Endorsed by Which?

Move On Removals and Storage ltd

5.0

135 Reviews

Opening Hours
Today - 09:00–18:30
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Awards

2024

Awards 2024
NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
135 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent and Professional
Customer Service
Quality
Value
This company are excellent The move went without any issues Everything was protected and no damage occurred Great care and attention was given by the team Very professional The team was led by James, the team members were Marc, Geoff, Lee and Richard The friendliness of the team put us at ease We highly recommend this company
Customer in South Gloucestershire Posted on 20/01/2025 , work completed 14/01/2025
Very friendly.
Customer Service
Quality
Value
The team that carried out our removal were a friendly crew and nothing seemed to be too much trouble for them.
Customer in South Gloucestershire Posted on 17/01/2025 , work completed 09/02/2024
Highly Recomanded
Customer Service
Quality
Value
We recently moved from our flat in North London to our new home in South London. Removals and storage experts were fantastic from start to finish. Particularly Kian and Milosz who helped us move ok the day. Very efficient, careful and communicative. The move went so smoothly I couldn't recommend them enough.
Customer in Kent Posted on 08/01/2025 , work completed 03/01/2025
Extremely Impressed
Customer Service
Quality
Value
James, Callum, Joe, Rich L, Geoff, Marc and Jim were all part of the team that carried out our complex move over a period of 3 days. We had the packing and removal service. The packing was efficient and once done, a walk-through was carried out to ensure nothing had been missed/overlooked. The removal and van unpacking was carried out with care and they checked with us where items needed to go which really helped us to unpack the boxes quickly and begin to settle in. Everyone worked tirelessly and even stayed on longer than expected to complete the van clearance. Thanks to everyone at Move On for your fantastic customer service from the first visit, in the admin team and the frontline staff for a brilliant and stress free moving experience. We will recommend you to our friends and family.
Customer in Bristol City Posted on 05/01/2025 , work completed 14/11/2024
The trader replied (on 10/01/2025)
We’re delighted you had a fantastic moving experience with our team! It’s great to know our detailed packing and customer service made your move easier. Your recommendation is truly appreciated. Thank you for choosing us for your move!
great service - highly recommend this company
Customer Service
Quality
Value
We had a really excellent experience with this company - from their visit to give us an estimate right through to our moving day and beyond. Very professional and friendly team who went to great lengths to complete packing and removals and good time. It great care with our possessions. Promptly came to pick up empty boxes and packaging when requested
Customer in Bristol City Posted on 24/12/2024 , work completed 03/12/2024
The trader replied (on 06/01/2025)
Thank you for sharing your positive experience! We're thrilled to hear our team met your expectations from start to finish. Your recommendation means a lot to us, and we're glad we could assist with your move efficiently.
Highly Recommended!!
Customer Service
Quality
Value
I was recommended 'Move On' by my estate agent, as I was in search of a reliable company who would take great care of precious furniture and belongings. I am so glad I chose this company - I really could not have asked for better! From the initial visit and quote to the last day itself - it was like clockwork. They used 5 small vans - much better than the huge vans that struggle in small cul-de-sacs, or finding somewhere to park. Everything was meticulously wrapped and handled with great care. The team were exceptionally well organised - and you couldn't wish for a nicer set of people - they were really kind, thoughtful and friendly - there was no rush or pressure, all very patient and understanding. The office/admin staff were lovely too - always helpful and friendly, and happy to answer all my questions. All in all - this company and the excellent team made what could have been a very stressful day, into a fun, calm and positive experience that I will always look back on with enjoyment! I highly recommend this amazing company and wouldn't hesitate to use them again if I needed to in the future. Thank you so much to everyone involved with my move on 22nd November - all very much appreciated!!
Customer in Bath and North East Somerset Posted on 06/12/2024 , work completed 22/11/2024
The trader replied (on 13/12/2024)
We’re thrilled to hear about your positive experience with our team. Ensuring a stress-free and enjoyable move for our clients is what we strive for. Thank you for your glowing recommendation, and we look forward to assisting you again in the future!
Amazing value for money!
Customer Service
Quality
Value
The team; James, Max, Jim and Callum went above and beyond, they were all chatty and friendly and very professional, they worked impressively cohesively and even though it was tiring watching them, they never showed it to be hard work! If Callum and Jim, hadn’t stayed later to put together our bed, we would have been on the sofa as I think our energy levels died before theirs and they all definitely worked 100000x harder than us! They were clear with communication, asking where things should go, helpful with tips about unpacking and moving, honestly I cannot rave enough how good they were. From start to finish, of contacting you, to the survey, to the move, to now at the end, I am so impressed, as are my mother in law and husband!
Customer in Bristol City Posted on 29/11/2024 , work completed 28/11/2024
The trader replied (on 02/12/2024)
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with James, Max, Jim, and Callum. It's great to know they exceeded your expectations and made your move seamless. We appreciate your support!
Efficient, hardworking and professional.
Customer Service
Quality
Value
I don’t often write reviews but the service I received from James, Rich & Marc yesterday was exceptional. From the moment they arrived they were efficient, effective and I knew they would stay until the job was done (they were still unloading boxes in the dark due to a delay releasing the keys) My experience of moving has taken 10 months, stress and a lot of determination but the guys couldn’t have done more to support me on the day. Their attention to detail and thoughtfulness were exceptional - the day before the move when they packed most of my items for me, they deliberately didn’t pack my alarm clock in case I needed it for the following morning. It’s not often you see service like this, so it’s important to recognise it. Thank you James, Rich and Marc - professional, friendly and genuinely wonderful people for whom nothing is too much trouble.
Customer in North Somerset Posted on 27/11/2024 , work completed 26/11/2024
The trader replied (on 29/11/2024)
Thank you for sharing your experience. We're thrilled to hear James, Rich, and Marc exceeded your expectations and made your move smoother. We'll ensure your kind words are shared with them. Your recognition means a lot to us.
House move completed successfully.
Customer Service
Quality
Value
We chose Move on from the recommendations of friends. From my first call to Jo in the office, I was struck by the warmth and professionalism of the company. We were 'pencilled in' and they came as promised. I must mention Joe and Richard on Day 1 were amazing followed by Joe, Lee, Jeff, Jim and James on Day 2. They all were friendly and efficient. As the work progressed we were included in discussions. The house and property were treated with the greatest respect at all times. The whole job was in budget with no time wasted. I highly recommend this Company that works to the highest standards.
Customer in South Gloucestershire Posted on 18/11/2024 , work completed 15/11/2024
The trader replied (on 22/11/2024)
Thank you for your kind words and recommendation. We're delighted to hear that our team met your expectations and that your move was a success. We aim to maintain the highest standards for all our customers.
Great team and excellent work
Customer Service
Quality
Value
We were so impressed with the professionalism and overall manner of the Move On team. From the initial on-site survey, to dealing with invoices and queries, all the way to the team that did the move. Everyone we have dealt with has been polite, helpful and respectful. On the day Joe was leading the team and he was joined by Jim and Rich. They were very good in putting protective mats over the floors and doors, took good care of the properties and our belongings. They stayed for the whole day until everything was put in the right place, all furniture was assembled and the floors were cleared. Can’t recommend them enough, thank you.
Customer in Bath and North East Somerset Posted on 06/11/2024 , work completed 05/11/2024
The trader replied (on 08/11/2024)
Thank you for your kind words. We're thrilled our team made your move seamless and took great care of your belongings. We appreciate your recommendation and will pass on your praise to Joe, Jim, and Rich.