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MSC Heating Limited

5.0

212 Reviews

Opening Hours
Today - 06:00–22:00
  • Monday 06:00–22:00
  • Tuesday 06:00–22:00
  • Wednesday 06:00–22:00
  • Thursday 06:00–22:00
  • Friday 06:00–22:00
  • Saturday 06:00–22:00
  • Sunday 06:00–22:00
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

May 2019

About

We offer full UK coverage to deliver Energy Efficient Heating Installations. We are Gas Safe registered, OFTEC registered and MCS accredited with the NICEIC. With many years of experience in the domestic and commercial Renewable Energy sector and the heating market, we offer installation of Air Source Heat Pumps, Ground Source Heat Pumps, Solar PV, EV Car Chargers and Battery Storage. We cover a very wide range and install many of the Renewable Energy Sources. We pride ourselves in professional workmanship, reliability and we always take a clean and tidy approach to all work undertaken. The majority of our business comes from recommendations, We are on most major review platforms (ie trust pilot, which) with previous customers leaving 5 stars for MSC regarding our approach to their installation. Please take the time to look at our highly rated reviews.We pride ourselves in being a Company that is Governed by WHICH and we have been a member of RECC association for many years.

What we do

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Home energy analysis
    • Solar Panel Maintenance
    • Solar panels
    • Solar water heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
    • Immersion Heaters

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Underfloor heating
    • Gas cooker installation
    • Gas emergencies
    • Power flushing

  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Water softener installation and maintenance

  • Electricians

  • More Services

    • solar panel battery storage
    • lpg boilers
    • oil boilers

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
212 reviews
Customer Service
4.9
Quality
5.0
Value
5.0
Recommended

Recommended

by 99% of customers
Sort by
Unreliable Waste of Time
Required installation for a ground source heat pump, began communicating Nov 2020. Martyn seemed confused at every engagement what are plan was, he had a continuous list of blockers of which each one I paid premium to expedite us through… all in all Martyn reset the install date twice and then finally cancelled the installation four weeks before his “guaranteed” date. It will be difficult/ all but impossible now to find another installer for green central heating before winter and if I’m really unlucky I may not find one before RHI grant changes Mar 2022. What I also have a big issue is with is my two children in our home who this situation is not going to be ideal for reaching the end of summer and no roadmap for central heating at all… … all in all no I would not recommend this company. I did get my £6k deposit back though!
Customer in Milton Keynes Posted on 13/08/2021 (Reviewer did not use service)
Beware
Customer Service
Quality
Value
The company installed a new boiler, efficiently and to the agreed quote in a day and I was satisfied at the time. As the partners left the house I enquired as to how they wanted paying and Martin responded he wanted paying that night, initially I thought it a joke but it wasn't. 2 days later the boiler stopped responding to the timer. Craig came out to fix it on the Friday again efficiently it took a bit of fault finding, I was very pleased. I had not yet paid as I wanted to make sure the system was working well. I had asked Martin what his terms of payment were on the phone call I made to contract the company to do the work, I did not receive a clear answer. There were no written Terms of payment on either the quote, invoice or web site, I should have been more careful. On Sunday night 17 march about 2130 I started getting text messages from Martin demanding payment with such comments as 'when can you pay', 'We are not a bank', 'every job installed is paid same day', 'delayed payment give us stress'. I told Martin I wished to make sure the system worked well and I would pay in 48 hrs. I got further texts, 'I am getting sick of reminders'. All this left me stressed and harassed. So customer relations are very poor and can become of a bullying nature. I think it is deceitful of the company not to be clear what their terms of payment are at the outset. Had I known I would not have contracted them. A very unpleasant experience.
Customer in West Midlands Posted on 19/03/2019 , work completed 11/03/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 11/04/2019)
We're sorry to hear that you aren't happy with the service provided and payment reminders were taken in the wrong way. We pride ourselves on being a Which? Trusted Trader and abiding by their code of conduct which includes providing a written quote with payment terms. We don't feel we have demanded payment from you but do have an expectation to receive payment within a few days of job completion. It is very hard to become a Which Trusted Trader and we had to jump through hoops to become one. When you pick a tradesman off their website, the word TRUST is their headline and our company believes in this and is built off that word.
Oh dear!
Customer Service
Quality
Value
First, when choosing an air source system and getting initial advice, the service was excellent and included a weekend visit to look at the site. Unfortunately, thats where the excellence ended. Issues to deal with: *Failure to respond to annual service request - requiring me to find a new engineer * Not attending on dates agreed *Not replying to emails/messages *Poor advice with regards to the Renewable Heat Incentive, leading to a loss of £4k *Hidden costs not mentioned (floor coverings) *Some poor quality flooring not related to the age of the building (18 century house with some uneven wooden floors but also some flat concrete floors)
Customer in Warwickshire Posted on 06/11/2020 , work completed 31/05/2020
The trader replied (on 08/12/2020)
I am very disappointed to receive this review and I will answer each of your points beneath; * You advised me that before the service could take place, you needed to carry out repair plumbing work on your shower (which we did not fit). I asked you to call me when this was done so that we could book a date for the service. You didn’t call. * When installing the heat pump, dates were agreed and we turned up every day promptly. This statement is false. * I have a long thread of emails and WhatsApp messages to which all were replied to and in most cases above and beyond the expectation of any installer. * From the start, myself and my colleague prompted you numerous times to get the EPC done ASAP, as if delayed, it will have an impact on your RHI. You did not act upon our advice. YOU WERE ADVISED! * There were no hidden costs. The concrete floor had no coverings when we began the installation. We quoted to fit the underfloor heating system. I would have thought common sense would tell you that we don't fit floorings and this would not have been included. Our installation and workmanship on this job was professional throughout. You fail to mention in your review that you ignored my requests for payment for the installation for over three months resulting in loss of earnings for myself and my team. We thank you for your business but would kindly ask that before you leave a review for any company in the future that you review truthfully and fairly.
Good job, finished well.
Customer Service
Quality
Value
Overall a positive experience.
Lloyd, West Midlands Posted on 11/09/2017 , work completed 11/09/2017
Recommended
Clean & Professional
Customer Service
Quality
Value
Very happy. Yes I would recommend!
Dino, West Midlands Posted on 23/07/2017 , work completed 23/07/2017
Recommended
Brilliant job
Customer Service
Quality
Value
Very helpful and efficient with work carried out answered all questions/queries
Helen, Worcestershire Posted on 17/11/2017 , work completed 17/11/2017
Recommended
New heating
Customer Service
Quality
Value
Fast efficient service with quote & doing the work.
Winifred, West Midlands Posted on 19/03/2018 , work completed 19/03/2018
Recommended
Air Source Heat Pump installed and working very well.
Customer Service
Quality
Value
Martin was very helpful from the first contact to completion of the installation. This was quite an intricate job, since I kept the exisiting gas boiler and hot water tank, but had the ASHP for heating the radiators. Fitting the additional pipes into the exiting airing cupboard took some skill by Phil. Martin took time to discuss the solution design, which necessitiated replacing 5 radiators. House is now very warm, but good efficiency from the ASHP. Martin was prompt with all the paperwork, liasing with the DNO and helpimng with the RHI application. Professional company, i reccommend them to anybody wanting an ASHP installed.
Customer in Warwickshire Posted on 06/11/2020 , work completed 13/10/2020
Recommended
Complete heating system
Customer Service
Quality
Value
I have just had a complete heating system installed by this company. In 3 days Ben and George removed my old heating system and installed and commissioned my new one cleaning up as they worked. I would definitely recommend these to anybody.
Customer in Staffordshire Posted on 03/09/2020 , work completed 28/08/2020
Recommended
MSC Heating
Customer Service
Quality
Value
Martin fitted our ASHP and underfloor heating, they were both completed professionally and on time, he also helped us with our RHI application, and was always available to answer any subsequent queries and questions. 1st rate supplier.
Customer in Staffordshire Posted on 04/05/2023 , work completed 13/05/2022
Recommended
First class work!
Customer Service
Quality
Value
Martin and Jamie installed a Samsung Air Source Heat pump for us, moved our hot water tank location, all done with a smile and expertise. Highly recommended.
Customer in Herefordshire Posted on 05/05/2023 , work completed 01/03/2023
Recommended
New boiler install
Customer Service
Quality
Value
I needed a boiler fitting after it broke down over the Christmas holidays. I sent out for quotes and Martin quickly came back to me. We discussed my requirements and I was provided with a couple of alternative options. Martin and Craig did an excellent job of installing the boiler and resolved some other issues along the way. A great team willing to go the extra mile to deliver a first class customer service!
Customer in West Midlands Posted on 19/01/2020 , work completed 08/01/2020
Recommended
Brilliant work
Customer Service
Quality
Value
Friendly. Turned up on time. Very tidy works. Very nice company.
Margaret, Oxfordshire Posted on 27/06/2017 , work completed 27/06/2017
Recommended
Professional & friendly
Customer Service
Quality
Value
Excellent service throughout. Helpful, reliable. Would highly recommend. Gave us all the options available. Professional and friendly.
Karen, Worcestershire Posted on 11/07/2017 , work completed 11/07/2017
Recommended
Brilliant job
Customer Service
Quality
Value
Fast, friendly & efficient service and gave us the best deal. Would definitely recommend.
Penny, West Midlands Posted on 10/06/2017 , work completed 10/06/2017
Recommended
Excellent job done
Customer Service
Quality
Value
Excellent job done. The men worked well in restricted space and on a very warm day. Very clean and polite friendly staff a credit to the company.
Sally, West Midlands Posted on 24/05/2017 , work completed 24/05/2017
Recommended
Experienced efficient engineers
Customer Service
Quality
Value
I had a Worcester boiler installed and completed in one day. Very polite and friendly chaps. Very experienced and efficient tradesmen. An all round quality service. I'm over the moon with MSC Heating!! They were recommended to us and I would thoroughly recommend them to anyone.
Derek mills Posted on 07/05/2017 , work completed 07/05/2017
Recommended
Great job
Customer Service
Quality
Value
Good experience.
Bernard, West Midlands Posted on 20/09/2017 , work completed 20/09/2017
Recommended
Excellent
Customer Service
Quality
Value
The plumber was prompt, tidy and polite. I would recommend him to friends.
Janet, West Midlands Posted on 12/09/2017 , work completed 12/09/2017
Recommended
3 Bathrooms and a Cylinder
Customer Service
Quality
Value
Great work, always prompt and great lads to have around. All 3 bathrooms are great and the attention to detail was awesome! Would highly recommend Martin and Craig for any bathroom or heating upgrade.
Warren Posted on 28/11/2017 , work completed 28/11/2017
Recommended
Excellent Service
Customer Service
Quality
Value
Very professional workman, prompt, efficient and very thorough. Ensured everything was working before they left. House clean and tidy too. No mess left. Highly recommended.
Peter, West Midlands Posted on 19/10/2017 , work completed 19/10/2017
Recommended
Excellent
Customer Service
Quality
Value
Arrived on time - clean, tidy - great job.
Jacqueline, Wiltshire Posted on 03/01/2018 , work completed 03/01/2018
Recommended
Excellent job
Customer Service
Quality
Value
Prompt attention. Excellent work, attention to detail. Left area nice & clean. Confident & knowledgeable. Competitive quote. Definitely recommend.
Jerry, West Midlands Posted on 07/03/2018 , work completed 07/03/2018
Recommended
Very good job, work very professional
Customer Service
Quality
Value
Excellent work and very tidy. Good timekeeping. Extra work carried out with no problem. Nice guys too.
Peter, West Midlands Posted on 07/03/2018 , work completed 07/03/2018
Recommended
Excellent job
Customer Service
Quality
Value
New combi Worcester Bosch boiler. Very affordable. Professional and on time. Fast and to a high standard. Excellent work standard. Friendly and knowledgeable. Will be in touch about new boiler in another property. Highly recommend this company. Top marks overall.
Wizz1982 Posted on 28/02/2018 , work completed 28/02/2018
Recommended
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029 2267 0040
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.