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Endorsed by Which?
NCC South East Ltd
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
NCC is a locally based company in West Wickham, Kent, offering a wide range of services, including plumbing, heating, gas services, solar power, air conditioning, and heat pumps.
With over 35 years in the industry, we pride ourselves on being a cost-effective and reliable company.
We are an MCS (Micro Generation Scheme) registered company, which gives us access to the BUS Voucher Scheme. Our customers can apply for up to £7,500 towards installing a heat pump.
Our reputation with heat pump manufacturers: Baxi, Bosch, Grant, Midea, Mitsubishi, Samsung, and Vaillant gives us access to unique designs and installations.
We also offer finance options, making payments easier and increasing the choice of services and technologies.
As an Octopus Trusted Partner, we can help clients find the best tariffs.
We operate with domestic and commercial clients throughout the South East and the surrounding areas.
Our reputation has been developed through hard work and reliability, making us the area’s number one choice.
What we do
Plumbers
- Emergency plumbing services
- Unvented cylinder installation and maintenance
- Water softener installation and maintenance
Boiler, central heating and gas engineers
- Radiators and central heating
- Underfloor heating
- Boiler installation
- Boiler repair
- Gas emergencies
Gas installers
Heating contractors
- Central heating systems (installation and servicing)
Renewable energy
- Solar panels
- Solar water heating
- Air source heat pumps
Bathroom fitters
- Accessible bathrooms and showers
- Bathroom design services
- Bathroom refurbishment
- Wet rooms
More Services
- commerical gas qualified
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
80 reviews
Recommended
Recommended
by 98% of customers
Sort by
New Boiler
Customer Service
Quality
Value
Firstly I have to say that Neil installed our boiler way back in 2016. Since then he did the regular service for us. We have never had any problems with it other than minor ones, which were fixed immediately in one phone call. On the death of my late husband, he has continued not only to do the service on the boiler but help with plumbing/heating and other issues, albeit with his cheeky manner. Recently my boiler packed up, and he kindly installed a new boiler immediately, no fuss, no bother ... straight away as a trusted trader should.. more importantly I regard him as a trusted friend that both my late husband and I relied on over the 17 years. I cannot emphasis how important it is, in today's world, to find someone you can trust to do a job well with reasonable cost and recommend him 150%!
Customer in Greater London
, work completed
Recommended
Still the Best
Customer Service
Quality
Value
Neil fitted my first boiler 20 years ago and I've recommended him to countless friends since. This week my boiler breathed it's last and Neil was my first call to replace it. He still had his records, knew exactly what I needed and even worked on a Saturday to get me back up and running in just a few days. Amazing service. Thank you so much
Customer in Greater London
, work completed
Recommended
Great work installing a new boiler
Customer Service
Quality
Value
NCC South East replaced our boiler and hot water storage tank. It was quite a large job as it involved moving from a vented to unvented system. They did an excellent job of both replacing the whole system and making good afterwards. Communication was excellent and they were great at talking through all the options with us and keeping us up to date with timing and progress. I would highly recommend them.
Customer in Greater London
, work completed
Recommended
A professional tradesman that can be relied on
Customer Service
Quality
Value
Please can I say many thanks for all the help & support you have provided my parents over the years - they always were very grateful for your professionalism and care you showed them, especially as things got more challenging for them - they were always able to rely on your help when required. They were always very happy with the quality of work provided
Customer in West Sussex
, work completed
Recommended
Fast problem solving in new flat
Customer Service
Quality
Value
We’d just moved in to our new property and discovered no running water even with all isolators open. Neil quickly identified a broken isolator and had it fixed the next day even though it required a non-standard part. He kept us updated and explained the issue so we could understand it, and parts and labour costs were very reasonable given the short notice. Great for peace of mind when we had so many other things going on!
Customer in Greater London
, work completed
Recommended
UFH and ASHP
Customer Service
Quality
Value
Neil put in our underfloor heating and air source heat pump. We are self builders, he was very patient waiting for us to get to the correct stage for him. He offered advice along the way. Would recommend Neil to anyone. Our build is toasty!!
Customer in
, work completed
Recommended
Great company
Customer Service
Quality
Value
Neil and his team installed our Grant heat pump and hot water cylinder. We're very happy with the advice received, the communication and installation process, as well as the system itself.
Customer in Greater London
, work completed
Recommended
Great response
Neil fitted our replacement gas boiler in January 2022. He serviced it January 2023 and we are very happy with the service he provided. In May this year, we were away on holiday when my son (home alone) rang to say there was no hot water. At 9.30pm I texted Neil to see when he might be available for advice or if necessary to visit as we were not due back for several days. He interrupted his evening to respond and after asking a few questions, explained that the error code showed an external interruption in the gas supply, had caused the boiler to shut down. With his help, I was able to talk my son through the process of relighting the boiler and normal service was resumed. We can not thank him enough for his kindness and our holiday was saved.
Customer in Greater London
(Reviewer did not use service)
Recommended
Excellent solar thermal repair and new boiler installation
Customer Service
Quality
Value
I would be happy to recommend NCC Southeast Ltd to anyone needing plumbing, boiler installation or solar thermal repairs. They were knowledgeable, courteous, and good value for money.
Gillian in Greater London
, work completed
Recommended
New Boiler
Customer Service
Quality
Value
Neil installed a boiler for me 15 years ago and has serviced it regularly. It came to the end of its life last week. So Neil replaced it with a new gas boiler. We talked about other greener options but my house just wasn't suitable for an air pump without a lot of disruption. We booked a day that suited me and the work was done quickly and cleanly and at the price quoted. I'm really pleased with the new boiler and will continue to get Neil to service this one.
Customer in Greater London
, work completed
Recommended
Damaged floor, didn't follow manufacturers instructions, won't help us fix the issues
Customer Service
Quality
Value
NCC installed underfloor heating across 3 levels at our house beneath engineered flooring alongside a heat pump. It turns out they used a product designed for tiling, rather than wooden flooring, and did not follow the manufacturer's instructions (which say that self-levelling compound or screed must be added if used below wooden flooring). This means that beneath the floors (which require even heat) there are hot pipes at 50C separated by cool insulation. Their manufacturer says it's essential to install thermometers beneath the floor to avoid damage to the flooring - this was not done. Their manufacturer says that concentrated pipes should be avoided or insulated to avoid overheating of the floor. In some sections 7 pipes have been laid together where the pre-cut grooves in the boards normally support 3. In those areas the floor is being heated to 30.5C way above the safe limit of 27C, which the majority of the rest of the floor is at 21C. So both damaging the floor and failing to heat the rooms. Two months have passed since we complained, NCC came out once and all they did was cause the floors to overheat more. They didn't fix the flow meters as we had asked. During installation Neil's constant refrain was "I've run my business from home for 33 years, no-one has ever knocked on my door". Yet at the first sign of problems, he's gone.
Customer in Greater London
, work completed
Going above and beyond
Customer Service
Quality
Value
After a series of issues with our solar and underfloor heating, it was such a relief when a neighbour recommended Neil. He sorted out both the original problem and the problems created by other people trying to fix it. Since then, he has also fitted a new boiler and upgraded my shower. It makes such a difference to find someone who knows exactly what they are doing and whose advice I trust completely. He goes above and beyond, finding time to do any necessary adjustments, even when very busy. I am particularly grateful for the time I was home unwell recently, with sub zero temperatures outside, and the heating playing up. Neil fixed it straight away and hurried on to other jobs before I had time to thank him properly. So thank you Neil!
Customer in Greater London
, work completed
Recommended
Superb service
Customer Service
Quality
Value
When our boiler broke down, I contacted Neil and he came that evening on his way home after work to fix the problem. Incredibly polite and professional, he diagnosed the problem really quickly, had a spare motor in his van and had fixed the system within an hour. I was so impressed with Neil and would recommend him to anyone.
Customer in Greater London
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Boiler service 2 years in a row after new boiler installation in 2016. Very professional and friendly service. Work carried out very efficiently.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
New boiler, new zoning for heating, underfloor heating for new extension, H&C supply for new kitchen and waste
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Repairs to WC cistern, hose supplying bath tap and review of boiler. Very happy that NCC able & willing to undertake these awkward repairs. I assume other plumbers were only interested in entire bathroom refits as they failed to respond following the initial visit.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Replaced fan and pump and had system cleaned. Very happy with the work. Neil was very helpful when our boiler packed up (because all the servicing we had done over the years were not actually carried out properly). He showed us what to watch out for so we know how to spot a dodgy service in the future and he spent a lot of his own time showing us how to clean/upkeep our system.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
We are very pleased with this company and wouldn't hesitate to hire them again
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
NCC have looked after our plumbing for over 10 years. This includes our home , 2 rental properties and also the plumbing for my sister and mother. He has installed new systems for all of us as part of extensive refurbishment works at a total of 4 properties. Not the cheapest, but absolutely reliable trustworthy and thorough in all aspects. I recommend highly.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Boiler service in 2016 and 2017 and a boiler installation in 2015. Very professional service. Would highly recommend.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
Excellent work - Neil cannot do enough for his customers. He genuinely cares about doing a good job. Very fast communication and sorts out problems extremely quickly.
Which? Trusted Traders Consumer
, work completed
Recommended
Completely dependable
Customer Service
Quality
Value
Neil is the first heating engineer who has properly sorted our heating system, which includes solar. Over ten years, different heating engineers had tried and failed, fixing one problem but causing others. It has been a big headache over the years. Following a recommendation from a neighbour, Neil has just fitted a much needed new boiler and updated 9the solar pumping station. He completed the work in his efficient, friendly style, keeping me informed and dealing with different issues as they arose. He also fitted a replacement shower - he understood exactly what we wanted and I could not be more pleased.
Customer in Greater London
, work completed
Recommended
Emergency Boiler breakdown
Customer Service
Quality
Value
I contacted Neil & he came along the same day & quickly located the problem & fixed it. I have British Gas cover but they could only offer a date of March 9 so being left without a boiler & no heating for so long was not an option so Neil was a life saver & charged a minimal cost. So refreshing to find a trusted professional with old fashioned standards with so many cowboys around these days. I wouldn’t hesitate to recommend him.
Customer in Greater London
, work completed
Recommended
Prompt professional and thorough.
Customer Service
Quality
Value
I contacted Neil and explained the problem of a 17 year old leaking boiler. He asked a number of questions and offered to call in at 8am the following day. He was prompt and able to detail the work required and provide a quote there and then. This was followed up in an email that evening as promised. His work when fitting the new boiler was excellent and he fixed a number of small issues that had been left by the previous builders. He took care to ensure that we had a full understanding of the new boiler complete with remote wireless controls. He left us with all the necessary paperwork and contacted me 48 hours later to check that everything was okay.
Customer in Greater London
, work completed
Recommended
Old fashioned trader
Customer Service
Quality
Value
He was absolutely professional. Before he came I didn't have a bath and shower for 10 weeks. I had numerous traders in that could not solve my issue. I would recommend him. He solved the problem. 10/10.
Michelle, Kent
, work completed
Recommended