/
Endorsed by Which?
Mentor Lock Ltd
Opening Hours
Today - 09:00–17:30
- Monday 09:00–17:30
- Tuesday 09:00–17:30
- Wednesday 09:00–17:30
- Thursday 09:00–17:30
- Friday 09:00–17:30
- Saturday 10:00–14:00
- Sunday - Closed
About
My name is Lee MacDonald, I have owned and run Mentor Lock for over 17 years now and I pride myself on customer satisfaction. Even during my many years on the BBC's Grange Hill where I played the part of Zammo I was working as a Locksmith and eventually took over Mentor Lock in March 2000.
Here are some of our services:
ALL locks supplied and fitted
Doors opened
FREE Estimates
Insurance Work
Most keys cut and keys cut to code
Transponder keys cut here at the shop
No call out charge, just the labour charge
Please feel free to call the shop on 020 8669 7034 if you have any questions or queries regarding lock changes or upgrading your current locks.
What we do
Locksmiths
- Emergency locksmith service
- UPVC lock specialists
- Safes
- Access control
- Comprehensive locksmith service
- Masterkeyed systems
More Services
- key cutting
- cark key cutting
My work
This business has not added any photos yet.Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
28 reviews
Recommended
Recommended
by 100% of customers
Sort by
Best customer service ever!!
Customer Service
Quality
Value
Lee at Mentor Lock & Safe is a very helpful and honest guy, first impressions always help and he went over and above to help me with some difficult spare keys. I would highly recommend Lee as being 100% trustworthy and definitely the best locksmith I’ve come across! Thanks ever so much Lee
Customer in Essex
, work completed
Recommended
Excellent response and work
Customer Service
Quality
Value
I spoke to Lee at Mentor requesting some assistance with my front door lock. Within 1 hour Lee had told me Andy the locksmith was on his Way. Andy was very knowledgeable and within 20 minutes had completed the repair including identifying a problem on another lock and also fixing that. The price was very reasonable and the service was exceptional. I would definitely recommend this company
Timothy in Greater London
, work completed
Recommended
deadlock fix
Customer Service
Quality
Value
Came round the same day I enquired about their services, which was because they were doing other jobs in the area. They worked quickly and well to fix a deadlock that wasn't working properly. Even took a quick look at my windows for me. If you need them to visit a room with a carpet and would prefer them not to wear shoes, be prepared to put out some cardboard or tarpaulin for them to walk on. They were happy to wear a mask which was reassuring for me.
Customer in Greater London
, work completed
Recommended
Great Key Cutting Service
Customer Service
Quality
Value
Can’t fault Lees excellent service, visited the shop a few times now for work locks and personal locks. All keys cut were marvellous fits, no issues. Highly recommend, brilliant.
Customer in Greater London
, work completed
Recommended
Fantastic job
Customer Service
Quality
Value
I couldn't unlock my gate. Lee was very helpful on the phone. I phoned him late afternoon on a Monday and by 12:30 the next day it was fixed. Extremely efficient and very reasonable priced. I would not hesitate to recommend them.
Wendy in Greater London
, work completed
Recommended
Great work and fast
Customer Service
Quality
Value
Cannot recommend this company highly enough very efficient, and marvellous value for money. I would recommend anyone to use this company and very trustworthy.
Customer in Greater London
, work completed
Recommended
Perfect service
Customer Service
Quality
Value
What a fantastic local trader. I phoned Lee on Thursday to talk to him about my kaput front door lock. Andy visited that day, diagnosed the problem and identified the part required. It was delivered to Mentor on Friday and fitted the same day. Lee gave me a ballpark price during the first call and it was done within the price quoted. Can’t ask for anything more. Thank you Lee and Andy. You provided a first-class service.
Customer in Greater London
, work completed
Recommended
Can’t Recommend Enough
Customer Service
Quality
Value
Both Lee and Andy were absolute delights. Very punctual changing my locks at a time that suited me, helpful and friendly. Extra thank you to Lee for indulging me with a Zammo selfie!
Carla in Greater London
, work completed
Recommended
Back door lock replacement
Customer Service
Quality
Value
Replaced a rear door lock that had failed in the locked position. Access via the closed door was not essential, so arranged with Lee a mutually convenient date a few days later for a replacement. The attending locksmith was prompt, friendly, and tidy, and work was done within the price-range quoted for based on the work and parts required. A slight issue with the lock tension was resolved the same day I spoke to Lee about it. Overall an efficient and friendly team with good communications and aftercare service and would definitely use Mentor Lock again and recommend to others.
Customer in Greater London
, work completed
Recommended
Spot on service!!
Customer Service
Quality
Value
I've been meaning to go and get some keys cut here since moving to the area. Finally had to today, as lost my keys over the weekend. Quick, speedy service and goods - perfect. In fact Lee fixed one of the original keys and it now works perfect. Didn't even realise it was faulty until he pointed it out. Will be back for sure, the next time I lose my keys. Got a selfie to boot :-) made my day.
Customer
, work completed
Recommended