Masons Moving Group Limited

The Masons team were excellent all round, from my initial enquiry to the move all the staff were very helpful and although we were moving to a second floor flat the move day went without a hitch. The packers and the move team were all very efficient and nothing was too much trouble.

I recently shopped around for a removal company to move my furniture from Cardiff to Manchester and obtained four quotes. Mason’s not only provided the most competitive price by far, but their service was outstanding. From the office staff to the removal team, everyone was professional, courteous, and efficient. On the day of the move, the team arrived promptly, dismantled the necessary furniture, and loaded everything onto their lorry with great care. My belongings were delivered the following day exactly on time, just as promised. I was thoroughly impressed with the entire experience and would highly recommend Mason’s Removals to anyone seeking a reliable and professional moving company.

The team were helpful and efficient. Nothing was too much trouble and they made our move as trouble free as posdible. Da iawn a Diolch

We booked Masons for a packing, move, storage of some items while we had work undertaken and return and unpack/rebuild of wardrobes, tables etc. The guys were brilliant, polite, careful and helpful. Turned up when they said they would, kept us up to date about everything, packed and unpacked everything we asked for unpacking carefully and came back a few days after we had moved back in to collect and take away the packing boxes that we had to unpack ourselves.

I would highly recommend Masons as a removals company. They were fast, friendly, efficient and went above and beyond on our moving day after issues with the previous owners removals van. Really appreciated their help and support and wouldn’t hesitate to recommend them to others.

We obtained two quotes to move our very full 4 bed house into a 5 bed town house. Masons was by far the best quote for packing and moving, after their very helpful surveyor visited, but we had no pressure afterwards from Masons to accept. Our sale was very protracted (ie months) but they stood by their quote. They recommended to pack over two days, most things on Day 1, and then 'bed kettle and microwave' on Day 2, completion day. All the Masons team members worked hard to get us packed and loaded on time, were very friendly, helpful and were reassuring as our completion time got later and later. We finally got the keys at 1610 but Masons stayed on to unload the larger of two vans until after 1900, though there was an extra "late" charge. The second van was unloaded the next morning, and the crew remained helpful, even repositioning furniture when we changed our minds!

Used Masons to pack & vacate premises in West Wales, possessions were placed in Masons Self Storage facility & then ultimately for the onward move. All employees were extremely competent, efficient & considerate at all times. Storage facility was clean, safe & accessible 24/7. Will have absolutely no problem recommending this company in the future.

After getting a few quotes from other companies for a residential move I rang Masons and spoke to Richard on the phone. He was very helpful in explaining how things work, booking procedures and was very honest about what they could provide. Solicitors kept us waiting until last minute to exchange contracts but every time I rung the office they were great, very understanding and we got things sorted. As it was last minute I had to get the moving boxes from the Barry site instead of them being delivered but this wasn’t their fault. Come moving day the team that turned up were on time, well presented and very polite. This left me very reassured that my possessions were in good hands. The guys worked so hard all day ensuring things run smoothly. All of my possessions were handled with great care and I could not recommend this company more highly. The guys that turned up represented Masons to the highest standard. I would not hesitate to use this company again in the future, they took the stress out of what should be a very stressful day. Many thanks to them.

As this was our first move in 30 years and a daunting one from Derby to Wales, we didnt have a clue. Masons were fantastic from the initial enquiry to the actual removal. Customer service made me feel valued and were patient with all my queries. They organised the move with such precision causing us no stress what so ever. The guys on the vans worked so quickly and efficiently but were friendly and helped us organise ourselves. Considering the distance I thought the costs were more than reasonable for such a professional and friendly service.

I have to say how pleased I was with the service received from Masons. I had a very large sideboard and a linen press to be moved . The sideboard was very heavy even when the top was separated from the base, they had a very tricky manoeuvre to get the thing out of the house but they were very calm, quietly spoken and very strong ! They got the job done with no fuss and safely repositioned into another house. No damage was done to property or furniture which was quit a relief as the sideboard has three large mirrors. I would highly recommend this company.