Endorsed by Which?

North East Heating Solutions Limited


79 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

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Organisations and Awards

Apr 2019


North East Heating Solutions is a family run business supplying and fitting environmentally friendly ELKAtherm electric radiators and Sunamp hot water systems.
Our heating system offers fully controllable warmth in every room via a traditional dial system, digital control or remotely with our 'HeatApp'.
We offer a 25-year manufacturer's guarantee on our electric radiators and a 4-year guarantee on the thermostat that controls your heating. Our hot water solutions come with a 10-year warranty for their thermal storage core.
We deliver exceptional service and value for money which has led us to being one of the region’s leading installers of electric heating and hot water systems. Our in-house engineers are NICEIC members and you won't see any muddy boots in your property – our engineers always clean up after themselves.
No job is too small for us. Whether you're looking for a new heater for your conservatory, replacing an old water cylinder or wanting to update your entire heating system, we can help.

What we do

  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler installation
  • Electricians

    • Electrical installations
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating
  • More Services

    • electric heating
    • conservatory heating
    • storage heaters
    • hot water

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

79 reviews
Customer Service
Sort by
Excellent Choice
Customer Service
We had an ELKAtherm radiator installed in our bathroom and were most impressed by the calibre of Kevin and Phil the two engineers who fitted it. They were punctual, polite and extremely professional. The radiator is of the highest quality and the company lives up to this standard. We would not hesitate to use the company again nor to recommend it to others
Customer in Tyne and Wear Posted on 25/11/2023 , work completed 24/11/2023
The trader replied (on 29/11/2023)
Thank you ever so much for your excellent review. As you know we value every single customer if they have (like yourselves) 1 radiator installed or choose us to upgrade their heating and hot water throughout their whole home. We wish you many years of trouble free warmth and low low running costs.
Very impressed from start to finish and would strongly recommend this company
Customer Service
Had installation of elkatherm radiators and solar compatible sunamp water system in old house to replace oil central heating. Initial assessment clear and knowledgeable (Howard) taking time to tailor to our individual circumstances. Actual installation excellent - efficient, helpful, friendly and tidy throughout. Worked extremely well as a team, meaning that removal of old system, fitting new one and clearing up to high standard, as well as ensuring we knew exactly how to work system via app completed in 2.5 days (14 room house). Heating system excellent, easy to configure, and water system gives mains pressure instant hot water. Would strongly recommend to anyone needing new heating system
Customer in North Yorkshire Posted on 08/11/2023 , work completed 08/11/2023
The trader replied (on 09/11/2023)
Thank you ever so much for taking the time to write your review. Thank you also for giving us (yet again) 3 x 5 stars, it's so appreciated. We live and die by our exemplary customer service which we believe sets us apart from all the others in the market. Not only 5 star service, also 5 star products. Wishing you many happy years of a warm and cosy house with 'lashings' of mains pressure, clean hot water.
Sunamp & Elkatherm installation
Customer Service
Phil the plumber removed the old gas boiler and radiators and installed the Sunamp. Luke and Krev installed Elkatherm radiators. They turned up as scheduled and completed the work to an exceptionally high standard. This alone would have given them a 5 star review. But in addition to this, they worked in a very neat way, moving furniture and household items back and forth in order to do it, and cleaned and tidied after themselves. They were careful to make sure everything was installed exactly as I wanted it and were generous when installing new electric sockets. I was provided with instruction of how to work the new equipment and was given a very clear demonstration. They were polite and fun to be around. I can't recall having such a good service in recent times. I am one very happy customer
Customer in South Yorkshire Posted on 03/11/2023 , work completed 03/11/2023
The trader replied (on 06/11/2023)
WOW, thank you so much for your glowing report on our engineers and 3 x 5 star review of our work. We always try our best to give our customers the very best experience because we install what is (without doubt) the very best environmentally friendly heating and hot water systems. We wish you a long, happy and warm home for the future.
Fitting of Sunamp water heater and Elkatherm electric radiators
Found North East Heating Solutions online after deciding to go all electric with the view of going solar eventually.I am a believer in first impressions ! They answered straight away and not long after leaving my details Howard the owner contacted me and arranged an appointment which was impressive and reassuring as we had no hot water or heating . After the consultation they very kindly fitted me into their tight schedule to fit the sunamp so we at least had hot water which was fitted within a couple weeks and we are so impressed with the Sunamp heater it does everything Howard said it would do instant heat at pressure no noise WOW ! The team came a few weeks later to fit the radiators they were efficient worked well together polite tidy and did a very very good job despite me asking for where I wanted it fitting which was a nightmare for them. Big thanks to Phil,Kev who went out of the way to lift my floor boards to hide cables and thanks to Luke for explaining how the system works and In general Huge thanks to North East Heating Solutions overall They lived up to first impressions quick at answering phone and giving a excellent prompt professional service
Customer in Lincolnshire Posted on 27/10/2023 (Reviewer did not use service)
The trader replied (on 30/10/2023)
Thank you so much for your glowing review. Once again we lived up to all expectations in all areas of our customer service. We love what we do, we are passionate and caring and when we get reviews like this it makes us smile beyond words. We wish you many years of trouble free heating and hot water along with low bills
Electric central heating and boiler
Customer Service
North East Heating Solutions installed electric heaters throughout my property together with a new boiler they were very professional kept to budget and schedule the team who worked at my property were very helpful and considerate and carried out an excellent job I would have no hesitation to recommend them
Customer in Tyne and Wear Posted on 10/09/2023 , work completed 07/09/2023
The trader replied (on 11/09/2023)
Thank you ever so much for your 5 star review on all aspects of the work and installation we have done for you. We love to get feedback and yours is really appreciated. We wish you many years of trouble free use of your heating and hot water system.
Clean, Comprehensive and Efficient Service
Customer Service
North East Heating Solutions were initially contacted to advise and quote for the installation of Elkatherm heaters for our village hall. The old gas-fired heater and overhead electric heaters were inefficient and did not provide even room heating and so it was decided to have them replaced with a more modern alternative. North East Heating Solutions visited the hall and quickly scoped out the locations for 5 new programmable Elkatherm heaters after a survey of the electricity supply for connections. The old gas-fired unit and overhead electric heaters were removed and disposed of and the room was left in a clean and tidy condition. The work was completed within 1 day and care was taken to ensure that the end result was to our satisfaction. A full explanation of the operation of the new heaters was given and a user guide was provided. The cost wasn't cheap but previous testimonies indicate that the Elkatherm heaters are good value for money. Although there has not been the opportunity to experience the efficiency of the new heaters yet (summertime) the appearance and testing of the settings make us optimistic.
Customer in North Yorkshire Posted on 02/08/2023 , work completed 15/06/2023
The trader replied (on 02/08/2023)
Thank you very much for your wonderful review. We never claim to be the cheapest but we certainly always aim to be the very best in every aspect of what we do. From our brochure, surveys, installation team and customer support we only give 5* excellence to all our customers. You have invested in the best and only A++ rated electric radiators from Elkatherm and we will always give you the same in our service. So, thank you for making this public, its appreciated
Brilliant team
Customer Service
Replaced back boiler-driven, water-based central heating with four new radiators on ground floor. All old radiators throughout the house removed, header tank supply capped off, and new internal gubbins fitted to electric immersion heater. Fitted in summer, so haven't used new radiators at all yet, but they do look good. The fitters - two electricians and a plumber - are a dream team, courteous, thoughtful, non-invasive, quick and very tidy - if only all tradespeople were like this.
Customer in County Durham Posted on 12/07/2023 , work completed 09/06/2023
The trader replied (on 13/07/2023)
Thank you ever so much for your glowing review of what we do and our superb fitting team. So much emphasis can be made on the price however what our customers like is the overall professionalism of what happens when we come to actually do the job. We are delighted that you have found our installers to be 5 stars. We know that you'll also rate the radiators as 5 stars come the winter time
Changing troublesome gas heating system to electric
Customer Service
Overall an excellent outfit. The staff are helpful, skilled and polite. They work in an efficient and tidy fashion, the company was cost competitive and prepared to be flexible to meet our needs. The elkatherm radiators supplied look good and work well. Happy to highly recommend the company.
Which? Trusted Traders Consumer Posted on 16/03/2023 , work completed 07/02/2023
The trader replied (on 16/03/2023)
Thank you for your lovely review and the 3 x 5 stars. We have an increasing number of customers who are replacing gas central heating with the Elkatherm A++ rated electric heating system and ALL are experiencing low bills and zero maintenance costs. We pride ourselves in outstanding customer service and your review highlights this which of course we are so please to read.
100% professional service
Customer Service
Four old storage heaters replaced with modern programable temperature controlled units. Entire operation from quotation to fitting to clean up all done in a friendly , polite , professional and timely manner .
Customer in Lincolnshire Posted on 06/03/2023 , work completed 03/02/2023
The trader replied (on 07/03/2023)
Thank you so much for your review and especially the 3 x 5* rating. In everything we do its all about our promise of One Standard of Excellence and your review proves we are keeping to that promise.
Excellent service
Customer Service
Very professional service from initial survey to installation. Installation carried out in an efficient, professional and friendly manner. We had opted to have this system installed into my elderly mothers property as a safer alternative to gas appliances. Although we were present, the installers took time to explain to mother what they were doing. Very pleased with the end result, very neat looking and certainly very effective.
Customer in South Yorkshire Posted on 13/01/2023 , work completed 06/12/2022
The trader replied (on 14/01/2023)
Thank you ever so much for your five star review. We take pride in everything we do and we wish your mother many years of cosy warmth from her radiators.