Endorsed by Which?

Ingram's Removers & Storers

5.0

81 Reviews

Opening Hours
Today -
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

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Organisations and Awards

Mar 2020

About

Durham and Darlington's Premier Removal and Storage Company

From humble beginnings Ingram's have now evolved into a company offering a wide range of services both to the public and commercial sector alike. Established for over 60 years, we are a family managed company that prides itself on delivering a consistent quality service tailored to individual customer requirements. Being a versatile company we cater for all types of requests for removals and storage. We employ professional staff and run a modern fleet of Mercedes Benz vehicles which allows us to respond to a very wide variety of requests from our customers, quite often at short notice.

As members of the British Association of Removers we adhere to a strict code of conduct in all our dealings with customers, from their initial enquiry up to completion. Through our quality of work we have also gained British Standard EN 12522 accreditation for our professional domestic removals and storage service. We have over 40 years of membership with BAR.

What we do

  • Removals

    • Home removals
    • Storage services
  • More Services

    • documentation storage
    • packing service
    • sale of packaging

Customer reviews

Why you can trust these reviews

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5.0
81 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Professional friendly service would definitely recommend
Customer Service
Quality
Value
This is the second time we have used Ingrams and would not hesitate to recommend them. From initial phone call to actual move they were friendly, courteous, most helpful and professional. Cannot fault any aspect of their work and everything went extremely smoothly for us. Thank you
Customer in County Durham Posted on 11/03/2024 , work completed 08/03/2024
Brilliant service
Customer Service
Quality
Value
Ingrams moved me from Birmingham to the North East, including storing my furniture for 18 months. From start to finish the service has been top notch. Great communication, timely, efficient, polite, friendly, and everything done with great care. Highly recommended
Customer in County Durham Posted on 16/02/2024 , work completed 16/02/2024
Fantastic Company!
Customer Service
Quality
Value
This is the second time I've used Ingrams for a house move and wouldn't consider using anybody else. Sure you may get cheaper quote for a "man with a van", but trust me, the stress isn't worth it. From the initial call and a chat with Malcom, it was only a matter of hours before Cameron came over and gave me a valuation for the job. Boxes, garment carriers and packing paper were all included in the price and were delivered the next day. On moving day itself, the guys turned up at 9:00 and had the whole place packed up within 2.5 hrs. They worked like trojans! There was a delay in getting my new keys and even though it meant they would finish late, there was no negativity at all from them. The guys had to dismantle a wardrobe to get it out of the house and reassembled it (better than my original job) at the new house. They very helpfully placed the heavy furniture exactly where I wanted it to go in each room and even plumbed the washing machine back in. They never stopped moving from the moment they started packing/unpacking until they were done. They are an absolute credit to Ingrams. Moving house is a pricey business, but the benefits of using a reputable firm like this where everything is well managed and cared for and you don't have to stress about getting out of a house by a certain time is worth its weight in absolute gold!
Customer in Darlington Posted on 05/02/2024 , work completed 01/02/2024
An established family business to trust.
Customer Service
Quality
Value
I used Ingram’s Removals last time I moved house, 19 years ago. They are not the cheapest option, but offer excellent value for money & I had no hesitation in engaging them again for my move on 31.1.24. Malcolm & Ian, the business owners, are friendly & accommodating. Their employees, without exception, are professional, friendly and efficient. This is a company of people who make a difficult, stressful time much more straightforward. Highly recommend!
Customer in County Durham Posted on 01/02/2024 , work completed 31/01/2024
Excellent service!
Customer Service
Quality
Value
Ingrams were very accommodating and professional from start to finish, especially working to quite a tight timeframe before Christmas. They provided a very reasonable quote in the first instance and we were grateful for the range of boxes and packing materials available. On the day of the move, the guys did a fantastic job (in atrocious weather!) and everything was transported in one van load. Even taking boxes up into the loft was no trouble. Malcolm and Ian have years and years of experience and they really know their business. I can honestly say that they made the very stressful process of moving house so much smoother and manageable, I can recommend them wholeheartedly!
Customer in County Durham Posted on 03/01/2024 , work completed 04/12/2023
Excellent service
Customer Service
Quality
Value
Ingrams were absolutely fantastic from start to finish. Malcolm was very helpful and flexible when we were organising the moving date, kept in regular contact and responded quickly to emails. On the day of the house move, the team of men who came were so helpful, polite and good humoured; nothing was too much trouble. They were efficient but not in a hurry, taking time and care to do a great job. We would not hesitate to recommend Ingrams, their service was worth every penny.
Customer in County Durham Posted on 01/11/2023 , work completed 30/10/2023
Excellent service
Customer Service
Quality
Value
Ingrams looked after us from start to finish. They packed up all our belongings into 8 containers for storage whilst renovation work was done on our house. Everything was stored perfectly and then returned to us over 2 days last week, after 2 1/2 years. The men were so polite, good humoured, patient and exceptionally helpful. This reduced the stress levels enormously for which I am so grateful. No question that we will use this company again and will recommend them to friends and family.
Customer in County Durham Posted on 17/10/2023 , work completed 10/10/2023
5 star very helpful
Customer Service
Quality
Value
Amazing service for moving a lady who struggles with hidden disabilities and who had accumulated a fair few boxes of item. they had patience and understanding and nothing was a bother to them. Very friendly staff and so helpful. Thank you so much for your support and help. first class service and will recommend to everyone.
Customer in Northumberland Posted on 19/09/2023 , work completed 24/08/2023
Moving from one home to another
Customer Service
Quality
Value
If you are moving house and want a stress free first class service please use Ingrams. They are a very special company and entirely focused on putting their customers first. We used their services to move house on 5th September and used their packing/moving service. All our belongings were carefully packed up the day before our move. We didn't even have to pack a teaspoon. My husband is disabled so the packing service was the best option for us. Our belongings were really looked after and securely packaged. Bigger items which were a struggle to get through doorways was also not a problem. We had no marks on our walls in either our old or new house due to the diligence and special care taken by all Ingrams employees. We don't normally leave reviews but we knew this had to be done on this occasion. Every employee was friendly and nothing was too much trouble. As for Malcolm Ingram, he is such a lovely man who talked us through the whole process when we first made enquiries and then when he made a home visit to meet us and review what needed to be moved. We didn't get our new house keys till 3.45pm which ended up being a long wait for us. Ingrams were ready to go immediately and at one point we had about 6 lads in our house making up furniture and beds. All items were placed in the correct rooms which has helped us enormously. This is an amazing business who strive to make moving house more of a pleasant experience. Thank you so much.
DEBORAH COCKBURNN Posted on 07/09/2023 , work completed 05/09/2023
A dream team
Customer Service
Quality
Value
We'd like to say a big thank you to Malcolm and the Ingram's team for their friendly and ultra professional services. We recently moved home and a business unit from London to Bishop Auckland, so not a straight forward move. From the first phone call, Malcolm was super helpful and always took the time to listen to any concerns we had. Simo, Ray and the guys on the ground were amazing, very professional, hard working and put us at ease at what was a very stressful time. So far in our unpacking process, not one thing has been broken! We would definitely recommend Ingrams to anyone moving in the future.
Which? Trusted Traders Consumer Posted on 07/09/2023 , work completed 13/07/2023