MSC Heating Limited

I had a new bathroom and boiler fitted to such a high standard and bang on budget, I would recommend msc to anyone.

Boiler fitted next day after initial phone call, excellent advice given, fast and efficient fitting.

I had MSC do my solar panels on 20/03/2019 they came on time and got on with the work with no hassle. Everything was up to high quality and I was pleased! I would describe the two men as bubbly and I would not have any problems recommending them to my friends and family. Keep up the good work and thank you!

The company installed a new boiler, efficiently and to the agreed quote in a day and I was satisfied at the time. As the partners left the house I enquired as to how they wanted paying and Martin responded he wanted paying that night, initially I thought it a joke but it wasn't. 2 days later the boiler stopped responding to the timer. Craig came out to fix it on the Friday again efficiently it took a bit of fault finding, I was very pleased. I had not yet paid as I wanted to make sure the system was working well. I had asked Martin what his terms of payment were on the phone call I made to contract the company to do the work, I did not receive a clear answer. There were no written Terms of payment on either the quote, invoice or web site, I should have been more careful. On Sunday night 17 march about 2130 I started getting text messages from Martin demanding payment with such comments as 'when can you pay', 'We are not a bank', 'every job installed is paid same day', 'delayed payment give us stress'. I told Martin I wished to make sure the system worked well and I would pay in 48 hrs. I got further texts, 'I am getting sick of reminders'. All this left me stressed and harassed. So customer relations are very poor and can become of a bullying nature. I think it is deceitful of the company not to be clear what their terms of payment are at the outset. Had I known I would not have contracted them. A very unpleasant experience.