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Endorsed by

Which

?

Trusted Traders

Mycroft Heating & Plumbing Ltd

Logo on white
Opening Hours
Today -
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed
Profile thumb mycroft square format logo

4.8

57 Reviews

About

We are a small, friendly and professional family business operating in SW London. Trading since 2006, we were endorsed as a Which? Trusted Trader in 2013.

As well as boiler servicing and landlord/homeowner gas safety inspections, we install and maintain:

> Boilers and central heating systems
> Vented and unvented (often known as "Megaflo") hot water cylinders and thermal stores
> Gas fires, cookers, hobs and ovens
> Underfloor heating
> Energy efficient controls including radiator thermostats, room thermostats and programmers, including smart controls and weather compensation

We install and work on most manufacturers' boilers and can offer extended guarantees on new installations of certain models. We are trained in the latest remote access “smart” controls from Honeywell (Evohome) and Nest.

What we do

  • Boiler, central heating and gas engineers

    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler installation
    • Boiler servicing
    • Boiler repair
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
  • More Services

    • heating and smart controls
    • underfloor heating

Customer reviews

Reviews summary

4.8
57 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Excellent work.
Customer Service
Quality
Value
Replacement of hot water cylinder, hot water recirculation pump, one radiator, various replacement parts in boiler, associated modifications and additions to existing pipework. Excellent work. Tim is rightly busy, so one may have to wait for non-urgent work, but he will respond quickly to emergencies.
Keith, Balham, .15/03/2018
Doesn't Follow Through
Customer Service
Quality
Value
The first time he visited he could not repair my fireplace which given its age was understandable. However, he promised to get me a quote for a new one in a short period of time. I emailed more than once with no response and he did not return calls. He seemed trustworthy so I waited through the cold winter but not a word...only a £100 bill for the aborted first visit, which I paid. I wrote to him asking why he didn't come through and he said he was busy. Weeks later I got through to him (a miracle) and I arranged for another visit for the fireplace and thought he would come armed for a quote. He didn't. I also asked if he could look at my partly malfunctioning underfloor heating. He said he was an expert on this and would get back to me with a quote. Four weeks later nothing. I'm not inclined to chase him again.He's possibly a good repair guy (I wouldn't know) but he has let me down twice very badly. I would not trust him to do what he says no matter how sincere he appears. Sorry but its a fact. I can't actually believe he's a Which Trusted Trader which I've had good luck with in the past. Oh well.
Gottlieb12/03/2018
Excellent Service
Customer Service
Quality
Value
During the very cold weather ,I noticed that my hot water cylinder was leaking.I contacted Tim Mycroft,who came very promptly.He checked the cylinder,and advised me that he thought the best option would be a replacement cylinder.He ordered the cylinder for delivery next day ,and obviously had to turn the water off.Although I had no hot water or central heating,I did have electric heaters and the use of my neighbours shower,and I knew that Tim was very busy,so I expected him to return later in the week.However he said he would come the following day,after fulfilling all his other commitments.He arrived at 5.30 having already done a day's work,and stayed until 10pm ,fitting the cylinder and ensuring that everything was working properly.He did not charge out of hours rates for this, and the bill was far less than I had anticipated. This is not the first time that Tim has gone the extra mile,and I have recommended him to several neighbours, who have also been very happy with his work. Several years ago Tim fitted a new boiler for me,and again it was done with minimum disruption,and at a reasonable cost.He also does the annual gas appliance service,to his usual high standards. As well as the quality of his work ,he is a man of decency .integrity and reliability.
Pauline Scott, .10/03/2018
Reliably good!
Customer Service
Quality
Value
Annual gas safety certificate was completed efficiently and professionally - which has always been my experience with Mycroft Heating. Would highly recommend them.
KLacey, .01/03/2018
Very safe pair of hands
Customer Service
Quality
Value
Mr. Mycroft installed a new boiler for me and has done an annual service every year for many years. When I had problems with my radiators he came almost immediately to sort out what was wrong and fixed them. He has also come to fix a very bad leak on his day off and spent until 10.30 p.m. the same day fixing it so that I would not be left with any problems with heating or water.This was very much appreciated as the next day there was snow and the temperature of the weather dropped considerably. I have always found him to be extremely competent, honest and have every confidence in his work.
cesmith, .16/12/2017
Mycroft Heating and Plumbing - excellent work
Customer Service
Quality
Value
Mycroft Heating and Plumbing have serviced my central heating and combi boiler for several years. The quality of the work has been excellent: Mr Mycroft is very knowledgeable on boiler work and very reliable. I would strongly recommend this company.
Peter R, .09/11/2017
Happy with my new boiler!
Customer Service
Quality
Value
Tim has been servicing my boiler for a few years. This year I asked him to replace my ageing boiler/thermal store with a new combination boiler. This needed to be completed within a specific time frame to take advantage of scaffolding that was being put in place for other major works on our building. Tim managed the project really well, explaining what the options were, giving a clear description of what needed to be done, and working around the scaffolding schedule to fit in the project. What was also helpful was that I did not have to chase up on things; we exchanged a few emails and from the communication received, I was confident that the project would go ahead as planned. Due to his own busy schedule, Tim delegated the actual boiler installation to his colleague Ian who did an excellent job of fitting the new boiler into an existing kitchen cupboard - the work was done tidily and I am really pleased with the end results. The new boiler is quiet and efficient, easy to control, and having the extra storage space vacated by the thermal store is a bonus. I would definitely recommend Tim's company if you are looking to replace your boiler.
Jean26/09/2017
The trader replied (on 16/10/2017)
Dear Jean & Jenny Thank you so much for your review and taking the time to write it. We're so pleased you were so happy with the project management and execution of the job and the boiler itself, a happy customer always makes for a happy business (for us anyway)!!
Evohome Knowledge
Customer Service
Quality
Value
We had an Evohome system installed to control our Heating and Hot Water system but not by an improved installer. We have had numerous issues with reliability since the installation. The issues were quickly identified and resolved by Tim. We also found his charges very competitive. Many thanks James
Which? Trusted Traders Consumer11/05/2017
The trader replied (on 15/05/2017)
Thanks James for taking the time to review my work, it's really appreciated. I'm pleased we got the bottom of your issues and got your Evohome system working as it should. Thanks again, Tim
Reliable and efficient - would definitely recommend.
Customer Service
Quality
Value
We used Tim to install a pump system to improve our water pressure. We found him to be very knowledgeable, hard working and efficient. We're very pleased with the job he's done and would definitely use him again and recommend him to others.
AmyViv10/04/2017
The trader replied (on 15/05/2017)
Many thanks for taking the time to leave a review, we really appreciate it! I'm delighted to hear the water pressure solution is working so well for you. Thanks again, Tim
This is a small very reliable company .
Customer Service
Quality
Value
I got details of Mycroft Heating and Plumbing from Which several years ago when I needed to have my boiler replaced.Since then Tim has regularly serviced my system ,changed radiators and dealt with any problems reliably and promptly . I highly recommend his work and the service he provides.
Mary M07/11/2016