Extremely Helpful & Very Efficient
I had taken my wife's Audi A4 for a service at Highland Audi and they had noted dangerous bulges in one of the front tyres & recommended an urgent replacement. I had phoned around various retailers to try to get a tyre, but was unsuccessful - until I phoned Ness City Tyres. I was immediately taken by the very helpful manner of Ness City Tyres and their desire to help if they possibly could. They managed quickly to source a tyre for me and it was expertly fitted within the hour with a minimum of fuss. I cannot recommend them highly enough.
Customer in Highland Council
Posted on 25/11/2023
, work completed 24/11/2023
Recommended
New tyre
I was visiting Inverness and managed to hit a pot hole or stone on a moorland road,being disabled and old I cannot change the wheel so called the RAC.3 hours later man and van arrive to put my space saver on,I then rang Kwik fit to tell them the size and make of the tyre. The answer I received was none available for 4/5 days in Scotland so I rang 3 other major suppliers same answer!!! Found Ness tyres at 4.30 and he said I'll have one for you by 9.00 in the morning job done,fantastic service!!! First class service and a pleasure to deal with!!! Highly recommend this company.
Customer in West Yorkshire
Posted on 10/10/2022
, work completed 08/10/2022
Recommended
First class, very friendly service
I first contacted Ness City Tyres on Friday 10 June to enquire about two front tyres and compare prices. I received a rapid, friendly response giving me three makes of tyres and prices. I emailed back asking which was the hardest wearing and which would he recommend. He replied recommending the all-weather tyre which wasn't the most expensive so that immediately gave me trust in who I'd be dealing with. On agreeing on a date to come in, I met with Willie and Tam who immediately put me at ease and chatted away as though I'd been there before. The tyres were changed within 30 minutes and I'm very happy with them. I can't praise them highly enough. Not only are Willie and Tam friendly and welcoming, but they're also very professional and courteous. I won't hesitate to return in the future.
Customer in Highland Council
Posted on 02/07/2022
, work completed 10/06/2022
Recommended
Reliable and helpful
I am a regular customer of Ness City Tyres and have been for over 15 years. They are unfailingly courteous and helpful and their level of service in my opinion far exceeds that of the national chains. We need local companies like this and it pays to use them.
Bert in Highland Council
Posted on 25/05/2021
, work completed 25/05/2021
Recommended
Holiday back on track
During our holiday driving in Scotland, our run-flat tyre developed a 1-inch tear in the sidewall making it unsafe to continue our driving tour. After calling several large franchise brands it was mentioned that it would take 2 – 3 days to get a replacement tyre delivered and fitted. After explaining our situation to Ness Tyres in Inverness Willie was able to provide us with a tyre on the same day. When we arrived at Ness Tyres the rear tyre was removed and replaced with a new run-flat tyre within half an hour. We spoke to Ness Tyres at around 10 am and was able to continue our holiday within 2 hours. The customer service and friendly approach is given by Willie and his team demonstrate that smaller, independent retailers are able to respond quickly and efficiently and helped us continue our holiday rather than wait for 2 days. I would have no hesitation in recommending Ness City Tyres in Harbour Road Inverness.
Jason in South Woodford
Posted on 06/09/2020
, work completed 27/08/2020
Recommended
Great service, sound advice and good value.
After suffering a pot hole induced burst tyre my recovery firm took me to Ness City Tyres. The man at the front desk got it all started and gave some options and costs. I got some really good advice and went for one of the options. He actually recommended the cheapest one. Tam got this going right away realising we were on a journey. The guys who took over looked efficient and were very friendly. The job was done and dusted within 20 minutes and at a very good price even though I was really the mercy of the firm. It was really good to come from a bad experience to a really good one and we went on our way in a far better place. Highly recommended if you are in a spot and no doubt a place to go for routine work. Many thanks to the Team at Ness City Tyres.
Drew in Highland Council
Posted on 21/03/2020
, work completed 20/03/2020
Recommended
Very friendly, efficent and fast service.
Myself and my wife are in Scotland for two weeks on a working holiday. We hit a pot hole on a B road in Inverness which immediately punctured the tyre. On a recommendation by someone locally we called out Ness City Tyres who arrived to us very quickly. An examination of the vehicle revealed not only damage to the tyre but also to the wheel rim meaning that a new tyre could not be fitted. Ness City tyres took the wheel away to be repaired by a local company, picked it up again and fitted the wheel and a new tyre to the car. Excellent service and highly recommended. They could not have been more helpful.
Bob, Shropshire
Posted on 18/06/2019
, work completed 18/06/2019
Recommended
Superb service
Lovely friendly place with great prices.
Tracey, Morayshire
Posted on 13/03/2019
, work completed 13/03/2019
Recommended
Fantastic service
As always the service was friendly, professional and prompt. As a lady any visit to a garage/tyre company can be intimidating/unpleasant - Ness City Tyres however, are an absolute pleasure to visit. Cannot recommend highly enough.
Helen, Inverness-Shire
Posted on 29/06/2018
, work completed 29/06/2018
Recommended
Tyre Repair for Stranded Visitors
I apologise that this review is long overdue, but because this business saved our vacation, we really want to thank them. In June 2017, we were visiting from Canada and had a rental vehicle. There was a mishap and we needed a new tyre. We asked a stranger where we could go, and he led us to Ness City Tyres. He said he was a long-time customer, and highly recommended them. We were not disappointed. They fit us in right away, and had us on our way in less than an hour, for a very reasonable cost. What could have been a very stressful situation turned out to be a minor inconvenience due to the efficiency and kindness of Tam Macdonald. Thank you to Tam and his staff who saved the day!
Sue from Canada
Posted on 26/05/2018
, work completed 26/05/2018
Recommended
Always Reliable
The Ness City Tyres keep me right - always helpful, their advice is reliable and they are extremely efficient.
Alison, Inverness-Shire
Posted on 09/03/2018
, work completed 09/03/2018
Recommended
Really Nice to do Business with
Colin, Ross-Shire
Posted on 24/10/2017
, work completed 24/10/2017
Recommended
Professional, helpful and amazing!!
Fantastic and very helpful garage. Staff went over and above the level of customer care! The guys were really helpful and a pleasure to deal with. Would definitely recommend!
Which? Trusted Traders Consumer
Posted on 25/04/2017
, work completed 25/04/2017
Recommended
Repair to punctured tyre
When we turned up the chap was very nice to us and conveniently said he could do it there and then. We went shopping came back and it was ready for collection.
Joanna, Inverness
Posted on 02/03/2015
, work completed 02/03/2015
Recommended
Used for over 5 years
We have been using them for over 5 years. We had 2 new tyres fitted within the last 10 days. They are entirley reliable over the last few years. I was even greeted by name when i went in the other day. Always cheerful and friendly as always.
Margarie, Inverness
Posted on 01/02/2015
, work completed 01/02/2015
Recommended
Recommended
At the start of the winter we had 4 tyres fitted. No dramas at all. I find them really easy to get on with. Never any hassle. Quick and as painless as possible. All jobs dealt with within 24 hours.
Stuart, Inverness
Posted on 01/10/2014
, work completed 01/10/2014
Recommended
Which? Local Review
Always use them for new tires / puncures, Give good honest advice, Local friendly firm, Quick, Efficient, A pleasure to deal with
Peter Gow
Posted on 16/06/2009
, work completed 16/06/2009
Recommended