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Trusted Traders

Mentor Lock Ltd

Logo on white
Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 10:00–16:00
  • Sunday - Closed
Profile thumb mentor lock shop

4.9

13 Reviews

About

My name is Lee MacDonald, I have owned and run Mentor Lock for over 17 years now and I pride myself on customer satisfaction. Even during my many years on the BBC's Grange Hill where I played the part of Zammo I was working as a Locksmith and eventually took over Mentor Lock in March 2000.
Here are some of our services:
ALL locks supplied and fitted
Doors opened
FREE Estimates
Insurance Work
Most keys cut and keys cut to code
Transponder keys cut here at the shop
No call out charge, just the labour charge
Please feel free to call the shop on 020 8669 7034 if you have any questions or queries regarding lock changes or upgrading your current locks.

What we do

  • Locksmiths

    • Emergency locksmith service
  • More Services

    • key cutting
    • cark key cutting

Customer reviews

Reviews summary

4.9
13 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Fabulous
Customer Service
Quality
Value
Needed to get locks on house changed after a tenant eviction. Lee is a very genuine and decent guy - gave a ball part figure which was spot on. Just labour and the cost of the locks. No call out fee. Phoned him in the morning, job completed by the afternoon - so efficient. Very difficult to trust tradesmen these days - how wonderful to come across someone who is so genuine, approachable and honest. Would highly recommend and will use again. Thanks Lee at Mentor Locks.
Fiona Q26/04/2018
Excellence and Expertise
Customer Service
Quality
Value
Two rack bolts and a new British Standard cylinder lock fitted following an attempted break-in on glass double doors. Lee and his colleague Andy were very quick and efficient to respond to my request, to assess what was needed, and to deliver a friendly and high-quality service. I am happy to highly recommend Mentor Lock Ltd.
DocWat22/07/2017
Amazing service and fast response
Customer Service
Quality
Value
Mentor have been our sole supplier of locks and lock smith services for many years. Over this time they have advised, supplied, and installed over 100 locks for us, as well as installing commercial code locks and fast response lock smith services when keys have been lost, or locks have failed.
Which? Trusted Traders Consumer25/05/2017
All okay
Customer Service
Quality
Value
I had five door lock replaced by this company and was happy with the job they did. All has been okay and there have been no remedial issues. I already recommend them to others.
Which? Trusted Traders Consumer12/05/2017
Polite and prompt
Customer Service
Quality
Value
I had a safe fitted and a Yale lock replaced on my front door. They are a trustworthy company and the service is polite and prompt. I have already recommended the business to others.
Which? Trusted Traders Consumer13/04/2017
Satisfied customer
Customer Service
Quality
Value
I had an emergency lock replacement after I lost the keys to my house . The business were efficient, helpful and quick to solve the matter. I have kept Lee's number and will be sure to phone him again if I ever need any locks replacing. I would happy to recommend their service to other people.
Which? Trusted Traders Consumer15/03/2017
Punctual and good service
Customer Service
Quality
Value
We lost the key to our garage and decided to have the old lock replaced by Mentor Lock and I thought that they were an excellent business. They turned up on time and Lee was so helpful when I spoke to him. I always recommend them to other people.
Which? Trusted Traders Consumer18/01/2017
Which? Local Review
Customer Service
Quality
Value
I needed a faulty lock to be repaired. Both the person I spoke to on the phone and the person who attended were polite and friendly. I was kept informed of when the locksmith would arrive. The locksmith attended quickly and fitted a new lock swiftly. Would be happy to use this company again.
Vegan Vera15/06/2016
Which? Local Review
Customer Service
Quality
Value
My initial phone call was dealt with promptly and professionally. I needed locks changed to a house recently purchased, we discussed what was required and prices. Engineer turned up promptly, advised which locks to change, quoted a reasonable price and the job was done. I highly recommend.
geneve5715/12/2014
Which? Local Review
Customer Service
Quality
Value
They were very helpful when my Yale lock broke and gave good information about cost prior to the visit. They quoted a fixed price for labour and there was no callout fee.The engineer arrived promptly and was able to repair the lock, saving me the expense of a new one.
bargain_hunter14/07/2010