Posted on 11/11/2022 , work completed 02/11/2022
Shower overflow drain
Customer Service
Quality
Value
Lucas plumbing are excellent. I have had ongoing problems with toilet and shower drainage. Finn came along temporarily sorted it out, a week later returned with the part and it is working well. He also gave advice on what to to next. I always call lucas plumbing. I get good plumbing and quality plumbing. These guys have magic fingers. I trust their expertise
Customer in Berkshire Posted on 03/11/2022 , work completed 01/11/2022
Highly recommended
Customer Service
Quality
Value
Friendly and polite, good communication throughout, arrived on time, did a great job, all reasonably priced.
Customer in Berkshire Posted on 03/10/2022 , work completed 30/09/2022
Underfloor heating drain/refill, boiler service and radiator swap
Customer Service
Quality
Value
After picking up Lucas Plumbing on internet, I appointed them for long pending work I had to do with UFH system. The skill set I felt was hard to find in the market but I was glad to have come across the trader. The job was completed as asked, promptly. UFH now performs better and is more efficient due to the refill, removing air locks from UFH pipework. I would recommend this trader.
Neil in Surrey Posted on 29/09/2022 , work completed 27/06/2022
Reliable & Efficient Service
Customer Service
Quality
Value
I highly recommend Lucas Plumbing & Heating Ltd for their absolutely reliable and efficient service. This year’s annual boiler service was done smoothly and uneventful, however, in the past this company has fixed every heating problem with my previous aging oil heating system and installed new radiators in my previous home. They are loyal and come out the extra mile to support me after my house move. Recently they solved my underfloor heating problem in my new home. They are highly professional, efficient, reliable and friendly.
Customer in Hampshire Posted on 17/09/2022 , work completed 15/09/2022
Exceptional Service
Customer Service
Quality
Value
Called Lucas Plumbing first thing in the morning and they arrived within 2 hours. Once again exceptional service from Brian the technician who diagnosed the issue within a few minutes. The defective part was identified and he sourced it for the following day which he fitted at the end of his work scheduled for the next day. I have now used Lucas Plumbing for the last 5 years and every time they come up trumps with incredible service and expertise.
Customer in Berkshire Posted on 06/09/2022 , work completed 02/08/2022
Minor emergency
Customer Service
Quality
Value
Had a small oil leak. Turned off the supply. They responded and fixed it within a couple of hours. Have used Lucas for a number of years now and highly recommend them. Friendly and experienced engineers.
Customer in Berkshire Posted on 09/08/2022 , work completed 09/08/2022
Replacement ball valve
Customer Service
Quality
Value
Polite , professional, and kept me informed by email . Came on time given , quick turnaround . I have no problem with recommending Lucas Plumbing and hope to use them on larger jobs I will occur .
Customer in Berkshire Posted on 08/08/2022 , work completed 05/08/2022
Gas Boiler - Annual Service
Customer Service
Quality
Value
They installed our boiler last year and we received an email reminder for the annual service. Their email system/office works well - with further reminders about the date of the service and the attending engineer. Arrived on time - job well done - and happy to discuss further work we need doing. Very confident in using them again - and recommending them to others.
Customer in Berkshire Posted on 04/08/2022 , work completed 27/07/2022
Prompt and reliable
Customer Service
Quality
Value
We have used Lucas plumbing for many years and would totally recommend them. They always try to come promptly, are on time, polite and efficient. They are also happy to go that extra mile.
Customer in Berkshire Posted on 01/08/2022 , work completed 21/07/2022
Professional and efficient.
Customer Service
Quality
Value
Lucas Plumbing were fantastic. They arrived the day the application was made, called to ask if it'd be convenient to come around early, and got everything fixed right away. It was an exemplary service.
Customer in Berkshire Posted on 11/07/2022 , work completed 08/07/2022
Very efficient and pleasant service
Customer Service
Quality
Value
We engaged Lucas Plumbing to replace a lavatory. They provided a quote quickly, that we were happy with. Arranging a date about a week later to complete the job. The plumber, who was a very pleasant chap, turned up exactly on time and did a great job. Nothing but good things to say about our experience of using this company.
Customer in Posted on 23/06/2022 , work completed 22/06/2022
Great service
Customer Service
Quality
Value
We had a leak coming through the lounge ceiling from a wash basin above and a previous plumber had cut a hole in the ceiling to prove where the leak was coming from but then did not want to do the work (but charged us for the visit). Other plumbers we talked to did not want the job either so it was a relief to get a company who were happy to help. All three guys who came around (one initially to review the work needed, one to do the work and another to fix a small issue afterwards) were very friendly and polite and explained everything to us. The work was done on the agreed day at the agreed price. My only small complaint would be that the charge for the initial visit, which I did not mind paying, was not explained to me when I organised that initial visit. The guy who did the work cleaned up afterwards and left things tidy. He also managed to remove three tiles without breaking them which was a huge bonus. There was a very small leak after the work had been done but they sent someone around almost straight away and he fixed the problem very fast. I would definitely use this company again.
Jackie in Berkshire Posted on 14/06/2022 , work completed 05/04/2022
Fix leaking outside tap
Customer Service
Quality
Value
Efficient, prompt and polite service as usual. I would recommend Jake and his team to all.
Customer in Berkshire Posted on 11/06/2022 , work completed 31/05/2022
Reliable boiler service company
Customer Service
Quality
Value
Lucas Plumbing and Heating have been servicing our boiler annually for many years - perhaps around ten. Until this year there has been no problem with the boiler. The service took place on 30th May, and a problem was found. With the Platinum Jubilee intervening the repair was scheduled for 7th June. Then the wrong replacement part was delivered! However, the right part was sourced and delivered the next day, and fitted that day, much to our relief. From our experience, we believe Lucas Plumbing are a reliable and trustworthy company.
Customer in Berkshire Posted on 09/06/2022 , work completed 08/06/2022
Gas Safety certificate
Customer Service
Quality
Value
On time, polite and completed the job, papework followed very quickly, would recommend to use again.
Customer in Berkshire Posted on 07/06/2022 , work completed 01/06/2022
Excellent work
Customer Service
Quality
Value
Had new gas boiler, hot water tank and replacement radiators fitted. All the work carried out by George and Luke was done to an excellent standard. Very friendly and hard working team. Pipe work is a work of art. Would highly recommend Lucas Plumbing.
Customer in Berkshire Posted on 30/05/2022 , work completed 27/05/2022
Great work replacing and moving boiler
Customer Service
Quality
Value
George from Lucas plumbing came to replace the old boiler and move it from an airing cupboard to the loft. He was super friendly and always kept me in the loop as to what he was doing. Could not recommend them enough, I will be using them for any gas/plumbing work in the future.
Customer in Berkshire Posted on 19/05/2022 , work completed 09/05/2022
Great work
Customer Service
Quality
Value
I have been using Lucas Plumbing for the last four years and their work has been extremely good I would thoroughly recommend them.
Customer in Berkshire Posted on 05/05/2022 , work completed 29/04/2022
Very efficient. A professional plumber
Customer Service
Quality
Value
To change a hot water tank and add new pipework in a confined space was truly a challenge but the work was carried out in a very professional way. Would highly recommend Lucas Plumbing and heating 5 stars for a job well done.
Customer in Berkshire Posted on 14/04/2022 , work completed 13/04/2022
Thorough job at a good price
Customer Service
Quality
Value
Not an easy job to figure out why the underfloor heating was not working throughout the house but the firm's engineer took great care to follow all the wiring, check thermostats and eventually reconfigure the electrics to get heat where it was needed. I was very impressed by the thoroughness shown to get to the bottom of the issue, as well as by the very competitive price. The visit also took place at the appointed time, with no mess left behind
Customer in Hampshire Posted on 11/04/2022 , work completed 08/04/2022
Always good
Customer Service
Quality
Value
Tricky problem, well thought out and some good cost effective options to resolve the issue. I will use again.
Customer in Oxfordshire Posted on 08/04/2022 , work completed 07/04/2022
New column radiator in kitchen
Customer Service
Quality
Value
I found Lucas Plumbing recommended on a local Facebook group. They were easy to get hold of and quick to book in a viewing to quote for the work and discuss options. They were very professional, understood our needs and provided a timely and fair quote. They were flexible and managed to fit the job in around our timelines. The install went very smoothly, we were consulted at all stages to make informed decisions. They were polite, tidy, highly skilled and the work was completed to an excellent standard. We're very pleased with our new radiator, it looks fantastic!
Customer in Berkshire Posted on 08/04/2022 , work completed 18/03/2022
Reliable and helpful plumbers.
Customer Service
Quality
Value
I’ve used Lucas Plumbing on two recent occasions, after being recommended them by my usual plumbers (who were busy). They have been helpful, reliable and efficient, and also used excellent diagnostic skills to sort out the problems in our (old) property - also leaving our bathrooms clean and tidy which is always a bonus. It was also pleasant to be dealt with just as a person rather than the sometimes patronising attitude given to some older women. Thank you Lucas Plumbing.
Helen in Berkshire Posted on 01/04/2022 , work completed 01/04/2022
Gas Boiler Service
Customer Service
Quality
Value
The engineer arrived on time. The work was carried out in a professional manner. The engineer was very friendly and was happy to discuss the work and potential issues.
Robert in Berkshire Posted on 31/03/2022 , work completed 29/03/2022
Leaking radiator thermostat
Customer Service
Quality
Value
I rang and explained the problem and was prioritised, the plumber turned up on time and fixed the leak, replaced both valves on the radiator and checked the system. The whole procedure was done very quickly with no mess. I would always recommend Lucas Plumbing as they are helpful and efficient.
Customer in Berkshire Posted on 29/03/2022 , work completed 25/03/2022
Shower fix
Customer Service
Quality
Value
Excellent service. Called Lucas after considering many plumbers. Not had good response from plumbers in the past. Refreshing to have Lucas plumbing finally fix my shower. Very very pleased with their service and expertise. They investigate and tell you what is wrong immediately. Very professional in their approach. Very polite as well. I will most certainly use them again in the very near future. Thank you Lucas plumbing.
Customer in Wokingham Posted on 04/03/2022 , work completed 04/03/2022
Very pleased, would recommend.
Customer Service
Quality
Value
Booked Lucas Plumbing & Heating to descale our megaflow tank and to fit an Aquabion (water conditioner). Very pleased already with the Aquabion and can see a difference with less limescale. Have used Lucas before and would use again and happy to recommend their services. Easy to book a job, deal with the office and to make the payments. Thank you.
Customer in West Berkshire Posted on 28/02/2022 , work completed 16/02/2022
Great service once again
Customer Service
Quality
Value
A very efficient and helpful service as usual and the technician was happy to listen and advise on questions related to the system.
Customer in Wokingham Posted on 14/02/2022 , work completed 10/02/2022
Professional, knowledgable & would use again
Customer Service
Quality
Value
The team who attended for our boiler service were punctual, professional & knowledgable. I would recommend to others & happily use this company again.
Holly in Bracknell Forest Posted on 09/02/2022 , work completed 03/02/2022
Exceptional service.
Customer Service
Quality
Value
I’ve used Lucas Plumbing for years and they consistently provide exceptional service. The work is completed to a high standard every time. The engineers are always courteous, neat and tidy with their work. Everything is explained regarding work/service done. They go the extra mile. I’m delighted to highly recommend them.
Customer in Hampshire Posted on 07/02/2022 , work completed 04/02/2022
Efficient and friendly service.
Customer Service
Quality
Value
Booked in for oil boiler work very quickly, good communication from the team. Very friendly staff, arrived within time they predicted, worked efficiently, explained what was done and problem was fixed within thirty minutes. Would definitely recommend and use again.
Customer in Hampshire Posted on 07/02/2022 , work completed 21/01/2022
Great service, knowledgeable team
Customer Service
Quality
Value
This is the 4th time I have used Lucas plumbing, every time they have been able to schedule the work quickly, and when they come, they are professional and do a very good job.
Customer in Wokingham Posted on 04/02/2022 , work completed 03/02/2022
Excellent service
Customer Service
Quality
Value
From initial contact to every other dealing Lucas have been great. Haven’t managed to fix all of my issues (not of their making I hasten to add!!) but James was knowledgeable, neat and tidy and installed my new nest in excellent time. We still can’t work out why my heating won’t do what it’s supposed to but that’s an ongoing issue which I’ve asked them to come back and try to resolve and I have absolutely no doubt James will get to the bottom of it. Rebecca is a pleasure to deal with, quick to respond and polite and friendly. You really feel like they care about their customers, a rare thing these days. Very happy so far and will continue to use them going forwards.
Customer in Wokingham Posted on 27/01/2022 , work completed 18/01/2022
Another Great Job
Customer Service
Quality
Value
Our hot water cylinder started leaking on the Monday and Lucas Plumbing came round the same day to drain the system and stop water leaking everywhere. The cylinder was 30 years old and needed replacing. We received a competitive quote the same day and the work was all done on Friday of the same week. A neat job and plenty of hot water now!
Customer in Wokingham Posted on 25/01/2022 , work completed 21/01/2022
Excellent service from beginning to end
Customer Service
Quality
Value
I have found everyone that I dealt with at Lucas Plumbing to be friendly, professional and efficient from the booking of my annual service to the gas engineer who completed the work. He arrived within the timescales quoted and undertook a full service of the boiler with all the relevant checks and explained what he had done. I am happy to recommend this company and will not hesitate to use them again.
Customer in Wokingham Posted on 19/01/2022 , work completed 18/01/2022
Superb business as usual
Customer Service
Quality
Value
This company fitted a new combination boiler for me and the service was carried out in a professional way, on time and to the quoted budget. I have used them for several years for various plumbing jobs and cannot recommend them highly enough.
Mike in Wokingham Posted on 10/01/2022 , work completed 07/01/2022
Problems with the underfloor heating upstairs
Customer Service
Quality
Value
The engineer arrived within the allocated time slot. They were presentable, knowledgeable and helpful as they took the time to explain what the problem that they were able to fix. We were satisfied with the whole process from the original enquiry and explanation of the services and costs involved to the promptness of the engineer and rectifying the underfloor heating problem. If we have any future underfloor heating problems, we will use them again.
Gary in Surrey Posted on 04/01/2022 , work completed 15/12/2021
Professional high standard of work, excellent service
Customer Service
Quality
Value
Lucas plumbing carried out a large amount of work on our project including gas install, heating, general plumbing and bathroom installations, and smart heating control design and install. The team from Lucas were all extremely knowledgeable and carried out all work to a very high standard. The work was clearly quoted, and we were kept inform and throughout on progress and any issues. The Lucas team did an excellent job and resolved all the issues they encountered. All of the team were very easy to work with and we were confident to trust them to carry out the work to a high standard. Excellent company and would have no hesitation to use them again and recommend to anyone requiring plumbing services
Richard in Wokingham Posted on 04/01/2022 , work completed 21/12/2021
Boiler repair
Customer Service
Quality
Value
Prompt professional service and managed to repair our old boiler before Christmas. Will definitely use again to replace our old boiler for a new one.
Linda in West Berkshire Posted on 03/01/2022 , work completed 20/12/2021
Excellent work as usual
Customer Service
Quality
Value
We have used Lucas plumbing for a number of years. They do an excellent job, are prompt and polite.
Customer in Swallowfield Posted on 03/01/2022 , work completed 22/12/2021
Helped out during Christmas period as had no heating.
Customer Service
Quality
Value
I always use Lucas Plumbing & Heating. They are very reliable and all their Engineers are very polite and good at their job.
Customer in Wokingham Posted on 30/12/2021 , work completed 29/12/2021
Helpful Approach
Customer Service
Quality
Value
My former plumber retired, I contacted Lucas Plumbing having consulted Which Trusted Traders. I had a mixer tap on the kitchen sink which was just over 40 years old and clearly on its last legs. Lucas Plumbing sent a very reliable chap, who assessed the problem and returned a few days later to replace the tap with a new one. Subsequently I managed to block the sink : they appeared, fixed it, and left the sink immaculately clean, far cleaner than I have ever seen it. Apart from their efficient services in practical terms, Lucas Plumbing have another great advantage in that they have an Office Manager who deals with all incoming calls, so that you are not reduced to ringing someone's mobile whilst they are working on other jobs.
Hugh in Reading Posted on 16/12/2021 , work completed 08/12/2021
Geberet toilet cistern repair.
Customer Service
Quality
Value
Did have to wait a while but it was worth it. Job carried out quickly and efficiently. Everything was well explained.
Customer in Wokingham Posted on 06/12/2021 , work completed 25/11/2021
capable engineers
Customer Service
Quality
Value
Very capable engineers who carry out efficient work at a fair price. The quoted price was met. Covid precautions complied with.
Customer in Wokingham Posted on 02/12/2021 , work completed 01/12/2021
Excellent response
Customer Service
Quality
Value
We suffered a leak in a pipe joint on 23 Nov, called Lucas Plumbing and they had someone with us at 8.00am the following morning. The leak was stopped and the pipe repaired very quickly and efficiently. Excellent service.
Customer in Wokingham Posted on 24/11/2021 , work completed 24/11/2021
Annual Boiler Service
Customer Service
Quality
Value
As per usual very good and efficient servicing of the boiler carried out on the day agreed. Boiler was only installed earlier this year by Lucas and service carried out in accordance with warranty/guarantee, nevertheless as usual all round excellent work from installation to service.
Customer in Reading Posted on 22/11/2021 , work completed 18/11/2021
Provided central heating to new build
Customer Service
Quality
Value
Provided central heating to my new build plus kitchen and bathroom plumbing. All done at short notice and complete within 10 days. Very polite guys, very tidy.
Customer in Surrey Posted on 22/11/2021 , work completed 17/11/2021
Excellent Service
Customer Service
Quality
Value
Lucas Plumbing were called out because we had issues with our combi boiler. The Engineer (Brian) arrived at the agreed time, he quickly appreciated the cause of the problem and was able to fix it. Before leaving he gave us a few tips as to how we should use the boiler which was very useful. The call-out cost was reasonable and I have no hesitation in recommending Lucas Plumbing & Heating.
Customer in Bracknell Forest Posted on 20/11/2021 , work completed 18/11/2021
Didn't work out for me.
Customer Service
Quality
Value
We found ourselves without heating or hot water early in April this year. Also discovered the immersion hot water heater had also packed up. Had a promising start with Lucas plumbing with a quick initial response. But after the initial visits to fix the immersion heater, it was a nightmare. All in all, Lucas plumbing replaced the pump assembly, pressure sensor, relief valve assembly, expansion vessel, a full time consuming flush of the whole system and it still didn’t work. Engineers were great but were very poorly supported by the administrators and management. For some reason, the owner wouldn’t talk to me but preferred to relay messages via a poorly trained administrator even when he himself was in the office. They are too keen to say that new boiler is the solution and also promoting ATAG boilers that no one else has heard of or support. Eventually, I got ideal boilers out who identified the problem as a new heat exchanger and since then the boilers worked. I still had to chase Lucas plumbing to finish balancing the radiators and eventually an engineer turned up in July but never properly completed that element either. I gave up by then and I got another company to balance the system when the boiler was serviced by them last month.
Ketan in Hampshire Posted on 10/11/2021 , work completed 15/07/2021
Fast, efficient, friendly
Customer Service
Quality
Value
Booked for a boiler service. Service was friendly, and efficient. No issues whatsoever, and I’ll be using this company again in the future.
Customer in Bracknell Forest Posted on 09/11/2021 , work completed 02/11/2021
Excellent service
Customer Service
Quality
Value
This company has been providing me with boiler services as well as a replacement boiler and hot water tank. The service is thorough and the work has always been carried out on time and to the price quoted. I can only rate them as excellent.
Customer in Wokingham Posted on 01/11/2021 , work completed 01/11/2021
professional service
Customer Service
Quality
Value
After looking at the Which? Trusted Trader reviews of local installers I requested a quote from Lucas for a replacement for a working but 26-year-old boiler. The first visit by engineer for estimate was on agreed time and date. I had some predetermined ideas but the engineer was professional and competent and took me through some options to make a decision on. The quote was comprehensive and accurately reflected what we discussed. The work took 2 full days including a few items I asked them to do. We were left with a tidy site and hot water via the Immersion heater for one night the first day and the system fully installed by the end of the second. All in all, I can't fault the Company or service and a pleasure to deal with a local company who take pride in their work and customer service. Would highly recommend.
Richard in Wokingham Posted on 24/10/2021 , work completed 20/10/2021
Boiler Service
Customer Service
Quality
Value
A friendly and knowledgeable company. A totally professional experience from the time you make the appointment to when the engineer leaves. Have no concerns in recommending the company and have, to family and friends.
Customer in Wokingham Posted on 15/10/2021 , work completed 14/10/2021
Annual Boiler Service
Customer Service
Quality
Value
We had our annual boiler service carried out this week and the engineer arrived on time and carried out the service in a clean and efficient manner. He serviced the boiler last year too and in the interim the boiler worked without any issues occuring.
Stephen in Wokingham Posted on 30/09/2021 , work completed 27/09/2021
Boiler Service
Customer Service
Quality
Value
Easy to book online. Arrived when expected, courteous and considerate. Did a very good job, efficient and tidy. Will definitely use again.
Customer in Reading Posted on 24/09/2021 , work completed 22/09/2021
Friendly professional service
Customer Service
Quality
Value
I had an outside tap fitted in my back garden to avoid carrying watering cans through the house. Also installed a new kitchen tap. George and Kya were sensitive to my lack of mobility and insisted on helping move anything necessary. The special service aspects which stood out included the fitting of new valves under the kitchen sink when a leak was detected - at no extra cost - and the repositioning of an outdoor thermometer which was in the way of new piping. The overall job took four and a half hours and their cheerful and professional approach ensured a stress-free experience.
Jackie in Hampshire Posted on 24/09/2021 , work completed 23/09/2021
Oil boiler service
Customer Service
Quality
Value
Lucas plumbing and heating are very efficient. They always turn up on time. Friendly staff and good srevice
Valerie in Hampshire Posted on 10/09/2021 , work completed 06/09/2021
Installing washing machine and dishwasher.
Customer Service
Quality
Value
The team overcame a challenging installation (second floor) up two flights of stairs. They were friendly and efficient. The price was fair given the work done and the effort of moving the items from the garage to the second floor.
Gordon in West Berkshire Posted on 04/09/2021 , work completed 12/08/2021
Excellent workmanship at a good price
Customer Service
Quality
Value
The work was for two elements of plumbing repairs and one was carried out on the first visit and the second, which was found to require an external repair from the water board, couldn't be carried out until approx. 3 weeks later. Both elements of work were carried out in a thoughtful, caring and professional manner and I am very happy with what was installed and carried out. Despite the need for an additional callout, Lucas Plumbing & Heating stuck to the original quotation price, which I thought was both fair and reasonable and I will readily use this company again and would strongly recommend them to anyone. In my view, they merit and deserve top marks!
Peter in Bracknell Forest Posted on 23/08/2021 , work completed 30/07/2021
Friendly and efficient service
Customer Service
Quality
Value
Great service thanks. Proactively came out earlier than promised as we had a leak and gave good advice and sorted the issue. Thanks very much!
Customer in Surrey Posted on 16/08/2021 , work completed 03/08/2021
Very Professional
Customer Service
Quality
Value
Had 3 visits - problem identified, quoted, then new boiler installed. All staff arrived on time and were very courteous - answering all my silly questions! Boiler installed neatly and new controls explained well. Would highly recommend. Thanks chaps.
Customer in Bracknell Forest Posted on 10/08/2021 , work completed 29/07/2021
Best plumber ever!
Customer Service
Quality
Value
I have been using Lucas Plumbing for over 10 years. Jake who is the owner has helped me several times when I have had water leaking out of ceilings, toilets and radiators! Sometimes at just a few minutes' notice. I can't recommend him and his team enough - they are polite, work hard, clean up afterwards and do not rip you off!
Customer in Wokingham Posted on 28/07/2021 , work completed 21/07/2021
Good job well done
Customer Service
Quality
Value
Brian Hale and his apprentice from Lucas P & H replaced my boiler expansion vessel. They arrived within the timeframe advised. Brian took the time to explain the process and answer my questions. I contacted Lucas P & H originally because they are a local form, who did a great job for one of my neighbours a few months ago. I would have no hesitation in using them again.
Graham in Wokingham Posted on 22/07/2021 , work completed 20/07/2021
Boiler Service
Customer Service
Quality
Value
I've used this company before a few times for other things (e.g. relocating a washing machine into the garage and plumbing it in). This was just a boiler service and a list of other niggles/worries. The engineer was polite, friendly and not fazed by my list of requests. He explained what might need further work and gave options on next steps. I'll be getting them back soon to do a few suggested improvements and have no hesitation in using this company in the future.
Customer in Wokingham Posted on 20/07/2021 , work completed 13/07/2021
Good plumber, fast response
Customer Service
Quality
Value
This is now the 3rd time I've used Lucas Pumbing, and been happy every time. While not the cheapest rates around, they are reasonable, but most importantly they provide a good service quickly. The plumbers explain everything well and get the job done.
Niall in Wokingham Posted on 20/07/2021 , work completed 13/07/2021
Reliably good work
Customer Service
Quality
Value
Always arrive in scheduled time slot. Courteous and efficient. Will listen to ''add ons'' when present and discuss validity / implications.
Customer in Oxfordshire Posted on 19/07/2021 , work completed 13/07/2021
Great job done with consideration, politeness and professionally
Customer Service
Quality
Value
Great job done on my boiler annual service team here polite, considerate of space etc and got in with the job Very pleased with the service, feedback provided and professional manner in which they completed the work
Terry in Wokingham Posted on 06/07/2021 , work completed 05/07/2021
Annual boiler service
Customer Service
Quality
Value
I was recommended to Lucas Plumbing &Heating and was not disappointed. I was the last job of a busy day but the Engineer George Blake was friendly, helpful and professional, happy to answer my questions and give advice. He obviously takes pride in and enjoys his job. He is a real credit to Lucas and I would be happy to recommend this company based on personal experience.
Customer in Bracknell Forest Posted on 06/07/2021 , work completed 30/03/2021
Repair water heater
Customer Service
Quality
Value
Lucas came out promptly to diagnose our water heater problem on Tuesday June 9 and then came back two days later to fix it. A very fast efficient service.
Customer in Bracknell Forest Posted on 20/06/2021 , work completed 11/06/2021
Emergency Bathroom Work
Customer Service
Quality
Value
Excellent customer service from Jake in the office through to his colleague who attended and did what 2 other plumbers had failed to achieve without having to remove so much as a tile from my concealed cistern. Thoroughly recommend, great communication skills to excellent, prompt attendance and plumbing skills.
Customer in Reading Posted on 18/06/2021 , work completed 10/06/2021
Review
Customer Service
Quality
Value
A professional company we have used for many years on several properties and I am happy to recommend them for maintenance and build works.
Michael in Hampshire Posted on 07/06/2021 , work completed 15/04/2021
Excellent Plumber, highly recommend
Customer Service
Quality
Value
I have been using Lucas plumbing for a number of years now and highly recommend. They recently replaced a tap cartridge and as always - came on time, did a professional job, were very pleasant to deal with and reasonable price. I referred them to a few friends of mine and all were happy too. I would definitely recommend on them
Uri in Wokingham Posted on 01/06/2021 , work completed 12/05/2021
Friendly and great communication
Customer Service
Quality
Value
Easy to use booking website. Plumber arrived within the allotted time and was very friendly and knowledgeable. Our radiators were constantly heating up despite the thermostat being turned off. He identified that replacement valves were required and came back a few days later to undertake the work. Communication through email confirming the appointment and also sending invoices was very efficient and easy to use. I have recommended them to my parents who love locally and would you’re them again if any other issues should arise.
Sinead in Wokingham Posted on 01/06/2021 , work completed 27/05/2021
Professional and genuine plumbing engineers.
Customer Service
Quality
Value
I have used them for a few years now - A reliable company, they have a good working knowledge, and their charges are reasonable. Always prompt and courteous.
Customer in Reading Posted on 27/05/2021 , work completed 24/05/2021
Reliably good work
Customer Service
Quality
Value
Turned up within appointed period. Very friendly. Drained heating system (boiler, hot water storage, radiators, under floor system) and refilled with fresh incoming water replacing softened water fill. Added inhibitors and vented all radiators. Very methodical and efficient. Removed outdoor shoes every time on house entry. All work completed satisfactorily and on budget.
Jim in Oxfordshire Posted on 24/05/2021 , work completed 24/05/2021
A good job done efficiently and quickly
Customer Service
Quality
Value
Had an unexpected oil leak after hours - left a message stating problem. Had a call back at 8 10the following morning and told an engineer would be out to me between 12and4. Visited by Luke who did a temporary repair very efficiently and said he would order a new part.. Received an email stating that the work would be completed on the 17th May- it was again in the time frame stated.
Jennifer in Wokingham Posted on 21/05/2021 , work completed 21/05/2017
Request for service of hot air heating and review of existing plumbing
Customer Service
Quality
Value
Throughout the visit the engineer and his assistant (apprentice?) were polite, helpful and professional. When issues were found with an easy fix there was no attempt to get unnecessary work completed and constructive advice was given. It was found that heating system flue was in a dangerous condition and remedial work would have to be done. Engineer offered to take further advice on our options and get back to us. Very impressed overall.
Craig in Wokingham Posted on 17/05/2021 , work completed 17/05/2021
Reliable boiler service company
Customer Service
Quality
Value
After our boiler was installed in 2007 the installer carried out the first annual service. After that the company was no longer interested in providing the annual boiler service. We struggled to find companies who were qualified and willing to do this work. After using one or two companies we found Lucas Plumbing and Heating who have been servicing the boiler now for the last 7 to 10 years. Lucas are easy to contact and to arrange a date for the service, and reliable in turning up to carry it out. After service a report is issued on the work carried out and the results of tests and investigation.
Customer in Wokingham Posted on 13/05/2021 , work completed 11/05/2021
Boiler service and change of filter for hot water tap.
Customer Service
Quality
Value
I first found Lucas Plumbing when I was researching a recommended repairer for our Vaillant boiler. They have always been reliable and done a really good job. I recommended them to my daughter who also thought they were extremely good. I have also noticed that since I started using them a couple of my neighbours are now also using them.
Customer in Wokingham Posted on 04/05/2021 , work completed 30/04/2021
As professional as ever.
Customer Service
Quality
Value
This company are in my experience professional and tidy in their work. If you have a problem they never fail to sort it out. I have used them for boiler installation and also for replacement of a hot water cylinder, general plumbing work and annual services. They have never failed to complete the work to a high standard.
Mike in Wokingham Posted on 26/04/2021 , work completed 23/04/2021
Wonderful Service
Customer Service
Quality
Value
I contacted Lucas plumbing after two other plumbers had given up on finding my leak. Luke was on time and very presentable, he was diligent in his working coming to the conclusion my problem was under the kitchen concrete floor, which a detection company will find. Before Luke left he made sure I had the central heating running, which the other plumbers had left me without. I would certainly have them again.
Customer in Posted on 25/04/2021 , work completed 14/04/2021
New boiler - excellent job!
Customer Service
Quality
Value
We selected Lucas Plumbing after a recommendation from a neighbour. They first of all were happy to fit a replacement boiler into an existing cupboard (British Gas were not) and the price was almost 2/3 off the competitive price. They arrived on time on the date agreed. George and Kai did an excellent job; no mess and were very friendly and helpful. We would definitely recommend Lucas Plumbing. This is the second job they have done for us and we are very pleased.
Martin in Wokingham Posted on 24/04/2021 , work completed 13/04/2021
Usual excellent service from a company we have used many times
Customer Service
Quality
Value
If only all companies operated in the same way as Lucas Plumbing. All the engineers are polite and well turned out, and clearly know exactly what they are doing. Emily at the office is great too! Jake the proprietor always comes out to give a quote. An e-mail is sent out a couple of days prior to your appointment, just as a reminder. We've recently had a new boiler fitted by Lucas Plumbing, so superior to our old boiler. Plus they have LPG qualifications, which meant we could have our gas bottles moved to a more convenient location. Wouldn't hesitate to recommend them.
Linda in Wokingham Posted on 20/04/2021 , work completed 13/04/2021
Replacement of inline valve on boxed in toilet cistern.
Customer Service
Quality
Value
Professional, efficient and friendly service. The engineer arrived on schedule and expedited the work to my total satisfaction and at the price, I budgeted for. I have no hesitation in recommending this company.
Customer in West Berkshire Posted on 20/04/2021 , work completed 14/04/2021
Fast, trustworthy and professional
Customer Service
Quality
Value
My husband and I have always used Lucas Plumbing since becoming home owners. Lots of our friends have used them following our recommendation. My parents are very vulnerable and I contacted Lucas to complete some work at their address on my behalf. As always regardless if the job is big or small they were awesome, professional and trustworthy. Best company we have used.
Sarah in West Berkshire Posted on 11/04/2021 , work completed 23/03/2021
Boiler and gas fire annual service
Customer Service
Quality
Value
The service time and date was confirmed and kept to. The engineer was quick, efficient and took time to explain what he had done. He left everywhere clean and tidy. I was very pleased with the service.
Sandie in Wokingham Posted on 09/04/2021 , work completed 08/04/2021
Single Women with leaking ceiling!
Customer Service
Quality
Value
Had hot water pouring out of overflow and through the ceiling in two rooms from the loft. Panic! Lucas Plumbing explained the problem in detail so I could understand it and carried out the work quickly and efficiently whilst totally keeping to Covid guidelines. Felt totally comfortable I was given a good price and Daniela in the office provided timely call back, quotes and follow up. Very happy with whole service and would highly recommend.
Cath in Windsor and Maidenhead Posted on 06/04/2021 , work completed 31/03/2021
Quality work and excellent people
Customer Service
Quality
Value
We have used Lucas Plumbing for our boiler servicing on a couple of occasions in the past and they did a very good job. They also installed replacement oil tanks for us in an efficient job, and all went very smoothly, even the transfer of the oil. Yesterday we had a need to flush through our central heating radiators and the two engineers who came were really excellent. They worked hard all day, flushed all of our radiators without any real inconvenience to ourselves, and now the heating system is working smoothly and is well-balanced. It seems that Lucas Plumbing is a small and professionally run business, with experienced staff and a desire to complete quality work in a friendly and efficient manner. We will continue to use them for all our plumbing and boiler needs.
Jeff in West Berkshire Posted on 01/04/2021 , work completed 31/03/2021
First Class!
Customer Service
Quality
Value
I cannot fault Lucas Plumbing & Heating Ltd and would highly recommend them. The professionalism, customer service, work carried out has been first class. The ladies I dealt with on the phone were polite and helpful - nothing was to much trouble. Jake who came to do the quote was pleasant and extremely informative and turned up on time. Peter who was here for three days and Fin for two were outstanding - they were polite with great work ethics and extremely tidy at the end of each day - my house was cleaner when they left than when they came - apart from the obvious work that was carried out, you wouldn't have known that i'd any work carried out. They were so good that I've asked them to quote on some other work - I will be using them for all of my plumbing and heating work and will be recommending them to anyone who asks.
Customer in Wokingham Posted on 01/04/2021 , work completed 31/03/2021
Happy customer
Customer Service
Quality
Value
We always use Lucas Plumbing as they do an excellent job for a reasonable price. This time it was a quick and simple task to fix a radiator leak. Job done no more leaks!
Steve in Swallowfield Posted on 25/03/2021 , work completed 22/03/2021
Very quick and efficient repair to my heating system
Customer Service
Quality
Value
Lucas Plumbing was recommended by a neighbour and when our central heating system failed, I originally called British Gas with whom we have a contract. They were unable to attend the repair for over ONE MONTH! I turned to Lucas Plumbing who sent their engineer round in a couple of hours; diagnosed the problem, got the system working and the next day, returned to fit a new valve. We have now placed an order with Lucas to supply a new boiler and do some other radiator work. We will not be continuing to use our previous supplier of home care services.
Customer in Wokingham Posted on 23/03/2021 , work completed 23/03/2021
Great service, as usual
Customer Service
Quality
Value
Had our annual boiler service again and as usual, the technician was on-time, pleasant and cleaned-up after the job. Can't fault these guys
Ian Posted on 23/03/2021 , work completed 22/03/2021
Installation of new boiler
Customer Service
Quality
Value
We needed a replacement boiler as it was getting passed its 'sell by' date and requiring frequent attention. Four quotations were obtained, including one from Lucas Plumbing as they are on Which Trusted Traders. The visit to assess our need for a new boiler was very professional, fitting advice we had already been made aware of. The swiftly supplied quotation was comprehensive and very competitive. On acceptance of the quotation, an installation date was booked. The two installers arrived at the anticipated time on the day. Throughout the day they carefully ensured that social distancing was maintained. As expected, the boiler installation was completed by the end of the day. All areas were left very clean, and all waste including the old boiler was removed from site. The system had been power cleaned as a matter of course, and all radiators were checked for correct working. Overall we found Lucas Plumbing to be very approachable, reasonably priced and very professional. We have no hesitation in recommending their services.
Philip in West Berkshire Posted on 20/03/2021 , work completed 05/03/2021
Prompt and excellent job
Customer Service
Quality
Value
Fast response to my call out and work completed proficiently and to an acceptable price. We will always use as a preferred Plumber & Gas Fitter.
Jim in Wokingham Posted on 15/03/2021 , work completed 04/03/2021
Recommended for boiler service
Customer Service
Quality
Value
I had my boiler serviced by Lucas plumbing and heating and can recommend them. Booking was straightforward, they were available within a week and the price is competitive. On the day their engineer took thorough Covid-19 precautions and carried out necessary checks and cleaning quickly, taking time to answer my questions. I also asked for quotes for plumbing work and was impressed by engagement from the customer services team afterwards.
Customer in Wokingham Posted on 14/03/2021 , work completed 25/02/2021
Boiler Service
Customer Service
Quality
Value
Very pleased with the boiler service. The engineer was polite and courteous and very professional. He took all the Covid safety measures during his work. They always come as per the scheduled time and gave us feedback at the end. The new boiler was fitted and some alterations done last year by the same company’s skilled engineers. The work was excellent and I cannot recommend them highly enough for the the very professional way they approach their work. They take a pride in their work and great care to make sure that everything is done to high standards and also neatly. Very quick to follow up and issues. Everything was priced before hand and they kept to that. Their price was very competitive.
Leslie in Wokingham Posted on 12/03/2021 , work completed 12/03/2021
Excellent service from Lucas Plumbing and Heating as usual
Customer Service
Quality
Value
We have found Lucas Plumbing to be a quality, well organised plumbing firm, who deal with all of our household plumbing needs efficiently. Thank you for giving us this peace of mind when we have problems!
Customer in Wokingham Posted on 11/03/2021 , work completed 10/03/2021
Fast, efficient and friendly
Customer Service
Quality
Value
I called Lucas Plumbing on a Tuesday to get a mains stopcock replaced. I spoke to Emily. Friendly and polite, she told me how much it would cost and booked a slot for the Friday. I received an email confirmation right afterwards and a reminder the day before. The engineer, Luke, arrived on time and fixed the problem. He showed me what he'd done, and was - again - friendly, polite, and efficient. What can I say? Spot on. I'll definitely be calling them again.
Customer in Wokingham Posted on 10/03/2021 , work completed 05/03/2021
Boiler service
Customer Service
Quality
Value
Annual boiler service. Good information beforehand re Covid precautions. Time window and date agreed in advance and adhered to. Engineer was pleasant , masked, happy to fit in with us. Lucas plumbing always service boiler and we have no problems. Reliable and easy to deal with.
Customer in Wokingham Posted on 07/03/2021 , work completed 01/03/2021
A great discovery
Customer Service
Quality
Value
Another company let us down badly. Lucas were the nearest Which Trusted Trader. Called on Wednesday pm. George came at 8 am Thursday, fixed the central heating breakdown, cleaned up the condensate overflow, and carefully explained everything he was doing. He also gave good advice on less urgent gas-related issues. Much improved our understanding and left us happier, warmer and delighted with the Lucas service.
Customer in Wokingham Posted on 05/03/2021 , work completed 04/03/2021
Underfloor heating problem
Customer Service
Quality
Value
My appointment was made within a day. Well mannered courteous engineer. Quickly and efficiently worked out the problem and did what he could until the parts needed arrive. Will definitely use Lucas again and recommend them.
Customer Posted on 26/02/2021 , work completed 24/02/2021
Definitely recommended
Customer Service
Quality
Value
Really happy with the repair work undertaken on my oil boiler. Lucas Plumbing & Heating were able to attend quickly, undertook diagnostic and follow up work quickly and efficiently and all at a fair price. Really happy and would definitely recommend.
Customer in West Berkshire Posted on 24/02/2021 , work completed 19/02/2021
Same day and friendly service
Customer Service
Quality
Value
Boiler failed. Phoned just after 9AM. engineer was here within 2 hours. Fault identified and engineer returned the same afternoon and repaired. Very efficient and friendly service.
Customer in Wokingham Posted on 19/02/2021 , work completed 15/02/2021
Five Stars - Thank you! Megaflo Hot Water Cylinder Installation
Customer Service
Quality
Value
I would definitely recommend Lucas Plumbing & Heating. We had a leaky hot water cylinder that we decided to replace. Lucas Plumbing & Heating were quick to respond to my enquiry, attend the property, provide and amend quotes for work/products required, and contact me to arrange a date for work to be undertaken. The installation engineer was on time, courteous, professional, tidy, completed the work to a very high standard, removed the old cylinder and all other mess, tested the heating and hot water system thoroughly, and answered all my questions. We can’t believe how neat and tidy the new cylinder and associated pipework looks in comparison with the old system. The engineer did an excellent job, we are very grateful and will certainly be contacting Lucas Plumbing & Heating for annual servicing and to request that they undertake any additional plumbing jobs in future.
Customer in Wokingham Posted on 18/02/2021 , work completed 16/02/2021
Repair central heating boiler
Customer Service
Quality
Value
Our boiler stopped working on Sunday evening and by Monday morning we had arranged for someone to come out on Tuesday morning to assess what was wrong. They arrived on time and carried out the assessment which was to replace the gas valve. The office quoted for that and by the following day (Wednesday) the work was done and central heating restored. Good and speedy service both from the person doing the work and the office support personnel.
Customer in Bracknell Forest Posted on 18/02/2021 , work completed 17/02/2021
Heating system upgraded to fully-pumped and new hot water tank
Customer Service
Quality
Value
Very pleased to have found this trader. They were prompt, courteous, communicative, and most importantly did the work I needed and fixed the problem I had. I have previously had one or two other plumbers out to look at the issue with my heating system - who carried out different fixes that didn't resolve the problem. In this case, the experience shone through; they knew exactly what needed to be done, and my system has been converted to fully pumped, removing the problems I had with gravity hot water not working well. I'm glad I looked at TrustedTrader and went, this time, with a trader with great past reviews. Importantly, also, they added a small piece of pipework configuration for the future; should my boiler need to be changed in future. This wasn't necessary now but gives an example of how they delivered a quality service.
Customer in Wokingham Posted on 17/02/2021 , work completed 15/02/2021
Patient & conscientious
Customer Service
Quality
Value
The problem: faulty flush valve in upstairs toilet was forcing water thro external soil pipe which over time began to leak onto garage flat roof. The sequence: initial enquiry 26 Jan followed by site survey 2 Feb and quote 4 Feb. Quote was competitive with others & accepted. I was slightly concerned that the survey & actual work were to be done by 2 different people, but was assured the quote was accurate & firm. Engineer (Luke) arrived early 9 Feb. checked the job, went & got the bits he needed and completed phase one, returning 2 days later to complete & make good. Invoice arrived the following day - for exactly the amount quoted - and was paid 2 days later. The conclusion: What I liked was the clarity & efficiency of dealing with them; the engineer's patient & conscientious approach to his work; his pleasant & amenable manner. Be aware that Lucas charge VAT: I got the impression they are quite a sizeable business, but are pleasant, efficient and get the job done in reasonable time for a reasonable price.
Customer in Wokingham Posted on 15/02/2021 , work completed 12/02/2021
Annual boiler check
Customer Service
Quality
Value
First class job, engineer arrived on time, wearing COVID mask, Did the job as agreed, plus sorted out a leek under the kitchen sink, couldn’t have been more helpful.
Sue P in Wokingham Posted on 05/02/2021 , work completed 02/02/2021
Great work
Customer Service
Quality
Value
Yet again Lucas Plumbing has provided an excellent service to fix a noisy shower. Punctual, courteous, tidy, efficient - thoroughly recommend.
Customer in Wokingham Posted on 04/02/2021 , work completed 04/02/2021
Great work ,efficient, professional
Customer Service
Quality
Value
Have had underfloor heating which has never worked efficiently since installation and recently not at all. George from Lucas plumbing made a comprehensive assessment of the problems and immediately gave me confidence that he could fix the problem. He was here for a complete day and despite some challenges fitted new pipework, valves and flushed out the system. A new pump was required and the system has been fantastic since and it has never worked as well. George and Phin were efficient and professional. They kept me in touch with the work through the day so I could see what they were doing. I couldn't recommend this company more highly. The telephone service was polite, clear and efficient and the cost of the work was very reasonable
Customer in Wokingham Posted on 03/02/2021 , work completed 20/01/2021
Professional, friendly and knowledgeable
Customer Service
Quality
Value
We used Lucas Plumbing and Heating to fix some problems we were having with the underfloor heating and hot water in our new-build house with a smart heating system. From the initial phone call, through to the quotation visit and the work itself, everyone we dealt with was punctual, professional, and highly knowledgeable. The work was completed to a high quality and we were given good instructions on how to use the new equipment they installed. They also stricly followed Covid safety guidelines when working in our house, with masks at all times, ventilation, and social distancing observed, which was much appreciated. It was a pleasure doing business with Jake and his team - almost as much as having our heating working again!
Customer in Reading Posted on 31/01/2021 , work completed 22/01/2021
Water escape
Customer Service
Quality
Value
Guys were swift in their work as ever. Explained everything before it was done and fixed a few smaller jobs while they were here. First class service, wouldn't hesitate to recommend.
Customer in Wokingham Posted on 22/01/2021 , work completed 13/01/2021
However complicated the job gets done
Customer Service
Quality
Value
However complicated is the breakdown the fault-finding is efficient and the issue remedied with a minimum of fuss.
Customer in Wokingham Posted on 21/01/2021 , work completed 15/01/2021
Excellent work
Customer Service
Quality
Value
I always use Lucas Plumbing and Heating - at work and now at my home. Professional, efficient and very competitive pricing. I would highly recommend Lucas Plumbing and Heating and only ever heard positive feedback from the residents on the residential estate where I work and they did a brilliant job with my toilet at home.
Customer in West Berkshire Posted on 19/01/2021 , work completed 11/01/2021
Excellent service
Customer Service
Quality
Value
Called on a Monday and work carried out on Wednesday. Arrived well within time period. Friendly and efficient. Mask worn and I felt perfectly safe. Good value and a lot cheaper than plumbers we have used in the past. Recommended.
Customer in West Berkshire Posted on 11/01/2021 , work completed 06/01/2021
Thank you Lucas Plumbing and Heating
Customer Service
Quality
Value
Very swift response to our early morning telephone call. We had no heating or hot water. Within no time the Lucas van arrived with an engineer, who quickly found the problem. Unfortunately a part was needed, and this was duly ordered. However should the part not arrive in time it was arranged that heaters would be supplied for our use whilst we awaited the arrival of the part. During the afternoon, just before four pm, we were telephoned and told the part had arrived and the engineer would be making his way to us to fit it. This was not a straightforward job, but the engineer Jake was calmly efficient and determined to get us heating and hot water. He achieved this. Our boiler is external, the evening was cold and dark. The next day, Saturday, Jake telephoned to make sure all was well and we were ok. This service was exceptional.
Customer in Wokingham Posted on 11/01/2021 , work completed 08/01/2021
Very satisfied
Customer Service
Quality
Value
Having used Lucas Plumbing previously I find they provide their services professionally, effectively and agreed on schedule. Very good and fast at responding to subsequent queries and rectifying the small problem.
Customer in Wokingham Posted on 11/01/2021 , work completed 07/01/2021
Annual service
Customer Service
Quality
Value
The work was completed on time and in an efficient and courteous manner. Lucas Plumbing and Heating are proactive, reminding me when a service is due, which is very helpful.
Customer in Oxfordshire Posted on 11/01/2021 , work completed 07/01/2021
Boiler repair
Customer Service
Quality
Value
Very efficient company came out and assessed and identified my boiler problem after contacting them in the morning. By he afternoon the same day the boiler was repaired and working again many thanks to Brian for his professional and courteous manner.
Customer in Wokingham Posted on 09/01/2021 , work completed 08/01/2021
Excellent service
Customer Service
Quality
Value
This is my second time I contract Lucas Plumbing, the service, quality and customer service were excellent (as normal)
Customer in Wokingham Posted on 05/01/2021 , work completed 23/12/2020
Heating system problem
Customer Service
Quality
Value
Efficient handling of request for the site visit. Prompt attendance with polite and thourough trouble shooting and service.
Customer in Wokingham Posted on 26/12/2020 , work completed 07/12/2020
Good work pleasant professional service manner
Customer Service
Quality
Value
This company is helpful friendly, thorough and professional. My shower went wrong before coming out they investigated possible causes and advised us what to do, they then called the manufacturer, called me back with advice, I then purchased the required part which they fitted within days. I trust this company completely, they could have ripped me off, instead they advised me how to save money and then fitted the part and made sure that everything worked properly quickly and efficiently . I would recommend this company for their honesty and expertise.
Customer in Wokingham Posted on 24/12/2020 , work completed 23/12/2020
Always good work
Customer Service
Quality
Value
Luke's team always good even when things go wrong. They stay and fix it, are polite, knowledgeable and don't try and sell your stuff you don't need. My go to plumbing and heating specialists.
Customer in Oxfordshire Posted on 23/12/2020 , work completed 16/11/2020
Great work and fast
Customer Service
Quality
Value
I was impressed by the knowledge and proficiency of the engineer. He completed the work in good time and was respected Covid guidelines throughout the visit.
Customer in Wokingham Posted on 11/12/2020 , work completed 11/12/2020
Central Heating Work
Customer Service
Quality
Value
Included gas boiler service and unvented cylinder annual check. Replacement part installed on the second visit. Carried out at times agreed and with all area left clean. Plumber very respectful and wore a mask at all times. The used firm previously and would again.
Customer in Reading Posted on 07/12/2020 , work completed 02/12/2020
Relocating new boiler from cupboard to loft.
Customer Service
Quality
Value
Our 23 year old boiler finally died on us and so we needed to go boiler hunting, after getting numerous boiler from the ridiculous £5800 from British Gas to the ultra cheap, we called Lucas Plumbing after being recommend to us, and boy weren't we glad we did. A very through quote with numerous options which included moving the boiler from our airing cupboard to the loft, which gave us more room in the house. We decided to use Lucas Plumbing to install our boiler, we were recommended the ATAG which came with a 14 year warranty. The work was carried out in the three days we were quoted and from start to finish they were great, they kept us updated on the work that was being done and after everyday the areas they used were left clean and tidy, on the final day we were given a thorough run through of how the boiler worked as well as the new thermostat ( which can be controlled by an app). The boiler is just as good as we were told and our house is warm and toasty when we need it to be, as well as being cheaper for us to run. I cannot recommend the company enough and if you are still looking get them to give you a quote, they are not the cheapest nor the most expensive but they are the most professional.
Customer in Reading Posted on 05/12/2020 , work completed 23/10/2020
Boiler service
Customer Service
Quality
Value
Booking on the phone was easy and friendly. Arrived on time, did the job with no problems, and answered several questions I was concerned about, not in relation to the job in hand.
Customer in Wokingham Posted on 30/11/2020 , work completed 24/11/2020
Boiler service
Customer Service
Quality
Value
All work completed satisfactorily and information given on how to keep boiler at correct temperature even when house is empty
Customer in Wokingham Posted on 24/11/2020 , work completed 24/11/2020
reliable trader
Customer Service
Quality
Value
I have used this trader many times over the years and it is always a quick response and a friendly very competent job. The big jobs I have used them for are: I have had my oil tank replaced, my oil boiler replaced, a water leak repaired. And smaller plumbing repairs that now I am on my own are beyond my ability, Cost is reasonable and I am always happy to recommend.
Customer in Wokingham Posted on 21/11/2020 , work completed 18/11/2020
Boiler Repair - Easy, No Fuss, Good Value
Customer Service
Quality
Value
After some bad experiences with another gas engineer, I found Lucas Plumbing & Heating and found them to be easy to deal with, professional and good value - which is really refreshing compared with the other company I was dealing with. There was someone to answer my phone call (better than letting it go to voicemail and never calling back), turned up when they said they would and then sent me a very fair bill. All good!
Customer in Wokingham Posted on 19/11/2020 , work completed 17/11/2020
Great service!
Customer Service
Quality
Value
I manage a private residential estate. We have used Lucas Plumbing & Heating Ltd on a few occasions here on the estate and all feedback has been very positive. Great communication, and good at what they do. I would recommend Lucas Plumbing & Heating.
Customer in West Berkshire Posted on 19/11/2020 , work completed 18/11/2020
Fast and Reliable
Customer Service
Quality
Value
Our new boiler replacement went very smoothly. They managed to find an urgent slot for us, turned up promptly and completed the work very efficiently. The guys were very friendly and were careful to observe all Covid precautions. We have used the company before and will do again. Totally recommend.
Customer in Wokingham Posted on 17/11/2020 , work completed 11/11/2020
Great Service. Exceptional staff
Customer Service
Quality
Value
Leaking toilet overflow, contacted Lucas plumbing. Arranged a suitable date which was later than they offered due to my work schedule. Came promptly on day requested, Luke, very pleasant, experienced and smart young man. Found fault but didn’t have specific part, went to purchase one and returned promptly Fixed fault, checked all was fine and no further leak. Brilliant service and such a nice team, Luke and lady on the phone who organised everything. Recommend to all.
Don in Wokingham Posted on 13/11/2020 , work completed 09/11/2020
Gas Fire Service
Customer Service
Quality
Value
Engineer arrived during the time slot and I was contacted by their office team with an update on his arrival time. He was friendly, very tidy and very methodical in carrying out the service on our gas fire. Would recommend Lucas Plumbing & Heating to anyone. Invoice value was the same as the upfront quote.
Customer in Wokingham Posted on 10/11/2020 , work completed 09/11/2020
Efficient and polite
Customer Service
Quality
Value
We used this company to do an annual service on our boiler. As usual, they were very efficient, polite and arrived when they said they would.
Customer in Wokingham Posted on 06/11/2020 , work completed 04/11/2020
Oil Boiler Service
Customer Service
Quality
Value
They kept me informed about late arrival when an earlier job over-ran. The workmanship was good and thorough. I have used them for several years now for annual servicing and they consistently do a good job.
Customer in Wokingham Posted on 06/11/2020 , work completed 21/10/2020
Great work and easily contactable
Customer Service
Quality
Value
Excellent service as always, friendly and helpful staff who are super clean and respectful of visiting property, even more so during Covid. Communication and reminders are punctual and simple to book. Highly recommended.
Customer in Reading Posted on 06/11/2020 , work completed 06/11/2020
Emergency call out
Customer Service
Quality
Value
Once again Lucas Plumbing responded quickly to our request and kept us fully informed of when they would attend and what they were doing.
Customer in Wokingham Posted on 05/11/2020 , work completed 29/10/2020
Fantastic at last a proper service
Customer Service
Quality
Value
I have always gone to a very well known branded company and paid a hefty price. I always thought I was getting a service to match the price. Not at all. When I tried Lucas, not only did they thoroughly look into my boiler they cleaned it and showed me how dirty it was as the previous services weren't carried out to the high standard I had thought I had paid for. Anyway they were polite, competent and I will be using Lucas from now on and can recommend them highly.
Customer in Windsor and Maidenhead Posted on 04/11/2020 , work completed 29/10/2020
Boiler service
Customer Service
Quality
Value
Lucas were as efficient as ever, arriving on time and servicing two boilers. The price was reasonable and I have recommended them to several friends.
Customer in Wokingham Posted on 04/11/2020 , work completed 03/11/2020
Under Floor Heating
Customer Service
Quality
Value
I could not get my underfloor heating to work. Brian from Lucas Plumbing arrived. Seems it was user error on myside. Brian was polite and professional. He checked everything and then basically showed me all the things to check and watch for. Very helpful and I was grateful for the help. Thank you.
Customer in Surrey Posted on 04/11/2020 , work completed 02/11/2020
Happy customer
Customer Service
Quality
Value
We have used Lucas Plumbing for many years and would not hesitate to recommend them. We have had boiler servicing, repairs and even a new bathroom installed by them. On the odd occasion there has been any problem it has been resolved smoothly and to our complete satisfaction. Their staff are highly trained, completely trustworthy and always really friendly.
Customer in Wokingham Posted on 03/11/2020 , work completed 28/10/2020
Very prompt and efficient service, starting with first visit , estimate And completion of work.
Customer Service
Quality
Value
Boiler was leaking and I was told that it would be better for me to have a new boiler as existing one is 8 years old. First visit was for a quote for a new boiler but engineer said it could be repaired and there was a lot more life left in the boiler. I appreciated not to be persuaded to have a new boiler and the fact that Lucas plumbing were prepared to repair it, thus saving me a lot of money as I am an OAP. Visits were on time and the work was completed satisfactorily.
Customer in Reading Posted on 03/11/2020 , work completed 03/11/2020
Another Good Job
Customer Service
Quality
Value
We recently had our boiler serviced by Lucas Plumbing and heating who did their usual thorough job. Everything was done efficiently and care was taken to avoid any danger due to the COVID 19 threat. Everything was left clean and tidy.
Customer in Wokingham Posted on 02/11/2020 , work completed 23/10/2020
Quick efficient response
Customer Service
Quality
Value
They came to look at our very cold radiators there same day as we called for help. Fixed the problem and offered advice on what had happened. There was a quick follow up date agreed to permanently repair the fault. Fabulous service.
Customer in Wokingham Posted on 29/10/2020 , work completed 26/10/2020
Exceptional service
Customer Service
Quality
Value
We were very impressed with Lucas plumbing and heating We initially had two radiators replaced and were very happy with the quality of work, so much so we asked them to replace our boiler. A special thanks to George and Finn who were friendly, helpful and answered all our questions. Communication is always key when people are working in your home and Lucas plumbing are aware of this vital component. Thank you, Jake and team.
Customer in Wokingham Posted on 29/10/2020 , work completed 27/10/2020
Great work and Professionalism
Customer Service
Quality
Value
I am using their service for annual boiler servicing and I can see the difference in the way it is done by them compared to the so-called reputed and big companies. I will stick with Lucas plumbing for any plumbing and heating related work.
Customer in Wokingham Posted on 27/10/2020 , work completed 04/10/2019
Easy to book and a quick service
Customer Service
Quality
Value
My shower thermostatic bar stopped working. Apparently it was the 'cartridge'. Lucas Plumbing came and replaced it within 10 days of my initial call. A quick job and no mess left behind. The only downside... they don't take Credit Cards!
Customer in Reading Posted on 23/10/2020 , work completed 15/10/2020
Fault found during routine boiler service dealt with immediately.
Customer Service
Quality
Value
Always consistent in providing prompt, reliable and efficient service. Staff are friendly and professional in their approach.
Customer in Wokingham Posted on 22/10/2020 , work completed 10/10/2020
Always professional
Customer Service
Quality
Value
This was my first annual boiler service. Lucas plumbing have an efficient booking and reminder service. George was punctual, friendly and efficient, answering all my questions. All for a reasonable price.
Customer in Wokingham Posted on 18/10/2020 , work completed 12/10/2020
boiler service
Customer Service
Quality
Value
Arrived on time and serviced boiler with minimal fuss and mess. First class service by polite and efficient technician, I cannot recommend them highly enough. Great job, will be using them again.
Customer in Oxfordshire Posted on 15/10/2020 , work completed 13/10/2020
Very efficient and effective
Customer Service
Quality
Value
The company gave a competitive quote for a fairly complex system. They arranged the work quickly to ensure we had heating and hot water before winter. Arrived on time, wore PPE and arranged the work to reduce the impact on us. Very efficient, very polite and arranged on our behalf to involve the gas board to ensure a safe installation. The system is working well at present and I am very impressed with level of knowledge of all the people we dealt with. They are very approachable and I am very confident of their capability to assist with any unexpected issues should they arise.
Customer in Wokingham Posted on 14/10/2020 , work completed 09/10/2020
Fantastic
Customer Service
Quality
Value
Fantastic from start to finish from the first phone call to the problem being sorted out did exactly what it said on the tin - 10/10
Customer in West Berkshire Posted on 09/10/2020 , work completed 08/10/2020
reliable and trushtworthy
Customer Service
Quality
Value
We've been using Lucas Plumping for several years, both for annual gas servicing and a couple of ad-hoc issues which they've always responded to in a timely fashion. The personnel are always friendly and a pleasure to deal with.
Customer in Wokingham Posted on 28/09/2020 , work completed 24/09/2020
Boiler installation
Customer Service
Quality
Value
The boiler was installed in a neat, efficient manner. The communication was good, and the plumbers were pleasant. Thank you
Customer in West Berkshire Posted on 21/09/2020 , work completed 14/09/2020
Bathroom tap
Customer Service
Quality
Value
This is the third time I have used Lucas Plumbing and Heating Ltd and I have been really happy with the service offered. When I called to make a appointment for a plumber to come to my house, the girl that answered the phone was very helpful and arranged the time around my shift so I didn’t have to miss work. The Plumber arrived promptly on time and was very friendly and polite. Once he finished the work he explained what he had done and I was very happy to be able to use my hot tap again on my bath 🛁😃
Customer in Reading Posted on 16/09/2020 , work completed 16/09/2020
Appalling customer service
Customer Service
Quality
Value
I'm disappointed to have to write this review as have used this company many times, previously having received good customer. However, things have obviously changed I have received appalling customer service, the job wasn't fixed - short term solutions put in place so the property required several call outs. The lady in the office was happy to lose my custom even though I'm a regular customer for several properties and there's not been an issue in the past, just about says everything when a company no longer cares about its customers.
Customer in Hertfordshire Posted on 14/09/2020 , work completed 20/08/2020
First class work, on time, as per quote
Customer Service
Quality
Value
Luke arrived on time, took his shoes off!, got stuck in. He rehung the radiator, replaced the bath taps all within the quote (both time and price) would be happy to have him back for any plumbing problems. Thank you
Customer in Wokingham Posted on 11/09/2020 , work completed 09/09/2020
Efficient gas boiler service
Customer Service
Quality
Value
The engineer was polite, wearing a mask, and kept socially distanced. The service was completed quickly and efficiently without leaving any mess.
Customer in Wokingham Posted on 10/09/2020 , work completed 08/09/2020
Excellent service
Customer Service
Quality
Value
Yearly boiler service carried out punctually, efficiently and comprehensively. Also, sound advice on draining and refilling the system provided free of charge. The combi boiler (Greenstar CDi 30) was installed by the same company 3 years ago and has been faultless throughout. Recommended.
Customer in Wokingham Posted on 02/09/2020 , work completed 02/09/2020
First class service!
Customer Service
Quality
Value
I found this company on line & called them because I had a problem with an electric boiler & had no hot water! Their response was both knowledgeable & helpful. They came out within 24 hours and resolved the problem at a very reasonable price. I am absolutely delighted with their service and would definitely recommend them them as a reliable & professional company.
Customer in Wokingham Posted on 26/08/2020 , work completed 26/08/2020
Excellent Service
Customer Service
Quality
Value
I have use Lucas Plumbing for domestic plumbing issued and needed a reliable plumber to help us open for business after the shutdown. They arrived on time and due to the situation managed to resolve the issue within 24hrs. Excellent, honest and reliable.
Customer in Wokingham Posted on 23/07/2020 , work completed 23/07/2020
10 out of 10
Customer Service
Quality
Value
Ours was (for us) quite a big job ,a new oil tank and a new exterior boiler ,we found them skilled, proficient, punctual, polite,reasonably priced and everything was left clean and tidy. This was 5 star service at it's best and we would highly recommend Lucas Plumbing and Heating.
Rob Posted on 11/07/2020 , work completed 10/07/2020
Efficient and prompt service
Customer Service
Quality
Value
I have used this company several times, and called on their services again this week to resolve a problem with a faulty toilet, and replace an outside tap. I was, as always, extremely pleased with the friendly, prompt and efficient service of this excellent Plumbing company, and I wouldn't hesitate in recommending them.
Customer in Wokingham Posted on 07/07/2020 , work completed 06/07/2020
Quick and Efficient
Customer Service
Quality
Value
Our old gas central heating boiler was replaced with a new condensing boiler in less than 2 days with minimal disruption to the rest of the system. The existing opening for the external flue was re-used leaving a very neat finish on the outside of the house.
Customer in Wokingham Posted on 06/07/2020 , work completed 24/06/2020
Great efficient work
Customer Service
Quality
Value
As always Lucas were tops. The previous sink and bathroom work was undertaken very efficiently and the found leaks were rectified on this occasion. The parts required were no longer available so a work around was undertaken and very successfully. Would recommend Lucas as a helpful and efficient company.
Bryan Pledger Posted on 05/07/2020 , work completed 30/06/2020
Replace shower thermostat
Customer Service
Quality
Value
As ever, Lucas Plumbing were fast to arrange a visit. When here, they did a professional and thorough job with a minimum of fuss. Their work is always of a high standard.
Customer in Wokingham Posted on 02/07/2020 , work completed 29/06/2020
Boiler repair
Customer Service
Quality
Value
Lucas Plumbing and Heating attended my property on request for a quotation for repair to my boiler. They attended at the agreed time and the engineer was extremely efficient and capable and would highly recommend this company
Customer in Bracknell Forest Posted on 02/07/2020 , work completed 01/07/2020
Replacing 7 old radiators and valves
Customer Service
Quality
Value
The work was done efficiently and neatly in the 2 days with minimal disruption. The engineer was polite and helpful throughout. All was carried in accordance with the quotation.
Peter in Wokingham Posted on 01/07/2020 , work completed 26/06/2020
Excellent
Good service. The engineer came on time and fixed the problem .Will always use them. I am also having my boiler serviced as the prices are very reasonable
Customer in West Berkshire Posted on 17/06/2020 (Reviewer did not use service)
Prompt efficient service
Customer Service
Quality
Value
This is a well managed and efficient plumbing/heating company. We have used them for many years now and have only had positive experiences.
Customer in Wokingham Posted on 17/06/2020 , work completed 16/06/2020
Prompt and polite
Customer Service
Quality
Value
Came over to diagnose a ceiling leak and a faulty shower. Worked quickly on the shower and made a quick solve, ceiling leak was diagnosed within the hour, coming back for part two tomorrow. Overall, prompt, polite and professional service. Would highly recommend.
Customer in Wokingham Posted on 16/06/2020 , work completed 12/06/2020
Excellent customer service
Customer Service
Quality
Value
I have used Lucas Plumbing several times and have been very impressed with all the staff I’ve encountered. The reception staff are polite and courteous and very efficient at booking appointments. Every plumber that has done work for me have been superb - very friendly, respectful and respectable, they have been a credit to their company. The work has been faultless and has been, in my opinion, reasonably priced too. I would thoroughly recommend this company.
Customer in Wokingham Posted on 07/06/2020 , work completed 20/05/2020
The central heating was running contually during hot weather
Customer Service
Quality
Value
Lucas Plumbing and Heating sent an engineer promptly and he quickly identified and resolved the problem. He was clearly knowledgeable and professional. We have had no problem since. The price was modest and we were very satisfied with their service.
Customer in Wokingham Posted on 03/06/2020 , work completed 20/05/2006
Professional and helpful.
I employed the company to identify and repair a leak on the hidden services between two back to back bathrooms. The pipe work is boxed in and partially tiled with no access into the void. The engineer had the necessary equipment to investigate the location of the leak with the minimum disruption and damage to the property. He was efficient and courteous. From the first office contact to completion of work the company was most professional. Especially as the work was expedited during the lockdown. I have no hesitation in recommending this company. I am a retired Chartered Engineer so recognise a good building services company.
Customer in West Berkshire Posted on 30/05/2020 (Reviewer did not use service)
Very helpful
Customer Service
Quality
Value
Many thanks for your speedy response and for Brian's very professional help in sorting out my problem.
Martin Posted on 20/05/2020 , work completed 19/05/2020
Great service
Customer Service
Quality
Value
Lucas plumbing sorted out a leak at my property with minimum hassle. Pleased with the job results. Can always count on them getting the job done to a high standard.
Customer in Hampshire Posted on 12/05/2020 , work completed 11/05/2020
Excellent service
Customer Service
Quality
Value
In the midst of corona crisis our power shower stopped working. I contacted Lucas by email and within 48 hours I received and accepted a quote. The work was completed quickly, efficiently and wthin the time scales set. The plumber was very aware of the need to social distance. I would definitely recommend this company for politeness, efficiency and speed of service.
Customer in Wokingham Posted on 30/04/2020 , work completed 28/04/2020
Lucas Plumbing
Customer Service
Quality
Value
Excellent professional service from Lucas Plumbing & Heating Engineers nothing was too much trouble and an excellent completed job. I would recommend this company to anyone. I have an oil boiler and it is hard to find an heating engineer and plumber that you can say are excellent.
Jane in Wokingham Posted on 17/04/2020 , work completed 15/04/2020
Go to plumber
Always use Lucas because they are consistently brilliant Friendly, professional, fair quotes Excellent COVID safety policy; wear respiratory masks.
Customer in Wokingham Posted on 17/04/2020 (Reviewer did not use service)
Very professional and a class act
Customer Service
Quality
Value
Jake and the team attended a call out at my house on Monday late afternoon to diagnose that the heat exchanger on my oil fired boiler had terminally broken and that I needed a whole new boiler. By Friday lunchtime they had completed the work exactly as described including sourcing all required parts and fitting. The team was so professional, thorough, and really nice guys who did a great job. It's great to deal with such a professional outfit who deliver exactly what they promise. They will be my plumber of choice for any work going forward.
Customer in Wokingham Posted on 06/04/2020 , work completed 06/04/2020
A** project & company - responsive, professional, tidy, courteous and good value for money
Customer Service
Quality
Value
Lucas plumbing were chosen from a shortlist of three - they were knowledgeable, they were always first to respond - site survey, questions, further questions, quotation modifications etc. Customer team great too - we knew who was arriving and what time. Pete and Luke did a great job. We are very happy with the finished result and would recommend them to others - as we have done with neighbours already. Nice people and great result.
Customer Posted on 01/04/2020 , work completed 31/03/2020
Central heating
Customer Service
Quality
Value
I am and have always been very happy with the service I get from Lucas Plumbing. Always quick to respond to my calls have never let me down.
Customer in Wokingham Posted on 19/03/2020 , work completed 17/03/2020
Highly Recommended
Customer Service
Quality
Value
I called Lucas Plumbing & Heating when I discovered a leaking valve. They arrived within 2 hours and fixed the problem. I have used them on previous occasions and find them exceptionally efficient and professional. I thoroughly recommend them.
Customer in Wokingham Posted on 17/03/2020 , work completed 17/03/2020
Highly recommended
Customer Service
Quality
Value
Four and a half years ago, the day before I was going on holiday, I came home to find my boiler leaking water. I was recommended to phone Lucas Plumbing & Heating and they came within a short space of time and dealt with the immediate problem. A quote was prepared and emailed and a new boiler was fitted upon my return from holiday. The quote included 3 years free servicing. Recently I needed a new valve; I phoned on the Friday and was allocated the first call on the following Monday. Lucas Plumbing & Heating are the nicest people to deal with and all the engineers I have encountered are very professional and respectful of my home. I understand from others that they are well respected in the trade.
Customer in Wokingham Posted on 14/03/2020 , work completed 24/02/2020
So reliable
Customer Service
Quality
Value
The team at Lucas Plumbing installed a boiler for us a couple of years ago, as well as a bathroom. Since then we have relied on them to carry out the annual maintenance on our boiler and they have always done a great job, as speedy as they possibly can, even when a spare part needs ordering etc.; their reliability is fantastic to be honest, they are a brilliant company to work with!
Customer in Hampshire Posted on 13/03/2020 , work completed 05/03/2020
Competent and easy to deal with
Customer Service
Quality
Value
Replaced a leaking tap. Very easy to arrange the job, discuss possibilities and good value for money
Customer in Greater London Posted on 04/03/2020 , work completed 02/03/2020
Underfloor heating
Customer Service
Quality
Value
I contacted Lucas plumbing on Friday 14th Feb and explained my underfloor heating wasn't working. I described what was wrong and sent a photo. I was contacted the same day and told I would get a quote for repairing the system. I received a quote on Monday 17th Feb and the repair was completed Wednesday 19th Feb. Great communication from Lucas office from start to finish. For the repair, the plumber arrived in a marked vehicle, he explained what he was going to do and completed the works competently to a high standard. Everything was run and tested and explained and cleaned up and tided before he left. We are both retired OAP's and felt so pleased we had used Lucas Plumbing, really good service start to finish.
Customer in Wokingham Posted on 20/02/2020 , work completed 14/02/2020
Excellent service
Customer Service
Quality
Value
Our bathroom toilet wouldn't flush, and I had visitors. I telephoned Lucas Plumbing & Heating on Monday morning and one of their plumbers, Luke, a pleasant young man, came in the afternoon. He found that the cistern was not filling properly and had to change the float valve. The new one he had brought with him was faulty, but he managed to clean up the old float valve and replace parts that had perished. Now the system is working perfectly, and at a reasonable cost.
Customer in Hampshire Posted on 14/02/2020 , work completed 10/02/2020
Landlords gas safety certification
Customer Service
Quality
Value
Extremely efficient and very prompt service. As a social landlord we will most certainly be using their services in the future.
Customer in Greater London Posted on 13/02/2020 , work completed 13/01/2020
Solving the problem of cold upstairs radiators and others working at “half mast”.
Customer Service
Quality
Value
Lucas Plumbing were the only company to solve my heating - or lack of - problem. Their employees were courteous, reliable, hard working and efficient. Protective dust sheets were laid wherever they were working to protect the flooring and, on completion, left everything beautifully clean and tidy. They also installed a new bathroom a couple of years ago. Moreover, their final invoice was less than my quotation. I would very highly recommend this company and would most certainly use them again.
Customer in West Berkshire Posted on 27/01/2020 , work completed 22/01/2020
Efficient and friendly service.
Customer Service
Quality
Value
I would recommend Lucas Plumbing and Heating as they provided an efficient and friendly service, resolved the problem quickly and provided me with relevant information regarding the problem.
Customer in Oxfordshire Posted on 21/01/2020 , work completed 06/01/2020
Loose Tap
Customer Service
Quality
Value
Lucas responded to my call quickly and efficiently. The job was arranged promptly. The engineers called and quickly sorted the problem. They were efficient and polite. They kept me well informed throughout.
Customer in Reading Posted on 21/01/2020 , work completed 02/01/2020
Great work as always
Customer Service
Quality
Value
I had used Lucas' for many years and having recently moved back into the area called for help with an ancient heating system. We discussed the options to optimise efficiency, they provided a quote, completed the work in time and to budget. The engineers were clean, polite, professional and efficient and put up with my kids asking endless questions and so extremely patient too! Not sure if they were the cheapest or best value as you can't put a price on trust - I wouldn't call anyone else.
Customer in Wokingham Posted on 16/01/2020 , work completed 10/01/2020
Excellent response time and resolution of issue
Customer Service
Quality
Value
I sent an email enquiry on Sunday, was visited for a review and quote on Monday and work completed on Friday - exceptionally efficient operation and really a breath of fresh air in the plumbing and heating engineer area.
Customer in West Berkshire Posted on 20/12/2019 , work completed 20/12/2019
5 star quality
Customer Service
Quality
Value
Lucas Plumbing carried a full plumbing project on our house build, and we're very pleased with them. Plumbing is not something you can afford to take short cuts on, and Lucas never fail to deliver. They are quick, reliable and excellent quality. They aren't the cheapest, but why would you go for the cheapest on something as important as plumbing?? Suffice you say, you get what you pay for. Fully recommended.
Customer in Wokingham Posted on 26/11/2019 , work completed 22/11/2019
The central heating was not functioning on a cold day
Customer Service
Quality
Value
They responded within half an hour and called round in two hours. The problem was quickly identified and resolved. The system was checked before the engineer left. The cost was very reasonable.
Customer in Wokingham Posted on 23/11/2019 , work completed 19/11/2019
Reliable boiler repair
Customer Service
Quality
Value
Service provided was easy and quick to arrange. It was helpful to be told whether it would be a morning or afternoon repair. The service was good value for money.
Customer in Wokingham Posted on 22/11/2019 , work completed 20/11/2019
Megaflo water cylinder service
Customer Service
Quality
Value
Engineer arrived on time and the job was carried out as expected. The engineer was very helpful and kind with explaining things to me.
Customer in Windsor and Maidenhead Posted on 15/11/2019 , work completed 07/11/2019
Excellent Work
Customer Service
Quality
Value