Plumbfaster.co.uk

Neil has done an amazing job of transforming two small elderly bathrooms with multiple problems into two lovely spaces where everything works and looks great! Faced with a huge dry rot problem discovered on Day 1, he managed the whole restoration project for us, and we all managed to stay sane. He brought in a great team to sort the problems, and even though this had a knock-on effect on his own work schedule, he still stuck with us to do the second bathroom. We really valued Neil's extremely high standard of work and his advice about everything - design, tiles, showers, electrics, etc etc. We were very happy with his recommended retailers for bathrooms and tiles, and how they worked well together. His team are great, and after several weeks of polite, friendly and efficient men in and out of the house, it was weirdly quiet when they'd all gone! Finally, I think that managing these very awkward bathroom jobs with 4 of us working from home at the same time would try anyone's patience, but Neil and the team coped with us admirably. I will recommend him to everyone from now on.

Fitting a new shower and fixing basin taps. The team were friendly, professional and reliable. Communication was good throughout which particularly helped when decisions had to be made on the spot. Neil sourced the shower and taps that had to be replaced, and the total cost for the work was good value. I would definitely use Plumbfaster again and recommend them to others.

Neil flushed out my central heating system and did not leave a mess. It was potentially a messy job since the water in my central heating system was black! I was not able to stay while he worked and he sent me a video of the water coming from the flushed system and it was absolutely sparkling clean. Fantastic attention to detail, and not only that, he actually offered us an alternative for repairing our problem boiler when a fixed price repair would work out cheaper. I respect him and hope his business flourishes. *****

Neil and his team upgraded our central heating system by fitting a new boiler and radiators for us. They also undertook as a few jobs in our bathroom. We were given welcome advice both prior to the work starting and during it when necessary. Neil has an eye for detail and the standard of work was excellent. The team were all extremely polite and pleasant to have around. They took care to protect our carpets etc and did a good job tidying up after themselves. We’re delighted with the finished job and would happily recommend them.

I have nothing but praise for the service I received from Neil McKay & his team at Plumbfaster. I needed a plumber to deal with a boiler emergency that was causing flooding to my neighbours below me. Very grateful for the amazing customer service & workmanship and helpful explanations of the work being carried out and consciousness of current Covid-19 restrictions. First Class service, I would highly recommend Plumbfaster.

Did an amazing and very thorough job on extremely short notice in the midst of lockdown, getting a new boiler installed in a day and leaving us with hot water again after another plumber fell through. Highly recommend Neil, he goes above and beyond every step of the way!

A very professional and competent installer. Despite the Covid -19 restrictions, after diagnosing that our existing boiler was not worth repairing because of its age and potential for further breakdowns, in a very short time he was able to source and install a new replacement. Neil gave a schedule to which he adhered. He displayed his expertise by discussing clearly his programme and despite some complications, was able to complete the task in one day. He exhibited a friendly and frank attitude at all stages of the installation which was neat and tidy. The clean up and disposal of old materials were excellent as was the quality of workmanship. His equipment and tools were comprehensive and of high quality. The cost of the work was both reasonable and good value.