Masons Moving Group Limited

I have recently used Masons for a residential house move and words cannot describe how phenomenal their service and process was. Having never used a removal company before I was unsure how stressful this may be. I initially enquired on the website after a Google search for a local company and was called within a couple of hours. A gentlemen came over the following week to complete a survey of the contents of the house to determine how much packaging a vehicle space would be needed. He made me feel at ease within minutes discussing how it would all work with their flexibility. The service received from not only the office staff with constant communication, updates and follow up email was great, it put my mind at ease and felt like a company I could trust. Adam and James arrived the day before to pack up the house and simply just got on with it, you wouldn’t have even known they were there, we’re super friendly and even dismantled furniture that wouldn’t fit out the doorway. They both arrived the next day with Craig who finished packing up the house as we left. There was a slight delay in our key collection so another crew arrived to help unload the boxes at the new property. This was then completed within 1.5 hours and the crew even hung our clothes in the wardrobes. ALL 7 crew members were fantastic, friendly, easy going and the whole process was extremely stress free and cannot recommend them enough. Amazing service!!

Masons are the best, most efficient removal company I have used. This is the third time I have moved- it’s a very stressful time. From my first contact with Brett to discuss our move, to the actual removal day, everything was run to time, smoothly, efficiently and with no fuss. The two gentlemen who packed and moved us were very helpful and professional. I would highly recommend using Masons for your removal.

I moved into a second floor flat, and so we needed an extra team. But the guys were amazing, they were very quick and efficient, and I was fully of admiration for their energy! I will use them again, and have already recommended them to friends and family. There was another obstacle of awkward narrow roads at each end, but they used two smaller vans, and it worked really well. Big thank you to Masons and all their staff.

A professional, friendly team who are efficient and caring. Everything was done on time. We had the packing service which made the whole process stress-free. Absolutely recommend this company.

Excellent customer service. Worked very hard and completed the job professionally and well in time. Would recommend this firm every time!!!!

This is the second time we have used Masons in 18 months, we were very happy when we used them the first time ( albeit a local move ) so they were an obvious choice for our second move from one side of the country to the other. Carl and his team were great all were polite and considerate and nothing was too much trouble. Carl & Shack delivered all our goods without any damages and care was taken whilst putting items in their new home. I would not hesitate to recommend Masons. Many thanks all 😊.

Masons dealt with a 'pack and remove to storage' task for me, and every aspect was superbly managed. Fern originally visited the property to provide me with a quote for the relevant items (as I didn't wish to take everything). I subsequently changed my mind a little, but Masons were able to provide me with a revised quote taking into account the amendments. The day of packing and removal went very smoothly and I'd definitely recommend them. I'd obtained a number of quotes, but Masons were the most competitive and in addition, a number of friends had recommended them following their own positive experiences.

First, I would have absolutely no reservations in recommending Masons. They are a family business focussing on one thing for over one hundred years and that’s the task of making sure that moving house is as organised as it can be. Right through from quotation (Peter was excellent in making sure that all aspects were addressed) to the final delivery of our corner suite that got stuck on the third floor of our apartment block due to a low roof that was resolved quickly and efficiently by the team, we had the feeling of confidence in all involved. We found their pricing transparent, with no hidden extras. Communications were first class and above all the Moving Team listened to our every request offering ideas on how best to package up and transport even the most awkward of items. Nothing can prepare one for just how stressful the day of the move is. What’s for sure is that having Masons manage the moving process is one thing less that you’ll need to worry about!

For Masons this was a small job : packing some 400 technical books accumulated after 40 years of university work. The company had indicated that they would arrive by 9.00 am but were actually there before 8.30 am. The packing was completed carefully in about an hour and so they were ready to leave by 9.30 am. Similarly, the delivery to the final destination was made within the allotted hour slot. In all cases the staff who undertook the work were courteous and humorous. They clearly enjoy their job and do it well. Having obtained an estimate for the job from Masons, I sought another estimate from another company. They were slow to respond and so I took the Masons estimate and especially because they could undertake the job on a convenient date. After the job was done ,I received an estimate from the other company: it was twice that of Masons. So in a word, Masons do excellent work and offer great value for money.

We used masons for a full pack and move. From first contact every person was spoke to was friendly, reassuring and knowledgeable. As a company they were effective at communicating throughout and reliable. On the day of the move, the team were cheerful and efficient and we were fully moved out by 11am. They stayed in communication the whole day and unpacked quickly but with care. My experience using Masons was that the physical pack and move ended up being the least stressful part of the moving process and we are grateful to all the team. Couldn’t rate them higher.