Endorsed by Which?

Masons Moving Group Limited

5.0

283 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
283 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent Service
Customer Service
Quality
Value
We had lived in our house for 42 years, we were very anxious about moving as we had a lot of possessions mainly in our attic. Masons were amazing, nothing was too much trouble and the whole team were friendly, polite and courteous. Once we had unpacked most of the boxes I rang and asked for the boxes and packing materials to be removed and recycled. I was very happy with the service provided. I wouldn’t have any hesitation in recommending Masons.
Customer in Newport Posted on 29/01/2025 , work completed 15/01/2025
Friendly, Professional and Reliable
Customer Service
Quality
Value
Excellent - efficient, friendly ,careful and reliable company. Very reassuring . Would recommend any time.
Customer in Swansea Posted on 29/01/2025 , work completed 23/01/2025
Professional Service
Customer Service
Quality
Value
Masons moved Mum from Aberaeron into their storage facility in Barry over 2 days. We used their packing service to make the move as smooth as possible and even through a stressful situation they were extremely professional, friendly & accommodating. Richard was very understanding when we had to cancel & rearrange the move date & on the actual move days, Simon & the team arrived on time, were polite, efficient & definitely went over & above to pack everything. Would certainly use this company again & have no hesitation in recommending them.
Customer in Bro Morgannwg Posted on 28/01/2025 , work completed 15/01/2025
Masons simply superb
Customer Service
Quality
Value
We were moved by Masons from our home in Peterston-super-Ely to Great Alne Park in Warwickshire. The move could not have gone better, no damage to our possessions and carried out by friendly staff who couldn’t do enough. We are in our mid-seventies, so the move was always going to be a challenge to say the least, but Masons made it as easy as possible for us. Thank you from Graham & Moe.
Customer in Warwickshire Posted on 21/01/2025 , work completed 02/01/2025
Move and Store
Customer Service
Quality
Value
We used Mason's for our move and also to store for a few weeks as our dates did not tie up. This all happened over the Christmas period when the company was very busy. The move went very well. The teams involved did all they could to assist us in a timely manner. Having 24-hour accessible storage was very useful for us.
Customer in Rhondda Cynon Taff Posted on 16/01/2025 , work completed 02/01/2025
We did eventually move
Customer Service
Quality
Value
Contacted Masons to move my belongings. Although I had to cancel 5 times till I got a date. I called last minute on a Tuesday to say can you move me on Friday. Answer yes of course. To say I was pleased was an understatement. They turned up on Friday morning two lorries and 4 men. Packed up and all in the lorries and off they went. Arrived at my new home with 7 men now unloading the lorry’s faster than I could say where I wanted everything. They were very polite and curious of our needs. Before I knew it we were in and they were ready to go. All this and it was the Friday before Christmas. Made our move so easy I would recommend them to everyone. I’d like to say a big thank you to all involved. Happy new year 2025
Customer in Vale of Glamorgan Posted on 09/01/2025 , work completed 24/10/2024
A smooth move!
Customer Service
Quality
Value
We hadn’t moved house in about 10 years, so we were quite anxious about the enormity of this move (we have a lot of possessions crammed into a small 2 bed terrace, moving to a 4bed) and to complicate things we’d been having trouble with abusive neighbours which we feared would make the move difficult for us, causing a lot of stress. Peter was excellent in the initial home visit and reassured us completely. The team who attended the move were amazing and despite the difficult parking situation they completed the job perfectly. I couldn’t quite believe how smoothly the move went and can’t thank Masons enough for their excellent customer care, communication throughout and completion of the move. I don’t want to move again but if we have to, we’d choose Mason’s again.
Customer in Cardiff Posted on 04/01/2025 , work completed 21/11/2024
Excellent.
Customer Service
Quality
Value
Excellent service. Arranged self storage for us at relatively short notice, and moved it all into our new home when the day finally came. Cannot fault any of the people we dealt with, the guys were on time and very efficient with the moving in and John particularly when it came to sorting out the self storage.
Customer in Vale of Glamorgan Posted on 03/01/2025 , work completed 24/12/2002
Highly recommended
Customer Service
Quality
Value
I was very happy with the service provided. The whole team were friendly and efficient and I wouldn’t have any hesitation in recommending them.
Customer in Vale of Glamorgan Posted on 19/12/2024 , work completed 06/12/2024
Great Service
What a great company. Moved early December down to Essex and could not have wished for a better team from Masons, everything went smoothly.
Customer in Cardiff Posted on 17/12/2024 (Reviewer did not use service)