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Endorsed by Which? Trusted Traders

Mentor Lock Ltd

Profile thumb mentor lock shop
5.0

22 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 10:00–14:00
  • Sunday - Closed

About

My name is Lee MacDonald, I have owned and run Mentor Lock for over 17 years now and I pride myself on customer satisfaction. Even during my many years on the BBC's Grange Hill where I played the part of Zammo I was working as a Locksmith and eventually took over Mentor Lock in March 2000.
Here are some of our services:
ALL locks supplied and fitted
Doors opened
FREE Estimates
Insurance Work
Most keys cut and keys cut to code
Transponder keys cut here at the shop
No call out charge, just the labour charge
Please feel free to call the shop on 020 8669 7034 if you have any questions or queries regarding lock changes or upgrading your current locks.

What we do

  • Locksmiths

    • Emergency locksmith service
    • UPVC lock specialists
    • Safes
    • Access control
    • Comprehensive locksmith service
    • Masterkeyed systems
  • More Services

    • key cutting
    • cark key cutting

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
22 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Perfect service
Customer Service
Quality
Value
What a fantastic local trader. I phoned Lee on Thursday to talk to him about my kaput front door lock. Andy visited that day, diagnosed the problem and identified the part required. It was delivered to Mentor on Friday and fitted the same day. Lee gave me a ballpark price during the first call and it was done within the price quoted. Can’t ask for anything more. Thank you Lee and Andy. You provided a first-class service.
Customer in Greater London Posted on 17/10/2021 , work completed 15/10/2021
Can’t Recommend Enough
Customer Service
Quality
Value
Both Lee and Andy were absolute delights. Very punctual changing my locks at a time that suited me, helpful and friendly. Extra thank you to Lee for indulging me with a Zammo selfie!
Carla in Greater London Posted on 11/10/2021 , work completed 11/10/2021
Back door lock replacement
Customer Service
Quality
Value
Replaced a rear door lock that had failed in the locked position. Access via the closed door was not essential, so arranged with Lee a mutually convenient date a few days later for a replacement. The attending locksmith was prompt, friendly, and tidy, and work was done within the price-range quoted for based on the work and parts required. A slight issue with the lock tension was resolved the same day I spoke to Lee about it. Overall an efficient and friendly team with good communications and aftercare service and would definitely use Mentor Lock again and recommend to others.
Customer in Greater London Posted on 06/09/2021 , work completed 26/08/2021
Spot on service!!
Customer Service
Quality
Value
I've been meaning to go and get some keys cut here since moving to the area. Finally had to today, as lost my keys over the weekend. Quick, speedy service and goods - perfect. In fact Lee fixed one of the original keys and it now works perfect. Didn't even realise it was faulty until he pointed it out. Will be back for sure, the next time I lose my keys. Got a selfie to boot :-) made my day.
Customer Posted on 01/03/2021 , work completed 01/03/2021
Quick helpful and polite
Customer Service
Quality
Value
Just a simple lock replaced. Lee made the process very easy and stress free. Returning calls as promised and with a quick turnaround!
Customer in Surrey Posted on 16/02/2021 , work completed 16/02/2021
Fitted new lock to the back door
Customer Service
Quality
Value
I engaged the company to supply and fit a new, more secure lock to the back door. They kept me informed about a delay in the previous job and the likely time of arrival, and still attended within the notified period. The work was carried out swiftly, tidily and efficiently with the minimum of disruption. I am very pleased with the result and would not hesitate to use them again
Customer in Greater London Posted on 24/09/2019 , work completed 24/09/2019
Broken patio door handle
Customer Service
Quality
Value
I had a broken patio door handle which needed replacing. Lee advised me that I could replace it myself and save on the labour costs. Even though he did not stock the same handle in his shop, he went to the wholesaler and sourced it for me and advised how I could fit it. After I had fitted the handle he rang to check it was all working OK. I was very happy with the extremely high level of service provided and would highly recommend Mentor Lock Ltd.
Customer in Greater London Posted on 06/04/2019 , work completed 06/04/2019
Efficient and friendly
Customer Service
Quality
Value
So pleased with the service from Mentor Lock. Lee and Andy couldn’t have been more helpful, friendly and efficient. Will be recommending to everyone.
Customer in Greater London Posted on 05/04/2019 , work completed 05/04/2019
Fantastic personal service
Customer Service
Quality
Value
I have rarely encountered such fantastic personnel service. Nothing was too much trouble. Our lock fitting was sourced and fitted speedily and efficiently and Lee's charges are extremely reasonable. He even came after work to check the fitting then went back to the shop to cut extra keys at no cost to us. This really is going the extra mile and I wouldn't hesitate for one second in recommending Mentor.
Fiona, Surrey Posted on 08/10/2018 , work completed 08/10/2018
Fabulous
Customer Service
Quality
Value
Needed to get locks on house changed after a tenant eviction. Lee is a very genuine and decent guy - gave a ball part figure which was spot on. Just labour and the cost of the locks. No call out fee. Phoned him in the morning, job completed by the afternoon - so efficient. Very difficult to trust tradesmen these days - how wonderful to come across someone who is so genuine, approachable and honest. Would highly recommend and will use again. Thanks Lee at Mentor Locks.
Fiona Q Posted on 26/04/2018 , work completed 26/04/2018