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Trusted Traders

Ingram's Removers & Storers

Logo on white
Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb r11mov

4.9

13 Reviews

About

Durham and Darlington's Premier Removal and Storage Company

From humble beginnings Ingram's have now evolved into a company offering a wide range of services both to the public and commercial sector alike. Established for 60 years we are a family managed company that prides itself on delivering a consistent quality service tailored to individual customer requirements. Being a versatile company we cater for all types of requests for removals and storage. We employ professional staff and run a modern fleet of Mercedes Benz vehicles which allows us to respond to a very wide variety of requests from our customers, quite often at short notice.

As members of the British Association of Removers we adhere to a strict code of conduct in all our dealings with customers, from their initial enquiry up to completion. Through our quality of work we have also gained British Standard EN 12522 accreditation for our professional domestic removals and storage service. We have nearly 40 years of membership with BAR.

What we do

  • Removals

    • Home removals
    • Storage services
  • More Services

    • documentation storage
    • packing service
    • sale of packaging

Customer reviews

Reviews summary

4.9
13 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Moving house with an outstanding quality of service.
Customer Service
Quality
Value
We moved from Durham City to Worcester we had the contents of a 4 bedroom house. Once the crew arrived we immediately relaxed as they were so calm and experienced. Excellent loading we had a lot of stuff all arrived safely with no breakages. All work was undertaken with a pleasant and professional manner. We have moved internationally for many years the Ingram crew came out top in our experience.
Which? Trusted Traders Consumer29/11/2018
The trader replied (on 27/11/2018)
We are glad to hear that you felt we looked after you so well. Our staff do this day-in day-out so we are happy to take the strain off our customers as much as possible. Thank you for your comments and feedback.
We cannot rave about your company enough
Customer Service
Quality
Value
What an amazing service offered by Ingrams! Simo came to our house to arrange a quotation and this was quickly followed up by Malcolm, who gave us various options of service, as requested. We chose to have the packing service; Kevin and Ray (with James in the afternoon) arrived on the first day to pack and load the lorry. Now we are really fussy and also a bit OCD (very!) but we soon relaxed as we watched them cover the ivory coloured carpets with protective plastic, produce very sturdy Ingram boxes and copious fresh paper to carefully pack our items. In addition certain items i.e pictures were packed with “international” covering for extra protection. All the boxes were labelled for the rooms in our new home. The guys were totally professional, courteous and friendly throughout the day. This arrangement left us ample time to have a final clean of our old house. (the perfect stress free arrangement for us!). We had somewhere else to stay that night but we understand we could have had a bed picked up the next morning if we had wanted. Early next morning Ray and Simo were waiting outside our new home in the lorry. They unpacked carefully and even when it started to rain, they did whatever they could to prevent any damage to our items, i.e put a cover over the mattresses, wiped dry with a cloth, etc. For information, our new builders implied we may need to touch up a bit of paint after our furniture was moved into the house - well we don’t need to because they didn’t make any marks on the walls at all! Although we are hoping this house will be our final home if we ever did move again, we would definitely use Ingram’s. We have already shared our experience with others and will continue to do so. Thank you so much Malcolm and the team.
G and L Chambers 09/11/2018
Excellent Service
Customer Service
Quality
Value
My Partner and I have been travelling internationally for the past 30 years, now on our return to the uk we were facing our first move within the UK. I had not heard of the company, I was recommended by a former client. From the first contact I was so very impressed. Moving is such a stressful time, the vehicle livery was so smart and the crew Kevin and Jamie were perfect gentlemen, we felt relaxed and confident our move would go well. Our delivery arrived exactly on time with such professionalism, with Kevin having a very difficult access man-oeuvre, again it went well. I can Highly Recommend Ingram's for all your Removal and Storage services.
M Fessey08/11/2018
4 day move with a full packing service
Customer Service
Quality
Value
Absolutely beyond expectations. Brilliant, Thank you
S H25/10/2018
Our Removal
Customer Service
Quality
Value
I would like to say thank you so much, to Malcolm and all of the team who got us moved. It was a mammoth task packing up not just the usual household furniture and bits and pieces but also my husbands massive memorabilia collection and arcade cabinets. It took two full days for just the wrapping and boxing up. I found all of your staff to be pleasant, careful and amenable to our requests, particularly John and Mick who were a calming influence. Thank you also for sending extra staff to get us unloaded in a timely way after the keys were delayed, they all worked respectfully and without fuss. I keep looking around not quite believing we did it and that we’re here, I’m very grateful that we chose Ingram ‘s. I would not hesitate to recommend your company.
J16/10/2018
What a good move!
Customer Service
Quality
Value
Over two days (Fri & Mon) the Ingrams team packed, loaded and stored the furniture and contents of our home to go into storage. The three-strong friendly and efficient team worked quickly but carefully and the whole operation was accomplished with the minimum of fuss and stress for us. All we had to do was provide the mid-morning cup of coffee!
Which? Trusted Traders Consumer16/07/2018
Great Removal Firm
Customer Service
Quality
Value
In grams helped us with our house move. Couldn't have asked for a better and smoother move, they were great.
Chrisnixon, .03/07/2018
5*family business
Customer Service
Quality
Value
A very friendly and efficient team. Quick and easy communication with Malcolm. Would definitely recommend this family run business, it was worth every penny.
Which? Trusted Traders Consumer15/06/2018
The trader replied (on 27/11/2018)
Thank you for your comments. We do pride ourselves on being one of the most professional and also personal moving services. Clear communication helps us all with a job that can have so many issues and be so stressful - our priority has always been to provide great customer service.
Truly Professional and Courteous Service
Customer Service
Quality
Value
Having used Ingram's for a second time recently I would like to recommend their complete service which gave me complete peace of mind. From the no-nonsense quotation, prompt arrival, tireless work ethic and polite/helpful moving staff - as well as all the little extras that were 'no-trouble' for the lads... all the extra dismantling and re-erection of furniture, special packing requirements - we hope the cups of tea were sufficient to fuel your guys. I would certainly recommend Ingram's - a long standing removals firm - who are individual and professional to the core.
john_n27/03/2018
Would recommend without hesitation
Customer Service
Quality
Value
Ingram's completed a very complicated job for us, which involved putting some of our furniture into storage and moving other belongings to our son's house while we waited for the new house to become available. Malcolm and the team were so flexible, helpful and reassuring despite these setbacks. An absolutely marvellous company and service - I don't know what I would have done without them! I would recommend the business to others without question.
Which? Trusted Traders Consumer13/03/2018