Ingram's Removers & Storers

From the moment I got in touch Ingram's were helpful and friendly I used them because I had previous excellent experience 22 years ago. MIchael and Alex arrived in Worcestershire to collect my belongings and remained cheerful despite the extreme heat.They worked hard that day and the next morning being patient although I had a large number of boxes of books and some very heavy furniture.They packed everything aboard including the dogs' biscuit tin!-yes they even put up with having to work around my three large canines.They arrived up in Weardale at my new home the following morning and Michael's driving skill was awesome as he had to negotiate reversing along a narrow lane,round a tight bend and up a slope not made easy by a parked car in the way.He immerged from the van cool and smiling and proceeded to unload along with Alex my copious number of boxes and bags plus furniture still patient and helpful and still working in baking conditions Everything was delivered undamaged I cannot recommend Ingrams highly enough for their professional and caring service which I really appreciated Thankyou so much

A fabulous service from beginning to end. Malcolm was extremely helpful from his arrival to decide what was needed, to providing the estimate the same afternoon. He also ensured that a stressful time with solicitors and their erratic time scale was not a problem. A most charming, efficient and helpful man. The staff who moved me from Esh Winning to Lanchester were equally obliging and professional, nothing was any trouble. Emptying the bungalow and positioning things in the new apartment went far more smoothly than I had thought possible. This clearly family business obviously makes it their mission to ensure that everyone who works there takes great pride, care and diligence in their work and provides outstanding customer service. I have no hesitation in giving Ingram's the very highest possible recommendation.

We used Ingram's for our house move from Barnard Castle to Wiltshire. From first contact with Malcolm in Barnard Castle until delivery and unpacking in Wiltshire, the team were excellent throughout. What really stood out was the professional, friendly and polite manner of everyone working at Ingram's. We were impressed by the guy, I think it was Jamie, who came out to estimate our needs. He gave us a warm feeling that our furniture and belongings were in good hands. The actual move took three days: one to pack, one to travel, and one to unpack, plus a day for the team to drive back to Durham. The movers were excellent. Skilled in their work, friendly, helpful, and polite. Couldn't have asked for a better team. Thank you for an excellent service!

Our first contact with Ingrams was by email; their prompt response in providing a quotation and thereafter speaking on the telephone with both Malcolm and Ian instilled in us a high degree of confidence. We were not disappointed - the house move went exceptionally well. Both Malcolm and Ian were a pleasure to deal with and gave advice and were very helpful. The crew on moving day - Simon, James and Jack - were polite, professional and friendly. They dismantled a king-size bed and re-assembled it for us in our new property. No items were damaged and the whole process went very smoothly and, what we thought would be an anxious day, turned out to be quite an enjoyable day. The crew are a credit to Ingrams. The guys also had to exercise a great deal of patience in waiting for the legal process to finalise on completion day, however they moved all of our possessions into our new home with a great deal of efficiency. All the work carried out was to the agreed schedule and budget.

I was involved in a complex and protracted removals situation. I was organised. However the judicious forethought, attention to detail and planning from Ingrams prior to the storage and then moves was absolutely first class. Some criteria of the move remained uncertain. Plans were made for each eventuality. There was a last minute overseas shipment to be arranged and involving near last minute storage, shipping arrangement and co-ordination with storage on the other side. Every aspect happened smoothly and without a glitch. Items - larger small and precious - were meticulously wrapped and packed and / or stored. Everything came out of 6 week storage in the condition in which it went in. No breaks, no knocks. And the Team - Michael and James specifically, then Ray and latterly Cameron and his colleague - were cheerful, considerate, helpful, relaxed and simply brilliant at what they do. I have never met a team of professionals that has been as proficient and personable and unbelievably made me feel like they really had everything under control. This was an horrendous move, a completely daunting undertaking and Malcolm and his team (with special thanks to Michael and James) from start to finish not only did what they were signed up to do but provided complete reassurance and confidence. Just Brilliant!

The whole team at Ingram’s were phenomenal. Malcolm was superb at responding to phone calls, emails and enquiries before, during and after the move. Malcolm offered genuine advice which helped so much. We opted for the ‘pack and move’ option which was carried out with the highest levels of diligence and professionalism. Nothing was damaged, in fact after the move our furniture was assembled fantastically. The packing team from Ingram’s arrived punctually and nothing was too much trouble for them, they were effective and efficient. They packed for two days, stored our belongings over a weekend and left us with ‘weekend essentials’ which they packed on a Monday (the planned day to move). However due to circumstances beyond our control we could not move into our next property! Malcolm and the team were so fantastic and stored our belongings with no fuss. I recommend Ingram’s unreservedly. Thank you guys for everything you did so brilliantly, you are awesome.

We cannot recommend Ingram's enough! Absolutely first class service and made the stressful process of moving home, completely stress free! They removed our belongings from our old house and stored them for a few weeks until our new house was ready and then moved us back in. They took exceptional care of our things, nothing damaged, and stored well and safely. On the day we moved into our new home they arrived promptly, the guys that did all the heavy lifting were polite and very helpful and a complete credit to the company. If we ever move again we would not hesitate to use Ingram's! Huge thanks to Malcolm and the team!

My Mum recently used Ingrams to move from North Yorkshire to Lincolnshire and it was a difficult move after a bereavement. Ingrams came recommended to us and from the moment my Mum called for a quote, we cannot thank Malcolm and the team enough for everything that they did. Michael and Adam were with us for the 3 days and we had 2 other people helping, all of which were brilliant. They were diligent, careful, accommodating, chatty, thorough, efficient.....there aren't enough words to say how good they were. If I was trying to move something myself, they would instantly offer to help. Not one single item was damaged, everything was labelled and packed with the greatest care. They took some wardrobes down and reassembled them which we hadn't expected. we thought we'd have to figure it out ourselves which saved us hours. They were polite, courteous, professional, adaptable and showed compassion when we had a few tears. I cannot recommend Ingrams more highly. Thank you all for being exceptional at what you do. Moving house isn't always a happy occasion and I never fully appreciated it until last week. They made a really tough thing to do run like clock work and I cannot thank you enough for all you did.

Malcolm and the team at Ingrams were truly excellent. Moving my Mum from Wiltshire to Durham was potentially going to be stressful, but a personal recommendation to use Ingrams proved ideal. Emails were quickly answered, information needed was clarified. The two guys who came down were so quick and efficient (as well as being polite and very helpful) that far more was completed on the first day than was expected, leaving less for the extra guy hired in to assist with on the proper "moving day". Likewise, they moved all into my Mum's new property with skill - not a single thing damaged or broken! I will happily recommend Ingrams for any removal activity.

This is the third time we have used this long established family firm and would highly recommend to anyone. Excellent care from start to finish, with courteous helpful staff who treat your belongings like their own. Nothing negative to say only positives. Thanks again for a stress free move.