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Endorsed by Which? Trusted Traders

North East Heating Solutions Limited

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4.9

49 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Apr 2019

About

North East Heating Solutions is a family run business supplying and fitting environmentally friendly ELKAtherm electric radiators and Sunamp hot water systems.
Our heating system offers fully controllable warmth in every room via a traditional dial system, digital control or remotely with our 'HeatApp'.
We offer a 25-year manufacturer's guarantee on our electric radiators and a 4-year guarantee on the thermostat that controls your heating. Our hot water solutions come with a 10-year warranty for their thermal storage core.
We deliver exceptional service and value for money which has led us to being one of the region’s leading installers of electric heating and hot water systems. Our in-house engineers are NICEIC members and you won't see any muddy boots in your property – our engineers always clean up after themselves.
No job is too small for us. Whether you're looking for a new heater for your conservatory, replacing an old water cylinder or wanting to update your entire heating system, we can help.

What we do

  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler installation
  • Electricians

    • Electrical installations
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

  • Renewable energy

    • Air source heat pumps
    • Domestic wind turbines
    • Solar panels
    • Ground source heat pumps
    • Solar water heating
  • More Services

    • electric heating
    • conservatory heating
    • storage heaters
    • hot water

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
49 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Great Service from Northeast Heating Solutions
Customer Service
Quality
Value
My mothers storage heating system was failing and proving not value for money. I had search online and quickly discovered Northeast Heating Solutions. We liked what we saw. Within an hour of searching an appointment was made via Yvette and we also spoke directly with Howard. A week later Howard visited my elderly mothers and gave an honest and professional survey. The process was described in "layman terms" which was greatly appreciated by both of us. John and Stephen arrived promptly on the agreed installation day and were both very friendly and helpful. Their work was delivered in a very tidy and professional manner. John was very patient when delivering the tutorial to my mother and myself. I had to speak with John after they had left as I hadn't digested all the information relayed to me, but John called and advised me of where I was going wrong. Nothing was too much trouble to him. The new heating system is perfect and ideally suited to my mother's needs and we would thoroughly recommend Northeast Heating Solutions.
Customer in Tyne and Wear Posted on 08/05/2021 , work completed 05/05/2021
The trader replied (on 11/05/2021)
Thank you ever so much for the 3 x 5* reviews. We are as delighted that you and your mum are delighted and wish her many years of warmth and comfort.
Installation of a Heating System
Customer Service
Quality
Value
We would certainly use this Trader again, they installed the whole system throughout the house, 12 radiators all together. We had had no problems at all and we would certainly use them again.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 05/01/2020
The trader replied (on 06/05/2021)
Many thanks for your review and 3 x 5*. We appreciate this very much.
Quick, Clean and Friendly
Customer Service
Quality
Value
The wait between ordering and fitting was a little longer than anticipated (Brexit-related) and I would have liked a little more communication - I've still given 5 stars though because the response when I telephoned was fine, and the two fitters more than made up for this small thing. Once the fitting date was arranged the fitters arrived promptly. They were very efficient, overcoming the one small difficulty we encountered without fuss. They were friendly and polite the whole time they were with me and cleaned up any mess made by drilling. I was extremely happy with the service provided. The radiators they fitted are so much better than the storage heaters they replaced and I can now control my heating as I need to - perfect!
Customer in Lincolnshire Posted on 12/04/2021 , work completed 11/03/2021
The trader replied (on 14/04/2021)
Thank you ever so much for 3 x 5* reviews. You're correct, we did experience a little 'hick-up' delay due to customs and also a lack of drivers due to the UK regulations for Covid. All is now 'sorted' You'll get many years of comfort and warmth with the Elkatherm radiators we have fitted.
Upgrade of my heating system
Customer Service
Quality
Value
I chose North East Heating Solutions after reading some of their reviews and I am so pleased that I did. Each and every one of the workmen were prompt professional and courteous throughout and any questions or concerns were dealt with before during and after. I am very satisfied with the work that has been done and without any hesitation, I would recommend this company.
Jackie Posted on 01/04/2021 , work completed 01/04/2021
The trader replied (on 01/04/2021)
Jackie, many thanks for your glowing review and 3 x 5*. Here at North East Heating Solutions we only have one standard, 'excellence' and when customers like you take time out to write a review this makes the whole of our team very happy that the service we give is appreciated as much (if not more) than you our customer trusting in us. Many thanks again.
Storage Heater Replacement
Customer Service
Quality
Value
We found North East Heating Solutions while looking to replace our storage heaters and after contacting them we received a prompt service despite the restrictions in force at the time. They replaced our old heaters and upgraded our water heating, taking away our old heaters and cleaning up afterwards. From office staff to installers, very friendly and nothing was to much trouble. It is easily controlled and we were given full instruction on how to control it. We are a lot warmer than we were before and is costing us less.
Customer in Lincolnshire Posted on 17/02/2021 , work completed 11/12/2020
The trader replied (on 17/02/2021)
Thank you for your 5* review, we’re so pleased to hear that you’re enjoying your warm home and that it’s costing you less than your previous storage heaters. We always strive to deliver exceptional service to our customers and continue to provide Covid-secure surveys and installations so that no one goes without a warm home!
Good Decision
Customer Service
Quality
Value
I realized soon after I bought my apartment in the Grade 2 listed building that I live in that the existing heaters were inadequate. I checked reviews online and chose North East Heating Solutions to install five Elkatherm space heaters. It has turned out to be a really good decision in terms of the quality and performance of the heaters themselves but also the personal and patient after sales service. They are ready and willing to assist with any queries. The installation was timely and smooth and the old units were taken away. These heaters really are a sound investment that improve the comfort of your living.
Customer in Kingston upon Hull Posted on 01/02/2021 , work completed 12/07/2018
The trader replied (on 08/02/2021)
Thanks so much for the great review. We’re happy to hear you think your new electric radiators are a great investment and have made your home more comfortable!
Excellent service (again) from start to finish
Customer Service
Quality
Value
We have found North East Heating solutions to be an excellent company to deal with from start to finish. We initially had 2 heaters installed earlier in the year but decided to add another to our main lounge in December as we had been so pleased with the earlier two. All staff from Office to Sales to the fitting have all been brilliant to deal with. The product is excellent and the service is excellent as well. We are still not sure if the running costs are more than our previous system but it appears to be at this early stage slightly more expensive, although we have had quite a lot of cold weather to contend with! One radiator fitted upstairs was in fact struggling to get to the required temperature. We flagged this up to Howard who immediately replaced it, free of charge, with a larger radiator that now heats the room very well. Great service indeed. All in all I could not fault North East Heating Solutions and would recommend them to anyone.
Customer in Stockton-on-Tees Posted on 26/01/2021 , work completed 16/12/2020
The trader replied (on 08/02/2021)
Thank you for your glowing review! We’re pleased to hear you enjoyed your electric radiators so much you purchased another one – we hope you enjoy your cosy, warm lounge!
Replacing storage heaters
Customer Service
Quality
Value
Very professional and friendly. Did a great job of cleaning up after themselves and disposing of old heaters. Explained how to operate the new system and left instructions in case of problems. I contacted the office as we had a power cut 2 days after installation and they were quick to respond and reassure me.
Customer in Stockton-on-Tees Posted on 26/01/2021 , work completed 18/01/2021
The trader replied (on 08/02/2021)
Thank you for your 5* review! We pride ourselves on our turnkey heating solutions and exceptional customer service and always respond as quickly as we can to answer any questions our customers might have.
Replacing Night Storage Heaters
Customer Service
Quality
Value
I saw an advert for electric radiators & decided to look further at replacing my ancient night storage heaters. I contacted North East Heating Solutions & someone visited my property to assess what was needed. Everything was explained so clearly & I decided to go ahead with electric radiators. The engineers who installed them were prompt, friendly & efficient and I am so pleased with the whole experience.
Customer in Tyne and Wear Posted on 26/01/2021 , work completed 29/09/2020
The trader replied (on 08/02/2021)
Thank you for the 5* review, we’re happy to have helped another homeowner switch from outdated night storage heaters and join our ‘family’ of happy, satisfied and warm customers!
New radiators
Customer Service
Quality
Value
We spent a long time looking into getting a new heating system for our cottage. We had storage heaters and found that they were not warming the rooms at all and also they are very expensive to run. My husband found North East Heating Solutions on line. He contacted Howard, who came round to give us a quote. Howard was very professional and easy to talk to. He told us all about the radiators and we were very impressed. You don't get pressured into buying their products. We then made our order with Yvette who was very friendly and helpful. The installation day, the team came and they got on with the job, very friendly, tidy, professional. I was very impressed with the new radiators, they look so modern and slim. I was shown in detail, how to use them. Well what can I say, we love them. Worth the money. Waking up to a warm room is such a massive improvement for us. I wouldn't hesitate to recommend North East Heating Solutions to my family and friends.
Customer in West Yorkshire Posted on 24/01/2021 , work completed 20/01/2021
The trader replied (on 25/01/2021)
Thank you ever so much for your review and the fabulous comments on all of our team. We are delighted that you have become yet another happy, satisfied and warm customer. 5* reviews is great testament to what we strive for with every installation.