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Endorsed by Which? Trusted Traders

Masons Moving Group Limited

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4.9

158 Reviews

What makes our traders different?

Removals is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with removal businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
158 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Have used twice - would unequivocally recommend
Customer Service
Quality
Value
This is the second time we have used Masons to move house - does giving them repeat business not constitute a glowing review in itself? This second time the service was just as good as the first. Their price was competitive. The office staff that we dealt with during the initial stages of planning and agreeing the move were unfailingly polite, responsive, honest and a pleasure to deal with. The crew that Masons sent to pack and load our furniture were very respectful of both ourselves and our goods. They worked incredibly hard in what can only be described as "trying" weather conditions. The entire move (of several hundred miles) proceeded exactly as planned and was completed on schedule and on budget and our chattels suffered not one scratch. We can't speak highly enough of Masons Movkng Group.
Customer in Aberdeenshire Posted on 07/08/2022 , work completed 21/07/2022
Excellent professional service
Customer Service
Quality
Value
We have used Masons before so they were the first people we looked to for our recent move from South Wales to Kent. They provided an efficient, professional but friendly service and are good value. As we sold back in April, everything was put in storage for three months but everything arrived intact and undamaged as everything was carefully packed. We moved in on two of the hottest days on record in the UK but they carried on regardless without complaint. When you call the company, more often than not it is one of the Mason family that answers the call as they obviously like to keep close to their customers, which is a good sign for any business.
Colin in Kent Posted on 28/07/2022 , work completed 20/07/2022
Professional and fast
Customer Service
Quality
Value
The team at Masons were so helpful and supportive throughout the move process, able to accommodate date changes as and when we became aware of these. Carl & Carl took care of us on the day and again were wonderful, they did a great job and called in extra hands to make sure we were in after a late exchange - brilliant! So pleased we chose Masons.
Customer in Cardiff Posted on 21/07/2022 , work completed 14/07/2022
Masons Removals in Cardiff- courteous, reliable, flexible - I would not hesitate to recommend them
Customer Service
Quality
Value
We moved from a five bed home to an apartment. So it was quite a big job so quite daunting for us, and to add a little complexity, half way through the process we had to change to non-simultaneous completion. Nothing was too much trouble for Brett and Richard and their teams. Every obstacle I threw at them they had a solution. It made a challenging situation a lot more bearable. Every team member we dealt with was polite and considerate of our situation. Expertly packed, even big items like our treasured pool table and lots of glass and mirrors. Everything was protected and packed perfectly. And the guys were so lovely and made us feel at ease Thank you to you all.
Lisa in Vale of Glamorgan Posted on 13/07/2022 , work completed 08/07/2022
Packing and removal of possessions
Customer Service
Quality
Value
The staff member who attended to the packing, worked very systematically and effectively during the process to ensure all ornaments, mirrors and tvs we’re carefully and securely packed. He was at all times very polite considerate and trustworthy. On the day of removal, a team of 3 arrived at the agreed time and they took great care in dismantling beds and wrapping the respective parts, together with all sofas and wooden furniture before transferring them to the removal lorry. I was impressed by the diligent and efficient manner in which they attended to matters and also their approach in ensuring the furniture was stored and individual items recorded as they were placed in their respective wooden containers. I was given a copy of the items placed in each of the 4 respective containers. Not only was it agreed with Masons to store my furniture until my new build property is available to me but they also agreed to take furniture that I no longer required, to the home of my daughter and this was safely delivered. My wife and I have been extremely impressed by all staff who we have met and or spoken to by telephone. They have all been extremely helpful and everything that we asked or expected of them was attended to. The company are without doubt a very professional and caring organisation and I am happy to unreservedly recommend their service.
Customer in Cardiff Posted on 07/07/2022 , work completed 29/06/2022
Outstanding service, superb work ethic, hardworking and trustworthy staff
Customer Service
Quality
Value
We cannot fault Masons and we think they are excellent in all departments. In our conversations with Brett and Richard we always felt that we were being listened to and valued, and most importantly they had time for us. The details of the move (a stressful downsize!) were made very clear, with helpful advice given including options for doing all the packing ourselves compared with having it all done for us. The fees were listed accurately with no hidden extras, and we thought they were very reasonable - and later on when we saw how hard Damian and Nathan worked (flat out for two full days) we think that they earned every single penny. Fern visited us to get an idea of the scale of the move and gave us a really accurate estimate of what was needed having also visited our purchase property to check on access issues for vans. We were also impressed with the possibility of using Masons storage if needed. We could only confirm the precise moving date within 10 days of completion, and Masons were very understanding about our uncertainty. They have a huge fleet of vans and an experienced workforce that offer contingency planning should anything be delayed. The day before the move they came in to pack up all our stuff, with the staff understanding immediately the layout and the destinations of boxes for rooms. On the actual day everything went smoothly with no breakages and all boxes and furniture left in the right locations. All in all we would recommend Masons without reservation.
Danny in Vale of Glamorgan Posted on 02/07/2022 , work completed 23/06/2022
Friendly, efficient service
Customer Service
Quality
Value
Masons moved me from Cardiff to Surrey. I used the packing service and everything was wrapped and cushioned. My move went very smoothly. All the team were helpful, polite and efficient and I would not hesitate to recommend them.
Linda in Surrey Posted on 25/05/2022 , work completed 11/05/2022
Great service
Customer Service
Quality
Value
I am very happy with Mason's service moving house. All staff professional and friendly. They accomodate us to move house with a short notice which I was extremely needed. I would highly recommend Mason's company.
(your username) Posted on 20/05/2022 , work completed 12/05/2022
Very patient.
Customer Service
Quality
Value
Great service, patient with our ever changing moving dates. The team moving us to and from storage were professional and lovely. The office team were a little blunt but helpful.
Customer in Rhondda Cynon Taf Posted on 05/05/2022 , work completed 11/04/2022
Great service.
Customer Service
Quality
Value
Excellent service from a family business. We are repeat customers as Masons did a great job last time. All of the staff both on the move itself and in the office were professional, friendly and nothing was too much trouble. Masons also agreed to store garden plants for us for until we move into our new home and the team leader of the move said he would make sure they are watered. Definitely above and beyond.
Customer in Kent Posted on 04/05/2022 , work completed 28/04/2022