Endorsed by Which?

Move On Removals and Storage ltd

4.9

151 Reviews

Opening Hours
Today - 09:00–18:30
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
151 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
A great help
Customer Service
Quality
Value
Seb and James were moving our neighbours and this included moving some of their furniture into our house. They were very professional and friendly. The atmosphere was one of calm professionalism.
Customer in Bristol City Posted on 16/06/2025 , work completed 16/06/2025
Competent and safe hands
Customer Service
Quality
Value
Moving house is a worrying adventure, especially when you are older and have collected so much stuff in your life. MoveOn seemed to intuitively understand this and Jo in the office was always helpful and Callum and then Lee and Troy who actually did the heavy lifting were very professional, laid down temporary carpet/walkways to ensure that the place and the boxes didn't suffer from the rain. Yes the only day it rained in the whole month was the day I moved. They delivered to two addresses which included daughter's stuff to my ex-wife and then to mine. Good job and thank you.
Customer in Bristol City Posted on 03/06/2025 , work completed 27/05/2025
The trader replied (on 06/06/2025)
Thank you for sharing your experience! We're delighted our team made your move smooth and stress-free despite the rain. Your appreciation means a lot to us!
Careful preparation of goods for transport
Customer Service
Quality
Value
I have used move on removals in the past, and could not see any reason why I shouldn’t use them again. Fast Efficient and friendly service, with an eye for detail on packaging the products, and my precious heirlooms on their truck. Richard and his team work well together.
(your username) Posted on 02/06/2025 , work completed 20/05/2025
Excellent service
Customer Service
Quality
Value
Very pleased that we chose Move On, they were excellent from the get go. Throughout the process they were incredibly courteous and professional, as well as very patient with changes to dates. On the day the team arrived on time, everyone took off their work boots (loved this) before introductions and walk through of the house with me. The house was covered in protective wrap and fabric barriers ensuring no scuffs or bumps. Apart from the house we had a lot of plants and trees to move, everything arrived intact. At the other end, the house was once again covered in protective wrap before everything being put in place. During the move the cable to the fridge freezer was damaged. They immediately put a fix in place before sending through the manufacturer details. Once the repair is complete, Move on will reimburse me. I’m very impressed by the honesty and level of service.
Customer in North Somerset Posted on 20/05/2025 , work completed 16/05/2025
The trader replied (on 27/05/2025)
Thank you so much for your detailed review! We're thrilled to hear you appreciated our team’s professionalism and care. It's great to know everything arrived intact, and we'll ensure the fridge cable issue is fully resolved promptly.
Great removal company for a complex move.
Customer Service
Quality
Value
Move On Removals and Storage Ltd were very professional and a pleasure to work with during our complex move involving multiple trips and vans. Richard, Jo and Callum guided us brilliantly through the complexities of the move and planned it meticulously. On the moving days the teams were helpful and efficient and went to great lengths to protect the house and keep the carpets clean. Everything was left immaculate afterwards and our belonging were very carefully and expertly packed. We wouldn't hesitate to recommend Move On Removals and Storage Ltd. A big thank-you to all the teams who helped us: Richard, Jo, Callum, Rich, Troy, Max, James, Lee, John and Stumps.
Customer in Somerset Posted on 12/05/2025 , work completed 09/04/2025
The trader replied (on 16/05/2025)
Thank you for your kind words! We're thrilled our team could make your complex move seamless and stress-free. Your appreciation means a lot to everyone involved. We're glad we met your expectations and hope to assist you again in the future!
Great customer service and communication
Customer Service
Quality
Value
Jo and Rich were very considerate and helpful during the planning of our move, very accommodating and understanding as our property chain potential completion date repeatedly changed. During the 2-day remove the team led by James were very good. On packing day James, Lee and Rich did a great job, loading into 3 vans. On moving in day, James, Troy, Jonno and Stumps successfully unloaded into our new property.
Customer in Devon Posted on 23/04/2025 , work completed 04/04/2025
The trader replied (on 12/05/2025)
Thank you for sharing your experience! We're delighted to hear our team made your move smooth and stress-free. We'll be sure to pass your kind words on to Jo, Rich, James, and everyone involved.
A Moving Company that really cares!
Customer Service
Quality
Value
I recently used Move On for the second time - for a local move and they made what can be a really stressful experience smooth and stress-free. From the moment I first contacted them they were friendly and personable, and really made me feel like I was in good hands. Communication was great ahead of the move, and when they arrived the team leader talked me through the process and prepared me for the day. You can see they have a commitment to quality service - they took great care to pack and and move all my belongings safely and efficiently and were quick to ask questions if there was any doubt. I was really impressed with their attention to detail and the way they went above and beyond to make sure everything was done right. The Move On team took the stress out of the whole process. What could have been a really overwhelming experience felt like a breeze. They were so professional and reliable that I felt like I could just relax and let them handle everything. What really stood out though was their personable and friendly approach, they were lovely to work with. Overall, I can't recommend Move On enough. If you're looking for a packing and moving company that is friendly, personable, and delivers high quality service, look no further.
Customer in Bristol City Posted on 22/04/2025 , work completed 25/03/2025
The trader replied (on 12/05/2025)
Thank you so much for your kind words! We are so glad that we could make your move stress-free and that you were happy with our service. We really appreciate your feedback and are so glad that you enjoyed your experience with us. We wish you all the best with your wonderful new home.
Fantastic service from start to finish!
Customer Service
Quality
Value
We used Move on Removals for our house move in January and the service was absolutely fantastic the first contact to the move itself. The team on the day – Joe, Marc and Lee were amazing. Polite, hard working and respectful of our home. They worked sooooo hard and with very little break. We found them polite, courteous, humorous and personable and they are all a credit to your company. Highly recommended.
Customer in South Gloucestershire Posted on 13/04/2025 , work completed 10/10/2024
Excellent removal storage service
Customer Service
Quality
Value
Moving house is at best a stressful time but what can really help is to find a company offering a highly reliable moving service with the additional storage options. Not only this ...Move on Removals wraps this in a very personal service in which you feel they really care. I had to extend my storage period and over time retrieve certain items all done with the minimum of fuss. Thank you Jo and Richard, wishing you continuing every success in the future with your business and growing family.
Customer in Gloucestershire Posted on 05/04/2025 , work completed 02/04/2025
The trader replied (on 11/04/2025)
Thank you for your thoughtful feedback! We're so pleased to hear we could make your move and storage experience smoother. Your kind words mean a lot to us and the team. Wishing you all the best!
Fantastic work
Customer Service
Quality
Value
The team were absolutely fantastic. We couldn’t fault anyone. They were engaging with our daughter and even involved her with removing the plastic off the stairs at the end. Lee, Cal, James, Rich, Max, Troy and Stumps are a credit to the business. Would highly recommend.
Customer in South Gloucestershire Posted on 02/04/2025 , work completed 21/03/2025
The trader replied (on 03/04/2025)
Thank you! We're so glad our team made your move smooth and handled everything with care, especially the marine tank. It’s great to know they left such a positive impression. Best wishes in your new home!