Ingram's Removers & Storers

My sister and I arranged for Ingram's to clear our mother's bungalow for us, after she sadly died earlier this year. From the start, Ian and Malcolm were helpful, kind, prompt, and efficient. Mam had kept the bungalow fairly tidy, but there was still tons of stuff to shift. Ingram's kept within agreed timing and budget, and we especially appreciated the trouble they take to get certain items to auction and to charity, as well as their responsible use of landfill. They also took the time to leave the bungalow very clean and neat. They did a sad and difficult job very well for a grieving family. If you want a removals/clearance firm with integrity, Ingram's is the one for you. Highly recommended.

What a great job Ingrams did with our move last week from County Durham to Fife, Scotland! The guys did a brilliant job, loading and unloading in about 2 hours at each end, and dealing with the rather awkward access in their stride. Nothing was too much trouble, and we were very pleased with the service we received from everyone at Ingrams. Would recommend 100 %!

From my initial enquiry to the final box being unloaded, Ingrams were outstanding. Malcolm and Ian Ingram are so warm and friendly on the phone and offered me advice and helped regarding my move which had restricted access. I was provided with many boxes, wrapping and portable wardrobes which we soon filled up but they brought us more on the day. The 3 man removal team were very respectful and polite and took great care with all my items and the whole operation went without a hitch. I can’t recommend this company enough, I was so worried about the whole thing and as soon as they arrived my fears faded away. Top class service. Thank you.

Moving home for the first time in 37 years was a prospect which filled me with dread. But from my first contact with Malcolm Ingram my concerns/worries shrank considerably. His calm reassurances, and help with even some of the most minor of detail, confirmed all would be well. On the day of the move the tone was set by the three men who carried out the move. Smiling, efficient and energetic, I knew we were in good hands. They emptied our home quietly, with care, to the point you had to remind yourself they were actually there. We missed a couple of items, small and of no significant value, but we were asked should they be packaged and placed on the removal lorry. That is just one of many examples of their attention to detail. Once at the other end, no sign of flagging, if anything the level of professionalism picked up a gear. Not content to place items in a room designated by us, they were keen to know where exactly furniture should be placed to our satisfaction. The men never lost their good nature, handled all our queries and moved our belongings as if their own. I do not intend to ever move again - famous last words - but if I ever did, Malcolm Ingram would be my first port of call. Thank you so much to you all.

Absolutely fantastic service. Very efficient and friendly guys. They moved us 350 miles and went above and beyond. I would 100% recommend them for all Removals! Definitely 10 out of 10 customer service

Thank you for providing such an excellent service! I just wanted to let you know that the lads have been brilliant and they are a credit to the company. They have been so obliging and good natured and made the move so much easier than I anticipated. It was sad to see them leave this morning. We had a bright sunny day yesterday and I think they caught a few rays! Not so nice today so excellent timing. Anyway, just thought I’d let you know! Kindest regards, Lin Nightingale

An absolute pleasure to put our house move completely in their hands. Nothing was a bother, everything went so smoothly with the loading of our possessions, they were so thoughtful and caring, on time and very polite. The waiting about for keys was a different matter. The removals wagon was sat outside our new home for over four and a half hours, we didn't know if things were going to happen before 5pm or not and the men just sat and waited without a bother. Mr Ingram himself was getting a bit worried for us and kept intouch throughout the afternoon, he was very sympathetic about the situation, even asked if we had somewhere to stay if the keys were not handed over and completion didn't go ahead. Eventually 4.50pm we got the keys, full steam ahead and Mr Ingram kindly sent another 4 men's out to us to help get us in and sorted out in no time at all. We were so grateful to them all for what they did, can't thank them enough. We have no intention of ever moving again but if we do Ingrams would be the firm to move us. Our deepest appreciation Tracey and Kevin Turvey..

Ingrams moved us from the South East of England in November 2022 to Bishop Auckland, and finally into our refurbished property in March 2023. The job was quoted and priced remotely and the move-out went very smoothly. Most items went into storage, although some went to the new house / building site, or our short term rental. Items were finally retrieved from storage in March 2023. The team members for both moves were all very helpful and polite - which is so important - at what is a super stressful time. Some furniture bolts went missing in the move, but these were quickly replaced. Staff in the office are also really helpful. Customer service was great and we'd thoroughly recommend Ingrams.

We moved house earlier this week and would thoroughly recommend Ingram’s. They were excellent from the first quote to the final clearance of our empty cartons! They were very reassuring confirming the removal dates and process. Emails were answered promptly and although there was uncertainty over the exchange of contracts for our sale/purchase, they were patient and understanding throughout. On the removal day, the lads who packed the lorry were fantastic - they were very considerate and professional through the whole removal process. On our move-in day, the lorry arrived at our new house at the agreed time and the lads unloaded very efficiently. They were careful and tidied up as they went. They were absolutely brilliant and I would definitely recommend them to anyone who is moving. A brilliant job!

We’ve had Malcolm & the team move us & our parents numerous times, they never disappoint. Which is the reason we didn’t think about using anyone else to move house. The team are professional, friendly, easygoing, worked their socks off for 2 days solid, with any help & request’s never a bother for them. We would definitely recommend them for a stress free as you can get house move! Thank you very much.