Endorsed by Which?

Move On Removals and Storage ltd

4.9

165 Reviews

Opening Hours
Today - 09:00–18:30
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
165 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent removal company
Customer Service
Quality
Value
Move on stored our furniture for 6 months and then took care of a home move. The team were always professional and helpful, very happy and wouldn’t hesitate to use them again
Customer in South Gloucestershire Posted on 02/01/2023 , work completed 17/11/2022
The trader replied (on 04/01/2023)
Thank for such a lovely review, we really appreciate it. We wish you all the best in your new home.
Above & Beyond
When I was notified that I had 2.5 months to find new lodgings ; I broke down. I have a couple of good friends, but no family here, and am single with a dog and wanted to stay in central BRISTOL. As soon as I finished speaking with “Move On”, I felt I had a support that would facilitate my move and emotional support. From the start, they were incredibly accommodating, efficient, took all of my calls with endless patience, and came to my home and spent 2 hours assessing the amount of boxes I would need and even did a video call with me when I had more questions. I am so lucky and grateful to have found this company by chance. They are a small-owned company and very careful with whom they hire, and therefore everyone knew who I was and I never had to go through customer service or waiting online to speak with someone. Great, professional movers and so so so careful with everything so as not to scratch floors and even put mattress in sealed plastic bag. I could go on and on, but suffice it to say that I don’t know what I would have done without “Move On.” They deliver 100% on what they say they will do and then more. Thank you so very much for support. I would never use another company.
Customer in Bristol City Posted on 18/12/2022 (Reviewer did not use service)
The trader replied (on 30/12/2022)
Thank you for such a kind review, we really appreciate it. We always try to make any move as least stressful to you as possible, if that's answering questions, video calls, being an emotional support or generally just putting your mind at ease. We are always happy to help.
House removals
Customer Service
Quality
Value
Cannot fault the service provided from a very friendly team at such short notice. Everything was very well packed and stored safely with no damages. Our move went very well and I would highly recommend this company.
Yvette in Torfaen Principal Area Posted on 11/11/2022 , work completed 28/10/2022
The trader replied (on 09/12/2022)
Thank you for such a kind review Yvette! we are so pleased to have been able to complete this move for you. We wish you all the best for the future.
Amazing Service from Start to Finish
Customer Service
Quality
Value
Move on Removals were my first and only choice to move me from a 2 bed house, to storage and to my new home. Jo explained the process and Richard came to survey the goods and build a plan to get us moved from the flat to the house. My move included a fully customised Lego Disney Castle, that I was loathe to take apart. The quote arrived promptly and was competitively priced. On Move Day, Aiden and Richard came to carefully pack our belongings. This involved a bit of tetris, route planning and a lot of packing peanuts to protect the castle. From start to finish, the team were friendly, careful and happy to put any fears I had to rest. The move didn't take as long as I thought it would. I highly recommend Move On Removals and will not hesitate to recommend them to others! Happy Moving!
Bex in Bristol City Posted on 07/11/2022 , work completed 24/10/2022
The trader replied (on 13/11/2022)
Thank you Bex for such an outstanding review, we thoroughly enjoy the challenge of moving such prized poccessions! it was a pleasure working with you, we hope you are settling in to your new home well.
Amazing service - highly recommend
Customer Service
Quality
Value
From the first contact we found Rich and his team to be friendly and professional. In the lead up to the move they made us feel confident and answered all of our queries in a way that made us feel reassured. During the packing and moving the team were brilliant - it was like having a group of friends helping us move. Rich went above and beyond - even visiting post move to help with a couple of things settling us in. (A perk of using a local company) We would thoroughly recommend Move On Removals and have been doing so to several of our friends who have been moving house.
Jacqueline in Bristol City Posted on 06/11/2022 , work completed 03/08/2022
The trader replied (on 13/11/2022)
Thank you for such a kind review Jacqueline, it's so nice to hear that we were able to reassure you with any doubts or queries you had. We understand that moving is a very stressful process and want to make this as easy as we possibly can for you. We hope you are settling in well, we wish you all the best.
Great removals experience
Customer Service
Quality
Value
Our house move removals was carried out by James, Aiden and Sunny. It was a great experience from start to finish. Nothing was too much trouble on the day and it was a much better experience for them being there. We would not hesitate to recommend this company and these lads and would choose the company next time too!
Customer in South Gloucestershire Posted on 28/10/2022 , work completed 25/10/2022
The trader replied (on 04/11/2022)
Thank you for a kind review, we are happy to have been able to make the moving experience more enjoyable for you. We wish you all the best in your new home!
Highly recommended. Excellent service.
Customer Service
Quality
Value
We used Move On after looking at local Facebook reviews. All of which were glowing. We contacted the firm and asked for the packing service. Rich who came out for the initial survey was throughly knowledgable and friendly. The quote we got was very competitive and we were happy to go ahead. We pencilled in dates that kept changing and changing as house moves do, but Jo and Helen were so understanding, supportive and helpful and took away the stresses we had with calmness and professionalism. On the day before the pack a great team led by Rob, started to pack what was a very large move. The whole team was incredibly friendly and super efficient. Nothing was too much trouble for them to do. On the move date after finishing our packing they moved us in with the same skill and care. Not finishing the very large job until nearly 9pm that day after starting at 8am without any question of issue or complaint. The team have been back since again to make sure everything was just right for us and we couldn’t be happier. Without hesitation we have no question about recommending them. Every single member of the team was great and the price was very competitive. Thank you all so much again. James and Lianne
Customer in North Somerset Posted on 28/10/2022 , work completed 21/10/2022
The trader replied (on 04/11/2022)
Thank you for such a great review James and Lianne, it was a pleasure working with you both. Thank you again for choosing us to be a part of your move. We hope you are settling into your new home well and, we wish you all the best for the future!
Great service from start to finish
Customer Service
Quality
Value
Move on Removals came highly recommended and didn't disappoint. The team were friendly and professional throughout. We were moving across the country and they took great care with our belongings. We packed the majority of our own boxes, but Move On Removals were on hand to support with materials and support as required. On move day they arrived promptly and helped us in dismantling our few remaining pieces of furniture. When we arrived at our new home they made sure everything was where we wanted it. I would use Move On Removals again without hesitation.
Customer in Cambridgeshire Posted on 21/10/2022 , work completed 29/09/2022
The trader replied (on 28/10/2022)
Thank you for a great review! thank you for allowing the team to be a part of your move. We hope you are settling in well and wish you all the luck for the future.
Great moving service
Customer Service
Quality
Value
If you do one thing when you move home, use these guys. Honestly, they made the day the easiest we've ever experienced. They were recommended by friends, and we would 100% recommend too. Professional, considerate (doors etc all covered and protected when moving furniture), efficient, and super friendly too!
Charlie in Gloucestershire Posted on 13/10/2022 , work completed 31/08/2022
The trader replied (on 21/10/2022)
Thanks for a great review Charlie. We are so pleased we were able to provide such a easy transition for you. We wish you all the best in your new home.
Great movers with a professional attitude
Customer Service
Quality
Value
I have moved many times over the last 25 years and found the team most efficient and professional. They looked after our possessions very well and had a great working ethos. Prior to our move, the administration and logistics were communicated well so that we knew what to expect and how the move would progress. Although we have now moved into our ‘forever’ house, if we were to move again, this would be the company that we would choose.
Customer in Worcestershire Posted on 11/10/2022 , work completed 20/09/2022
The trader replied (on 21/10/2022)
Thank you for a great review, it was great working with you on your move into your forever home. We hope you are settling in well and enjoying your new home.
Brilliant company, fantastic service
Customer Service
Quality
Value
I was absolutely dreading my move day but it ended up being a breeze, thanks to Move On. Everything went to plan and was done within the agreed schedule and budget. Richard and Jo provided excellent support leading up to the day of the move and the price was very competitive. On the day itself, Rob and his team were cheerful, polite, helpful, punctual and fun - nothing was too much trouble! I can't rate this company highly enough - very strongly recommended!
Customer in Somerset Posted on 05/10/2022 , work completed 26/09/2022
The trader replied (on 21/10/2022)
Thank you for a great review, we really appreciate it. It was a pleasure being part of your move. We hope you settle in well and enjoy your new home.
Nothing too much trouble; excellent service
Customer Service
Quality
Value
The service from beginning to end was really excellent. Somebody came to visit my house and assessed what needed removing and gave me tips on packing et cetera. This company are happy to move plants which was great for me as I have a lot. On moving day the team were cheerful and polite from the beginning, and made me feel relaxed about getting out of the house in time. They were clearly being careful with my belongings and making sure everything was arranged so that we could unpack smoothly at the other end. When we arrived at the new house they assembled furniture, checked to make sure boxes were going in the right rooms, and generally did all they could to help me settle. Overall I would highly recommend the team-they made a potentially stressful they into a calm, efficient and even quite enjoyable experience.
Customer in Bristol City Posted on 16/09/2022 , work completed 02/09/2022
The trader replied (on 21/10/2022)
Thank you so much for your review, it was a pleasure working with you. We are so pleased to have been able to turn what normally can be a stressful experience into an enjoyable one for you. We wish you all the best in your new home.
Fast, Hardworking and Professional
Customer Service
Quality
Value
Move On Removals and Storage ltd were brilliant from start to finish. Jo communicated everything to us and Rich was a great help with answering any questions we had on his visit. We were so grateful to the team on moving day for taking the stress out of everything with the way they went about things in a professional and courteous manner. We have recommended them to members of our family and would not hesitate in using them again!
(your username) Posted on 28/08/2022 , work completed 22/08/2022
The trader replied (on 21/10/2022)
Thank you for a great review! We are pleased that we were able to take the stress out of everything for you. We look forward to hopefully working with either yourself or family members in the future. All the best.
Absolutely amazing service
Customer Service
Quality
Value
First time I have used movers so want sure what to expect. I have long term health issues but the team at Move On were absolutely fantastic with it. They arrived when they said, they were all very respectful of my issues and the house. They used runners and covered every thing important. They were amazingly friendly, approachable and very helpful. Nothing was too much. Communication before about pricing, dates and the scope of work was very clear. It was easy to get in touch and make changes. They didn't also get too upset when I forgot to pay the second installment. You can tell they are a close nit team which is family run I can highly recommend them for your next move. Well done team on smooth transition.
Andy in Suffolk Posted on 27/08/2022 , work completed 23/08/2022
The trader replied (on 20/10/2022)
Thank you for such a great review it was great working with you.
Happy Movers
Customer Service
Quality
Value
We were really pleased with every step of the process from getting the quote all the way through to when the last box was put carefully in its place. The removals team were professional, courteous and nothing was too much trouble. We would definitely recommend them and expect to use them again in the future.
Customer in Greater London Posted on 19/08/2022 , work completed 09/08/2022
Great team of movers
Customer Service
Quality
Value
Recently used for a move from a masionette flat to townhouse with lots of stairs at each end, and very hot weather, and the team were great, really friendly blokes even after a long wait to get the keys, would definitely recommend using this company
Customer in North Somerset Posted on 14/08/2022 , work completed 08/08/2022
The trader replied (on 20/10/2022)
Thank you for your kind review, we are happy to have been able to help.
Successful, stress-free move with personable staff
Customer Service
Quality
Value
The MoveOn Removals team were great from start to finish. Any queries in the build up to the move were answered by the team at the office promptly. The quote was tailored to our move at a reasonable price, alongside a price list for extra items such as boxes and tape. The team on the day of the move were friendly and considerate of our belongings, taking time when shifting items. The team returned when it suited us to collect any unused boxes which was really helpful, going the extra mile. There's no doubt I'll be using Move On Removals next time and always recommending to friends.
Michael in South Gloucestershire Posted on 09/08/2022 , work completed 22/07/2022
The trader replied (on 20/10/2022)
Thanks you for such a kind review, it was great working with you! we look forward to working with you or your friends in the future.
Fantastic Company
Customer Service
Quality
Value
I would not hesitate to recommend this company to take care of your removals. They are professional, reliable, fairly priced, hard working and extremely good at what they do. I can not thank them enough for the fantastic service they provided with my move from Bristol to Surrey.
Customer in Surrey Posted on 16/07/2022 , work completed 11/07/2022
The trader replied (on 20/10/2022)
Thanks so much for your review! we are happy we could help with you move. Wishing you best of luck for the future.
Fantastic experience, highly recommend
Customer Service
Quality
Value
Move On removals were absolutely brilliant, James, Rob and Jamie moved us and I cannot sing their praises highly enough! The lads arrived smiling and with good chat, friendly and professional. They had brought with them covers, protective materials (TV/Mirror covers, painting holders etc) which we greatly appreciated. It was a scorching hot day and still, they managed to work tirelessly moving us from a 2nd floor to a 3rd! Move On removals are a top-notch firm who I would highly recommend. The Which? endorsement made a big difference in my decision on who to pick, just knowing that the company has gone through the rigorous assessment process and the peace of mind knowing they are trusted was great. Richard who did our survey was really friendly, knowledgable and honest and I would like to say a big thank you to him, James, Rob, Jamie and the entire Move on Removals team for a stress-free successful move!
Customer in Bristol City Posted on 23/06/2022 , work completed 22/06/2022
The trader replied (on 20/10/2022)
We are thrilled to have been able to offer a stress free move for you! we wish you the best of luck for the future. Richard & the team @ Move on
The guys that can make the impossible, possible
Customer Service
Quality
Value
A great group of people from start to finish. Jo in the office all the way through to the 4 guys that did the move on the day, total experts in what they do, they literally made the impossible possible. Very pleased to have found them amongst the noise of google. We will be using them for all future work!
Customer in Bath and North East Somerset Posted on 15/06/2022 , work completed 08/06/2022
The trader replied (on 20/10/2022)
Thank you for such a great review, We are always happy to help make the impossible, possible! We look forward to working with you again in the future.
Would highly recommend.
Customer Service
Quality
Value
Move On were wonderful from start to finish. Communication was brilliant I always got replies to my emails within a few hours. On the actual moving days Jason and the team were amazing. There was a delay getting into our new house but Jason was really great and knowledgeable about our rights and very patient. I’m so glad we opted for the packing and dismantling service as well because otherwise it would’ve taken us weeks to rebuild all the furniture on our own with small children. We will definitely use Move On again when we next move.
Lorna in Bristol City Posted on 13/06/2022 , work completed 20/05/2022
The trader replied (on 20/10/2022)
Hi Thank you for such a great review. we look forward to working with you again in the future!
Move with confidence
Customer Service
Quality
Value
Nothing to fault at all. Jason and Dave were great throughout and took the stress out of moving. Top marks all round. They packed everything well and took the upmost care with my possessions. I would have no hesitation in recommending to others.
Dave in Bristol City Posted on 19/05/2022 , work completed 26/04/2022
The trader replied (on 18/10/2022)
Thank you Dave for a great review! We hope you are settling in well.
3rd time using Move On, they're still brilliant!
Customer Service
Quality
Value
This is the 3rd time I have used Move On Removals and as before, they were extremely accommodating with my ever changing moving dates! When the crew came to do the move, they took a lot of care in protecting the house, covering the doors etc., and were so friendly and efficient it honestly removed all the stress of moving. I was worried about a few pieces of furniture fitting, but they maneuvered them seamlessly into position. I hope I don't have to move for a while, but when I do, I will certainly be contacting Move On again!
Customer in Cornwall Posted on 17/05/2022 , work completed 04/05/2022
The trader replied (on 18/10/2022)
Thank you for a great review, it was a pleasure working with you again.
The team at Move on Removals
Customer Service
Quality
Value
We were given excellent service from start to finish. After reading the good reviews online we contacted Move on Removals and had a quick response. The whole team were very professional and friendly and put us at ease. It was very clear and planned efficiently. They arrived on time to pack and the following day moved all our items with care and consideration. The whole team were very friendly and clear and made the move stress free. We greatly appreciate the service and will recommend to friends. Thank you again for all your hard work and will definitely use your company again!
Customer in Bristol City Posted on 04/05/2022 , work completed 22/04/2022
The trader replied (on 18/10/2022)
Thank you for a great review, we are very pleased to have been apart of your stress free move. wishing you best of luck for the future.
Fantastic removal company
Customer Service
Quality
Value
As everyone knows moving is a very stressful experience. We chose Move On Removals after reading many online reviews. These guys really are fantastic, nothing was too much trouble, everything was packed and handled carefully and I would highly recommend Move On Removals.
Customer in Bristol City Posted on 04/05/2022 , work completed 12/04/2022
The trader replied (on 18/10/2022)
Thank you for such a lovely review! Best of luck for the future.