Endorsed by Which?

Morgan & Cuss Limited

4.8

46 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

We are a local Plumbing and Heating company that cover all of Herefordshire, Leominster, Ross-On-Wye, Ledbury and surrounding areas.

We deal with all aspects of Plumbing and Heating, from full bathroom refits and full central heating, to servicing and breakdowns and general maintenance.

With over 25 years' experience, we have the knowledge and expertise needed to ensure that you receive nothing but the best service.

We pride ourselves on quality workmanship, quick to respond, politeness, courteousness and above all respectful of our customers needs and property

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas emergencies
    • Power flushing
    • Gas cooker installation
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Radiators and central heating
  • Bathroom fitters

    • Bathroom Installation
    • Bathroom refurbishment
    • Bathroom suppliers
    • Electric Showers
    • Bathroom tiling

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
46 reviews
Customer Service
4.9
Quality
4.8
Value
4.8
Sort by
Fantastic
Customer Service
Quality
Value
I'm always cautious over getting services from the web but as a Which recommended plumber I went ahead. Wow I made the right choice!! Jamie came quickly to assess the problem and then returned as promised to complete the work to the highest standard. I cannot praise the service that Jamie gave high enough, and the cost was very reasonable.
Customer in Herefordshire Posted on 26/06/2024 , work completed 13/06/2024
Hard Working. Quality.
Customer Service
Quality
Value
New bolier and plumbing work to convert a part garage into a utility room. Safe, tidy, quality job, happy to add on or change things slightly mid job, always checking we were happy at each stage. Not the cheapest of our quotes but so glad we chose them. Have used other plumbers in the past and been dissapointed, you get what you pay for I believe. Would highly recommend.
Customer in Herefordshire Posted on 01/05/2024 , work completed 24/04/2024
Repair to leaking pipe
Customer Service
Quality
Value
As always, Jamie arrived on time, was polite, friendly & businesslike. His work was neat, he explained what he was doing & discussed it when appropriate with us, & tidied up perfectly afterwards. He also helped most willingly with another, unexpected, small job. It was a pleasure to have him with us.
Tom in Herefordshire Posted on 26/04/2023 , work completed 13/04/2023
Excellent work on a full bathroom refit.
Customer Service
Quality
Value
From start to finish service with Morgan and Cuss has been excellent. From the first email and continued response from Dale, he came out to do the quote with samples for me to look at and some advice. Work then commenced 4 months later as this was more convenient to me. On the first day Marley arrived prompt and on time quickly followed by Dale, straight away work started and throughout I was kept informed on what was happening on each day. There were a couple of issues on my part that Dale quickly resolved. The work was completed in a week and a half and we are extremely happy with our fresh, bright, modern bathroom. We would definitely reccomend Morgan and Cuss and wouldn't hesitate to use them again in the future.
Customer in Herefordshire Posted on 18/08/2022 , work completed 17/08/2022
First class service from the team at Morgan and Cuss.
Customer Service
Quality
Value
Our previous experience of Dale and Jamie was very good ( see previous review15/04/2021) so when we required a revamp of dated Ensuite it was a simple decision to ask Dale and Jamie to complete the job. From start to finish the standards and tradesmanship were excellent . Dale takes a real pride in his tiling and the end result was stunning. Marley who assisted with the job is a real credit to Morgan and Cuss and himself. The end result was first class and we would highly recommend . Morgan and Cuss are friendly, polite and professional and we will not hesitate to use in future , and annually trust with our Boiler service . Well done Dale and Marley on a great job.
Customer in Herefordshire Posted on 26/07/2022 , work completed 26/07/2022
Excellent services
Customer Service
Quality
Value
I was with British Gas total nightmare until a good friend recommended Morgan & Cuss. Three years down the road very accommodating during the pandemic. Punctual efficient and excellent service. Boiler, shower, pipework, not to mention the annual gas safety certificates.
Customer in Herefordshire Posted on 09/01/2022 , work completed 16/12/2021
Full bathroom installation
Customer Service
Quality
Value
After contacting Morgan and Cuss for a quote for a full bathroom upgrade, Dale arranged to visit within a couple of days and brought a selection of brochures, flooring and panel samples (although we already had an idea of what we required). Within a week we had a quote with a full breakdown of work to be completed of which we accepted, then a date was finalised to start the work. On the start date, Dale, Harvey and Marley arrived nice and early and started the install. From first arriving to completing the full bathroom upgrade, the team were professional, punctual, clean, reliable and kept us informed at each stage. From ripping out the existing bathroom suite, to what days the plasterer and electrician were arriving, to doing the flooring, and then finally installing the shower and bathroom suite. Absolutely over the moon from initial contact to the finishing product. Fully recommend Morgan and Cuss.
Customer in Herefordshire Posted on 26/10/2021 , work completed 21/10/2021
Consistently excellent
Customer Service
Quality
Value
Have now used Morgan & Cuss six times over the last two years (and have left reviews previously). They are an excellent firm, reliable, high quality work, swift response and very friendly. Recommended them to our son and near neighbours, who had substantial projects with them, they were delighted with the service. Would not hesitate to recommend.
Customer in Herefordshire Posted on 16/10/2021 , work completed 14/10/2021
Out of this World
Customer Service
Quality
Value
The members of staff were very polite and extremely tidy in their work. Even when there was work to do the following day they tidied up before they left. The standard of work completed was out of this world. I can't thank them enough.
Which? Trusted Traders Consumer Posted on 14/10/2021 , work completed 27/09/2021
Reliable, Efficient & Polite
Customer Service
Quality
Value
Morgan & Cuss were recommended by our neighbour, and have repaired & serviced our boiler, and installed a new radiator. They are always reliable, efficient and polite, and the charges have been fair, even advising when work/new parts are not required. We will use them again and can be recommended.
Customer in Herefordshire Posted on 10/10/2021 , work completed 28/09/2021
Professional & trustworthy
Customer Service
Quality
Value
Jamie is professional, honest, reliable, courteous, keeps customers informed and always put the customer first. Jamie has serviced my boiler and renewed the timer when I moved house last year. I then experienced another problem with my boiler losing pressure -Jamie advised that it would be cheaper for me to get the boiler company direct to complete the repair as they usually do a one-off repair. Jamie did not have to advise me of this but he did which I am truly grateful as this did save me some money. I have never come across a tradesman who is this considerate, honest and looks after his customers the way he does. Jamie has serviced my boiler/gas fire and cooker each year and I would not go to anyone else now. Jamie recently installed a new radiator and repaired my toilet.... I had a competitive quote, they arrived on time and work was completed when planned. Jamie always explains what needs to happen to complete the work so there are no surprises. I would recommend Jamie 100% as he plans with you what needs to be done without any pressure and always comes to do the work when it suits you.
Customer in Herefordshire Posted on 04/10/2021 , work completed 20/08/2021
Professional, Efficient & Courteous
Customer Service
Quality
Value
I made a call to Jamie on Wednesday to ask if he could replace a broken shower. He quoted a fair price and said he could do it on Thursday. Marley and Harvey arrived at 9am and commenced work. During the work they raised a concern about the electrics becasue of damage found inside the older shower. I received a phone call from Jamie advising he'd need an electrician to check the cabling was ok before they proceeded. I really appreciated Jamie's honesty and professionalism on this. I agreed that we should get an electrician out to check things. We thought we'd have to be without a shower for another few days. Not at all all! Jamie arranged for Nev, a trusted electrician he worked with, to call in and check the electrics - and it is a good job he did as he found a few other issues that needed addressesing, which he fixed and gave the go ahead to Jamie to fit the replacement shower. And then Marley & Harvey arrived back 2 hours later to fit the replacement shower. Simply great service all round from those involved from start to finish. Morgan and Cuss and Nev are are now on the top of our list of preferred tradesmen! Paul & Clare
Customer in Herefordshire Posted on 07/08/2021 , work completed 29/07/2021
Fantastic service from start to finish, what a great company and efficient, pleasant workers.
Customer Service
Quality
Value
i got in touch with Dale on Monday 2 August 2021 he came across as very helpful, courteous. The problem was to replace a sink tap that was dripping. He emailed me Monday evening to say he could do it and sent me a quote which I accepted. The next day he emailed me to say he could do the job on Friday 6 August 2021 and low and behold two very respectful lads Marley and Harvey arrived to do the job and were very pleasant, efficient and very tidy too and said if I had any problems to contact them. What a relief to have the job done !!!!!! peace of mind !!! Well done Morgan & Cuss Limited. I would highly recommend this company to my family and friends.
Louisa in Herefordshire Posted on 06/08/2021 , work completed 06/08/2021
New boiler installation
Customer Service
Quality
Value
We chose Morgan and Cuss because of being a Which? Trusted Trader, and local recommendations. Jamie did a thorough survey beforehand for the removal of a complicated Baxi Ecogen boiler. We had a quick response with a quotation (one of three), and fair negotiations, and set a start date. During installation they were always professional and took account of our requirements. They arrived on time, were careful, tidy workers, and worked in a Covid-safe manner. We would highly recommend them, and will soon be booking them to do more plumbing work.
Alan & Marjorie in Herefordshire Posted on 19/07/2021 , work completed 13/07/2021
Highly Recommended
Customer Service
Quality
Value
Morgan and Cuss have done all our boiler servicing and other plumbing work since the company was formed, and we had experience of Jamie’s work before that. Today they fitted a new filter tap in the kitchen and replaced a heating element in a towel radiator in a bathroom. Their work was typical of our experience over many years, they arrived on time and completed the work efficiently and tidily to our complete satisfaction. We cannot recommend them too highly.
David in Herefordshire Posted on 19/07/2021 , work completed 19/07/2021
Professional work completed to a very high standard
Customer Service
Quality
Value
Jamie installed a brand new boiler with additional radiators and the removal of our old water tank. Jamie was professional with his communication and made the disruption of these major changes minimal. Jamie was reliable and punctual and all the work was completed in the time we agreed. this company is highly reliable and I would recommend them which I already have to friends. Thanks, Jamie Hampton Dene Hereford
Mark in Herefordshire Posted on 16/07/2021 , work completed 07/07/2021
Quality work
Customer Service
Quality
Value
Both Dale and Jamie were very professional. Jamie plumbed in two large radiators which were put into a very high standard, both needed walls drilled through from one room to another which was done with no mess. Dale plumbed in a new shower cubicle shower toilet and sink. On the walls he put shower panels which look great. I am very fussy and can't tell you how pleased I am with their work and the professional way it was done. I would have no problem recommending them to anyone thank you
Customer in Herefordshire Posted on 07/07/2021 , work completed 03/06/2021
Very poor standard of workmanship.
Customer Service
Quality
Value
First phase of work I had done by Jamie Cuss which was ripping out existing shower enclosure, tray, shower and sink. Move a couple of radiators and cap off another radiator. No problem with this work at all. The problems started with the Second phase of work which was completed by Dale Morgan. This was the most important part of the project. I myself provided all materials for the job which was a shower tray, glass enclosure, sink top basins, Mira maxim shower and Versital granite type wall panels, all high end products. I just had to pay a labour cost of £2000 of which I was quoted 7 days work. To cut a long story short the work was rushed and done with in two and a half days. I have the paid the price for that massively. This resulted in my £2400 wall panels being cracked, the wall panels didn't even sit on my shower tray it was wedged up with a 10mm piece of hard resin like material one end which left a gap, three quarters of the way across the tray. This was just filled with sealant to hide the mistakes. The shower enclosure was plastered with silicone sealant all up the chrome support panels which will not come off, so enclosure is ruined. Everything sealed with 10 mm thick sealant, very untidy amateur job. The toilet has not been fitted in the correct place on the centre of the wall, seat is not even fitted correctly. I have photo to illustrate their work. Not what I expected after seeing these reviews. I have put a review so other people don't get burnt.
Customer in Herefordshire Posted on 04/07/2021 , work completed 25/06/2021
The trader replied (on 19/07/2021)
Hi, We are extremely saddened by the review you have left regarding the bathroom works. When we left you said you were happy and also sent a msg a couple of days later also stating that you were happy with the works. We felt we went above and beyond on trying to fit you in and doing the work to the highest standard even on the timescale you set, and with the wrong materials ordered by yourself. We at Morgan and cuss ltd pride ourselves on quality and customer satisfaction. Which is why we agreed between us a full refund as a gratitude of good will, which you accepted. We are really sorry you felt like you now didn’t receive customer satisfaction. Please contact us privately so we can discuss this matter further, and hopefully resolve your upset. Kind regards Dale and Jamie
Supremely professional team, and great work
Customer Service
Quality
Value
Morgan & Cuss were recommended to us when we moved to Herefordshire last year, and I can see why. We've had Morgan & Cuss do two projects for us - boiler replacement/tank removal and bathroom revamp. We are delighted with both. The quotes arrived when promised, and were accurate. For both projects Dale and team arrived on time and got stuck straight in. The guys are all problem solvers with great attention to detail, and superb aftercare. Highly recommended.
Customer in Herefordshire Posted on 23/04/2021 , work completed 13/04/2021
First class.
Customer Service
Quality
Value
We recently moved to Hereford and needed a new boiler and bathroom but knew no plumbers or tradesman in this area so googled plumbers in Hereford. From the first meeting for a quote I found Dale very knowledgeable and professional. The boiler was fitted to a very high standard by Jamie who ensured the best quality and went the extra mile to hide pipework and I was amazed at the detail to replacing a brick from previous vent, colour matched and repointed so you would struggle to know there had been a previous vent. Jamie ensured all safety requirements and the boiler is great, economical and really efficient. The bathroom was fitted by Harvey to a high standard and looks great, he took extra time to caringly remove the old bath from a very tight spot without damaging existing tiles. I would highly recommend Morgan and Cuss and will certainly have them return for future annual boiler servicing and future plumbing projects.
Pete in Herefordshire Posted on 15/04/2021 , work completed 15/04/2021
Replaced flooring and shower
Customer Service
Quality
Value
Very professional and polite. Work completed as discussed and on time. Thorough job with excellent end result. Good communication throughout.
Customer in Herefordshire Posted on 04/12/2020 , work completed 27/11/2020
Brand new bathroom installation
Customer Service
Quality
Value
Dale and Harvey did a fantastic job installing a modern bathroom, they were very helpful and looked to meet all of our design expectations. They are very trustworthy and finished the job in the timeframe agreed. I would highly recommend Morgan and Cuss.
Carolina in Herefordshire Posted on 09/11/2020 , work completed 04/11/2020
New bathroom installation
Customer Service
Quality
Value
From initial email to completion Morgan and Cuss were helpful polite and professional at all times. The bathroom was completed within the time frame to an excellent standard and at an extremely reasonable price. I left Morgan and Cuss my keys and was away for the whole process, they are exceptionally trustworthy and left my home clean and tidy. Can't recommend them enough, a truly excellent service provided.
Customer in Herefordshire Posted on 30/06/2020 , work completed 18/06/2020
Excellent job in tough circumstances
Customer Service
Quality
Value
Dale and Jamie replaced our old hot water tank for a new unvented tank which was fitted in the attic. They faced several challenges from a faulty water cut off, loft hatch 'adjustments' and a product supply issue, through to some of the hottest weather we have had...and they were baking in the attic which was the warmest place in the house. They also had to follow the 'covid' guidance which they handled really well. The wok they did was excellent and throughout the job they were a pleasure to have around, helpful and cheerful. We discussed some future projects we were planning and they came up with some excellent ideas too. Already hoping to have them back for the next project on our list !
Carol Posted on 25/06/2020 , work completed 21/05/2020
Recommended them to many people
Customer Service
Quality
Value
Been using them for many years, prompt, reliable, polite do a great job.
Joyce, Hereford Posted on 23/06/2020 , work completed 10/06/2020
Repairs needed urgently
Customer Service
Quality
Value
Dale and Jamie are always available to deal quickly with any problem with heating or plumbing. They come asap with a knowledge and personality that gives you confidence in their work and to trust them in your home. They give value and we would highly recommend them.
Customer in Herefordshire Posted on 12/06/2020 , work completed 04/06/2020
Central heating rescue
Customer Service
Quality
Value
Dale & Jamie rescued our poorly heating system for us. They came and had a look then provided a quotation quickly. They came on the agreed date and did the work without any problems and were a pleasure to have in the house, protecting our home while they did their work. The workmanship was first class and they left us at the end of the day with a heating system that works superbly. Very happy to recommend them.
Customer in Herefordshire Posted on 09/06/2020 , work completed 12/05/2020
Upgrade hot water system with a new combi boiler
Customer Service
Quality
Value
The work was carried on time ,professional and helpful friendly service. I was offered helpful advice and the finished job is exactly what I required. I would definitely recommend Morgan & Cuss for any plumbing requirements.
Customer in Herefordshire Posted on 05/06/2020 , work completed 03/06/2020
Superb service again
Customer Service
Quality
Value
Second time we have used Morgan & Cuss in the last two months. Once again service was superb. Quick response, called to check out fault, came on time and high standard of workmanship. Have recommended to others who are also very pleased.
Customer in Herefordshire Posted on 28/01/2020 , work completed 21/01/2020
Brilliant job
Customer Service
Quality
Value
Guys did an excellent job installing our new bathroom. Works were carried out to schedule and budget. Clean and tidy. Finished to high standard. We would have no hesitation recommending Morgan and Cuss.
Customer in Herefordshire Posted on 25/11/2019 , work completed 19/09/2019
My review
Customer Service
Quality
Value
They responded to my initial email, came to look at what needed to be done and gave me a quote and a date when they could carry out the necessary work. They came on the agreed day, completed the job, did extra bits along the way and left the house neat and tidy and the radiators all working. They were just perfect. Thank you.
Happy Customer Posted on 06/11/2019 , work completed 06/11/2019
Very professional
Customer Service
Quality
Value
Installed combi boiler. Good communication, good work, good advice and instructions given. Would definitely have them again. Would recommend to others.
James, Herefordshire Posted on 15/04/2019 , work completed 15/04/2019
First class service
Customer Service
Quality
Value
Contacted by email regarding a fault with our downstairs toilet. Very quick response and time agreed. Phoned to ask if they could come early. Professional, polite and efficient service. Only did what was necessary and fixed the fault. Would use again and highly recommend.
Customer in Herefordshire Posted on 12/04/2019 , work completed 12/04/2019
Yes
Customer Service
Quality
Value
First class service, very clean, workmanship, central heating installed.
Keith, Herefordshire Posted on 18/02/2019 , work completed 18/02/2019
Bathroom fitting
Customer Service
Quality
Value
Organized plasterer and electrician. Completely renewed all pipe work and furniture. Went out of his way to ensure a very good standard of finish. I would have no problems recommending Morgan & Cuss to family and friends. All tradesmen involved were excellent.
Alan, Herefordshire Posted on 04/02/2019 , work completed 04/02/2019
Professional, efficient and helpful
Customer Service
Quality
Value
We had a boiler service earlier in the month and wanted to upgrade the boiler timer unit/thermostat. Time was spent showing us the unit which was best for us prior to being ordered and fitted. Once fitted they made sure we knew how to use it. Work was very tidy - using protection mat on our new work surfaces! We found Morgan and Cuss very pleasant and friendly, extremely helpful, efficient and prompt. We will definitely use them again.
Customer in Herefordshire Posted on 06/01/2019 , work completed 21/12/2018
Excellent Service
Customer Service
Quality
Value
Cannot fault the service provided. Professional, Knowledgeable, Punctual, Friendly , Clean and Tidy. Always available to answer the phone. Would highly recommend.
Customer in Herefordshire Posted on 09/12/2018 , work completed 19/11/2018
Competent and helpful
Customer Service
Quality
Value
Replacing shower unit, checking heater control, checking Quooker hot tap, repairing leak in utility room sink. Friendly, helpful and very competent.
Bob, Herefordshire Posted on 07/12/2018 , work completed 07/12/2018
Excellent
Customer Service
Quality
Value
All work done was as requested, kept informed of other work to be done. Very good.
Roger, Herefordshire Posted on 07/11/2018 , work completed 07/11/2018
Excellent
Customer Service
Quality
Value
I needed some advice on my radiators and they are always so professional and helpful. I had a second radiator fitted but did not feel under any pressure. The work was once again carried out carefully and thoroughly. Very happy customer. Highly recommend them.
Anne Herefordshire Posted on 13/09/2018 , work completed 13/09/2018
Perfection
Customer Service
Quality
Value
You cannot improve on perfection. My boiler was fixed within a couple of hours of my initial call. I would recommend them to anyone and everyone. Thank you so much.
Rita, Herefordshire Posted on 21/08/2018 , work completed 21/08/2018
Excellent
Customer Service
Quality
Value
Always highly professional, knowledgeable and helpful. Really efficient and personable. I would highly recommend them.
Anne, Herefordshire Posted on 30/07/2018 , work completed 30/07/2018
Neat & clean job
Customer Service
Quality
Value
Arrived as agreed; good neat clean job - price as agreed in quote.
Chris, Herefordshire Posted on 12/07/2018 , work completed 12/07/2018
Found a good plumber at last
Customer Service
Quality
Value
18 year old Shower unit replaced - replacement no longer available. New unit fitted very neatly and without mess. Also solved a problem of vibration in pipe to toilet.
Satisfied Dinedor, . Posted on 16/03/2018 , work completed 16/03/2018
Morgan & Cuss. A professional job every time.
Customer Service
Quality
Value
Morgan & Cuss have undertaken several jobs for us over the last eighteen months. Their work has always been to a high standard and has always been completed on time. The last project was to install our new ensuite bathroom. They completed all plumbing works required, laid a new floor and did all the tiling. This was all completed on time and to a high standard.
Coljen, . Posted on 09/02/2018 , work completed 09/02/2018
Morgan and Cuss, excellence in their profession
Customer Service
Quality
Value
I asked Morgan & Cuss to come and give me an estimate for a new Combi boiler system. They arrived at my house, bang on the agreed time. They had a look at the system that we had, and spent time discussing options with me. A few days later I received an email outlining different options that we could have. I was astonished how competitive the price was, considering I had Nest system and relocating boiler to a different part of the house. I confirmed back, and with in the next few hours had the date for the work arranged. which was only 4 weeks. I was that impressed i also arranged for them to visit my parents house for a quote. A few days before the agreed installation, I received an email to just confirm everything was still l ok, and confirmation of arrival times, so we were aware when they would start. They arrived bang on time as agreed, and began work. During the 3 days they were working, they would be explaining what they where doing, and cleaned everything as they went. They took the time to explain everything about the new system, and wouldn't leave until we were confident using it. Have recommended them to so many family and friends
Alan Cratchley, . Posted on 18/11/2017 , work completed 18/11/2017