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Trusted Traders

Mentor Lock Ltd

Profile thumb mentor lock shop

5.0

17 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 10:00–16:00
  • Sunday - Closed

About

My name is Lee MacDonald, I have owned and run Mentor Lock for over 17 years now and I pride myself on customer satisfaction. Even during my many years on the BBC's Grange Hill where I played the part of Zammo I was working as a Locksmith and eventually took over Mentor Lock in March 2000.
Here are some of our services:
ALL locks supplied and fitted
Doors opened
FREE Estimates
Insurance Work
Most keys cut and keys cut to code
Transponder keys cut here at the shop
No call out charge, just the labour charge
Please feel free to call the shop on 020 8669 7034 if you have any questions or queries regarding lock changes or upgrading your current locks.

What we do

  • Locksmiths

    • Emergency locksmith service
    • UPVC lock specialists
    • Safes
    • Access control
    • Comprehensive locksmith service
    • Masterkeyed systems
  • More Services

    • key cutting
    • cark key cutting

Customer reviews

5.0
17 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fitted new lock to the back door
Customer Service
Quality
Value
I engaged the company to supply and fit a new, more secure lock to the back door. They kept me informed about a delay in the previous job and the likely time of arrival, and still attended within the notified period. The work was carried out swiftly, tidily and efficiently with the minimum of disruption. I am very pleased with the result and would not hesitate to use them again
Customer in Greater London Posted on 24/09/2019 , work completed 24/09/2019
Broken patio door handle
Customer Service
Quality
Value
I had a broken patio door handle which needed replacing. Lee advised me that I could replace it myself and save on the labour costs. Even though he did not stock the same handle in his shop, he went to the wholesaler and sourced it for me and advised how I could fit it. After I had fitted the handle he rang to check it was all working OK. I was very happy with the extremely high level of service provided and would highly recommend Mentor Lock Ltd.
Customer in Greater London Posted on 06/04/2019 , work completed 06/04/2019
Efficient and friendly
Customer Service
Quality
Value
So pleased with the service from Mentor Lock. Lee and Andy couldn’t have been more helpful, friendly and efficient. Will be recommending to everyone.
Customer in Greater London Posted on 05/04/2019 , work completed 05/04/2019
Fantastic personal service
Customer Service
Quality
Value
I have rarely encountered such fantastic personnel service. Nothing was too much trouble. Our lock fitting was sourced and fitted speedily and efficiently and Lee's charges are extremely reasonable. He even came after work to check the fitting then went back to the shop to cut extra keys at no cost to us. This really is going the extra mile and I wouldn't hesitate for one second in recommending Mentor.
Fiona, Surrey Posted on 08/10/2018 , work completed 08/10/2018
Fabulous
Customer Service
Quality
Value
Needed to get locks on house changed after a tenant eviction. Lee is a very genuine and decent guy - gave a ball part figure which was spot on. Just labour and the cost of the locks. No call out fee. Phoned him in the morning, job completed by the afternoon - so efficient. Very difficult to trust tradesmen these days - how wonderful to come across someone who is so genuine, approachable and honest. Would highly recommend and will use again. Thanks Lee at Mentor Locks.
Fiona Q Posted on 26/04/2018 , work completed 26/04/2018
Excellence and Expertise
Customer Service
Quality
Value
Two rack bolts and a new British Standard cylinder lock fitted following an attempted break-in on glass double doors. Lee and his colleague Andy were very quick and efficient to respond to my request, to assess what was needed, and to deliver a friendly and high-quality service. I am happy to highly recommend Mentor Lock Ltd.
DocWat Posted on 22/07/2017 , work completed 22/07/2017
Amazing service and fast response
Customer Service
Quality
Value
Mentor have been our sole supplier of locks and lock smith services for many years. Over this time they have advised, supplied, and installed over 100 locks for us, as well as installing commercial code locks and fast response lock smith services when keys have been lost, or locks have failed.
Which? Trusted Traders Consumer Posted on 25/05/2017 , work completed 25/05/2017
All okay
Customer Service
Quality
Value
I had five door lock replaced by this company and was happy with the job they did. All has been okay and there have been no remedial issues. I already recommend them to others.
Which? Trusted Traders Consumer Posted on 12/05/2017 , work completed 12/05/2017
Polite and prompt
Customer Service
Quality
Value
I had a safe fitted and a Yale lock replaced on my front door. They are a trustworthy company and the service is polite and prompt. I have already recommended the business to others.
Which? Trusted Traders Consumer Posted on 13/04/2017 , work completed 13/04/2017
Satisfied customer
Customer Service
Quality
Value
I had an emergency lock replacement after I lost the keys to my house . The business were efficient, helpful and quick to solve the matter. I have kept Lee's number and will be sure to phone him again if I ever need any locks replacing. I would happy to recommend their service to other people.
Which? Trusted Traders Consumer Posted on 15/03/2017 , work completed 15/03/2017