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Endorsed by Which? Trusted Traders

Masons Moving Group Limited

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4.9

126 Reviews

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
126 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great company, recommend whole heartedly
Customer Service
Quality
Value
Masons brought a sense of calm, organisation, efficiency and fun to what had been a stressful house move. The quotation was friendly, quick and value for money and the office staff were very accommodating with planning. On the move day my husband and I were so pleased with the prompt and courteous staff who took control, but still always had time to listen to our questions and concerns. Their experience and professional manner gave us complete confidence in their abilities and this was demonstrated with a timely relocation with not an item misplaced or broken. Carpets were covered and paintings treated with absolute care. Thank you Masons we would never have coped without you.
Helen in Vale of Glamorgan Posted on 20/01/2022 , work completed 07/01/2022
Great company
Customer Service
Quality
Value
From initial quote through to actual move. Friendly helpful would highly recommend took out a lot of the stress for us.
Customer in Middlesbrough Posted on 14/01/2022 , work completed 06/01/2022
The team
Customer Service
Quality
Value
From start to finish a great experience. Moving out fast and efficient. great team. I didn’t lift a finger. Moving in everything went to the right rooms, right area. Same thing I didn’t lift a finger. A great experience, never do it yourself get Masons the lack of stress is well worth the money. Five stars.
Customer in Carmarthenshire Posted on 14/01/2022 , work completed 13/12/2021
Amazing service!
Customer Service
Quality
Value
By far the best removal company I have dealt with. Professional, efficient and super helpful. I am unable to find any fault whatsoever. Very competent pre-move survey carried out in person, answered all my questions and gave me confidence in my choice of remover. Some other companies simply asked for a list of contents to be provided which left me anticipating problem on the day and potentially, a price rise. They were very helpful too trying to organise the moving date which was not easy given my new house was not ready. Much appreciated. On the day, Mason’s arrived on time, all in a fabulous mood - cheerful, eager, positive, and so polite and helpful I was actually taken aback. Their attitude never flagged once, not even as they drove away. My contents had to go into storage for a week and the same service was provided when they came out of storage. Massive thanks to Gareth, Steve (x2) and Dean - you totally took away all my stress from the moment you arrived. I can honestly say I enjoyed the whole experience. 🙂 I strongly recommend this company. Only very slightly more expensive than other removers but well worth it for the service provided. You get what you pay for. Simply outstanding!
Customer in Caerdydd Posted on 13/01/2022 , work completed 09/12/2021
So, so helpful, friendly and efficient
Customer Service
Quality
Value
From the moment our removal needs were assessed and quoted for, we knew Masons was the firm for us. They offered to help with the disposal of unwanted furniture at both addresses, and handled changes with the same without quibble. Come the day the removal team were friendly and efficient for the whole of the three day process. We cannot speak too highly of the whole Masons team, and would recommend them to anyone. Thank you team.
Customer in South Yorkshire Posted on 08/01/2022 , work completed 21/12/2010
Outstanding service
Customer Service
Quality
Value
From the outset Masons we’re so helpful in sorting out my move. It was (to me) a complicated move requiring a drop off and then storage followed by a later final delivery. But they just took everything in their stride. Not the cheapest company but the service they offered combined with their help and outstanding performance in its execution made them the most desirable company for me. When they arrived this level of professionalism continued. The two removals men were friendly, knowledgeable of their trade and very helpful. Nothing was too much trouble and they took absolute care of my possessions especially items I marked as fragile or important. The speed at which they worked was amazing. And the first part of my move turned out to be as stress less as I could imagine. I have no hesitation in recommending them and I would definitely use them again should the need arise.
Customer in Cardiff Posted on 05/01/2022 , work completed 15/12/2021
Packing & Moving
Customer Service
Quality
Value
We found Masons to be be very professional in their work. The staff were very courteous and nothing was too much trouble. They took extreme care and pride in their work - no damage & no breakages. The company were very obliging when dates had to be rearranged at short notice. Although they were not the cheapest quote, we are glad that Masons did the job, from the initial survey we were completely confident and happy that they would take great care of our belongings. Please thank the men who helped us settle into our new home.
Customer in Cardiff Posted on 04/01/2022 , work completed 21/12/2021
Mason's reduced my stress immeasurably
Customer Service
Quality
Value
I was really getting myself stressed out about moving from Cardiff back to Hampshire. Masons sent someone round to answer questions and assess the job and ultimately handled disposal of a lot of Ikea furniture, heavy mattresses, a couple of broken microwaves and more. Within five hours of arriving at my place in Cardiff, they had everything in the vans and arrived promptly the following day at my parents 150 miles away. They packed up a whole bunch of stuff I had been unable to get done and they coped with the terrible access at the block of flats I lived in (right in the centre of the city, with no parking of its own and only one lift). I can't recommend them enough and I will likely use them in the future if I return to Cardiff as planned. It wasn't what I'd call cheap (without having several quotes from similar providers) but it's worth paying for quality for the peace of mind and they did a great job. It would have been impossible to do it on our own.
Jon in Hampshire Posted on 09/12/2021 , work completed 09/12/2021
Extremely professional and helpful
Customer Service
Quality
Value
We had to move at relatively short notice and feel so lucky that we chose Masons. They were so helpful and professional in our time of need. On the day the team arrived and made us feel at ease. They packed everything carefully and in good time. We can't thank Warren and his team enough for their patience on the day, as we had issues getting the keys from the solicitor which took time. A big thank you to the admin team and the wonderful removal team - it had been a stressful day, but they kept us calm. We can't recommend them highly enough!
Customer in Vale of Glamorgan Posted on 08/12/2021 , work completed 26/11/2021
Would definitely recommend!
Customer Service
Quality
Value
The office staff were friendly and helpful when I approached them, and a visit was arranged to assess how much stuff we had to move. Judging by the number of boxes they supplied, the young lady who came to assess our house obviously underestimated how much stuff we had to pack up. It wasn't a problem as we'd already bought fifty boxes ourselves, so we had enough, and I know Mason's would have provided more if I'd asked for them. She also failed to take notice of my warning that access to our new property was narrow and difficult, so on the moving day plans had to be hastily changed to swap from a lorry and trailer to two lorries. Thankfully the foreman on site, was able to sort things out, and he and his men were absolutely fantastic across the two days. Nothing was too much trouble, and they went out of their way to make sure everything was packaged to avoid breakages. Ours was a big job, and a lot of stuff had to be taken up two flights of stairs. I found myself apologising for the amount of stuff that had to go in the attic, but the men were really great about it. They were a friendly bunch, and they absolutely worked their socks off on both days. I'd recommend them any day of the week.
Customer in Merthyr Tydfil County Borough Posted on 08/12/2021 , work completed 25/11/2021