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Trusted Traders

Matt Sage Plumbing and Heating Limited

Logo on white
Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed
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4.8

55 Reviews

About

Matt Sage Plumbing and Heating Limited is a family run company we pride ourselves on our reputation and professionalism, our aim to make sure every customer is fully satisfied with all work that is undertaken.

All work is carried out to the highest possible standard, all pipework is neatly clipped, cleaned and tidy - Please see the photos Below!

◦We cover the north Essex and south Suffolk area and undertake all the following work,

◦Natural Gas and LPG Boiler servicing, breakdowns and installations - DOMESTIC and COMMERCIAL

◦Large Domestic and Commercial heating installations/Servicing

◦Un-vented Hot water Systems

◦Power Flushing and Water Quality Testing

◦Bathroom and Wet room installations -

We fit Premium boilers from Worcester Bosch and ATAG Heating Technology - both with UPTO 10 YEAR WARRANTIES!

We offer 0% Finance on all Worcester Bosch boilers

For a free no obligation estimate please do not hesitate to contact us today. 01255 808 110 - 01206 808 460 - 0781 600 5363

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Underfloor heating
    • Boiler repair
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Bathroom fitters

    • Bathroom refurbishment
    • Wet rooms
  • Gas installers

Customer reviews

Reviews summary

4.8
55 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Very disappointing
Customer Service
Quality
Value
Initially impressive. After I'd sent a £500 deposit I was told that the date we'd discussed (8 Oct) was no longer possible because "Apologise, I have been away and we have an older customer in Sudbury who has no water as she has a water main leak which the office has booked in on the Monday. I can do the 17th that is no problem. I will book you in." I'm in my 70s and suffer from painful arthritis especially in cold conditions. The engineers were about to leave after the installation when I pointed out they hadn't replaced the roof tiles. A pretty major omission! The following morning the Worcester Bosch boiler was leaking. Matt Sage sent the same engineer who made some adjustments and left. The following morning it leaked again & was repaired by the manufacturer. I've written twice requesting a paper receipt for the £2500 paid but it seems my requests have been ignored. The last request was on 14 November.
Customer in Essex08/01/2019
The trader replied (on 04/03/2019)
I would like explain what happened to receive this negative review, some 7 months later. As a company we only ever book larger jobs in the diary once a deposit and the quote acceptance (14 day cooling off period) form has been received, at the time of the estimate the 8th OCT was available but all dates are first come first serve. The deposit and form were received and we were already booked up. A customer with NO drinking water at all was booked in. We arranged for the following week. The customers boiler was working at the time of the estimate as i checked it, and it was a simple case of a boiler upgrade, not because it did not work. The roof tiles being left up baffles me as we had not finished installing the new flue through the roof as the ladders were still attached to the wall ! The new boiler unfortunately did leak/drip from a faulty o ring, we were around first thing at 8AM the next day and fixed the leak, The customer was still unhappy so we asked if she would like us to call Worcester and get them to check it over and to put her mind at rest, which she had agreed and we arranged a service call for her. Our invoices are all digital and numerous times we have sent copies to the customer including e-mail and post. This negative review i feel has come completely out of the blue, we really did bend over backwards to sort any issues that were raised at the time of the installation.
Quick response, honest & reliable
Customer Service
Quality
Value
I called Matt Sage Plumbing for my mum, as we noticed her boiler had a slight leak. We was told that someone would be with us between 4-5pm. They actually turned up bang on 4pm. Gave the boiler a good check, was very honest and said that it's a old boiler (which it really is), they checked for any leaks but because there was a lot of limescale around the pipes, if they tried removing it, that it could possibly make things so much worse. So as long as we were happy that it wasn't leaking (the odd drip) to leave alone. We were happy with that. They also gave a great quote if we needed a new boiler later on (we asked for the quote). We would definitely use them again, and would recommend them most definitely. Honest, polite, reliable. Thanks again Kelly and Christine
Customer in Essex11/12/2018
The trader replied (on 04/03/2019)
Thank you Very Much.
Brilliant job
Customer Service
Quality
Value
Excellent service. Have use before and would strongly recommend.
Adam, Essex10/08/2018
The trader replied (on 04/03/2019)
Thank you Adam.
Excellent company
Customer Service
Quality
Value
First class installing new boiler. Will have them again to do other work.
Christopher, Essex31/07/2018
The trader replied (on 04/03/2019)
Thank you Chris.
Brilliant
Customer Service
Quality
Value
Brilliant job, expertly done.
Carole, Essex30/07/2018
Full boiler upgrade including radiators + full bathroom and shower room refurbishment
Customer Service
Quality
Value
From the initial consultation Matt Sage Plumbing and Heating came across extremely professional and knowledgeable and were able to offer creative advise and solutions that we hadn't considered. We had a number of quotes for the project and decided to go with Matt Sage because of his initial site visit which left us with full confidence in the company and also for the value of their quotation. The project included the removal of an old back boiler, the supply and installation of a new Worcester Bosch 550CDi combination boiler, the upgrade of existing radiators with the installation of new radiators plus the rip-out and refurbishment of both our bathroom and shower room. Throughout the project Matt Sage Ltd were extremely professional, helpful and efficient. They were able to accommodate a number of design changes that we made throughout the progress of the project and we were amazed with their work ethic which was always five stars. On completion of the project all work was very high quality and we couldn't be more happier with the end result. All elements of the design was captured and completed on time, on budget and with great efficiency. We are so pleased we decided to use Matt Sage for our project and will using them again in the future. We have already recommended this company to our friends and family and would highly recommend them in the future. Great Job Guys - 5 Star Service
Elly Goodchild18/07/2018
The trader replied (on 20/07/2018)
Hi Elly and Garry, Thank you so much for such a great review ! I am so happy that you are delighted with your new heating system and bathrooms ! See you soon for the next part of the project. Many thanks Matt Sage
Excellent service.
Customer Service
Quality
Value
We found Matt Sage Plumbing highly recommended on Which Trusted Trader, and he has certainly lived up to his reviews. So nice to have confidence in a plumber again. We will be recommending his services to others.
Catherine, Essex16/07/2018
Excellent workmanship
Customer Service
Quality
Value
Matt Sage replaced our entire heating system and during their 3 days with us were very professional. The quality of their work was exceptional and their communication was good before and during the work. They are highly recommended.
Which? Trusted Traders Consumer12/07/2018
Excellent job
Customer Service
Quality
Value
Full heating system install - very impressive job, worked very hard and tried hard to take our wishes into account. Pleased with final result & looking forward to a cosy flat in future.
Ray, Essex14/06/2018
A Job Well Done Thank You
Customer Service
Quality
Value
Very happy with all they did for us. Will recommend them with confidence.
Roger, Essex30/04/2018
The trader replied (on 23/05/2018)
Thank you Roger.