Endorsed by Which?

Ingram's Removers & Storers

5.0

118 Reviews

Opening Hours
Today -
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Mar 2020

About

Durham and Darlington's Premier Removal and Storage Company

From humble beginnings Ingram's have now evolved into a company offering a wide range of services both to the public and commercial sector alike. Established for over 60 years, we are a family managed company that prides itself on delivering a consistent quality service tailored to individual customer requirements. Being a versatile company we cater for all types of requests for removals and storage. We employ professional staff and run a modern fleet of Mercedes Benz vehicles which allows us to respond to a very wide variety of requests from our customers, quite often at short notice.

As members of the British Association of Removers we adhere to a strict code of conduct in all our dealings with customers, from their initial enquiry up to completion. Through our quality of work we have also gained British Standard EN 12522 accreditation for our professional domestic removals and storage service. We have over 40 years of membership with BAR.

What we do

  • Removals

    • Home removals
    • Storage services
  • More Services

    • documentation storage
    • packing service
    • sale of packaging

Customer reviews

Why you can trust these reviews

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How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
118 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Just the nicest company to deal with
Customer Service
Quality
Value
Every single interaction we had with every person was just super friendly and efficient I cannot recommend this company enough. And temporary wardrobes are a game changer!
Customer in County Durham Posted on 06/10/2025 , work completed 02/10/2025
A Wonderful Company
Customer Service
Quality
Value
Our whole move was handled professionally and diligently by Malcolm and his team. The lads who turned up to clear our house were on time, professional and courteous. We were in a chain of house moves and their was a delay in our new house being cleared due to a removal team from AnyVan not turning up. Ingrams kindly agreed to offload some essentials and securely stored our belongings before re-delivering the next day. If you are considering a house move, please do not go with a poor alternative, go with the best, which is undoubtably Ingrams.
Customer in County Durham Posted on 24/09/2025 , work completed 19/09/2025
Excellent all round service
Customer Service
Quality
Value
Great experience with Malcolm and the team. Everything went to plan. Totally flexibility and good price for a long haul move over three days. Well worth it and had zero issues which for a house move is incredible. Very professional team with a long tradition. Stick with those who care about your possessions abc not go with cheap and unknown.
Customer in County Durham Posted on 23/09/2025 , work completed 18/07/2025
Marvellous
Customer Service
Quality
Value
I could give a long review but to be honest couldnt praise this company enough. We were let down by another firm with 10 days to go and ingrams picked us up. They were marvellous. A chair was broken but was speedily repaired. Im 79 and wont be moving again but if i was Ingrams would be my choice
Customer in Darlington Posted on 22/09/2025 , work completed 04/09/2025
Fantastically professional, competent & kind
Customer Service
Quality
Value
Moving is usually stressful & ours was BUT the competence, friendliness & attention to detail shown by Malcolm & his team helped us through it. Nothing was too much trouble & they packed & moved everything we wanted them to ( oh! So many boxes. How did I ever accumulate all this stuff) with patience & good humour. The packed, stored & delivered everything in good order & were friendly & helpful throughout. I can’t recommend them enough.
Customer in Redcar and Cleveland Posted on 17/09/2025 , work completed 05/09/2025
All round excellence
Customer Service
Quality
Value
Ingrams is a superb removals company. From initial contact to completion of work they have been helpful, friendly and highly professional. The office communication is first rate, swift to respond and fully aware of the work required. The removals team are excellent - careful, thoughtful, a delight to have around and extremely good at what they do. They have seen us through a complicated 2 stage move and have taken the complexities in their stride. They couldn’t have been more positive or helpful. I recommend them 100%.
Customer in Posted on 21/08/2025 , work completed 20/08/2025
Absolutely Brilliant
Customer Service
Quality
Value
From the moment I got in touch Ingram's were helpful and friendly I used them because I had previous excellent experience 22 years ago. MIchael and Alex arrived in Worcestershire to collect my belongings and remained cheerful despite the extreme heat.They worked hard that day and the next morning being patient although I had a large number of boxes of books and some very heavy furniture.They packed everything aboard including the dogs' biscuit tin!-yes they even put up with having to work around my three large canines.They arrived up in Weardale at my new home the following morning and Michael's driving skill was awesome as he had to negotiate reversing along a narrow lane,round a tight bend and up a slope not made easy by a parked car in the way.He immerged from the van cool and smiling and proceeded to unload along with Alex my copious number of boxes and bags plus furniture still patient and helpful and still working in baking conditions Everything was delivered undamaged I cannot recommend Ingrams highly enough for their professional and caring service which I really appreciated Thankyou so much
Customer in County Durham Posted on 15/08/2025 , work completed 12/08/2025
Absolutely amazing in every respect.
Customer Service
Quality
Value
A fabulous service from beginning to end. Malcolm was extremely helpful from his arrival to decide what was needed, to providing the estimate the same afternoon. He also ensured that a stressful time with solicitors and their erratic time scale was not a problem. A most charming, efficient and helpful man. The staff who moved me from Esh Winning to Lanchester were equally obliging and professional, nothing was any trouble. Emptying the bungalow and positioning things in the new apartment went far more smoothly than I had thought possible. This clearly family business obviously makes it their mission to ensure that everyone who works there takes great pride, care and diligence in their work and provides outstanding customer service. I have no hesitation in giving Ingram's the very highest possible recommendation.
Customer in County Durham Posted on 11/08/2025 , work completed 25/07/2025
Excellent removals service
Customer Service
Quality
Value
We used Ingram's for our house move from Barnard Castle to Wiltshire. From first contact with Malcolm in Barnard Castle until delivery and unpacking in Wiltshire, the team were excellent throughout. What really stood out was the professional, friendly and polite manner of everyone working at Ingram's. We were impressed by the guy, I think it was Jamie, who came out to estimate our needs. He gave us a warm feeling that our furniture and belongings were in good hands. The actual move took three days: one to pack, one to travel, and one to unpack, plus a day for the team to drive back to Durham. The movers were excellent. Skilled in their work, friendly, helpful, and polite. Couldn't have asked for a better team. Thank you for an excellent service!
Customer in County Durham Posted on 27/06/2025 , work completed 25/06/2025
The Perfect House Move
Customer Service
Quality
Value
Our first contact with Ingrams was by email; their prompt response in providing a quotation and thereafter speaking on the telephone with both Malcolm and Ian instilled in us a high degree of confidence. We were not disappointed - the house move went exceptionally well. Both Malcolm and Ian were a pleasure to deal with and gave advice and were very helpful. The crew on moving day - Simon, James and Jack - were polite, professional and friendly. They dismantled a king-size bed and re-assembled it for us in our new property. No items were damaged and the whole process went very smoothly and, what we thought would be an anxious day, turned out to be quite an enjoyable day. The crew are a credit to Ingrams. The guys also had to exercise a great deal of patience in waiting for the legal process to finalise on completion day, however they moved all of our possessions into our new home with a great deal of efficiency. All the work carried out was to the agreed schedule and budget.
Customer in County Durham Posted on 13/04/2025 , work completed 21/03/2025