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Endorsed by Which?
Ingram's Removers & Storers
Opening Hours
Today -
- Monday 08:30–17:00
- Tuesday 08:30–17:00
- Wednesday 08:30–17:00
- Thursday 08:30–17:00
- Friday 08:30–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Organisations and Awards
About
Durham and Darlington's Premier Removal and Storage Company
From humble beginnings Ingram's have now evolved into a company offering a wide range of services both to the public and commercial sector alike. Established for over 60 years, we are a family managed company that prides itself on delivering a consistent quality service tailored to individual customer requirements. Being a versatile company we cater for all types of requests for removals and storage. We employ professional staff and run a modern fleet of Mercedes Benz vehicles which allows us to respond to a very wide variety of requests from our customers, quite often at short notice.
As members of the British Association of Removers we adhere to a strict code of conduct in all our dealings with customers, from their initial enquiry up to completion. Through our quality of work we have also gained British Standard EN 12522 accreditation for our professional domestic removals and storage service. We have over 40 years of membership with BAR.
What we do
Removals
- Home removals
- Storage services
More Services
- documentation storage
- packing service
- sale of packaging
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
101 reviews
Recommended
Recommended
by 100% of customers
Sort by
Trustworthy & efficient
Customer Service
Quality
Value
Ingram's completed an estimate for me within 24 hours of contacting. They safely removed all my belongings from the home in one morning, stored them for several months and delivered back to me on the date and time agreed with no issues. They have been punctual, professional, polite and tidy. Communication and helpfulness throughout has been spot on. Would recommend.
Customer in County Durham
, work completed
Recommended
Move to store and then to Essex
Customer Service
Quality
Value
From our initial contact with Malcolm Ingram everything was carried out in a friendly and professional manner. Quotes arrived quickly, empty boxes were delivered to help us prepare, on the removal day the men were helpful and courteous and took care of all belongings. They finished packing on schedule and put our belongings in store for 3 months. When we were ready to move into our new home, Ingrams were flexible and transported our goods as required. Unloading was efficient, and they took away any of the packaging materials we had finished with. All were delivered without incident. Invoices were as expected and we would certainly recommend Ingrams.
Customer in Essex
, work completed
Recommended
The best
Customer Service
Quality
Value
We knew we wanted to use Ingram's for our move as we knew several people that had used them before and they came highly recommended and they certainly did not disappoint. They came promptly at 9am as promised worked so hard but so professionally, nothing is too much trouble. From beginning to end could not fault them. Would recommend them to anyone thinking about moving. Excellent service and communication at all levels. Thank you for all your kindness and professionalism.
Customer in County Durham
, work completed
Recommended
First Class service
Customer Service
Quality
Value
We used Ingrams for our house move, from the start of contacting Malcolm the service was outstanding. The three lads arrived promptly on moving day and could not have worked any harder, they are an absolute credit to the company. Polite, humorous and worked with such care, everything was loaded with absolute care, we knew all our possessions were in safe hands. The unload the following day was seamless and nothing was too much trouble. They definitely made such a stressful time much less stressful and were able to make it feel calm. I would highly recommend Ingrams and their outstanding first-class service from start to finish.
Customer in County Durham
, work completed
Recommended
Fantastic Job
Customer Service
Quality
Value
From the moment we contacted Ingrams, they were extremely helpful and nothing was too much trouble. They were very friendly on the phone and always got right back to you. When packing all our stuff to put it into storage, they were very careful and considerate. They took care moving large items, and put down protective covers on the carpets and bannisters. When we moved into our new home, they were again very efficient, extremely helpful and trustworthy. They were friendly and approachable too. As we are unpacking boxes, we are so grateful for their careful packing of each item. We definitely recommend them.
Customer in North Yorkshire
, work completed
Recommended
Excellent Service for a Move to Ireland
Customer Service
Quality
Value
This is a family run business and this was reflected in the care taken in our move and the quality of service that we received. Malcolm Ingram is a very personable individual and it was truly a pleasure to do business with him. On our removal day, the crew of three arrived on time and the removal van was fully loaded within 3 hours. Two of the removal team travelled with our possessions to Ireland , arriving two days later. On both occasions they were spot on schedule. On moving in, the crew took special care with everything and put down carpet protectors wherever they would be carrying items into the house. Everything was moved in without any damage to either walls or fixtures in our home or to the items being carried by the crew. We could not have asked for better service or a more pleasant and helpful removal team and are thoroughly satisfied with the excellent service that we received.
Customer in County Durham
, work completed
Recommended
Absolutely first class
Customer Service
Quality
Value
Moved large 5 bedroom house from town to village location Difficult process move was on and off Great communication with Malcolm prior to the move, put me at east On day lads turned up prompt - nothing a bother- we helped them as much as we could . To be honest a great experience Had to call in extra staff which again was not a bother Worked tirelessly all day .. All i can say is they weren't the cheapest quote I had, but you get what you pay for, and I cant emphasis enough how priceless their service that day was So well done to Ingrams
Customer in County Durham
, work completed
Recommended
Made the day easy
Customer Service
Quality
Value
I contacted several removal companies, but Ingrams stood out. They came out took a look and gave me an estimate. Right from the outset thier approach was more friendly and professional. I collected packing materials from their business premises and even then various members of staff offered to help. On the day it was on time, quick and clean and they took time to ask where I expected everything to end up even before the keys to the new property were available. At the new place again it was quick and asked on every occasion where I wanted everything. Great people, made the move easy.
Customer in Darlington
, work completed
Recommended
Excellent job done well
Customer Service
Quality
Value
Ingrams have just moved us across Darlington, the second time we’ve used their services. Moving house is not fun, especially at our age! We have quite a lot of stuff after 50 years of accumulation but the team of 4 made light work of it. Importantly, they were not just efficient but helpful, humorous and considerate, going out of their way to get everything exactly as we wanted it. From first contact through pricing to collection of boxes after our move I cannot fault Ingrams and wholeheartedly recommend them.
Customer in Darlington
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
My sister and I arranged for Ingram's to clear our mother's bungalow for us, after she sadly died earlier this year. From the start, Ian and Malcolm were helpful, kind, prompt, and efficient. Mam had kept the bungalow fairly tidy, but there was still tons of stuff to shift. Ingram's kept within agreed timing and budget, and we especially appreciated the trouble they take to get certain items to auction and to charity, as well as their responsible use of landfill. They also took the time to leave the bungalow very clean and neat. They did a sad and difficult job very well for a grieving family. If you want a removals/clearance firm with integrity, Ingram's is the one for you. Highly recommended.
Customer in County Durham
, work completed
Recommended