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Endorsed by Which? Trusted Traders

Mentor Lock Ltd

Profile thumb mentor lock shop
5.0

26 Reviews

Opening Hours
Today - 10:00–14:00
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday 10:00–14:00
  • Sunday - Closed

About

My name is Lee MacDonald, I have owned and run Mentor Lock for over 17 years now and I pride myself on customer satisfaction. Even during my many years on the BBC's Grange Hill where I played the part of Zammo I was working as a Locksmith and eventually took over Mentor Lock in March 2000.
Here are some of our services:
ALL locks supplied and fitted
Doors opened
FREE Estimates
Insurance Work
Most keys cut and keys cut to code
Transponder keys cut here at the shop
No call out charge, just the labour charge
Please feel free to call the shop on 020 8669 7034 if you have any questions or queries regarding lock changes or upgrading your current locks.

What we do

  • Locksmiths

    • Emergency locksmith service
    • UPVC lock specialists
    • Safes
    • Access control
    • Comprehensive locksmith service
    • Masterkeyed systems
  • More Services

    • key cutting
    • cark key cutting

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
26 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
deadlock fix
Customer Service
Quality
Value
Came round the same day I enquired about their services, which was because they were doing other jobs in the area. They worked quickly and well to fix a deadlock that wasn't working properly. Even took a quick look at my windows for me. If you need them to visit a room with a carpet and would prefer them not to wear shoes, be prepared to put out some cardboard or tarpaulin for them to walk on. They were happy to wear a mask which was reassuring for me.
Customer in Greater London Posted on 20/04/2022 , work completed 20/04/2022
Great Key Cutting Service
Customer Service
Quality
Value
Can’t fault Lees excellent service, visited the shop a few times now for work locks and personal locks. All keys cut were marvellous fits, no issues. Highly recommend, brilliant.
Customer in Greater London Posted on 11/02/2022 , work completed 11/02/2022
Fantastic job
Customer Service
Quality
Value
I couldn't unlock my gate. Lee was very helpful on the phone. I phoned him late afternoon on a Monday and by 12:30 the next day it was fixed. Extremely efficient and very reasonable priced. I would not hesitate to recommend them.
Wendy in Greater London Posted on 14/12/2021 , work completed 14/12/2021
Great work and fast
Customer Service
Quality
Value
Cannot recommend this company highly enough very efficient, and marvellous value for money. I would recommend anyone to use this company and very trustworthy.
Customer in Greater London Posted on 18/11/2021 , work completed 18/11/2021
Perfect service
Customer Service
Quality
Value
What a fantastic local trader. I phoned Lee on Thursday to talk to him about my kaput front door lock. Andy visited that day, diagnosed the problem and identified the part required. It was delivered to Mentor on Friday and fitted the same day. Lee gave me a ballpark price during the first call and it was done within the price quoted. Can’t ask for anything more. Thank you Lee and Andy. You provided a first-class service.
Customer in Greater London Posted on 17/10/2021 , work completed 15/10/2021
Can’t Recommend Enough
Customer Service
Quality
Value
Both Lee and Andy were absolute delights. Very punctual changing my locks at a time that suited me, helpful and friendly. Extra thank you to Lee for indulging me with a Zammo selfie!
Carla in Greater London Posted on 11/10/2021 , work completed 11/10/2021
Back door lock replacement
Customer Service
Quality
Value
Replaced a rear door lock that had failed in the locked position. Access via the closed door was not essential, so arranged with Lee a mutually convenient date a few days later for a replacement. The attending locksmith was prompt, friendly, and tidy, and work was done within the price-range quoted for based on the work and parts required. A slight issue with the lock tension was resolved the same day I spoke to Lee about it. Overall an efficient and friendly team with good communications and aftercare service and would definitely use Mentor Lock again and recommend to others.
Customer in Greater London Posted on 06/09/2021 , work completed 26/08/2021
Spot on service!!
Customer Service
Quality
Value
I've been meaning to go and get some keys cut here since moving to the area. Finally had to today, as lost my keys over the weekend. Quick, speedy service and goods - perfect. In fact Lee fixed one of the original keys and it now works perfect. Didn't even realise it was faulty until he pointed it out. Will be back for sure, the next time I lose my keys. Got a selfie to boot :-) made my day.
Customer Posted on 01/03/2021 , work completed 01/03/2021
Quick helpful and polite
Customer Service
Quality
Value
Just a simple lock replaced. Lee made the process very easy and stress free. Returning calls as promised and with a quick turnaround!
Customer in Surrey Posted on 16/02/2021 , work completed 16/02/2021
Fitted new lock to the back door
Customer Service
Quality
Value
I engaged the company to supply and fit a new, more secure lock to the back door. They kept me informed about a delay in the previous job and the likely time of arrival, and still attended within the notified period. The work was carried out swiftly, tidily and efficiently with the minimum of disruption. I am very pleased with the result and would not hesitate to use them again
Customer in Greater London Posted on 24/09/2019 , work completed 24/09/2019