Ness City Tyres Ltd

I first contacted Ness City Tyres on Friday 10 June to enquire about two front tyres and compare prices. I received a rapid, friendly response giving me three makes of tyres and prices. I emailed back asking which was the hardest wearing and which would he recommend. He replied recommending the all-weather tyre which wasn't the most expensive so that immediately gave me trust in who I'd be dealing with. On agreeing on a date to come in, I met with Willie and Tam who immediately put me at ease and chatted away as though I'd been there before. The tyres were changed within 30 minutes and I'm very happy with them. I can't praise them highly enough. Not only are Willie and Tam friendly and welcoming, but they're also very professional and courteous. I won't hesitate to return in the future.

I am a regular customer of Ness City Tyres and have been for over 15 years. They are unfailingly courteous and helpful and their level of service in my opinion far exceeds that of the national chains. We need local companies like this and it pays to use them.

During our holiday driving in Scotland, our run-flat tyre developed a 1-inch tear in the sidewall making it unsafe to continue our driving tour. After calling several large franchise brands it was mentioned that it would take 2 – 3 days to get a replacement tyre delivered and fitted. After explaining our situation to Ness Tyres in Inverness Willie was able to provide us with a tyre on the same day. When we arrived at Ness Tyres the rear tyre was removed and replaced with a new run-flat tyre within half an hour. We spoke to Ness Tyres at around 10 am and was able to continue our holiday within 2 hours. The customer service and friendly approach is given by Willie and his team demonstrate that smaller, independent retailers are able to respond quickly and efficiently and helped us continue our holiday rather than wait for 2 days. I would have no hesitation in recommending Ness City Tyres in Harbour Road Inverness.

After suffering a pot hole induced burst tyre my recovery firm took me to Ness City Tyres. The man at the front desk got it all started and gave some options and costs. I got some really good advice and went for one of the options. He actually recommended the cheapest one. Tam got this going right away realising we were on a journey. The guys who took over looked efficient and were very friendly. The job was done and dusted within 20 minutes and at a very good price even though I was really the mercy of the firm. It was really good to come from a bad experience to a really good one and we went on our way in a far better place. Highly recommended if you are in a spot and no doubt a place to go for routine work. Many thanks to the Team at Ness City Tyres.

Myself and my wife are in Scotland for two weeks on a working holiday. We hit a pot hole on a B road in Inverness which immediately punctured the tyre. On a recommendation by someone locally we called out Ness City Tyres who arrived to us very quickly. An examination of the vehicle revealed not only damage to the tyre but also to the wheel rim meaning that a new tyre could not be fitted. Ness City tyres took the wheel away to be repaired by a local company, picked it up again and fitted the wheel and a new tyre to the car. Excellent service and highly recommended. They could not have been more helpful.

I apologise that this review is long overdue, but because this business saved our vacation, we really want to thank them. In June 2017, we were visiting from Canada and had a rental vehicle. There was a mishap and we needed a new tyre. We asked a stranger where we could go, and he led us to Ness City Tyres. He said he was a long-time customer, and highly recommended them. We were not disappointed. They fit us in right away, and had us on our way in less than an hour, for a very reasonable cost. What could have been a very stressful situation turned out to be a minor inconvenience due to the efficiency and kindness of Tam Macdonald. Thank you to Tam and his staff who saved the day!