Endorsed by Which?

North East Heating Solutions Limited


81 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Apr 2019


North East Heating Solutions is a family run business supplying and fitting environmentally friendly ELKAtherm electric radiators and Sunamp hot water systems.
Our heating system offers fully controllable warmth in every room via a traditional dial system, digital control or remotely with our 'HeatApp'.
We offer a 25-year manufacturer's guarantee on our electric radiators and a 4-year guarantee on the thermostat that controls your heating. Our hot water solutions come with a 10-year warranty for their thermal storage core.
We deliver exceptional service and value for money which has led us to being one of the region’s leading installers of electric heating and hot water systems. Our in-house engineers are NICEIC members and you won't see any muddy boots in your property – our engineers always clean up after themselves.
No job is too small for us. Whether you're looking for a new heater for your conservatory, replacing an old water cylinder or wanting to update your entire heating system, we can help.

What we do

  • Boiler, central heating and gas engineers

  • Electricians

    • Electrical installations
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating
  • Plumbers

  • More Services

    • electric heating
    • conservatory heating
    • storage heaters
    • hot water

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

81 reviews
Customer Service
Sort by
Remove old heaters &Installation of new heaters
Customer Service
My old storage heaters & complicated meter system were removed & new clay core radiators installed. They accommodated my request to remove old heaters allowing me to re-decorate prior to installation. I also had to change dates twice. The work was done on time, quickly, cleanly without any inconvenience to me, even though it was not straightforward. I was patiently given operating instructions- reassured they would come back if I had any future problems which couldn’t be solved by phone. The service I received from first contact has been excellent. Very happy with this company.
Customer in North Yorkshire Posted on 26/04/2024 , work completed 25/04/2024
The trader replied (on 30/04/2024)
Thank you so much for your 3 x 5 star review and your lovely comments. We always try to accomodate all the needs of our customers and your acknowledgement of this is appreciated. Thank you for your business and for taking the time to share your experience so that others can read about what we do and how we care for all of our clients. Wishing you many years of low running costs and a super cosy and warm home
Changing troublesome gas heating system to Elkatherm electric radiators and water system to Sunamp.
Customer Service
I decided to go 100% electric and found this company after reading so many good reviews online. The process was trouble free and excellent from start to finish. The team which consisted of 1 plumber (Phil) and 2 electricians (Kev and Jamie) carried out the job within a day and a half. This included removing old boiler, water tanks, visible pipe work, fitting new sockets, removing old radiators and fitting 6 new ones. I couldn't be happier with the quality of work and the results of the new system. The whole team including office staff are very courteous and easy to talk to, nothing is too much trouble. I would recommend this company to anyone thinking of doing the same. Thanks very much.
Customer in South Yorkshire Posted on 21/02/2024 , work completed 20/02/2024
The trader replied (on 26/02/2024)
Thank you so much for the generous words and the 5 star reviews, its very much appreciated by all of the team at North East Heating Solutions. The journey our customers experience, from initial contact, home survey & quotation, ordering, removal of the old system, commissioning of the new and looking after you is of paramount importance. We are delighted that you are delighted and another wonderful review to add to the list. Thank you again
Electric radiators fitted
What a great company. We had a solid fuel boiler removed and 5 radiator conversions. Communications with the company prior to fitting and after the work had been completed was excellent. Very friendly and helpful team in all stages of the work, tidy and efficient. Spent time with us at the end of the job to explain the app and how the system can be controlled. Can highly recommend every aspect including the efficient heating system that has modernised our home.
Customer in South Yorkshire Posted on 07/02/2024 (Reviewer did not use service)
The trader replied (on 08/02/2024)
Thank you so much for your review. We also recall that you were on an economy 7 tariff and your bills were eye watering. Not only will you now be warm and cosy but your bills should drastically reduce and rather than burn solid fuel that's harmful to the environment you are now 100% green for your home heating AND it's all guaranteed for 25 years.
Excellent Choice
Customer Service
We had an ELKAtherm radiator installed in our bathroom and were most impressed by the calibre of Kevin and Phil the two engineers who fitted it. They were punctual, polite and extremely professional. The radiator is of the highest quality and the company lives up to this standard. We would not hesitate to use the company again nor to recommend it to others
Customer in Tyne and Wear Posted on 25/11/2023 , work completed 24/11/2023
The trader replied (on 29/11/2023)
Thank you ever so much for your excellent review. As you know we value every single customer if they have (like yourselves) 1 radiator installed or choose us to upgrade their heating and hot water throughout their whole home. We wish you many years of trouble free warmth and low low running costs.
Very impressed from start to finish and would strongly recommend this company
Customer Service
Had installation of elkatherm radiators and solar compatible sunamp water system in old house to replace oil central heating. Initial assessment clear and knowledgeable (Howard) taking time to tailor to our individual circumstances. Actual installation excellent - efficient, helpful, friendly and tidy throughout. Worked extremely well as a team, meaning that removal of old system, fitting new one and clearing up to high standard, as well as ensuring we knew exactly how to work system via app completed in 2.5 days (14 room house). Heating system excellent, easy to configure, and water system gives mains pressure instant hot water. Would strongly recommend to anyone needing new heating system
Customer in North Yorkshire Posted on 08/11/2023 , work completed 08/11/2023
The trader replied (on 09/11/2023)
Thank you ever so much for taking the time to write your review. Thank you also for giving us (yet again) 3 x 5 stars, it's so appreciated. We live and die by our exemplary customer service which we believe sets us apart from all the others in the market. Not only 5 star service, also 5 star products. Wishing you many happy years of a warm and cosy house with 'lashings' of mains pressure, clean hot water.
Sunamp & Elkatherm installation
Customer Service
Phil the plumber removed the old gas boiler and radiators and installed the Sunamp. Luke and Krev installed Elkatherm radiators. They turned up as scheduled and completed the work to an exceptionally high standard. This alone would have given them a 5 star review. But in addition to this, they worked in a very neat way, moving furniture and household items back and forth in order to do it, and cleaned and tidied after themselves. They were careful to make sure everything was installed exactly as I wanted it and were generous when installing new electric sockets. I was provided with instruction of how to work the new equipment and was given a very clear demonstration. They were polite and fun to be around. I can't recall having such a good service in recent times. I am one very happy customer
Customer in South Yorkshire Posted on 03/11/2023 , work completed 03/11/2023
The trader replied (on 06/11/2023)
WOW, thank you so much for your glowing report on our engineers and 3 x 5 star review of our work. We always try our best to give our customers the very best experience because we install what is (without doubt) the very best environmentally friendly heating and hot water systems. We wish you a long, happy and warm home for the future.
Fitting of Sunamp water heater and Elkatherm electric radiators
Found North East Heating Solutions online after deciding to go all electric with the view of going solar eventually.I am a believer in first impressions ! They answered straight away and not long after leaving my details Howard the owner contacted me and arranged an appointment which was impressive and reassuring as we had no hot water or heating . After the consultation they very kindly fitted me into their tight schedule to fit the sunamp so we at least had hot water which was fitted within a couple weeks and we are so impressed with the Sunamp heater it does everything Howard said it would do instant heat at pressure no noise WOW ! The team came a few weeks later to fit the radiators they were efficient worked well together polite tidy and did a very very good job despite me asking for where I wanted it fitting which was a nightmare for them. Big thanks to Phil,Kev who went out of the way to lift my floor boards to hide cables and thanks to Luke for explaining how the system works and In general Huge thanks to North East Heating Solutions overall They lived up to first impressions quick at answering phone and giving a excellent prompt professional service
Customer in Lincolnshire Posted on 27/10/2023 (Reviewer did not use service)
The trader replied (on 30/10/2023)
Thank you so much for your glowing review. Once again we lived up to all expectations in all areas of our customer service. We love what we do, we are passionate and caring and when we get reviews like this it makes us smile beyond words. We wish you many years of trouble free heating and hot water along with low bills
Electric central heating and boiler
Customer Service
North East Heating Solutions installed electric heaters throughout my property together with a new boiler they were very professional kept to budget and schedule the team who worked at my property were very helpful and considerate and carried out an excellent job I would have no hesitation to recommend them
Customer in Tyne and Wear Posted on 10/09/2023 , work completed 07/09/2023
The trader replied (on 11/09/2023)
Thank you ever so much for your 5 star review on all aspects of the work and installation we have done for you. We love to get feedback and yours is really appreciated. We wish you many years of trouble free use of your heating and hot water system.
Clean, Comprehensive and Efficient Service
Customer Service
North East Heating Solutions were initially contacted to advise and quote for the installation of Elkatherm heaters for our village hall. The old gas-fired heater and overhead electric heaters were inefficient and did not provide even room heating and so it was decided to have them replaced with a more modern alternative. North East Heating Solutions visited the hall and quickly scoped out the locations for 5 new programmable Elkatherm heaters after a survey of the electricity supply for connections. The old gas-fired unit and overhead electric heaters were removed and disposed of and the room was left in a clean and tidy condition. The work was completed within 1 day and care was taken to ensure that the end result was to our satisfaction. A full explanation of the operation of the new heaters was given and a user guide was provided. The cost wasn't cheap but previous testimonies indicate that the Elkatherm heaters are good value for money. Although there has not been the opportunity to experience the efficiency of the new heaters yet (summertime) the appearance and testing of the settings make us optimistic.
Customer in North Yorkshire Posted on 02/08/2023 , work completed 15/06/2023
The trader replied (on 02/08/2023)
Thank you very much for your wonderful review. We never claim to be the cheapest but we certainly always aim to be the very best in every aspect of what we do. From our brochure, surveys, installation team and customer support we only give 5* excellence to all our customers. You have invested in the best and only A++ rated electric radiators from Elkatherm and we will always give you the same in our service. So, thank you for making this public, its appreciated
Brilliant team
Customer Service
Replaced back boiler-driven, water-based central heating with four new radiators on ground floor. All old radiators throughout the house removed, header tank supply capped off, and new internal gubbins fitted to electric immersion heater. Fitted in summer, so haven't used new radiators at all yet, but they do look good. The fitters - two electricians and a plumber - are a dream team, courteous, thoughtful, non-invasive, quick and very tidy - if only all tradespeople were like this.
Customer in County Durham Posted on 12/07/2023 , work completed 09/06/2023
The trader replied (on 13/07/2023)
Thank you ever so much for your glowing review of what we do and our superb fitting team. So much emphasis can be made on the price however what our customers like is the overall professionalism of what happens when we come to actually do the job. We are delighted that you have found our installers to be 5 stars. We know that you'll also rate the radiators as 5 stars come the winter time