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North East Heating Solutions Limited

4.9

86 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Apr 2019

About

North East Heating Solutions is a family run business supplying and fitting environmentally friendly ELKAtherm electric radiators and Sunamp hot water systems.
Our heating system offers fully controllable warmth in every room via a traditional dial system, digital control or remotely with our 'HeatApp'.
We offer a 25-year manufacturer's guarantee on our electric radiators and a 4-year guarantee on the thermostat that controls your heating. Our hot water solutions come with a 10-year warranty for their thermal storage core.
We deliver exceptional service and value for money which has led us to being one of the region’s leading installers of electric heating and hot water systems. Our in-house engineers are NICEIC members and you won't see any muddy boots in your property – our engineers always clean up after themselves.
No job is too small for us. Whether you're looking for a new heater for your conservatory, replacing an old water cylinder or wanting to update your entire heating system, we can help.

What we do

  • Boiler, central heating and gas engineers

  • Electricians

    • Electrical installations

  • Heating contractors

    • Central heating systems (installation and servicing)

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating

  • Plumbers

  • More Services

    • electric heating
    • conservatory heating
    • storage heaters
    • hot water

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
86 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Recommended

Recommended

by 100% of customers
Sort by
Very efficient and cheerful team
Customer Service
Quality
Value
We had the old radiators and pipework removed and new radiators installed. All done as scheduled and the team dealt easily with the few unanticipated problems. All radiators set up on the WiFi control system and good follow up to check all was working as it should. Very pleased with the quality of the system and the quality of service received.
Customer in Tyne and Wear Posted on 17/10/2024 , work completed 16/10/2024
Recommended
The trader replied (on 19/10/2024)
Thank you so much for your wonderful review of our team. As you know we do not use sub-contractors for any of our installations and your review is testament to our excellent standards of workmanship conducted with skill and a smile! We know that you considered an electric boiler to replace mains gas and the running costs and poor guarantees put you off. Whilst what we offer has a higher initial price to invest, the running costs and 30 year guarantee makes the whole of life costs really competitive. Thank you again for your valued business and the 3 x 5 star reviews, its always appreciated
Good professional job
Customer Service
Quality
Value
Removed old oil boiler and radiators, installed new electric radiators and Sunamp water heater. This was done to the agreed timescale and scope and for the agreed cost. We chose North East Heating Solutions after getting several quotes because we felt that we had received an honest and realistic view of the pros and cons of the system. There was no hard sell and the description of what we would be buying and the answers to our questions were knowledgeable and professional. The plumber and electricians who arrived to do the work were likewise professional and efficient as well as being friendly and considerate of how work was carried out. It was completed to schedule. There was a glitch after the work had been completed and we had to call them back out to remedy it, Their response was quick and professional and resolved the problem to our satisfaction. There was no additional cost. Overall I would recommend this company.
Customer in North Yorkshire Posted on 13/10/2024 , work completed 04/10/2024
Recommended
The trader replied (on 14/10/2024)
Thank you ever so much for your review and (yet again) 3 x 5 star's. We have so many clients who have decided that heat pumps aren't suitable for them and have found their way to our door. To receive glowing reviews from them on their whole experience from the initial survey visit to the final installation is testament to our single standard, excellence in everything we do. The whole team at NEHS wish you years and years of piping hot water and a cosy and comfortable home with low running costs whilst at the same time being so friendly to our shared environment Thank you again
Replacement of gas central heating to electric
Customer Service
Quality
Value
Three good workers from north east heating solutions, Phil the plumber,Kev and Jamie the electrician's, work was completed in one day, to remove old gas radiators and replace with electric radiators, job was done neat and tidy, instructions on how to use the system was giving first class, I was very impressed with completed work.
Customer in Tyne and Wear Posted on 17/09/2024 , work completed 22/08/2024
Recommended
The trader replied (on 20/09/2024)
Thank you so much for your 3 x 5 star review and lovely comments on our installation team. NOT using sub-contractors is just one of our core beliefs that ensures customer satisfaction throughout the whole experience of replacing old heating and hot water systems. We wish you many years of cosy warmth
Excellent Service
Customer Service
Quality
Value
These guys are definitely 5 star rating. Good quality workmanship, tidy, professional very respectful of not only me but my neighbours with the apartment complex. Good value for money I have no hesitation in recommending them.
Customer in Redcar and Cleveland Posted on 04/06/2024 , work completed 04/06/2024
Recommended
The trader replied (on 06/06/2024)
WOW, thank you so much for your wonderful review and (yet again) 3 x 5 star reviews. We are delighted that you have been so pleased with the process and of our work. Possibly the major concern our customers have is the possible upheaval and mess that a new heating and hot water system installation can cause in their home. Your words will give additional comfort to those people that when using North East Heating Solutions for your new heating system your home (and our customers) are treated with the up-most respect and professionalism. Thank you again.
Fast, efficient, tidy install
Customer Service
Quality
Value
This was the first phase of three stage install to replace an oil-fired central heating system. The work was done successfully, on time and with no residual issues. Both installers (Kev and James) were friendly, helpful and tidy in their work. We would thoroughly recommend their services and look forward to completion of the next phase. The system has worked well from the outset with no calls for assistance.
Customer in Northumberland Posted on 28/05/2024 , work completed 09/04/2024
Recommended
The trader replied (on 01/06/2024)
Thank you so much for your 3 x 5 star review. As you already know we work hard with every customer to achieve these excellent reviews. We know that you have made a wise decision to go with North East Heating Solutions and we look forward to you being warm and cosy for many years to come
Remove old heaters &Installation of new heaters
Customer Service
Quality
Value
My old storage heaters & complicated meter system were removed & new clay core radiators installed. They accommodated my request to remove old heaters allowing me to re-decorate prior to installation. I also had to change dates twice. The work was done on time, quickly, cleanly without any inconvenience to me, even though it was not straightforward. I was patiently given operating instructions- reassured they would come back if I had any future problems which couldn’t be solved by phone. The service I received from first contact has been excellent. Very happy with this company.
Customer in North Yorkshire Posted on 26/04/2024 , work completed 25/04/2024
Recommended
The trader replied (on 30/04/2024)
Thank you so much for your 3 x 5 star review and your lovely comments. We always try to accomodate all the needs of our customers and your acknowledgement of this is appreciated. Thank you for your business and for taking the time to share your experience so that others can read about what we do and how we care for all of our clients. Wishing you many years of low running costs and a super cosy and warm home
Changing troublesome gas heating system to Elkatherm electric radiators and water system to Sunamp.
Customer Service
Quality
Value
I decided to go 100% electric and found this company after reading so many good reviews online. The process was trouble free and excellent from start to finish. The team which consisted of 1 plumber (Phil) and 2 electricians (Kev and Jamie) carried out the job within a day and a half. This included removing old boiler, water tanks, visible pipe work, fitting new sockets, removing old radiators and fitting 6 new ones. I couldn't be happier with the quality of work and the results of the new system. The whole team including office staff are very courteous and easy to talk to, nothing is too much trouble. I would recommend this company to anyone thinking of doing the same. Thanks very much.
Customer in South Yorkshire Posted on 21/02/2024 , work completed 20/02/2024
Recommended
The trader replied (on 26/02/2024)
Thank you so much for the generous words and the 5 star reviews, its very much appreciated by all of the team at North East Heating Solutions. The journey our customers experience, from initial contact, home survey & quotation, ordering, removal of the old system, commissioning of the new and looking after you is of paramount importance. We are delighted that you are delighted and another wonderful review to add to the list. Thank you again
Electric radiators fitted
What a great company. We had a solid fuel boiler removed and 5 radiator conversions. Communications with the company prior to fitting and after the work had been completed was excellent. Very friendly and helpful team in all stages of the work, tidy and efficient. Spent time with us at the end of the job to explain the app and how the system can be controlled. Can highly recommend every aspect including the efficient heating system that has modernised our home.
Customer in South Yorkshire Posted on 07/02/2024 (Reviewer did not use service)
Recommended
The trader replied (on 08/02/2024)
Thank you so much for your review. We also recall that you were on an economy 7 tariff and your bills were eye watering. Not only will you now be warm and cosy but your bills should drastically reduce and rather than burn solid fuel that's harmful to the environment you are now 100% green for your home heating AND it's all guaranteed for 25 years.
Excellent Choice
Customer Service
Quality
Value
We had an ELKAtherm radiator installed in our bathroom and were most impressed by the calibre of Kevin and Phil the two engineers who fitted it. They were punctual, polite and extremely professional. The radiator is of the highest quality and the company lives up to this standard. We would not hesitate to use the company again nor to recommend it to others
Customer in Tyne and Wear Posted on 25/11/2023 , work completed 24/11/2023
Recommended
The trader replied (on 29/11/2023)
Thank you ever so much for your excellent review. As you know we value every single customer if they have (like yourselves) 1 radiator installed or choose us to upgrade their heating and hot water throughout their whole home. We wish you many years of trouble free warmth and low low running costs.
Very impressed from start to finish and would strongly recommend this company
Customer Service
Quality
Value
Had installation of elkatherm radiators and solar compatible sunamp water system in old house to replace oil central heating. Initial assessment clear and knowledgeable (Howard) taking time to tailor to our individual circumstances. Actual installation excellent - efficient, helpful, friendly and tidy throughout. Worked extremely well as a team, meaning that removal of old system, fitting new one and clearing up to high standard, as well as ensuring we knew exactly how to work system via app completed in 2.5 days (14 room house). Heating system excellent, easy to configure, and water system gives mains pressure instant hot water. Would strongly recommend to anyone needing new heating system
Customer in North Yorkshire Posted on 08/11/2023 , work completed 08/11/2023
Recommended
The trader replied (on 09/11/2023)
Thank you ever so much for taking the time to write your review. Thank you also for giving us (yet again) 3 x 5 stars, it's so appreciated. We live and die by our exemplary customer service which we believe sets us apart from all the others in the market. Not only 5 star service, also 5 star products. Wishing you many happy years of a warm and cosy house with 'lashings' of mains pressure, clean hot water.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.