Polite and professional
We've had mark visit for a job before and have always been very satisfied with the service received. Very polite and professional, highly recommended to all
Customer in Nottinghamshire
Posted on 12/12/2024
, work completed 14/11/2024
Recommended
No nonesense plumbing.
Mark is exactly what you need in a plumber. Quick completion, updates and competitively priced. He looks after all our rentals and homes. After years of unreliable shoddy work, he’s a godsend to anyone with boilers to service and plumbing that can go wrong. Put simply, best trades person I have ever dealt with. Trustworthy and reliable.
Customer in Nottingham
Posted on 25/11/2024
, work completed 17/10/2024
Recommended
Excellent emergency boiler repair.
My gas boiler stopped working on a freezing cold day. I called Mark and he came that day. He didn't leave until he had chased up the part needed for the necessary repair and fitted it into the boiler. He worked quickly and professionally and didn't leave until he was sure that the boiler was functioning properly again. I can't praise Mark enough for responding quickly to this emergency and making sure that I had heating and hot water again.
Customer in Nottinghamshire
Posted on 24/11/2024
, work completed 21/11/2024
Recommended
Great work and communication
Mark stepped up to provide a temporary repair to our heating system valve leak, managed to source the part from Germany when it was found to be unavailable in the UK and then successfully fitted the part. Mark took the trouble to contact me out of hours and provided updates to the work being done. Much appreciated. Would recommend!
Customer in Nottingham
Posted on 23/11/2024
(Reviewer did not use service)
Recommended
Very reliable response
Mark Grain has completed a couple of urgent jobs for me recently. Firstly, after a water leak from a broken pipe in the bathroom he responded within the hour to isolate the leak and returned the next morning to finalise the work and replace a faulty valve. The second job involved resolving a fault on the boiler over the weekend. Both jobs were completed promptly and effectively.
Customer in Nottingham
Posted on 07/10/2024
, work completed 05/10/2024
Recommended
Professional, didn’t have to wait long got the job done.
Investigation to locate leak, inside the house. Provision and installation of new taps, new wash basin waste pipe and outside tap. Only a couple of days to wait for a quote and then the same for getting the jobs done. All work done in one day. Professional, efficient and friendly.
Customer in Nottingham
Posted on 02/10/2024
, work completed 20/09/2024
Recommended
Assorted domestic plumbing problems of an elderly couple.
This is the second time we have asked Mark to visit us to look at our problems as he impressed us on his first visit with his reliability and overall knowledge, As before, he kept us informed of his availability and on the agreed day his time of arrival. We had a list of various plumbing jobs for him which we duly handed over and then left him to it. Thankfully he set about efficiently working through the list without an any qualms nor any further input from us. The list of jobs was soon finished to our satisfaction and to a certain extent our admiration. Mark was no trouble and I can recommend him especially to the more mature members who like myself have very little DIY knowledge of domestic plumbing.
Customer in Nottingham
Posted on 19/08/2024
, work completed 19/08/2024
Recommended
Fabulous
Very good service, very helpful Documents supplied electronically which is amazing. Quick response and great guy to work with Definitely use next time
Customer in Nottingham
Posted on 01/08/2024
, work completed 27/07/2024
Recommended
Leaky toilet fixed in no time
My toilet cistern had been leaking slightly into the bowl for a while but suddenly got much worse and was refilling every ten minutes. Mark called by at very short notice even though he had a very busy schedule; he happened to be in the neighbourhood so he came to have a look. He was going to book me in but decided to take the tiles off the concealed cistern there and then to see what the problem was. He took extreme care with the tiles, making sure the flexible sealant was not going to cause the bathroom mirror to crack. I had a replacement siphon / flush valve ready to go so Mark cut that to size and took extreme care with the existing cradle that fits on top. He fitted the siphon and this stopped the water trickling straightaway. Mark said he would source some flexible grey sealant and call by later in the afternoon to reseal the tiles. He did indeed call by and took great care to ensure the sealant blended in with the existing sealant and grout. So this was all sorted in no time – same day – excellent quality work. My parents were due to come a few days later for my son’s graduation so it was really nice to have this sorted in time. It’s clear that Mark takes pride in his work and he was keen to make sure I was happy with the work. I thoroughly recommend him.
Customer in Nottingham
Posted on 14/07/2024
, work completed 08/07/2024
Recommended
Pristine service
Mark came in on the shortest of notices, attended twice by stretching his schedule to fit us in, and fixed our boiler swiftly. Absolutely and highly recommended!
Customer in Nottingham
Posted on 21/06/2024
, work completed 21/06/2024
Recommended
Very impressed :)
I moved into a new house and found the shower made odd noises. Spoke to Mark over the phone and he had a good idea what the issue was and how much it would be roughly to fix. He got the parts I needed and arrived a few hours later and replaced the shower for me. He checked everything was working and all the taps were still good before leaving. Great experience would definitely use again.
Customer in Nottinghamshire
Posted on 20/06/2024
, work completed 19/06/2024
Recommended
Swift and quality plumbing service
Mark has responded without any delays and has fixed my leaking toilet cistern within the same day of inspecting it. He did a great job and communicated well. I wouldn't hesitate to recommend him to anyone who is looking for ownest and reliable plumber.
Customer in Nottingham
Posted on 15/06/2024
, work completed 13/06/2024
Recommended
Repair of dangerous gas leak
I have nothing but paise for Mark. The installation of a Smart Meter (by another contractor) established there was a dangerous gas leak within the property despite there being no smell of gas. As a GasSafe recommended engineer, Mark was able to detect the location of the leak (which was far from straightforward) and to fix it - rendering my home safe. His analytical powers for tracking down the source of the leak were worthy of Sherlock Holmes - and he fixed the fault, rendering my home safe from a potential catastrophe. I can sleep safely tonight. Could anyone else need a finer recommendation?
Customer in Nottingham
Posted on 16/05/2024
, work completed 16/05/2024
Recommended
Fixed leaking toilet cistern
I know plumbers are always busy but I had a visitor arriving bank holiday Monday and my toilet cistern was leaking constantly. Mark sent a colleague who fixed it. He did a very good job at short notice before my visitor came. He was very nice, polite and clean.
Customer in Nottingham
Posted on 18/04/2024
, work completed 01/04/2024
Recommended
Great work
We had a leaking shower tray which needed re sealing . They were prompt in their response and completed the work quickly, delivering excellent results
Customer in Nottingham
Posted on 18/03/2024
, work completed 13/03/2024
Recommended
Prompt, honest and efficient friendly service
Mark unblocked my student daughter's toilet out of hours after we had been let down by one plumber and another trying to charge exorbitant amount once on site. Despite it being early Sunday morning when I called, Mark agreed to visit and when he was delayed slightly informed both myself and my daughter. A friendly service and we had great communication throughout. The service was efficient and he also noticed and informed of another issue with the toilet for my daughter to report to her landlord for further works. The work was a fair price, especially given it was a weekend and I wouldn't hesitate to recommend him. We have saved his details should we require a plumber during the rest of her time at university.
Customer in West Yorkshire
Posted on 18/03/2024
, work completed 17/03/2024
Recommended
Great service- highly recommend
Mark responded promptly to my email and came out to review the work the next day. One of his team completed the work that day. Would recommend Mark and team. Work completed in a tidy manner too.
Customer in Nottingham
Posted on 25/09/2023
, work completed 19/09/2023
Recommended
Excellent job
Great attention to detail. Mark and Michael are friendly and have a very professional attitude Good communication, before, during and after the work They worked continuously until the job was completed Would thoroughly recommend
Customer in Nottingham
Posted on 07/09/2023
, work completed 04/09/2023
Recommended
Sink unblocked
My sink was very badly blocked. Mark was recommended. He came on time, and went through a number of possible solutions, trying the easiest/cheapest ones first. Very efficient and systematic. He warned (rather alarmingly) that the problem was potentially serious. Eventually he had to call in help from drains experts with the appropriate equipment. It took awhile, but the pipework was unblocked eventually. Overall: Punctuality: Very good Clarity of explanation: Very good Problem solving: Excellent Value for money: Very good.
Customer in Nottingham
Posted on 10/07/2020
, work completed 16/06/2020
Recommended
Shower SOS
Our tenant contacted us to say that water was pouring down the wall in the lounge after her son had taken a shower. Couldn't get a plumber to help until we checked Trusted Traders and found Mark's number. He came as soon as he could (and when he said) and checked everything out before confirming that gaps in the shower sealant were the cause of the problem. Mark removed all the old sealant, re-sealed the whole shower, came back 2 days later to make sure it was water tight...and sourced and replaced new back nuts for a tap in the bathroom wash basin that had been wobbly for ages. All this for just £85 including parts, labour and 3 site visits. Mark is now on speed dial and we've also used him for a Vaillant boiler service at our own house...for just £50. Fantastic value for money and great service (sorry we can't give you 6 stars). Thank you Mark.
Akers
Posted on 10/09/2018
, work completed 10/09/2018
Recommended
Thorough and timely
I had broken the tap in the kitchen and it needed replacing I had rung other plumbers they weren’t interested or they couldn’t come for 4 days. I rang Mark who said he would have to juggle some appointments but would come the same day at 14.30 to have a look and see if he could do it there and then.He arrived on time and said as it was strait forward ,we agreed a price and he got on with fitting the tap we provided.Took time to make sure there were no leaks and offered to put the things back in the cupboard
Bamlett
Posted on 10/09/2018
, work completed 10/09/2018
Recommended
Excellent Service, would recommend.
We had a leak from a pipe to our water heater which pretty much flooded the garage before I was able to turn the water off. We were given Marks name from a neighbour who'd used Mark before and he came out very quickly to sort it out. It turned out there was a faulty valve which he replaced but also he upgraded the pipe work to comply with safety regulations and drain into the waste in case of any future problems, which really should have been done by the previous guy we used! Will definitely use Mark in the future, very professional.
KevinP
Posted on 28/06/2018
, work completed 28/06/2018
Recommended
Boiler service
I used Mark to service my valiant boiler as he was highly recommended by a friend who had used him several times.At all times from my initial call to completion of the job Mark acted in a highly professional manner and carried out the service to my boiler at a very good price.Wouldn’t hesitate on using Mark again in the future.
Mr Paul
Posted on 21/05/2018
, work completed 21/05/2018
Recommended
Not very reliable at all
Called Mark a couple of times to deal with a couple of problems I had, first with a faulty flushing toilet, he turned up late and spent half of the evening making a real mess and eventually had to come back the next day to sort it out. He continued to phone me up telling me he was going be late, I grin and bared it because the problem needed to be dealt with. Secondly I had an issue with the hot water not coming on quickly enough when I turned on the hot tap, first time he turned up on time and when i was still having issues the second time i called him he never turned up. I definitely won't recommend him as as seems to be highly unreliable and doesn't turn up on time.
Anonymous
Posted on 16/05/2018
, work completed 16/05/2018
Excellent Service!
We are so grateful that we found Mark via the Trusted Traders website. My mum phoned us at 8am to say she had no heating or hot water on the coldest day of the year (she's 89 and disabled). After a fruitless call to our insurers we gave up and started looking online for help. Thank goodness we found Mark; he agreed to call in on his way home after a busy day, he quickly sorted out the problem and even serviced mum's boiler as well! Now that's what we call service. He's very professional, friendly, polite and efficient....and doesn't charge the earth. Boiler is now working perfectly! We would wholeheartedly recommend Mark to anyone (and have done so!)
Linda
Posted on 01/03/2018
, work completed 01/03/2018
Recommended
Thoroughly professional
I have used Mark now for three different jobs. He always leaves a neat finish and ensures that the work is done properly. There are no cut corners and I would rely on Mark to let me know if I need more work doing or less work doing than I first thought. I have no hesitation in recommending Mark for any small jobs like connecting up a washing machine, or larger jobs such as a complete heating installation.
Bramcote Properties
Posted on 22/11/2017
, work completed 22/11/2017
Recommended
Gas fire repair and service
Mark is very courteous and conscientious - you can be confident that his work is safe before he leaves.
Paul Holmes
Posted on 05/11/2017
, work completed 05/11/2017
Recommended
Honest and reliable tradesman
We had an issue with heating coming on randomly. Mark came when promised, diagnosed the problem, located the part at a great price, installed new part, drained/balanced the system and left us clean and tidy. My only contribution was to supply the tea and pay his reasonable bill,
Stevej1964
Posted on 09/10/2017
, work completed 09/10/2017
Recommended
First choice for plumbing
Mark replaced our shower. He kept us informed every step of the way with a text to confirm when he would arrive and agreeing exactly where and how the installation would take place. He was courteous and treated our home with respect. We're very pleased with the final result and will definitely use again. Will recommend to our friends and family with confidence.
Firefly
Posted on 23/09/2017
, work completed 23/09/2017
Recommended
Bathroom fitting
Multiple jobs including fitting bath, toilet, shower and new radiators. Great finish and a reasonable price. Mark was courteous and hardworking. Would definitely recommend
Anon
Posted on 03/09/2017
, work completed 03/09/2017
Recommended
Would use them again
Grain Plumbing and Heating have done work on my boiler and central heating system, which I have been very happy with. No issues or complaints about anything at all.
Happy Customer
Posted on 17/08/2017
, work completed 17/08/2017
Recommended
Brilliant work
I have used Grain Plumbing and Heating for a repair on my immersion heater, and more recently for a service for my boiler. He was brilliant and explained everything very well and kept me informed. Came in under budget! Have already recommended to others.
Anonymous
Posted on 09/08/2017
, work completed 09/08/2017
Recommended
Would recommend
Have my boiler serviced by Mark, who always does a good job. He is easy to deal with and I would recommend his business to other people.
Anon
Posted on 19/04/2017
, work completed 19/04/2017
Recommended