Matt Sage Plumbing and Heating Limited

I would like take the opportunity to explain in detail the events that happened in order to receive this review. We were called to a Worcester RI boiler with intermittent flame lockout. I asked for the service records to which there was only a handful, and none were in the recent few years. The boiler was installed in 2009 and as part of Worcester’s servicing guidelines the boiler requires to be fully stripped at a MAX interval of 5 Years. A major service includes a new gasket, electrodes, a full clean of the inside of the heat exchanger, re adjust the min and Max co2 on the gas valve (which cannot be carried out in half an hour) the price we charge all customers for this is £150 plus vat including labour and materials. This would eliminate 4 out of the 7 possible causes of the intermittent fault. The boiler then faulted a couple of weeks later, an electrical tested was carried out as per instructions and the Gas valve was found to be at fault, price was agreed and valve replaced. Joyce called to say the boiler was still faulting (to which I was surprised as tests were carried out) we attended and Joyce asked for me to re fit the old valve, I explained the old valve is faulty and that the new valve cannot be returned so needs to be paid for. I left after explaining I would NOT charge for the part or the labour and to keep the new valve (after insinuating I was here to rip her off) I wish we could diagnose fault first time every time but some faults can be tricky! Thanks Mat