Move On Removals and Storage ltd

I chose MoveOn for my house move from Bristol to London in part because of their Which? trusted trader status. They met and exceeded my expectations. Their first survey visit was reassuring and left me feeling that the company would do whatever they could to ensure a smooth process. When removal day came James managed the team very effectively. I used their fragile packing service. All items were very carefully wrapped using tissue paper in addition to packing paper where that was felt necessary. No breakages! Their timings were accurately judged. I was surprised how quickly they managed to unload at the destination. I was very grateful that they agreed to take many items directly into my loft (which had a loft ladder and was boarded). This was just one way in which they shone out as a professional and helpful company. I'd certainly recommend them.

Move on removals and storage ltd undertook a complex move for us, from the Cairngorms in Scotland to a village on the outskirts of Truro in Cornwall, 687 miles. The arrangements upfront were very professional and supportive, fast responses to queries and arranged everything carefully as soon as we pressed the button. We had three vans, two to storage, one to Cornwall and a further detour to an auction house which was a last minute addition, easily accommodated. Prompt arrival on move day and diligent team planning to ensure the packing could happen within one day. The move team were highly efficient and very friendly, making what is a stressful event as least stressful as possible. There was complete control across the day, with all belongings carefully packed. The three vans left to plan and the rest of the move was super smooth with unpacking into storage completed on our behalf, auction delivery on time and Cornwall delivery swiftly unpacked. Above all, the whole team are great people who are exceptional at their jobs. We think the pricing was very fair and represented value for money. We highly recommend Move on removals and storage ltd.

Thank you to the whole team who helped my Mum and Dad move out of their family home of 53 years and into a new apartment. From start to finish the service was outstanding. Everyone was so friendly and helpful. We elected to have the packing service as well, every item was treated with care and respect. I cannot recommend Move On highly enough. Thank you for helping my parents and treating them with such kindness.

We recently used Move on Removals for our move from London to Bristol, and they were absolutely fantastic! From start to finish, the team was professional, friendly, and incredibly efficient. The quote process was effortless - Jo took the time to explain everything in detail and even amended it to fit our budget. When our exchange date was delayed and everything was up in the air, Jo was incredibly flexible, even renting another van to ensure they could accommodate us at the last minute. On moving day, they were a dream to work with. The team worked quickly and efficiently, handling everything with care—nothing was damaged during the move. They also used eco-friendly packaging to protect our fragile items, which we really appreciated. When we arrived at our new home, they even put our furniture back together, which was such a big help. We couldn’t recommend them enough—outstanding service from start to finish!

My experience with Move On Removals and Storage, was excellent from start to finish. My completion date took a while to be confirmed and changed a few times, but Jo was very understanding and tried to fit around me as much as possible. Any emails I sent were responded to promptly. The removal team when I moved out, and another team when I moved into my next property, were all fantastic. They were hardworking, friendly, trustworthy and professional- and on time. No situation was a problem for them, even though some of my furniture was a challenge to get out of the house! All fragile items were carefully wrapped up and protected and nothing was damaged or broken. I would very much recommend using this company to anyone.

This company are excellent The move went without any issues Everything was protected and no damage occurred Great care and attention was given by the team Very professional The team was led by James, the team members were Marc, Geoff, Lee and Richard The friendliness of the team put us at ease We highly recommend this company

If you were to see the photos, they say it all; the move caused significant damage to our goods and property and created undue stress and anxiety. We received no meaningful support during or after the move and felt far from the promised "exclusive level of service." Adding to our frustration, we have since discovered further damaged and missing items after submitting the insurance claim, which we will now have to replace. The cost to replace damaged goods with new was over 5k; the insurance claim accounts for depreciation, so fell far short of that. During the move, it was evident that the team was unprepared. They failed to pack three vans on the first day as agreed, despite us expressing concerns about the importance of leaving on time due to challenges with our buyers. This resulted in us departing over two hours late, with the buyers waiting on the driveway as goods were hurriedly thrown into the van. Consequently, we arrived at our new house at 10 pm, leaving little time for the team to unpack carefully. The rushed and incomplete unpacking speaks for itself through the damage documented in photos. In the end, we agreed for the team to leave, as they were clearly exhausted and eager to return, leaving the job unfinished. This experience has fallen far short of the standards this company promises, and we are now left to deal with the consequences.

The team that carried out our removal were a friendly crew and nothing seemed to be too much trouble for them.

We recently moved from our flat in North London to our new home in South London. Removals and storage experts were fantastic from start to finish. Particularly Kian and Milosz who helped us move ok the day. Very efficient, careful and communicative. The move went so smoothly I couldn't recommend them enough.

James, Callum, Joe, Rich L, Geoff, Marc and Jim were all part of the team that carried out our complex move over a period of 3 days. We had the packing and removal service. The packing was efficient and once done, a walk-through was carried out to ensure nothing had been missed/overlooked. The removal and van unpacking was carried out with care and they checked with us where items needed to go which really helped us to unpack the boxes quickly and begin to settle in. Everyone worked tirelessly and even stayed on longer than expected to complete the van clearance. Thanks to everyone at Move On for your fantastic customer service from the first visit, in the admin team and the frontline staff for a brilliant and stress free moving experience. We will recommend you to our friends and family.