Move On Removals and Storage ltd

Thank you to the whole team who helped my Mum and Dad move out of their family home of 53 years and into a new apartment. From start to finish the service was outstanding. Everyone was so friendly and helpful. We elected to have the packing service as well, every item was treated with care and respect. I cannot recommend Move On highly enough. Thank you for helping my parents and treating them with such kindness.

We recently used Move on Removals for our move from London to Bristol, and they were absolutely fantastic! From start to finish, the team was professional, friendly, and incredibly efficient. The quote process was effortless - Jo took the time to explain everything in detail and even amended it to fit our budget. When our exchange date was delayed and everything was up in the air, Jo was incredibly flexible, even renting another van to ensure they could accommodate us at the last minute. On moving day, they were a dream to work with. The team worked quickly and efficiently, handling everything with care—nothing was damaged during the move. They also used eco-friendly packaging to protect our fragile items, which we really appreciated. When we arrived at our new home, they even put our furniture back together, which was such a big help. We couldn’t recommend them enough—outstanding service from start to finish!

My experience with Move On Removals and Storage, was excellent from start to finish. My completion date took a while to be confirmed and changed a few times, but Jo was very understanding and tried to fit around me as much as possible. Any emails I sent were responded to promptly. The removal team when I moved out, and another team when I moved into my next property, were all fantastic. They were hardworking, friendly, trustworthy and professional- and on time. No situation was a problem for them, even though some of my furniture was a challenge to get out of the house! All fragile items were carefully wrapped up and protected and nothing was damaged or broken. I would very much recommend using this company to anyone.

This company are excellent The move went without any issues Everything was protected and no damage occurred Great care and attention was given by the team Very professional The team was led by James, the team members were Marc, Geoff, Lee and Richard The friendliness of the team put us at ease We highly recommend this company

If you were to see the photos, they say it all; the move caused significant damage to our goods and property and created undue stress and anxiety. We received no meaningful support during or after the move and felt far from the promised "exclusive level of service." Adding to our frustration, we have since discovered further damaged and missing items after submitting the insurance claim, which we will now have to replace. The cost to replace damaged goods with new was over 5k; the insurance claim accounts for depreciation, so fell far short of that. During the move, it was evident that the team was unprepared. They failed to pack three vans on the first day as agreed, despite us expressing concerns about the importance of leaving on time due to challenges with our buyers. This resulted in us departing over two hours late, with the buyers waiting on the driveway as goods were hurriedly thrown into the van. Consequently, we arrived at our new house at 10 pm, leaving little time for the team to unpack carefully. The rushed and incomplete unpacking speaks for itself through the damage documented in photos. In the end, we agreed for the team to leave, as they were clearly exhausted and eager to return, leaving the job unfinished. This experience has fallen far short of the standards this company promises, and we are now left to deal with the consequences.

The team that carried out our removal were a friendly crew and nothing seemed to be too much trouble for them.

We recently moved from our flat in North London to our new home in South London. Removals and storage experts were fantastic from start to finish. Particularly Kian and Milosz who helped us move ok the day. Very efficient, careful and communicative. The move went so smoothly I couldn't recommend them enough.

James, Callum, Joe, Rich L, Geoff, Marc and Jim were all part of the team that carried out our complex move over a period of 3 days. We had the packing and removal service. The packing was efficient and once done, a walk-through was carried out to ensure nothing had been missed/overlooked. The removal and van unpacking was carried out with care and they checked with us where items needed to go which really helped us to unpack the boxes quickly and begin to settle in. Everyone worked tirelessly and even stayed on longer than expected to complete the van clearance. Thanks to everyone at Move On for your fantastic customer service from the first visit, in the admin team and the frontline staff for a brilliant and stress free moving experience. We will recommend you to our friends and family.

We had a really excellent experience with this company - from their visit to give us an estimate right through to our moving day and beyond. Very professional and friendly team who went to great lengths to complete packing and removals and good time. It great care with our possessions. Promptly came to pick up empty boxes and packaging when requested

I was recommended 'Move On' by my estate agent, as I was in search of a reliable company who would take great care of precious furniture and belongings. I am so glad I chose this company - I really could not have asked for better! From the initial visit and quote to the last day itself - it was like clockwork. They used 5 small vans - much better than the huge vans that struggle in small cul-de-sacs, or finding somewhere to park. Everything was meticulously wrapped and handled with great care. The team were exceptionally well organised - and you couldn't wish for a nicer set of people - they were really kind, thoughtful and friendly - there was no rush or pressure, all very patient and understanding. The office/admin staff were lovely too - always helpful and friendly, and happy to answer all my questions. All in all - this company and the excellent team made what could have been a very stressful day, into a fun, calm and positive experience that I will always look back on with enjoyment! I highly recommend this amazing company and wouldn't hesitate to use them again if I needed to in the future. Thank you so much to everyone involved with my move on 22nd November - all very much appreciated!!