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MSC Heating Limited

5.0

204 Reviews

Opening Hours
Today - 06:00–22:00
  • Monday 06:00–22:00
  • Tuesday 06:00–22:00
  • Wednesday 06:00–22:00
  • Thursday 06:00–22:00
  • Friday 06:00–22:00
  • Saturday 06:00–22:00
  • Sunday 06:00–22:00
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Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

May 2019

About

We offer full UK coverage to deliver Energy Efficient Heating Installations. We are Gas Safe registered, OFTEC registered and MCS accredited with the NICEIC. With many years of experience in the domestic and commercial Renewable Energy sector and the heating market, we offer installation of Air Source Heat Pumps, Ground Source Heat Pumps, Solar PV, EV Car Chargers and Battery Storage. We cover a very wide range and install many of the Renewable Energy Sources. We pride ourselves in professional workmanship, reliability and we always take a clean and tidy approach to all work undertaken. The majority of our business comes from recommendations, We are on most major review platforms (ie trust pilot, which) with previous customers leaving 5 stars for MSC regarding our approach to their installation. Please take the time to look at our highly rated reviews.We pride ourselves in being a Company that is Governed by WHICH and we have been a member of RECC association for many years.

What we do

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Home energy analysis
    • Solar Panel Maintenance
    • Solar panels
    • Solar water heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
    • Immersion Heaters

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Underfloor heating
    • Gas cooker installation
    • Gas emergencies
    • Power flushing

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Water softener installation and maintenance

  • Electricians

  • More Services

    • solar panel battery storage
    • lpg boilers
    • oil boilers

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
204 reviews
Customer Service
4.9
Quality
5.0
Value
5.0
Recommended

Recommended

by 99% of customers
Sort by
Oh dear!
Customer Service
Quality
Value
First, when choosing an air source system and getting initial advice, the service was excellent and included a weekend visit to look at the site. Unfortunately, thats where the excellence ended. Issues to deal with: *Failure to respond to annual service request - requiring me to find a new engineer * Not attending on dates agreed *Not replying to emails/messages *Poor advice with regards to the Renewable Heat Incentive, leading to a loss of £4k *Hidden costs not mentioned (floor coverings) *Some poor quality flooring not related to the age of the building (18 century house with some uneven wooden floors but also some flat concrete floors)
Customer in Warwickshire Posted on 06/11/2020 , work completed 31/05/2020
The trader replied (on 08/12/2020)
I am very disappointed to receive this review and I will answer each of your points beneath; * You advised me that before the service could take place, you needed to carry out repair plumbing work on your shower (which we did not fit). I asked you to call me when this was done so that we could book a date for the service. You didn’t call. * When installing the heat pump, dates were agreed and we turned up every day promptly. This statement is false. * I have a long thread of emails and WhatsApp messages to which all were replied to and in most cases above and beyond the expectation of any installer. * From the start, myself and my colleague prompted you numerous times to get the EPC done ASAP, as if delayed, it will have an impact on your RHI. You did not act upon our advice. YOU WERE ADVISED! * There were no hidden costs. The concrete floor had no coverings when we began the installation. We quoted to fit the underfloor heating system. I would have thought common sense would tell you that we don't fit floorings and this would not have been included. Our installation and workmanship on this job was professional throughout. You fail to mention in your review that you ignored my requests for payment for the installation for over three months resulting in loss of earnings for myself and my team. We thank you for your business but would kindly ask that before you leave a review for any company in the future that you review truthfully and fairly.
Complete heating system
Customer Service
Quality
Value
I have just had a complete heating system installed by this company. In 3 days Ben and George removed my old heating system and installed and commissioned my new one cleaning up as they worked. I would definitely recommend these to anybody.
Customer in Staffordshire Posted on 03/09/2020 , work completed 28/08/2020
Recommended
Highly recommend
Customer Service
Quality
Value
I received a very prompt response from the team, they kept me well informed on when they could arrive and conduct the work and how long it would take. Installation went without a hitch and they took the old boiler cleaning up after themselves. I would highly recommend MSC for their competitive prices and professionalism.
Customer in West Midlands Posted on 02/08/2020 , work completed 01/08/2020
Recommended
Great job!
Customer Service
Quality
Value
Professional, friendly, courteous & they cleaned everything up after - simply amazing! Would highly recommend. Great job, with special thanks to Ben & George 👍🏼
Customer in West Midlands Posted on 31/07/2020 , work completed 29/07/2020
Recommended
Very happy with our boiler
Customer Service
Quality
Value
We recently had our boiler replaced by MSC. The guys were great and we are really pleased with their work. They were competitively priced, got the job done swiftly and without any fuss. We would definitely recommend them, in fact I already have passed their number onto my dad!
Customer in Worcestershire Posted on 19/03/2020 , work completed 09/03/2020
Recommended
Installation, test and commission of a Vokera CompacT 29kw C ErP Combi boiler with removal of old boiler and tanks in airing cupboard
Customer Service
Quality
Value
I contacted my friend James as my old boiler had failed its gas inspection and a new combi boiler was required to be installed. After having 3 different quotes Martin's was the most competitive and he was literally in the house installing the new combi boiler within a couple of days. He did a great job, very professional and great communication throughout the whole process. A 5 star rating from myself and could not have been happier with the service. I would recommend MSC Heating Ltd to anyone out there who is looking for a reliable and trustworthy person to carry out the work at their property.
Customer in Warwickshire Posted on 25/02/2020 , work completed 20/01/2020
Recommended
Competitive quote and good workmanship
Customer Service
Quality
Value
I contacted Worcester Bosch and MSC Heating was listed within their recommended installers. Martin responded with a competitive quote immediately. Martin was prompt in answering my queries and installed the boiler on the day as promised. Craig and Martin did a great job
Customer in West Midlands Posted on 05/02/2020 , work completed 27/01/2020
Recommended
New boiler install
Customer Service
Quality
Value
I needed a boiler fitting after it broke down over the Christmas holidays. I sent out for quotes and Martin quickly came back to me. We discussed my requirements and I was provided with a couple of alternative options. Martin and Craig did an excellent job of installing the boiler and resolved some other issues along the way. A great team willing to go the extra mile to deliver a first class customer service!
Customer in West Midlands Posted on 19/01/2020 , work completed 08/01/2020
Recommended
Difficult to arrange for work.
Called MSC on Monday to request appointment for work on boiler which keeps cutting out but got through to voicemail service. Tuesday evening got a call back. Told he would look at his diary and call back. Friday morning and still awaiting his call.
Customer in West Midlands Posted on 10/01/2020 (Reviewer did not use service)
Boiler replacement
Customer Service
Quality
Value
Very very good service!!! Quoted very quickly for the job and competitively. Arranged to carry out the replacement installation and arrived on time. Worked tidy, cleaned all rubbish and old equipment. No hassle at all. A very good team. I recommend them highly
Customer in Warwickshire Posted on 20/12/2019 , work completed 22/11/2019
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.