Morgan & Cuss Limited

I'm always cautious over getting services from the web but as a Which recommended plumber I went ahead. Wow I made the right choice!! Jamie came quickly to assess the problem and then returned as promised to complete the work to the highest standard. I cannot praise the service that Jamie gave high enough, and the cost was very reasonable.

New bolier and plumbing work to convert a part garage into a utility room. Safe, tidy, quality job, happy to add on or change things slightly mid job, always checking we were happy at each stage. Not the cheapest of our quotes but so glad we chose them. Have used other plumbers in the past and been dissapointed, you get what you pay for I believe. Would highly recommend.

As always, Jamie arrived on time, was polite, friendly & businesslike. His work was neat, he explained what he was doing & discussed it when appropriate with us, & tidied up perfectly afterwards. He also helped most willingly with another, unexpected, small job. It was a pleasure to have him with us.

From start to finish service with Morgan and Cuss has been excellent. From the first email and continued response from Dale, he came out to do the quote with samples for me to look at and some advice. Work then commenced 4 months later as this was more convenient to me. On the first day Marley arrived prompt and on time quickly followed by Dale, straight away work started and throughout I was kept informed on what was happening on each day. There were a couple of issues on my part that Dale quickly resolved. The work was completed in a week and a half and we are extremely happy with our fresh, bright, modern bathroom. We would definitely reccomend Morgan and Cuss and wouldn't hesitate to use them again in the future.

Our previous experience of Dale and Jamie was very good ( see previous review15/04/2021) so when we required a revamp of dated Ensuite it was a simple decision to ask Dale and Jamie to complete the job. From start to finish the standards and tradesmanship were excellent . Dale takes a real pride in his tiling and the end result was stunning. Marley who assisted with the job is a real credit to Morgan and Cuss and himself. The end result was first class and we would highly recommend . Morgan and Cuss are friendly, polite and professional and we will not hesitate to use in future , and annually trust with our Boiler service . Well done Dale and Marley on a great job.

I was with British Gas total nightmare until a good friend recommended Morgan & Cuss. Three years down the road very accommodating during the pandemic. Punctual efficient and excellent service. Boiler, shower, pipework, not to mention the annual gas safety certificates.

After contacting Morgan and Cuss for a quote for a full bathroom upgrade, Dale arranged to visit within a couple of days and brought a selection of brochures, flooring and panel samples (although we already had an idea of what we required). Within a week we had a quote with a full breakdown of work to be completed of which we accepted, then a date was finalised to start the work. On the start date, Dale, Harvey and Marley arrived nice and early and started the install. From first arriving to completing the full bathroom upgrade, the team were professional, punctual, clean, reliable and kept us informed at each stage. From ripping out the existing bathroom suite, to what days the plasterer and electrician were arriving, to doing the flooring, and then finally installing the shower and bathroom suite. Absolutely over the moon from initial contact to the finishing product. Fully recommend Morgan and Cuss.

Have now used Morgan & Cuss six times over the last two years (and have left reviews previously). They are an excellent firm, reliable, high quality work, swift response and very friendly. Recommended them to our son and near neighbours, who had substantial projects with them, they were delighted with the service. Would not hesitate to recommend.

Morgan & Cuss were recommended by our neighbour, and have repaired & serviced our boiler, and installed a new radiator. They are always reliable, efficient and polite, and the charges have been fair, even advising when work/new parts are not required. We will use them again and can be recommended.

Jamie is professional, honest, reliable, courteous, keeps customers informed and always put the customer first. Jamie has serviced my boiler and renewed the timer when I moved house last year. I then experienced another problem with my boiler losing pressure -Jamie advised that it would be cheaper for me to get the boiler company direct to complete the repair as they usually do a one-off repair. Jamie did not have to advise me of this but he did which I am truly grateful as this did save me some money. I have never come across a tradesman who is this considerate, honest and looks after his customers the way he does. Jamie has serviced my boiler/gas fire and cooker each year and I would not go to anyone else now. Jamie recently installed a new radiator and repaired my toilet.... I had a competitive quote, they arrived on time and work was completed when planned. Jamie always explains what needs to happen to complete the work so there are no surprises. I would recommend Jamie 100% as he plans with you what needs to be done without any pressure and always comes to do the work when it suits you.

I made a call to Jamie on Wednesday to ask if he could replace a broken shower. He quoted a fair price and said he could do it on Thursday. Marley and Harvey arrived at 9am and commenced work. During the work they raised a concern about the electrics becasue of damage found inside the older shower. I received a phone call from Jamie advising he'd need an electrician to check the cabling was ok before they proceeded. I really appreciated Jamie's honesty and professionalism on this. I agreed that we should get an electrician out to check things. We thought we'd have to be without a shower for another few days. Not at all all! Jamie arranged for Nev, a trusted electrician he worked with, to call in and check the electrics - and it is a good job he did as he found a few other issues that needed addressesing, which he fixed and gave the go ahead to Jamie to fit the replacement shower. And then Marley & Harvey arrived back 2 hours later to fit the replacement shower. Simply great service all round from those involved from start to finish. Morgan and Cuss and Nev are are now on the top of our list of preferred tradesmen! Paul & Clare

i got in touch with Dale on Monday 2 August 2021 he came across as very helpful, courteous. The problem was to replace a sink tap that was dripping. He emailed me Monday evening to say he could do it and sent me a quote which I accepted. The next day he emailed me to say he could do the job on Friday 6 August 2021 and low and behold two very respectful lads Marley and Harvey arrived to do the job and were very pleasant, efficient and very tidy too and said if I had any problems to contact them. What a relief to have the job done !!!!!! peace of mind !!! Well done Morgan & Cuss Limited. I would highly recommend this company to my family and friends.

We chose Morgan and Cuss because of being a Which? Trusted Trader, and local recommendations. Jamie did a thorough survey beforehand for the removal of a complicated Baxi Ecogen boiler. We had a quick response with a quotation (one of three), and fair negotiations, and set a start date. During installation they were always professional and took account of our requirements. They arrived on time, were careful, tidy workers, and worked in a Covid-safe manner. We would highly recommend them, and will soon be booking them to do more plumbing work.

Morgan and Cuss have done all our boiler servicing and other plumbing work since the company was formed, and we had experience of Jamie’s work before that. Today they fitted a new filter tap in the kitchen and replaced a heating element in a towel radiator in a bathroom. Their work was typical of our experience over many years, they arrived on time and completed the work efficiently and tidily to our complete satisfaction. We cannot recommend them too highly.

Jamie installed a brand new boiler with additional radiators and the removal of our old water tank. Jamie was professional with his communication and made the disruption of these major changes minimal. Jamie was reliable and punctual and all the work was completed in the time we agreed. this company is highly reliable and I would recommend them which I already have to friends. Thanks, Jamie Hampton Dene Hereford

Both Dale and Jamie were very professional. Jamie plumbed in two large radiators which were put into a very high standard, both needed walls drilled through from one room to another which was done with no mess. Dale plumbed in a new shower cubicle shower toilet and sink. On the walls he put shower panels which look great. I am very fussy and can't tell you how pleased I am with their work and the professional way it was done. I would have no problem recommending them to anyone thank you

First phase of work I had done by Jamie Cuss which was ripping out existing shower enclosure, tray, shower and sink. Move a couple of radiators and cap off another radiator. No problem with this work at all. The problems started with the Second phase of work which was completed by Dale Morgan. This was the most important part of the project. I myself provided all materials for the job which was a shower tray, glass enclosure, sink top basins, Mira maxim shower and Versital granite type wall panels, all high end products. I just had to pay a labour cost of £2000 of which I was quoted 7 days work. To cut a long story short the work was rushed and done with in two and a half days. I have the paid the price for that massively. This resulted in my £2400 wall panels being cracked, the wall panels didn't even sit on my shower tray it was wedged up with a 10mm piece of hard resin like material one end which left a gap, three quarters of the way across the tray. This was just filled with sealant to hide the mistakes. The shower enclosure was plastered with silicone sealant all up the chrome support panels which will not come off, so enclosure is ruined. Everything sealed with 10 mm thick sealant, very untidy amateur job. The toilet has not been fitted in the correct place on the centre of the wall, seat is not even fitted correctly. I have photo to illustrate their work. Not what I expected after seeing these reviews. I have put a review so other people don't get burnt.

Morgan & Cuss were recommended to us when we moved to Herefordshire last year, and I can see why. We've had Morgan & Cuss do two projects for us - boiler replacement/tank removal and bathroom revamp. We are delighted with both. The quotes arrived when promised, and were accurate. For both projects Dale and team arrived on time and got stuck straight in. The guys are all problem solvers with great attention to detail, and superb aftercare. Highly recommended.

We recently moved to Hereford and needed a new boiler and bathroom but knew no plumbers or tradesman in this area so googled plumbers in Hereford. From the first meeting for a quote I found Dale very knowledgeable and professional. The boiler was fitted to a very high standard by Jamie who ensured the best quality and went the extra mile to hide pipework and I was amazed at the detail to replacing a brick from previous vent, colour matched and repointed so you would struggle to know there had been a previous vent. Jamie ensured all safety requirements and the boiler is great, economical and really efficient. The bathroom was fitted by Harvey to a high standard and looks great, he took extra time to caringly remove the old bath from a very tight spot without damaging existing tiles. I would highly recommend Morgan and Cuss and will certainly have them return for future annual boiler servicing and future plumbing projects.

Very professional and polite. Work completed as discussed and on time. Thorough job with excellent end result. Good communication throughout.

Dale and Harvey did a fantastic job installing a modern bathroom, they were very helpful and looked to meet all of our design expectations. They are very trustworthy and finished the job in the timeframe agreed. I would highly recommend Morgan and Cuss.

From initial email to completion Morgan and Cuss were helpful polite and professional at all times. The bathroom was completed within the time frame to an excellent standard and at an extremely reasonable price. I left Morgan and Cuss my keys and was away for the whole process, they are exceptionally trustworthy and left my home clean and tidy. Can't recommend them enough, a truly excellent service provided.

Dale and Jamie replaced our old hot water tank for a new unvented tank which was fitted in the attic. They faced several challenges from a faulty water cut off, loft hatch 'adjustments' and a product supply issue, through to some of the hottest weather we have had...and they were baking in the attic which was the warmest place in the house. They also had to follow the 'covid' guidance which they handled really well. The wok they did was excellent and throughout the job they were a pleasure to have around, helpful and cheerful. We discussed some future projects we were planning and they came up with some excellent ideas too. Already hoping to have them back for the next project on our list !

Dale and Jamie are always available to deal quickly with any problem with heating or plumbing. They come asap with a knowledge and personality that gives you confidence in their work and to trust them in your home. They give value and we would highly recommend them.

Dale & Jamie rescued our poorly heating system for us. They came and had a look then provided a quotation quickly. They came on the agreed date and did the work without any problems and were a pleasure to have in the house, protecting our home while they did their work. The workmanship was first class and they left us at the end of the day with a heating system that works superbly. Very happy to recommend them.

The work was carried on time ,professional and helpful friendly service. I was offered helpful advice and the finished job is exactly what I required. I would definitely recommend Morgan & Cuss for any plumbing requirements.

Second time we have used Morgan & Cuss in the last two months. Once again service was superb. Quick response, called to check out fault, came on time and high standard of workmanship. Have recommended to others who are also very pleased.

Guys did an excellent job installing our new bathroom. Works were carried out to schedule and budget. Clean and tidy. Finished to high standard. We would have no hesitation recommending Morgan and Cuss.

Contacted by email regarding a fault with our downstairs toilet. Very quick response and time agreed. Phoned to ask if they could come early. Professional, polite and efficient service. Only did what was necessary and fixed the fault. Would use again and highly recommend.

We had a boiler service earlier in the month and wanted to upgrade the boiler timer unit/thermostat. Time was spent showing us the unit which was best for us prior to being ordered and fitted. Once fitted they made sure we knew how to use it. Work was very tidy - using protection mat on our new work surfaces! We found Morgan and Cuss very pleasant and friendly, extremely helpful, efficient and prompt. We will definitely use them again.

Cannot fault the service provided. Professional, Knowledgeable, Punctual, Friendly , Clean and Tidy. Always available to answer the phone. Would highly recommend.

I needed some advice on my radiators and they are always so professional and helpful. I had a second radiator fitted but did not feel under any pressure. The work was once again carried out carefully and thoroughly. Very happy customer. Highly recommend them.