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Endorsed by Which? Trusted Traders

North East Heating Solutions Limited

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4.9

53 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Apr 2019

About

North East Heating Solutions is a family run business supplying and fitting environmentally friendly ELKAtherm electric radiators and Sunamp hot water systems.
Our heating system offers fully controllable warmth in every room via a traditional dial system, digital control or remotely with our 'HeatApp'.
We offer a 25-year manufacturer's guarantee on our electric radiators and a 4-year guarantee on the thermostat that controls your heating. Our hot water solutions come with a 10-year warranty for their thermal storage core.
We deliver exceptional service and value for money which has led us to being one of the region’s leading installers of electric heating and hot water systems. Our in-house engineers are NICEIC members and you won't see any muddy boots in your property – our engineers always clean up after themselves.
No job is too small for us. Whether you're looking for a new heater for your conservatory, replacing an old water cylinder or wanting to update your entire heating system, we can help.

What we do

  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Boiler installation
  • Electricians

    • Electrical installations
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating
  • More Services

    • electric heating
    • conservatory heating
    • storage heaters
    • hot water

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
53 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Completed as requested.
Customer Service
Quality
Value
I am very pleased with the installation and performance of my Sunamp water heater. It is economical. Obviously the upfront cost is high but overall I am pleased I had the unit installed. North East Heating Solutions are good to deal with and provide good customer service.
Customer in West Yorkshire Posted on 18/10/2021 , work completed 17/09/2021
The trader replied (on 19/10/2021)
Many thanks for your wonderful review. Sunamp is at the cutting edge of environmentally sustainable hot water technology and (whilst the price is quite high) we pride ourselves in having the most economical prices for our full turn key solution when compared with other installers. Wishing you many years of clean hot water provided in a sustainable manner.
Really pleased with the whole system and process
Customer Service
Quality
Value
We were looking to replace our old ineffective storage radiators with something more practical. We'd investigated air source to go green but it really wasn't going to work as a retrofit for our old barn conversion. We'd had a number of companies come round and try to sell us ASHP or LPG boilers and really not listening to us. Howard was a breath of fresh air. He could see we'd already done our homework, we knew exactly what we wanted and just needed to know the radiators required and the price. He gave us exactly that and as a result left with a booking and deposit. There was a wait for the radiators to be supplied but in fact they were available and fitted before due which was great. The timer switches we were also having didn't come in as quickly and when they weren't quite right they were switched out for an alternative product with no fuss and fitted at a later date. They were all set up fine and as well as the standard instruction booklet we were provided with a simply get started basic instruction sheet too. Altogether we are very happy with the job - the fitters were courteous, working round us while we were working from home, clean, tidy, respectful and all in all did a great job.
Customer in North Yorkshire Posted on 14/10/2021 , work completed 13/10/2021
Lovely people, great products, weak business processes.
Customer Service
Quality
Value
Everyone from North East Heating Solutions was friendly and helpful and seemed efficient. I am very pleased with my Sunamp 6 (for hot water) and Elkatherm radiators (installed in June and August 2021), but a number of mistakes were made over contract details. Problems included some paperwork being sent twice in mistake for other paperwork and some paperwork containing errors; there was confusion over some radiator sizes and one installation date and - in the absence of an initial written quotation - even the total number of radiators and total cost. These and other issues were all resolved satisfactorily, but should not have arisen in the first place. Nevertheless, I would recommend North East Heating Solutions, their staff and their products.
Matthew in Northumberland Posted on 14/10/2021 , work completed 13/08/2021
The trader replied (on 14/10/2021)
Thank you for your review and your comments both good and in need of improvement. We have experienced a 100% increase in business since March 2020 and our systems have recently been enhanced. The result is that all our processes have been improved. As always we appreciate your feedback and your business and are delighted with your 5* reviews for quality & value. With our enhanced new systems, 5* reviews for customer service should now be 'standard'.
Upgrade to E7 storage heaters
Customer Service
Quality
Value
Partial replacement to a 35 year old heating system. Work carried out over approx. 4 hours, in a friendly and efficient manner. Fully intend to have the rest of the system done at a later date. Whole process was excellent from North East Heating - shame about Bulb with the tariff...
Andy in South Yorkshire Posted on 20/09/2021 , work completed 19/08/2021
The trader replied (on 14/10/2021)
Hi Andy, many thanks for your review and for the very positive comments regarding your experience with our company. As for your tariff, sorry that we don't have an answer but suggest that you regularly check on price comparison sites to ensure you get the best tariff and customer service. We're looking forward to completing installing in all of your home.
Great Service from Northeast Heating Solutions
Customer Service
Quality
Value
My mothers storage heating system was failing and proving not value for money. I had search online and quickly discovered Northeast Heating Solutions. We liked what we saw. Within an hour of searching an appointment was made via Yvette and we also spoke directly with Howard. A week later Howard visited my elderly mothers and gave an honest and professional survey. The process was described in "layman terms" which was greatly appreciated by both of us. John and Stephen arrived promptly on the agreed installation day and were both very friendly and helpful. Their work was delivered in a very tidy and professional manner. John was very patient when delivering the tutorial to my mother and myself. I had to speak with John after they had left as I hadn't digested all the information relayed to me, but John called and advised me of where I was going wrong. Nothing was too much trouble to him. The new heating system is perfect and ideally suited to my mother's needs and we would thoroughly recommend Northeast Heating Solutions.
Customer in Tyne and Wear Posted on 08/05/2021 , work completed 05/05/2021
The trader replied (on 11/05/2021)
Thank you ever so much for the 3 x 5* reviews. We are as delighted that you and your mum are delighted and wish her many years of warmth and comfort.
Installation of a Heating System
Customer Service
Quality
Value
We would certainly use this Trader again, they installed the whole system throughout the house, 12 radiators all together. We had had no problems at all and we would certainly use them again.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 05/01/2020
The trader replied (on 06/05/2021)
Many thanks for your review and 3 x 5*. We appreciate this very much.
Quick, Clean and Friendly
Customer Service
Quality
Value
The wait between ordering and fitting was a little longer than anticipated (Brexit-related) and I would have liked a little more communication - I've still given 5 stars though because the response when I telephoned was fine, and the two fitters more than made up for this small thing. Once the fitting date was arranged the fitters arrived promptly. They were very efficient, overcoming the one small difficulty we encountered without fuss. They were friendly and polite the whole time they were with me and cleaned up any mess made by drilling. I was extremely happy with the service provided. The radiators they fitted are so much better than the storage heaters they replaced and I can now control my heating as I need to - perfect!
Customer in Lincolnshire Posted on 12/04/2021 , work completed 11/03/2021
The trader replied (on 14/04/2021)
Thank you ever so much for 3 x 5* reviews. You're correct, we did experience a little 'hick-up' delay due to customs and also a lack of drivers due to the UK regulations for Covid. All is now 'sorted' You'll get many years of comfort and warmth with the Elkatherm radiators we have fitted.
Upgrade of my heating system
Customer Service
Quality
Value
I chose North East Heating Solutions after reading some of their reviews and I am so pleased that I did. Each and every one of the workmen were prompt professional and courteous throughout and any questions or concerns were dealt with before during and after. I am very satisfied with the work that has been done and without any hesitation, I would recommend this company.
Jackie Posted on 01/04/2021 , work completed 01/04/2021
The trader replied (on 01/04/2021)
Jackie, many thanks for your glowing review and 3 x 5*. Here at North East Heating Solutions we only have one standard, 'excellence' and when customers like you take time out to write a review this makes the whole of our team very happy that the service we give is appreciated as much (if not more) than you our customer trusting in us. Many thanks again.
Storage Heater Replacement
Customer Service
Quality
Value
We found North East Heating Solutions while looking to replace our storage heaters and after contacting them we received a prompt service despite the restrictions in force at the time. They replaced our old heaters and upgraded our water heating, taking away our old heaters and cleaning up afterwards. From office staff to installers, very friendly and nothing was to much trouble. It is easily controlled and we were given full instruction on how to control it. We are a lot warmer than we were before and is costing us less.
Customer in Lincolnshire Posted on 17/02/2021 , work completed 11/12/2020
The trader replied (on 17/02/2021)
Thank you for your 5* review, we’re so pleased to hear that you’re enjoying your warm home and that it’s costing you less than your previous storage heaters. We always strive to deliver exceptional service to our customers and continue to provide Covid-secure surveys and installations so that no one goes without a warm home!
Good Decision
Customer Service
Quality
Value
I realized soon after I bought my apartment in the Grade 2 listed building that I live in that the existing heaters were inadequate. I checked reviews online and chose North East Heating Solutions to install five Elkatherm space heaters. It has turned out to be a really good decision in terms of the quality and performance of the heaters themselves but also the personal and patient after sales service. They are ready and willing to assist with any queries. The installation was timely and smooth and the old units were taken away. These heaters really are a sound investment that improve the comfort of your living.
Customer in Kingston upon Hull Posted on 01/02/2021 , work completed 12/07/2018
The trader replied (on 08/02/2021)
Thanks so much for the great review. We’re happy to hear you think your new electric radiators are a great investment and have made your home more comfortable!