Matt Sage Plumbing and Heating Limited

I contacted Matt Sage as my boiler had stopped working and spoke to his receptionist who was extremely friendly and helpful. She talked me through several options to try to get it working. Eventually I got it working but I still wanted to book a service which she was able to book for the next day. Matt arrived at the time arranged and came across as very professional and knowledgeable. Through discussion we agreed on a full service. At the final testing, Matt identified a problem which required an engineer from Worcester Bosch to attend, which Matt organised for me for the same day. Matt returned the following week to complete and sign off the service. This is the first time I have used Matt and following my experience I have arranged to use Matt for a regular yearly service

I contacted Matt Sage through the Heating Hub, who provide information about the boiler setup to maximise performance and efficiency. In particular, I wanted Matt to provide appropriate new controllers for central heating and hot water to take full advantage of my existing boiler's modulating capability. This is a reasonably technical subject to explain to a layman (myself) but Matt ensured that I had all the necessary facts to understand what he was suggesting. His service was prompt, efficient, courteous and effective. I now have a much better setup than previously, with only the relevant components replaced. Afterwards, I had a few follow-up questions which Matt answered fully and immediately. A great service. Thank you.

A professional approach from start to finish. Arrived to quote the works when agreed unlike other companies. A detailed quote showing exactly what we'd asked for together with valuable advice and recommendations. We booked the worked with a small deposit and Matt & Dave arrived when arranged on Monday morning. All the works were completed to an excellent standard by Wednesday afternoon. We have now requested a further quote for some shower reservations and will continue to use Matt and recommend whenever the need arises. Thanks again gents.

Upon our retirement in 2019, we paid Matt Sage Plumbing and Heating Limited, a Worcester Bosch Accredited Installer, just under £4,000 to replace our old boiler with a WORCESTER BOSCH combi boiler. Everything seemed great for the first 13 months until the boiler started intermittently vibrating when ever drawing hot water, lasting 2-16 hours on 25 days for the next 5 months. Upon contacting Matt Sage, he referred us to Worcester Bosch to fix it under the guarantee, and contacted Worcester Bosch himself to urge them into action. As a result, it took 4 Worcester Bosch engineers to address the problem. Having twice replaced part of the boiler, Worcester Bosch then blamed a faulty shower as the cause, for which I paid Matt Sage to replace. None of which made an immediate difference, although the vibrations ceased in October 2020 following a visit by Worcester Bosch, despite reporting 'no fault found'. Then, a month ago, the vibrations returned, resulting in Worcester Bosch in replacing the boiler "to fully rule-out boiler culpability." However, when the vibrations reoccurred 5 days later, Worcester Bosch pointed out "Previous site visits by Worcester Bosch have not evidenced the boiler as root-cause," which suggests a system fault, having already warned me that repeated vibrations may be seen as a system fault. Other than referring me to Worcester Bosch, assisting in getting a Worcester Bosch Engineer to visit and replacing a faulty shower at my expense, Matt Sage as the Worcester Bosch Accredited Installer, has been nowhere to be seen in ensuring that there is no system failure at any point in the process, which somewhat has left us in the lurch.

We have now used Matt & Co on a couple of occasions, last year for a gas refit and new kitchen plumbing, then a new boiler and this year our first boiler service ! Whenever you phone the customer service is always excellent, and bookings are always confirmed and the engineers always arrive on time ! We have always found Matt's pricing to be excellent and work is always carried out to a good standard and engineers & work area are always clean and well presented. We are now planning further work and I have and will recommend Matt & team to anyone who needs a good reliable service! Many thanks and keep up the good work 😊

Have been using Matt Sage for years, they have never ever let me down, friendly and reliable. Boiler broke down, which is not too bad in summer but rang for help, the lovely David turned up worked out the problem and a few days later turned up with the replacement part and a big smile, even my dog is pleased to see him. In the past have saved us a fortune as they do the work that is needed and no attempt to talk you into having more than necessary. Also I trust them.

Damp patch on bedroom ceiling; checked loft and found puddle under main water tank. Pipes and connections dry, but water seeping from beneath the tank. Obtained 'Matt Sage' contact details from the Which? trusted traders page and emailed him the same day. Mr Sage replied that evening and conducted an 'on-site' inspection the very next day - new water tank needed! He obtained the cost of a replacement tank and provided a repair quote later that afternoon. Work agreed straightaway and Mr Sage arranged for his team to undertake the work the following day. The workman arrived on time, they were professional, polite and conscientious; first class! If needed, I will not hesitate to contact 'Matt Sage' again.

Fantastic service only found out at the last moment that we needed a boiler service before we could exchange contracts on our house sale. The company were brilliant, lovely staff who were really helpful. Thank you very much we will definitely use you again.

Initially impressive. After I'd sent a £500 deposit I was told that the date we'd discussed (8 Oct) was no longer possible because "Apologise, I have been away and we have an older customer in Sudbury who has no water as she has a water main leak which the office has booked in on the Monday. I can do the 17th that is no problem. I will book you in." I'm in my 70s and suffer from painful arthritis especially in cold conditions. The engineers were about to leave after the installation when I pointed out they hadn't replaced the roof tiles. A pretty major omission! The following morning the Worcester Bosch boiler was leaking. Matt Sage sent the same engineer who made some adjustments and left. The following morning it leaked again & was repaired by the manufacturer. I've written twice requesting a paper receipt for the £2500 paid but it seems my requests have been ignored. The last request was on 14 November.

I called Matt Sage Plumbing for my mum, as we noticed her boiler had a slight leak. We was told that someone would be with us between 4-5pm. They actually turned up bang on 4pm. Gave the boiler a good check, was very honest and said that it's a old boiler (which it really is), they checked for any leaks but because there was a lot of limescale around the pipes, if they tried removing it, that it could possibly make things so much worse. So as long as we were happy that it wasn't leaking (the odd drip) to leave alone. We were happy with that. They also gave a great quote if we needed a new boiler later on (we asked for the quote). We would definitely use them again, and would recommend them most definitely. Honest, polite, reliable. Thanks again Kelly and Christine

From the initial consultation Matt Sage Plumbing and Heating came across extremely professional and knowledgeable and were able to offer creative advise and solutions that we hadn't considered. We had a number of quotes for the project and decided to go with Matt Sage because of his initial site visit which left us with full confidence in the company and also for the value of their quotation. The project included the removal of an old back boiler, the supply and installation of a new Worcester Bosch 550CDi combination boiler, the upgrade of existing radiators with the installation of new radiators plus the rip-out and refurbishment of both our bathroom and shower room. Throughout the project Matt Sage Ltd were extremely professional, helpful and efficient. They were able to accommodate a number of design changes that we made throughout the progress of the project and we were amazed with their work ethic which was always five stars. On completion of the project all work was very high quality and we couldn't be more happier with the end result. All elements of the design was captured and completed on time, on budget and with great efficiency. We are so pleased we decided to use Matt Sage for our project and will using them again in the future. We have already recommended this company to our friends and family and would highly recommend them in the future. Great Job Guys - 5 Star Service

Fantastic work as always!! Been servicing our boiler for a number of years now and recently ripped out old boiler and replaced with new combi boiler! Professional,punctual,friendly, efficient and all round legend!! Highly recommended!