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Endorsed by Which? Trusted Traders

Matt Sage Plumbing and Heating Limited

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4.8

64 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Matt Sage Plumbing and Heating Limited is a family run company we pride ourselves on our reputation and professionalism, our aim to make sure every customer is fully satisfied with all work that is undertaken.

All work is carried out to the highest possible standard, all pipework is neatly clipped, cleaned and tidy - Please see the photos Below!

◦We cover the north Essex and south Suffolk area and undertake all the following work,

◦Natural Gas and LPG Boiler servicing, breakdowns and installations - DOMESTIC and COMMERCIAL

◦Large Domestic and Commercial heating installations/Servicing

◦Un-vented Hot water Systems

◦Power Flushing and Water Quality Testing

◦Bathroom and Wet room installations -

We fit Premium boilers from Worcester Bosch and Viessman - both with UPTO 10 YEAR WARRANTIES!

We offer 0% Finance on all Worcester Bosch boilers

For a free no obligation estimate please do not hesitate to contact us today. 01255 808 110 - 01206 808 460 - 0781 600 5363

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
    • Emergency plumbing services
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Radiators and central heating
    • Underfloor heating
    • Boiler repair
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Bathroom fitters

    • Bathroom refurbishment
    • Wet rooms
  • Gas installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
64 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
New Boiler, Radiators & Vanity Units
Customer Service
Quality
Value
A professional approach from start to finish. Arrived to quote the works when agreed unlike other companies. A detailed quote showing exactly what we'd asked for together with valuable advice and recommendations. We booked the worked with a small deposit and Matt & Dave arrived when arranged on Monday morning. All the works were completed to an excellent standard by Wednesday afternoon. We have now requested a further quote for some shower reservations and will continue to use Matt and recommend whenever the need arises. Thanks again gents.
Hazel in Essex Posted on 19/08/2021 , work completed 18/08/2021
Disappointed
Customer Service
Quality
Value
Upon our retirement in 2019, we paid Matt Sage Plumbing and Heating Limited, a Worcester Bosch Accredited Installer, just under £4,000 to replace our old boiler with a WORCESTER BOSCH combi boiler. Everything seemed great for the first 13 months until the boiler started intermittently vibrating when ever drawing hot water, lasting 2-16 hours on 25 days for the next 5 months. Upon contacting Matt Sage, he referred us to Worcester Bosch to fix it under the guarantee, and contacted Worcester Bosch himself to urge them into action. As a result, it took 4 Worcester Bosch engineers to address the problem. Having twice replaced part of the boiler, Worcester Bosch then blamed a faulty shower as the cause, for which I paid Matt Sage to replace. None of which made an immediate difference, although the vibrations ceased in October 2020 following a visit by Worcester Bosch, despite reporting 'no fault found'. Then, a month ago, the vibrations returned, resulting in Worcester Bosch in replacing the boiler "to fully rule-out boiler culpability." However, when the vibrations reoccurred 5 days later, Worcester Bosch pointed out "Previous site visits by Worcester Bosch have not evidenced the boiler as root-cause," which suggests a system fault, having already warned me that repeated vibrations may be seen as a system fault. Other than referring me to Worcester Bosch, assisting in getting a Worcester Bosch Engineer to visit and replacing a faulty shower at my expense, Matt Sage as the Worcester Bosch Accredited Installer, has been nowhere to be seen in ensuring that there is no system failure at any point in the process, which somewhat has left us in the lurch.
Customer in Essex Posted on 07/07/2021 , work completed 04/04/2019
Always polite, helpful and on time!
Customer Service
Quality
Value
We have now used Matt & Co on a couple of occasions, last year for a gas refit and new kitchen plumbing, then a new boiler and this year our first boiler service ! Whenever you phone the customer service is always excellent, and bookings are always confirmed and the engineers always arrive on time ! We have always found Matt's pricing to be excellent and work is always carried out to a good standard and engineers & work area are always clean and well presented. We are now planning further work and I have and will recommend Matt & team to anyone who needs a good reliable service! Many thanks and keep up the good work 😊
Customer in Essex Posted on 01/07/2020 , work completed 30/06/2020
Terrific company
Customer Service
Quality
Value
Have been using Matt Sage for years, they have never ever let me down, friendly and reliable. Boiler broke down, which is not too bad in summer but rang for help, the lovely David turned up worked out the problem and a few days later turned up with the replacement part and a big smile, even my dog is pleased to see him. In the past have saved us a fortune as they do the work that is needed and no attempt to talk you into having more than necessary. Also I trust them.
Karen Posted on 26/05/2020 , work completed 26/05/2020
Outstanding
Customer Service
Quality
Value
Damp patch on bedroom ceiling; checked loft and found puddle under main water tank. Pipes and connections dry, but water seeping from beneath the tank. Obtained 'Matt Sage' contact details from the Which? trusted traders page and emailed him the same day. Mr Sage replied that evening and conducted an 'on-site' inspection the very next day - new water tank needed! He obtained the cost of a replacement tank and provided a repair quote later that afternoon. Work agreed straightaway and Mr Sage arranged for his team to undertake the work the following day. The workman arrived on time, they were professional, polite and conscientious; first class! If needed, I will not hesitate to contact 'Matt Sage' again.
Customer in Essex Posted on 29/01/2020 , work completed 29/01/2020
Brilliant
Customer Service
Quality
Value
Fantastic service only found out at the last moment that we needed a boiler service before we could exchange contracts on our house sale. The company were brilliant, lovely staff who were really helpful. Thank you very much we will definitely use you again.
Rachel, Essex Posted on 28/08/2019 , work completed 28/08/2019
Very impress, will use them again
Customer Service
Quality
Value
Very impressed with the fitting of the boiler and associated pipework and venting work. The equipment was fitted with satisfying attention to detail. Minor issues were attended to and I am very happy with the final outcome. Recommended.
Anne, Essex Posted on 04/06/2019 , work completed 04/06/2019
Fantastic service
Customer Service
Quality
Value
A fantastic professional service from start to finish. House was respected and heating now working better than ever before. New boiler relocated and furniture moved where needed but house put back beautifully at the end of the two days. I can't fault this service and fully recommend. Thank you.
Elaine, Essex Posted on 18/04/2019 , work completed 18/04/2019
The trader replied (on 28/05/2019)
Thank you for your review Elaine. I am very pleased you love your new heating system !
Very professional
Customer Service
Quality
Value
Great work and professional team. Good recommendation met expectations.
Jon, Essex Posted on 04/04/2019 , work completed 04/04/2019
Very disappointing
Customer Service
Quality
Value
Initially impressive. After I'd sent a £500 deposit I was told that the date we'd discussed (8 Oct) was no longer possible because "Apologise, I have been away and we have an older customer in Sudbury who has no water as she has a water main leak which the office has booked in on the Monday. I can do the 17th that is no problem. I will book you in." I'm in my 70s and suffer from painful arthritis especially in cold conditions. The engineers were about to leave after the installation when I pointed out they hadn't replaced the roof tiles. A pretty major omission! The following morning the Worcester Bosch boiler was leaking. Matt Sage sent the same engineer who made some adjustments and left. The following morning it leaked again & was repaired by the manufacturer. I've written twice requesting a paper receipt for the £2500 paid but it seems my requests have been ignored. The last request was on 14 November.
Customer in Essex Posted on 08/01/2019 , work completed 17/10/2018
The trader replied (on 04/03/2019)
I would like explain what happened to receive this negative review, some 7 months later. As a company we only ever book larger jobs in the diary once a deposit and the quote acceptance (14 day cooling off period) form has been received, at the time of the estimate the 8th OCT was available but all dates are first come first serve. The deposit and form were received and we were already booked up. A customer with NO drinking water at all was booked in. We arranged for the following week. The customers boiler was working at the time of the estimate as i checked it, and it was a simple case of a boiler upgrade, not because it did not work. The roof tiles being left up baffles me as we had not finished installing the new flue through the roof as the ladders were still attached to the wall ! The new boiler unfortunately did leak/drip from a faulty o ring, we were around first thing at 8AM the next day and fixed the leak, The customer was still unhappy so we asked if she would like us to call Worcester and get them to check it over and to put her mind at rest, which she had agreed and we arranged a service call for her. Our invoices are all digital and numerous times we have sent copies to the customer including e-mail and post. This negative review i feel has come completely out of the blue, we really did bend over backwards to sort any issues that were raised at the time of the installation.