MakoExpert Ltd - Property Refurbishment Specialist

MakoExpert Ltd sent us a schedule of work with a starting date for scaffolding to be erected. All went exactly to plan. However, once the scaffolding was up it gave Mario a close up view of pipes without covers sticking out of the wall and some sewage pipes that were insecurely attached to the walls. Mario sent us a clear new estimate of what further work was needed. He brought in a specialised roofer who recommended how a small extension roof should be repaired, with an estimate. He also quoted for a complete refelting etc of a first floor balcony, from where water had been leaking into a pair of columns at the front door. All these new quotations were accurate and covered the amounts we were invoiced for. The work done was of the highest quality. There was minimum disruption of the household while work was in progress Mario paid us a courtesy visit every morning, reporting on ptogress.

Mario and his team did an excellent job and were so easy to work with. They were very professional and communicated well, keeping me informed about progress and timings etc. I originally contacted Mako to repair a hole in the wall and to paint a couple of rooms in my flat in preparation for sale. Mario was aware that I am looking to sell and made some excellent suggestions for additional pieces of work that would be good to complete ahead of sale (e.g. repairing the kitchen kick board, grout and silicone replacement in the bathroom, maintenance of door handles etc.). Mario was very good at explaining the options and work being undertaken at each stage. The work was performed to a really high standard, and they left the flat in a perfect condition on completion of the work (no dust, damage etc.). Joanna in the main office was also easy to deal with, and the invoicing process was really clear. Overall a fantastic job and I would definitely use Mako again.

Quoted me £6000 for laying 60m^2 of laminate flooring, that is £100 per m^2, which is almost unheard of. Different builders have quoted between £1500 and £2500 for the same job. As he was my first quote, we arranged to meet in person for a more detailed quotation on a few additional points. Initially, Mario was very friendly, but I was disappointed when he proposed just using scotia/beading around the flooring, without proposing any alternatives, for £6000 I'd at least expect him to replace the skirting. Mario also suggested that he could get a cheaper price for the flooring if I bought it through him, this is often no longer true with online wholesalers, he would know this. Having got a couple of new quotes since provisionally accepting his, I mentioned that his wasn't very competitive and that I'd be looking for closer to £1000 to £2000, he then got angry, accused me of 'wasting his time', and threatened to try to invoice me for his petrol and congestion charge. When I asked if it was because he doesn't like laying laminate flooring, or if the job was too small (I mentioned that we'd get him back to do the kitchen and bathrooms if all went well), he denied that this was the reason, and that this was just his price. It appears Mako Expert profits by charging extortionate prices to those who don't know better (as emphasised by his quote), and then doing decent but not excellent work (as emphasised by him proposing beading and not skirting replacement).

I asked Mario and his team to paint three rooms in our grade 2 listed home. When they arrived, the electricians had left the rooms in quite a bad shape and made some damage that Mario hadn't seen when he quoted for the work. We were working towards a really tight timescale, as we'd booked carpets being fitted and moving in. Despite all of that, Mario and his team were unfazed by the unexpected work, talked me through how it could be fixed and reassured me from the beginning that they could handle it and still provide great results in the timescales we'd agreed. Wow! They didn't disappoint. The team worked so hard to get everything done in time for us and the results were incredible. The finish they achieved was unbelievable, considering the state of the plasterwork and woodwork when they started. The rooms look brand-new, even though the house is hundreds of years old. We weren't living in the house, or nearby, when the work was being done. So Mario messaged me regularly and called every evening to let me know how the work was progressing. That level of communication and management was excellent and beyond what I expected. Once the work was done, Mario insisted on doing the handover in person and used a high powered LED spotlight in each room, to make sure I could see there weren't any floors. They left the house immaculate, having cleaned up after themselves and the other tradesmen and left us all the unused materials for us to reuse. I can't recommend them enough.

Mario was trustworthy and efficient. He was very professional and also kept things tidy. He did a nice job and stuck to the timelines he initially told me.

Mario and the team from MakoExpert carried out a major refurb on our large apartment in London after we moved back from abroad. All the rooms were painted, plumbing works in both bathrooms, installing new lighting, repairing decking in the outside area, and a number of smaller jobs. Every job was performed with a huge amount of care, and the results are fantastic. The flat was thoroughly prepared in advance to minimise mess / disruption, and on every visit during the project, it was obvious that the team took great pride in their work, and in looking after the property. We found MakoExpert through online reviews, and our first meeting with the project manager Mario was very positive. He made great suggestions on what to fix, and was very transparent on costs and timelines. The work was carried out very professionally, and we are delighted with the results. We would recommend the MakoExpert team for any decorating / refurbishment work.

Mako Expert was recommended and selected to do repair and decorating work both outside and inside our flat. Mario of Mako Expert conducted both the briefing and the works himself. He has a strong work ethic and prides himself on delivering a high standard of finish. He also has various tools and machines which helps deliver a good finish and save time. Joanna of Mako Expert managed the contracts and invoicing and was efficient answering my questions. I was pleased by the attention to detail showed by Makoexpert. This included covering all flooring and furniture to protect everything. Whenever I raised an area I wanted further attention, Mario was happy to take a look and fix the issue if reasonable. I took his recommendation on paint products which tended to be more expensive but the finish was worth it. All materials were purchased by Makoexpert with receipts shown as proof of purchase when invoicing. The project was estimated to take four weeks. In the end more work was required than expected so works took just under five weeks. Mako Expert were not the cheapest but they charged a fair price for the quality of works delivered. On the whole I’m pleased with the result and will look to use Mako Expert on future works. If using again, I will do more to clarify what works are in scope and out of scope so I’m clear on potential extras. Finally, I’d recommend giving final works a detailed look to ensure nothing has been missed.

We had our flat painted and decorated by Mario and his team - 2 bedrooms, reception room, stairs and hallway. The property is Victorian and as well as painting the plaster needed a lot of attention. I am really impressed with the results - there was a lot of detail involved with different pieces of woodwork, windows, stairs, colours and it all looks very neat and tidy. Mario and his team were very professional, making sure we were well informed of the process and exact costs and why at every step of the way. As well as the painting, they also repaired the staircase which looks fantastic and painted some outside railings which I'm very happy with. Highly recommended.

I used MakoExperts for a repair to my bathroom ceiling following a leak from an upstairs flat. The work was carried out well, and completed quickly. Mario explained the stages of the work beforehand, so that I was clear about the process, and he was a tidy and careful worker.

I thoroughly recommend Mario who refurbished one of our bedrooms to a high standard. The children were very curious and wanted to see what he was doing; he took the time to show his tools which they were thrilled about. He left the flat in a prefect state, all clean with no dust - very appreciated.