We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Endorsed by Which? Trusted Traders

MTS Plumbing & Heating Services

Profile thumb mts logo
4.9

39 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

About

This business has not added a description yet.

What we do

  • Boiler, central heating and gas engineers

  • Plumbers

  • Heating contractors

  • More Services

    • lpg
    • boiler finance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
39 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Installing unvented dual immersion cylinder
Customer Service
Quality
Value
I was looking for a plumber for two months before I found Jim. Most of the plumbers were busy for weeks ahead or didn't turn up, or the price they wanted was sky-high. I called Jim on Wednesday afternoon, when the working day was over, he answered the phone and told me when he would come. A day later he was in front of my door at the exact time. He gave us a quotation and arranged a date when the work would have been done. Jim did a brilliant job, he didn't stop till he finished the work and checked everything a few times before he left. Jim is extremely reliable, friendly, patient, always on time and knows what he's doing. I can't recommend him enough. I feel lucky he picked up the phone that Wednesday. Thank you, Jim! Ivelina
Customer in Devon Posted on 20/08/2021 , work completed 20/08/2021
Highly recommended
Customer Service
Quality
Value
We had a leak from our old indirect hot water cylinder and Jim came out the same day we contacted him. He was very informative with our questions about changing to a direct hot water cylinder and we decided to change systems. Jim was able to arrange for a cylinder to be delivered quickly a few days later and fitted it the same day. He talked us through the installation answering any questions we had from start to finish. We would highly recommend Jim for his efficiency, reliability and expertise.
Fiona in Devon Posted on 24/04/2021 , work completed 14/04/2021
A good job at a good price
Customer Service
Quality
Value
He came on time & did a very good job. He was very helpful & pleasant. He spent a lot of time trying to fix my old boiler but it had a lot of faults. He gave me a choice of boilers in different prices. The work was difficult as it was in a confined space. He helped to put things back in place. & left every things clean & tidy. He spent time making shore I knew how it all worked.The price was reasonable & was as estimated
Jane in Devon Posted on 17/04/2021 , work completed 16/04/2021
Great work
Customer Service
Quality
Value
Cannot recommend MTS highly enough, Jim fitted a new boiler but also had the extra hassle of taking up the bedroom floor because when the old boiler was fitted the plumber used pipework that was too small and had to be replaced. The job was originally scheduled for 2 days but Jim came with his mate and did it in one. Fantastic service and a smashing couple of guys, wouldn't use anybody else now.
Customer in Devon Posted on 28/01/2021 , work completed 28/01/2021
Replace combi boiler
Customer Service
Quality
Value
Jim replaced our combi boiler with a modern efficient unit. He is knowledgeable and helped us narrow down our options and recommended a couple of quality choices. His quote was detailed and transparent and it made us easy for us to choose. He came when promised, completed the task with a minimum of fuss and left the house clean and tidy. I cannot recommend Jim and MTS Plumbing Services enough, top quality and good value.
Customer in Devon Posted on 21/01/2021 , work completed 18/01/2021
..MTS Plumbing Services
Customer Service
Quality
Value
Found Jim from MTS to be just what was required. Highlighted what was and wasn't an issue - spoke plainly, in a language I understand, and ensured I wasn't buying any service or product I didn't need. Pointed out options for the future, if I decide to invest should things need replacing.... He even tightened up a leaky nut! Highly recommended and I shall certainly use next time.
Customer in Devon Posted on 25/11/2020 , work completed 20/11/2020
Replacing boiler changing from standard to a combi.
Customer Service
Quality
Value
I found MTS plumbing services through a plumbing supplier, after contacting Jim he promptly came around to discuss the work to be done. We decided the best location for the Vaillant combi boiler, and Jim explained in great and thorough detail so that i could fully understand. I found this very helpful, he gave me a quote for the work and we fixed the date of the install. On the day of the install Jim arrived on time and explained fully the order of the work to be carried out. Each day he arrived on time, worked hard to a very high standard being very thoughtful in keeping us fully informed to the work he aimed to complete each day. On completion of the work he thoroughly checked for leaks fixed all ones from the original install, he explained the running of the new boiler and completed the paperwork. We are very pleased with the high standard of work done and are very happy to recommend Jim.
Customer in Devon Posted on 12/11/2020 , work completed 21/10/2020
Excellent Service
Customer Service
Quality
Value
I called MTS Plumbing and Heating Services to visit and give me a quote for a new boiler. Jim arranged to visit promptly and advised me on the different types of boiler. Later that day Jim sent me a quote which I found very competitive and commissioned him to fit my new boiler. We agreed a date and Jim started the work. There were difficulties in removing the old boiler but Jim persevered and eventually got it out ! He encountered several other problems in fitting my new boiler but just got on with the job until he had sorted them out. I highly recommend Jim, he is very professional and has done an excellent job. I am very happy with my new boiler and would not hesitate to recommend him to friends and family. Jim communicated well throughout the whole process and followed this up after with registering the product and forwarding all relevant paperwork to me.
Linda in Devon Posted on 24/10/2020 , work completed 27/08/2020
Installing gas central heating
Customer Service
Quality
Value
Replacing old hot water only boiler with new combi one installing radiators. We were thinking about replacing our horrible night storage heating with proper one for a while. Jim's quote was better than others and he seemed being nice person. We were 100% right! From the beginning to finish everything was perfect. Jim's commitment exceeded our expectations. There were some difficulties regarding installing pipework, but was resolved successfully, despite horrible access! The job has been finished one day earlier than scheduled! I can highly recommend Jim and will use his services in the future.
Customer in Devon Posted on 29/07/2020 , work completed 23/07/2020
Excellent replacement of gas combi boiler
Customer Service
Quality
Value
Jim did a superb job in researching, sourcing and fitting a boiler in our holiday lodge. He kept us informed about the options available and helped us to make the most suitable choice. We were not staying at the lodge due to lockdown, but he rang to update us on each day he was working. He also kindly visited the lodge when we were able to go down in order to explain how to operate it. Overall he is a pleasant and efficient tradesman and I would certainly recommend him very highly to others.
Customer in Wiltshire Posted on 16/07/2020 , work completed 10/06/2020
Replacement of combi boiler
Customer Service
Quality
Value
Mr Mercer replaced an existing combi boiler in a house in Topsham, Devon with a new Ideal boiler. I found Mr Mercer to be very knowledgeable and experienced in the installation of combi boilers. The work was briskly carried out and completed in one and half days. The price was fair and I can recommend Mr Mercer for this type of work.
Customer in Hertfordshire Posted on 14/12/2019 , work completed 29/11/2019
New boiler and radiators
Customer Service
Quality
Value
Jim installed a new boiler, removed old hot water tank, decommissioned cold water tanks in loft.This was all done on schedule and within the price quoted. He is a straight talking gentleman and true to his word. I had not hesitation to leave him alone to carry out the work.
Customer in Devon Posted on 19/10/2019 , work completed 18/10/2019
Great success with difficult boiler installation
Customer Service
Quality
Value
I had confidence in Jim's ability and felt safe from start to finish because he is a Which? Trusted Trader. He quickly arranged a free survey and arrived on time 15 minutes later! Before entering my home he produced his ID photo card and Which? Trusted Trader credentials without me asking. He explained simply and clearly the various types of boilers and systems and drew a diagram of my existing system to give me a clearer understanding. We discussed various options based on my needs and he gave me impartial information about each. I was happy to accept Jim's recommendation for the Ideal Logic Max Heat 18 Boiler. The installation was problematic throughout due to lack of maintenance of my central heating system and cowboy repairs. However, by sheer grit and determination Jim overcame all the difficulties. Every time a problem arose he just kept going until he managed to get it sorted regardless of how long it took. He took no breaks, despite my efforts to get him to do so, but was glad of frequent mugs of tea. Jim's expertise, experience and efficiency was very evident. He was always punctual and cleared up afterwards. Although the work took many hours longer than he had anticipated due to the many problems his quotation remained the same, for which I was so relieved and grateful. On completion of the work I quickly received all paperwork - documents, certificates, receipts etc. I have no hesitation in highly recommending Jim Mercer from MTS (11/10!)
Averil Posted on 17/09/2019 , work completed 19/09/2005
Beyond 5 Star Service
I can not recommend Jim Mercer of MTS Plumbing and Heating more highly. I contacted Jim last week about fitting some radiators, which had been removed by a different plumber, Jim is a no nonsense, straight talking man. This job has been scheduled for a later date. On Saturday I came home after only 3 hours away from home to find a suspected burst pipe and water throughout the ground floor of the bungalow and the bathroom ceiling was collapsed. After turning off the water, I didn’t hesitate to call Jim who agreed to come straight away. Following a call to my insurance company they advised me I was covered for their own emergency plumbing company. This home emergency plumber arrived and advised me he didn’t have a ladder or as the loft isn’t fully boarded, it was unsafe for him to locate the leak and duly left. Once again I called Jim. Jim located the leak and even spoke to my insurance company, ensuring they realised the seriousness of the situation. Jim has supplied me with a report that the whole system needs to be checked for any further badly fitted joint work, as the property is only 5 years old I have taken this up with the builder. I have just received a follow up call from Jim, his work and knowledge can’t be bettered. If you want first class service, MTS plumbing and Heating is the go to company and will be mine for all my plumbing and heating.
Customer in Devon Posted on 16/09/2019 (Reviewer did not use service)
A dedicated plumber
Customer Service
Quality
Value
Jim Mercer came to my rescue I needed a new boiler fast and that's what I got, Jim heard I needed one called to see me sized up the job ordered one and within days it fitted and up and running, from day one Jim dedicated himself to getting the job done. I didn't make it easy for him no matter what obstacle I put in front of him [ not that I meant to ] he overcame it nothing seemed to faze him as long as he got a cup of tea he just carried on, within two days the job was done, he had to reroute all the pipes drilling through several walls he never stopped, he took out the old boiler bricked up the holes left by it and always cleaned up after himself, thank you Jim for a job well done, highly recommended top man 10/10.
Customer in Devon Posted on 15/08/2019 , work completed 14/08/2019
New Boiler
Customer Service
Quality
Value
I would highly recommend this trader as the work he carried out was excellent and speedy. He installed a new Ideal boiler, removed the old one and put a new flue up through the roof. He also set up the Ideal Touch App so I can access the boiler wherever I am and switch it on/off, amend settings etc. He explained everything as he went along, so I knew what was going on all the time. As I said before the work was done very quickly and cleanly. He and his colleague were both very nice people, hence I have no problem in highly recommending him.
Customer in Devon Posted on 25/07/2019 , work completed 24/07/2019
Tricky boiler replacement carried out very effectively
Customer Service
Quality
Value
We needed to replace our old boiler which was firmly encased in a built in kitchen cabinet with difficult access to gas and water pipework and a boxed in flue. Jim was realistic about the potential problems of the job but also keen to make the new installation work for us in a practical and aesthetic sense. His quote arrived promptly and was clear and detailed. The work was completed to the agreed schedule and budget and included patching up paintwork and cabinetry that had been necessarily removed to complete the job. Relevant certificates, guarantees and building regulations paperwork were all received within a couple of days of completion.
Customer in Devon Posted on 21/07/2019 , work completed 18/07/2019
Installation of new heat only LPG boiler, pump, etc.
Customer Service
Quality
Value
We were immediately impressed with Jim's technical knowledge when he came to evaluate the job - on the same day we'd researched possible heating engineers. He spent a considerable time going over everything in depth and detailing all the options in a clear and impartial manner. His prompt written and fairly-priced confirmatory quotation was again clear and detailed and we had no hesitation in selecting MTS for the job. He and his assistant, Gabi, arrived at 08.15 on the day and worked tirelessly and continuously until 17.00, not even stopping for lunch but just welcoming mugs of tea (and biscuits for Gabi!) whenever offered. Whenever a problem arose they were not satisfied until it was resolved and returned the following day to ensure all was well and carry out one or two tweaks. Jim dealt meticulously with all documentation, guarantees, etc. We would recommend him without reservation.
Customer in Devon Posted on 14/05/2019 , work completed 08/05/2019
Fitting New Boiler.
Customer Service
Quality
Value
Jim Mercer responded quickly to the initial problem that my old boiler would not fire up. I was fairly certain that the problem was serious. After working on the boiler and making a temporary repair we had a discussion and agreed that the only real solution was a new boiler. Without any pressure he explained all the options giving me a careful cost breakdown. We fixed on a day for the work and he emailed me the day before, giving me the time that he would arrive with his assistant - he arrived to the minute. The work was carried out quickly and very efficiently. I expected that. But the care with which they treated my property and the desire to have me understand exactly what they were doing was beyond my expectations. Jim sorted out the paperwork. An experience that I could have found to be very worrying turned out to be a pleasure. A I know that Jim is available should I have any Questions in the future.
Customer in Devon Posted on 08/03/2019 , work completed 28/02/2019
First class
Customer Service
Quality
Value
We found Mr Mercer very professional from the start of giving a quote to starting work. His standard of work was first class, clean and quick. His information about the installation and how to work the system. He made sure we understood how to operate the boiler and stat. All paper work was completed and handed over. Would recommend MTS.
Anthony, Devon Posted on 21/02/2019 , work completed 21/02/2019
New boiler instalation
Customer Service
Quality
Value
Having been told we needed a new boiler, Jim was able to come round on the same day and provide a highly competitive quote. Jim was able to book us in for the same week and installed a new boiler for us with minimal mess and spent time explaining the installation with us. We would highly recommend Jim for any future jobs.
Customer in Devon Posted on 17/02/2019 , work completed 16/02/2019
New Boiler Installation
Customer Service
Quality
Value
Our Boiler broke and needed advice. Called Jim and he came and saw us that evening. He gave us a fantastic quote for new boiler and due to our emergency, he managed to get it all installed within a week. Jim advised us on the boiler we need and explained all the benefits. Jim also went through how the boiler works and kept us up to date with his progress. There was minimal disruption on the day of fitting. Clean and tidy worker. Very please with his work, Would recommend Jim to anybody. Thank you
Customer in Devon Posted on 16/11/2018 , work completed 01/11/2018
New central heating system
Customer Service
Quality
Value
From the start Jim was open & honest about price & difficulties but quietly overcame all obstacles & delivered a good job on time & price as quoted.
Christine Posted on 04/11/2018 , work completed 04/11/2018
New boiler fitted
Customer Service
Quality
Value
Jim came and fitted a new boiler for us. He came and gave a quote where he spent time explaining to us the different products and the fitting process. We were able to book in quickly and at a time convenient to both parties. When he came and fitted the boiler he again explained the process and was clean and tidy. He worked hard to fit the boiler where out existing boiler was and caused minimum disruption. I would highly recommend Jim to anyone as we are thrilled with his work. Thank you
ashtondavey Posted on 04/10/2018 , work completed 04/10/2018
Excellent quality
Customer Service
Quality
Value
Kept me informed both before and during work and a high quality boiler installation.
Kevin, Devon Posted on 24/09/2018 , work completed 24/09/2018
Great advice
Customer Service
Quality
Value
Jim fully explained how my boiler worked, what the problem was and gave appropriate advice on all of my options. I would not hesitate to use him in the future. Highly recommended.
Ruth, Devon Posted on 22/05/2018 , work completed 22/05/2018
Accomplished
Customer Service
Quality
Value
Very accomplished - installed the boiler in accomplished & tenacious manner.
Which? Trusted Traders Consumer Posted on 13/03/2018 , work completed 13/03/2018
Professional, painstaking and diligent.
Customer Service
Quality
Value
We gathered a number of quotes before finally settling on Jim Mercer and I'm so glad we chose him to replace our old, inefficient central heating. Jim listened to our requirements, made suggestions and presented us with a detailed and highly competitive quote. During the installation he kept us informed throughout, solved numerous day-to-day issues and undertook additional work in a professional and friendly manner. The end result is an efficient and seamlessly installed central heating system which should last for many years. I would not hesitate to recommend MTS Plumbing and will be using Jim for our ongoing servicing and any additional plumbing requirements.
Adrian Doughty Posted on 28/01/2018 , work completed 28/01/2018
The trader replied (on 22/02/2018)
Many thanks for your comments. It really helped that you wished to understand the processes and technicalities. It helps so much when a client gets on board in the way that you did. Many thanks Jim
Brilliant job, prompt professional
Customer Service
Quality
Value
Every aspect of the heating job was explained in full detail, giving options and costing. Listened to what we were trying to achieve and advise us accordingly. Nothing was too much trouble. Spoke to us and every aspect of the job if something didn't go according to plan. Will use him again, he was happy and polite. Good Job.
Christine, Devon Posted on 11/12/2017 , work completed 11/12/2017
Good for Tricky Houses!
Customer Service
Quality
Value
We had a full refurbishment of our hot water and central heating system - the job took a week so we got to see plenty of Jim's work. We were impressed by his wide range of skills and experience. Our house is an old cob cottage with lots of non-standard issues but Jim was very good at finding solutions. You feel as if he would always sort you out rather than bodge it.
Jeff, Devon Posted on 13/11/2017 , work completed 13/11/2017
Good job
Customer Service
Quality
Value
Helpfully did the work while I was out of the country and explained it to me when I was back. Nice guy.
Will, Devon Posted on 24/10/2017 , work completed 24/10/2017
Good Job very Professional
Customer Service
Quality
Value
Always there when arranged. No complaints about workmanship.
Peter, Devon Posted on 11/09/2017 , work completed 11/09/2017
Really good, thorough job.
Customer Service
Quality
Value
Very informative, honest, good value, would definitely recommend.
Helen, Devon Posted on 10/08/2017 , work completed 10/08/2017
Highly recommended.
Customer Service
Quality
Value
Highly competent from quote to commissioning, our boiler replacement was faultless. Highly recommended.
Christopher, Devon Posted on 07/07/2017 , work completed 07/07/2017
Very impressed
Customer Service
Quality
Value
Quick response for quotation & installation. Jim certainly knows his products, will recommend him in the future.
Andrew, Devon Posted on 12/05/2017 , work completed 12/05/2017
More done than expected
Customer Service
Quality
Value
Jim Mercer is friendly, helpful and expert. What impressed me most was that although the job was to install a new gas boiler he had a careful look at the whole central heating and hot water system and suggested improvements which he then carried out at a competitive cost.
A, Devon Posted on 13/04/2017 , work completed 13/04/2017
Prompt and did very good job
Customer Service
Quality
Value
Mr Mercer was prompt, very efficient and explained how boiler worked.
Sandra, Devon Posted on 05/04/2017 , work completed 05/04/2017
Highly satisfied
Customer Service
Quality
Value
Installed new boiler. Very prompt, reliable & does a very good job.
Peter, Newton Abbott Posted on 01/10/2016 , work completed 01/10/2016
My Review
Customer Service
Quality
Value
Jim and his assistant were very helpful, they changed my old boiler and put a new LPG border, they made me feel safe enough to leave the house and when I came back everything have been cleaned.
Which? Trusted Traders Consumer Posted on 08/09/2016 , work completed 08/09/2016
Really reliable. Great from start to finish & would recommend
Customer Service
Quality
Value
Installed new central heating system & boiler. Really good job. Kept us informed throughout.
Mr Minto, Exeter Posted on 01/08/2016 , work completed 01/08/2016