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Endorsed by Which? Trusted Traders

Ingram's Removers & Storers

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5.0

43 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Mar 2020

About

Durham and Darlington's Premier Removal and Storage Company

From humble beginnings Ingram's have now evolved into a company offering a wide range of services both to the public and commercial sector alike. Established for over 60 years, we are a family managed company that prides itself on delivering a consistent quality service tailored to individual customer requirements. Being a versatile company we cater for all types of requests for removals and storage. We employ professional staff and run a modern fleet of Mercedes Benz vehicles which allows us to respond to a very wide variety of requests from our customers, quite often at short notice.

As members of the British Association of Removers we adhere to a strict code of conduct in all our dealings with customers, from their initial enquiry up to completion. Through our quality of work we have also gained British Standard EN 12522 accreditation for our professional domestic removals and storage service. We have over 40 years of membership with BAR.

What we do

  • Removals

    • Home removals
    • Storage services
  • More Services

    • documentation storage
    • packing service
    • sale of packaging

Customer reviews

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5.0
43 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great service.
Customer Service
Quality
Value
We used Ingrams 20 years ago and they were our number one choice for this move. The team that moved us out were really helpful and friendly. Working efficiently and without any drama. All of our worldly goods then went into storage for 5 months. Having visited the storage facility in advance we were confident that we were in good hands. On the day of moving into our new home it was a different team but just as friendly and efficient as the first team. Everything was moved in and positioned as required with not so much as a scraped wall. I hope we don’t move again anytime soon but if we do Ingrams would be the first choice again.
Customer in County Durham Posted on 30/11/2021 , work completed 26/11/2021
Excellent Company. Nothing was too much trouble.
Customer Service
Quality
Value
Right from the start when we contacted Ingram's for a quote for moving home to the actual move nothing was too much trouble. We were on the phone several times during this period as our moving date altered three times and panic sets in. The men involved in our packing and transport to our new home were efficient, friendly, hardworking and most importantly seemed to enjoy working for Ingram's which "say's it all". This is the second time we have used this Company and would highly recommend.
Customer in County Durham Posted on 15/11/2021 , work completed 12/11/2021
Removals/storage from Teesdale to Kent
Customer Service
Quality
Value
We moved from Teesdale to Kent but required storage for twelve months while we renovated the property in Kent. From start to finish Ingram’s service could only be described as outstanding, the estimate was spot on and packing was exemplarily demonstrated by no breakages or damages despite some our belongings being valuable and delicate. Being ex-military and having been moved from abroad and to and fro to Germany by many different removals companies some fourteen times, I would have no hesitation in putting Ingram’s firmly in a class above all the others. The staff, from Malcolm to the packers/drivers are highly efficient and motivated to provide what can be a fraught time to one of almost serenity. Quite simply the best and I have absolutely no hesitation in highly recommending Ingram’s as the choice to make. Well done Ingram’s and thank you.
Customer in Kent Posted on 13/11/2021 , work completed 03/11/2021
Excellent Service
Customer Service
Quality
Value
In a nightmare move from Durham to Norwich (chain of 7, exchange and completion on the same day, several delays), Ingrams were the stars and there were no problems at all with the removals. This included a last-minute swap from a direct move to temporarily putting our possessions in storage and scheduling delivery at the last minute. Throughout, Malcolm Ingram showed amazing calmness and supported us in our move. The staff who did the actual removals were professional, patient, and helpful - we couldn't fault the service. And the price was less than several local competitors (particularly given that the cost of boxes was included).
Customer in Norfolk Posted on 10/11/2021 , work completed 07/10/2021
Excellent service
Customer Service
Quality
Value
Very pleased with the service provided. My goods had to be stored for a month and the were delivered in excellent condition. All staff I dealt with were helpful and polite. Both packing my goods and unpacking them after delivery to my new home were done carefully and swiftly. I would recommend anyone moving to use them.
Customer in West Sussex Posted on 08/11/2021 , work completed 02/11/2021
Flexible and Professional
Customer Service
Quality
Value
This is an excellent company. We had a complicated house move with several threads to it. The crews were uniformally professional, courteous, and careful (as well as friendly). The price quoted was the price charged. Ingram's accommodated our additional requests in stride. They took good care of our stuff--a single coffee cup was the only casualty. I recommend them wihout reservation.
Customer in Northumberland Posted on 04/11/2021 , work completed 26/10/2021
Fully Recommend
Customer Service
Quality
Value
I couldn’t recommend Ingrams more highly. From the first phone call, through the removal process to the delivery Ingrams ensured everything went smoothly and stress free. Moving isn’t an easy job and is a stressful time for any customer but the guys at Ingrams made sure there was no stress whatsoever. The guys turned up and expertly packaged everything in our house including dismantling our very large Flat pack furniture. The keys to our new home came late and the guys were waiting for hours but didn’t complain once. Once the keys came everything was delivered to the correct rooms and the flat-pack furniture rebuild. After spending 2 days with the friendly guys once they left it felt that something was missing. Great job we couldn’t recommend Ingrams more highly
Lee in Tyne and Wear Posted on 19/10/2021 , work completed 15/10/2021
Tremendous in every respect
Customer Service
Quality
Value
Throughout every aspect of a very troublesome move experience, Malcolm Ingram and his team were professional and resourceful throughout. They accommodated changes of moving dates and despite moving 200 miles were flexible in meeting ever-changing circumstances to see our belongings safely delivered. The removal team were hardworking, diligent and handled all our house contents with great care. I would have no hesitation in recommending this firm to anyone moving locally or nationally.
Lesley in County Durham Posted on 12/10/2021 , work completed 11/10/2021
Excellent experience
Customer Service
Quality
Value
Very professional experience, from the first phone call to the after-sales service. Every phone call with Malcolm was so friendly and helpful. The two young chaps doing the removal were magnificent, when we were exhausted with weeks of packing, they just took over with reassurances that everything was fine. They moved so much, some really heavy furniture, cheerfully and without a word of complaint. Thanks guys, it was worth every penny.
Valerie in Darlington Posted on 29/09/2021 , work completed 28/09/2021
Thank you Ingram’s .We would 100% recommend you. You are truly exceptional, simply the best! kh
Customer Service
Quality
Value
Outstanding service in our two stage plus storage move from Durham to Holt. From Mr Ingram’s home visit and estimate to the job completed, we continued to be amazed by the efficiency, courtesy, helpfulness, willingness and cheer …the sheer professionalism of all involved. We were in totally safe hands with people who cared about us and our worldly goods. Nothing was a trouble eg refitting our washing machine, tv etc.. Ingram’s delivered the perfect move. We chose the firm because of a personal recommendation. We would particularly like to thank Mr Ingram for his superb organisation from estimate to diary co ordination etc. We would like to congratulate Simo’s team. How the trio managed to pack all our books and collections had to be seen to be believed…and they were so caring too. They are heroes. Simo and Ray delivered to Holt. Again they made us feel secure, significant and even stimulated by their approach. They made us feel our move was the most important thing they had to do. Mr Ingram also checked to make sure we were happy with our move. And…over the moon! Thank you Ingram’s, we would 100% recommend you to everyone. Indeed we have and we will. Continue to flourish. You are truly an exceptional firm. Denis and Mary L.
Denis and Mary in Norfolk Posted on 27/09/2021 , work completed 16/09/2021