Endorsed by Which?

North East Heating Solutions Limited

4.9

86 Reviews

Opening Hours
Today - 09:00–17:30
  • Monday 09:00–17:30
  • Tuesday 09:00–17:30
  • Wednesday 09:00–17:30
  • Thursday 09:00–17:30
  • Friday 09:00–17:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

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Organisations and Awards

Apr 2019

About

North East Heating Solutions is a family run business supplying and fitting environmentally friendly ELKAtherm electric radiators and Sunamp hot water systems.
Our heating system offers fully controllable warmth in every room via a traditional dial system, digital control or remotely with our 'HeatApp'.
We offer a 25-year manufacturer's guarantee on our electric radiators and a 4-year guarantee on the thermostat that controls your heating. Our hot water solutions come with a 10-year warranty for their thermal storage core.
We deliver exceptional service and value for money which has led us to being one of the region’s leading installers of electric heating and hot water systems. Our in-house engineers are NICEIC members and you won't see any muddy boots in your property – our engineers always clean up after themselves.
No job is too small for us. Whether you're looking for a new heater for your conservatory, replacing an old water cylinder or wanting to update your entire heating system, we can help.

What we do

  • Boiler, central heating and gas engineers

  • Electricians

    • Electrical installations
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating
  • Plumbers

  • More Services

    • electric heating
    • conservatory heating
    • storage heaters
    • hot water

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
86 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Very efficient and cheerful team
Customer Service
Quality
Value
We had the old radiators and pipework removed and new radiators installed. All done as scheduled and the team dealt easily with the few unanticipated problems. All radiators set up on the WiFi control system and good follow up to check all was working as it should. Very pleased with the quality of the system and the quality of service received.
Customer in Tyne and Wear Posted on 17/10/2024 , work completed 16/10/2024
The trader replied (on 19/10/2024)
Thank you so much for your wonderful review of our team. As you know we do not use sub-contractors for any of our installations and your review is testament to our excellent standards of workmanship conducted with skill and a smile! We know that you considered an electric boiler to replace mains gas and the running costs and poor guarantees put you off. Whilst what we offer has a higher initial price to invest, the running costs and 30 year guarantee makes the whole of life costs really competitive. Thank you again for your valued business and the 3 x 5 star reviews, its always appreciated
Good professional job
Customer Service
Quality
Value
Removed old oil boiler and radiators, installed new electric radiators and Sunamp water heater. This was done to the agreed timescale and scope and for the agreed cost. We chose North East Heating Solutions after getting several quotes because we felt that we had received an honest and realistic view of the pros and cons of the system. There was no hard sell and the description of what we would be buying and the answers to our questions were knowledgeable and professional. The plumber and electricians who arrived to do the work were likewise professional and efficient as well as being friendly and considerate of how work was carried out. It was completed to schedule. There was a glitch after the work had been completed and we had to call them back out to remedy it, Their response was quick and professional and resolved the problem to our satisfaction. There was no additional cost. Overall I would recommend this company.
Customer in North Yorkshire Posted on 13/10/2024 , work completed 04/10/2024
The trader replied (on 14/10/2024)
Thank you ever so much for your review and (yet again) 3 x 5 star's. We have so many clients who have decided that heat pumps aren't suitable for them and have found their way to our door. To receive glowing reviews from them on their whole experience from the initial survey visit to the final installation is testament to our single standard, excellence in everything we do. The whole team at NEHS wish you years and years of piping hot water and a cosy and comfortable home with low running costs whilst at the same time being so friendly to our shared environment Thank you again
Replacement of gas central heating to electric
Customer Service
Quality
Value
Three good workers from north east heating solutions, Phil the plumber,Kev and Jamie the electrician's, work was completed in one day, to remove old gas radiators and replace with electric radiators, job was done neat and tidy, instructions on how to use the system was giving first class, I was very impressed with completed work.
Customer in Tyne and Wear Posted on 17/09/2024 , work completed 22/08/2024
The trader replied (on 20/09/2024)
Thank you so much for your 3 x 5 star review and lovely comments on our installation team. NOT using sub-contractors is just one of our core beliefs that ensures customer satisfaction throughout the whole experience of replacing old heating and hot water systems. We wish you many years of cosy warmth
Excellent Service
Customer Service
Quality
Value
These guys are definitely 5 star rating. Good quality workmanship, tidy, professional very respectful of not only me but my neighbours with the apartment complex. Good value for money I have no hesitation in recommending them.
Customer in Redcar and Cleveland Posted on 04/06/2024 , work completed 04/06/2024
The trader replied (on 06/06/2024)
WOW, thank you so much for your wonderful review and (yet again) 3 x 5 star reviews. We are delighted that you have been so pleased with the process and of our work. Possibly the major concern our customers have is the possible upheaval and mess that a new heating and hot water system installation can cause in their home. Your words will give additional comfort to those people that when using North East Heating Solutions for your new heating system your home (and our customers) are treated with the up-most respect and professionalism. Thank you again.
Fast, efficient, tidy install
Customer Service
Quality
Value
This was the first phase of three stage install to replace an oil-fired central heating system. The work was done successfully, on time and with no residual issues. Both installers (Kev and James) were friendly, helpful and tidy in their work. We would thoroughly recommend their services and look forward to completion of the next phase. The system has worked well from the outset with no calls for assistance.
Customer in Northumberland Posted on 28/05/2024 , work completed 09/04/2024
The trader replied (on 01/06/2024)
Thank you so much for your 3 x 5 star review. As you already know we work hard with every customer to achieve these excellent reviews. We know that you have made a wise decision to go with North East Heating Solutions and we look forward to you being warm and cosy for many years to come
Remove old heaters &Installation of new heaters
Customer Service
Quality
Value
My old storage heaters & complicated meter system were removed & new clay core radiators installed. They accommodated my request to remove old heaters allowing me to re-decorate prior to installation. I also had to change dates twice. The work was done on time, quickly, cleanly without any inconvenience to me, even though it was not straightforward. I was patiently given operating instructions- reassured they would come back if I had any future problems which couldn’t be solved by phone. The service I received from first contact has been excellent. Very happy with this company.
Customer in North Yorkshire Posted on 26/04/2024 , work completed 25/04/2024
The trader replied (on 30/04/2024)
Thank you so much for your 3 x 5 star review and your lovely comments. We always try to accomodate all the needs of our customers and your acknowledgement of this is appreciated. Thank you for your business and for taking the time to share your experience so that others can read about what we do and how we care for all of our clients. Wishing you many years of low running costs and a super cosy and warm home
Changing troublesome gas heating system to Elkatherm electric radiators and water system to Sunamp.
Customer Service
Quality
Value
I decided to go 100% electric and found this company after reading so many good reviews online. The process was trouble free and excellent from start to finish. The team which consisted of 1 plumber (Phil) and 2 electricians (Kev and Jamie) carried out the job within a day and a half. This included removing old boiler, water tanks, visible pipe work, fitting new sockets, removing old radiators and fitting 6 new ones. I couldn't be happier with the quality of work and the results of the new system. The whole team including office staff are very courteous and easy to talk to, nothing is too much trouble. I would recommend this company to anyone thinking of doing the same. Thanks very much.
Customer in South Yorkshire Posted on 21/02/2024 , work completed 20/02/2024
The trader replied (on 26/02/2024)
Thank you so much for the generous words and the 5 star reviews, its very much appreciated by all of the team at North East Heating Solutions. The journey our customers experience, from initial contact, home survey & quotation, ordering, removal of the old system, commissioning of the new and looking after you is of paramount importance. We are delighted that you are delighted and another wonderful review to add to the list. Thank you again
Electric radiators fitted
What a great company. We had a solid fuel boiler removed and 5 radiator conversions. Communications with the company prior to fitting and after the work had been completed was excellent. Very friendly and helpful team in all stages of the work, tidy and efficient. Spent time with us at the end of the job to explain the app and how the system can be controlled. Can highly recommend every aspect including the efficient heating system that has modernised our home.
Customer in South Yorkshire Posted on 07/02/2024 (Reviewer did not use service)
The trader replied (on 08/02/2024)
Thank you so much for your review. We also recall that you were on an economy 7 tariff and your bills were eye watering. Not only will you now be warm and cosy but your bills should drastically reduce and rather than burn solid fuel that's harmful to the environment you are now 100% green for your home heating AND it's all guaranteed for 25 years.
Excellent Choice
Customer Service
Quality
Value
We had an ELKAtherm radiator installed in our bathroom and were most impressed by the calibre of Kevin and Phil the two engineers who fitted it. They were punctual, polite and extremely professional. The radiator is of the highest quality and the company lives up to this standard. We would not hesitate to use the company again nor to recommend it to others
Customer in Tyne and Wear Posted on 25/11/2023 , work completed 24/11/2023
The trader replied (on 29/11/2023)
Thank you ever so much for your excellent review. As you know we value every single customer if they have (like yourselves) 1 radiator installed or choose us to upgrade their heating and hot water throughout their whole home. We wish you many years of trouble free warmth and low low running costs.
Very impressed from start to finish and would strongly recommend this company
Customer Service
Quality
Value
Had installation of elkatherm radiators and solar compatible sunamp water system in old house to replace oil central heating. Initial assessment clear and knowledgeable (Howard) taking time to tailor to our individual circumstances. Actual installation excellent - efficient, helpful, friendly and tidy throughout. Worked extremely well as a team, meaning that removal of old system, fitting new one and clearing up to high standard, as well as ensuring we knew exactly how to work system via app completed in 2.5 days (14 room house). Heating system excellent, easy to configure, and water system gives mains pressure instant hot water. Would strongly recommend to anyone needing new heating system
Customer in North Yorkshire Posted on 08/11/2023 , work completed 08/11/2023
The trader replied (on 09/11/2023)
Thank you ever so much for taking the time to write your review. Thank you also for giving us (yet again) 3 x 5 stars, it's so appreciated. We live and die by our exemplary customer service which we believe sets us apart from all the others in the market. Not only 5 star service, also 5 star products. Wishing you many happy years of a warm and cosy house with 'lashings' of mains pressure, clean hot water.
Sunamp & Elkatherm installation
Customer Service
Quality
Value
Phil the plumber removed the old gas boiler and radiators and installed the Sunamp. Luke and Krev installed Elkatherm radiators. They turned up as scheduled and completed the work to an exceptionally high standard. This alone would have given them a 5 star review. But in addition to this, they worked in a very neat way, moving furniture and household items back and forth in order to do it, and cleaned and tidied after themselves. They were careful to make sure everything was installed exactly as I wanted it and were generous when installing new electric sockets. I was provided with instruction of how to work the new equipment and was given a very clear demonstration. They were polite and fun to be around. I can't recall having such a good service in recent times. I am one very happy customer
Customer in South Yorkshire Posted on 03/11/2023 , work completed 03/11/2023
The trader replied (on 06/11/2023)
WOW, thank you so much for your glowing report on our engineers and 3 x 5 star review of our work. We always try our best to give our customers the very best experience because we install what is (without doubt) the very best environmentally friendly heating and hot water systems. We wish you a long, happy and warm home for the future.
Fitting of Sunamp water heater and Elkatherm electric radiators
Found North East Heating Solutions online after deciding to go all electric with the view of going solar eventually.I am a believer in first impressions ! They answered straight away and not long after leaving my details Howard the owner contacted me and arranged an appointment which was impressive and reassuring as we had no hot water or heating . After the consultation they very kindly fitted me into their tight schedule to fit the sunamp so we at least had hot water which was fitted within a couple weeks and we are so impressed with the Sunamp heater it does everything Howard said it would do instant heat at pressure no noise WOW ! The team came a few weeks later to fit the radiators they were efficient worked well together polite tidy and did a very very good job despite me asking for where I wanted it fitting which was a nightmare for them. Big thanks to Phil,Kev who went out of the way to lift my floor boards to hide cables and thanks to Luke for explaining how the system works and In general Huge thanks to North East Heating Solutions overall They lived up to first impressions quick at answering phone and giving a excellent prompt professional service
Customer in Lincolnshire Posted on 27/10/2023 (Reviewer did not use service)
The trader replied (on 30/10/2023)
Thank you so much for your glowing review. Once again we lived up to all expectations in all areas of our customer service. We love what we do, we are passionate and caring and when we get reviews like this it makes us smile beyond words. We wish you many years of trouble free heating and hot water along with low bills
Electric central heating and boiler
Customer Service
Quality
Value
North East Heating Solutions installed electric heaters throughout my property together with a new boiler they were very professional kept to budget and schedule the team who worked at my property were very helpful and considerate and carried out an excellent job I would have no hesitation to recommend them
Customer in Tyne and Wear Posted on 10/09/2023 , work completed 07/09/2023
The trader replied (on 11/09/2023)
Thank you ever so much for your 5 star review on all aspects of the work and installation we have done for you. We love to get feedback and yours is really appreciated. We wish you many years of trouble free use of your heating and hot water system.
Clean, Comprehensive and Efficient Service
Customer Service
Quality
Value
North East Heating Solutions were initially contacted to advise and quote for the installation of Elkatherm heaters for our village hall. The old gas-fired heater and overhead electric heaters were inefficient and did not provide even room heating and so it was decided to have them replaced with a more modern alternative. North East Heating Solutions visited the hall and quickly scoped out the locations for 5 new programmable Elkatherm heaters after a survey of the electricity supply for connections. The old gas-fired unit and overhead electric heaters were removed and disposed of and the room was left in a clean and tidy condition. The work was completed within 1 day and care was taken to ensure that the end result was to our satisfaction. A full explanation of the operation of the new heaters was given and a user guide was provided. The cost wasn't cheap but previous testimonies indicate that the Elkatherm heaters are good value for money. Although there has not been the opportunity to experience the efficiency of the new heaters yet (summertime) the appearance and testing of the settings make us optimistic.
Customer in North Yorkshire Posted on 02/08/2023 , work completed 15/06/2023
The trader replied (on 02/08/2023)
Thank you very much for your wonderful review. We never claim to be the cheapest but we certainly always aim to be the very best in every aspect of what we do. From our brochure, surveys, installation team and customer support we only give 5* excellence to all our customers. You have invested in the best and only A++ rated electric radiators from Elkatherm and we will always give you the same in our service. So, thank you for making this public, its appreciated
Brilliant team
Customer Service
Quality
Value
Replaced back boiler-driven, water-based central heating with four new radiators on ground floor. All old radiators throughout the house removed, header tank supply capped off, and new internal gubbins fitted to electric immersion heater. Fitted in summer, so haven't used new radiators at all yet, but they do look good. The fitters - two electricians and a plumber - are a dream team, courteous, thoughtful, non-invasive, quick and very tidy - if only all tradespeople were like this.
Customer in County Durham Posted on 12/07/2023 , work completed 09/06/2023
The trader replied (on 13/07/2023)
Thank you ever so much for your glowing review of what we do and our superb fitting team. So much emphasis can be made on the price however what our customers like is the overall professionalism of what happens when we come to actually do the job. We are delighted that you have found our installers to be 5 stars. We know that you'll also rate the radiators as 5 stars come the winter time
Changing troublesome gas heating system to electric
Customer Service
Quality
Value
Overall an excellent outfit. The staff are helpful, skilled and polite. They work in an efficient and tidy fashion, the company was cost competitive and prepared to be flexible to meet our needs. The elkatherm radiators supplied look good and work well. Happy to highly recommend the company.
Which? Trusted Traders Consumer Posted on 16/03/2023 , work completed 07/02/2023
The trader replied (on 16/03/2023)
Thank you for your lovely review and the 3 x 5 stars. We have an increasing number of customers who are replacing gas central heating with the Elkatherm A++ rated electric heating system and ALL are experiencing low bills and zero maintenance costs. We pride ourselves in outstanding customer service and your review highlights this which of course we are so please to read.
100% professional service
Customer Service
Quality
Value
Four old storage heaters replaced with modern programable temperature controlled units. Entire operation from quotation to fitting to clean up all done in a friendly , polite , professional and timely manner .
Customer in Lincolnshire Posted on 06/03/2023 , work completed 03/02/2023
The trader replied (on 07/03/2023)
Thank you so much for your review and especially the 3 x 5* rating. In everything we do its all about our promise of One Standard of Excellence and your review proves we are keeping to that promise.
Excellent service
Customer Service
Quality
Value
Very professional service from initial survey to installation. Installation carried out in an efficient, professional and friendly manner. We had opted to have this system installed into my elderly mothers property as a safer alternative to gas appliances. Although we were present, the installers took time to explain to mother what they were doing. Very pleased with the end result, very neat looking and certainly very effective.
Customer in South Yorkshire Posted on 13/01/2023 , work completed 06/12/2022
The trader replied (on 14/01/2023)
Thank you ever so much for your five star review. We take pride in everything we do and we wish your mother many years of cosy warmth from her radiators.
Happy with Service
Customer Service
Quality
Value
I had 5 old storage heaters replaced with 5 new Elkatherm modern heaters. The initial first meeting everything was explained clearly. Demonstrated the product to show me how it would work when installed and showed me how efficiently they would at heating up. Any questions I had they were answered. They then turned up on time to do the install. They were friendly and professional and clean and tidy on the job.
Which? Trusted Traders Consumer Posted on 03/11/2022 , work completed 19/09/2022
The trader replied (on 03/11/2022)
Hello Many thanks for your 3 x 5 star reviews and for the excellent review on all that we do. Wishing you many years of warmth and comfort with low running costs and zero maintenance.
Sunamp installation
Customer Service
Quality
Value
I live in a fully electric, small property that had an old small water tank with immersion heater for my hot water with little control. It was inefficient and took up valuable wardrobe space. I wanted to modernise the system and future proof it so instead of updating like for like I looked for something a bit more innovative. I came across the Sunamp System, albeit a bit nervous about my choice, I contacted North East Heating Solutions Ltd and they came to visit and go through the options with me. I was happy with what was discussed and arrangements were made to fit it in about 6 to 8 weeks time. On the day the people involved were great, polite and got on with the job. They removed the old system and took away all rubbish. It was done in about half a day and used it that evening. Compact, easy to use, quiet, hot water on demand, fast flow rate, never seems to run out. Overall very happy, it has assisted with an easier way of living day to day and given me a wardrobe back, would highly recommend. Thanks.
Customer in North Yorkshire Posted on 29/10/2022 , work completed 30/06/2022
The trader replied (on 01/11/2022)
Thank you ever so much for the 3 x 5 star review. Sunamp is a unique and amazing product and its far kinder to the environment and cheaper than the traditional hot water cylinder. We are 100% convinced that you will continue to enjoy many many years of amazing service both from the Sunamp hot water thermal battery but for ourselves.
Replacement of old storage heaters
Customer Service
Quality
Value
I contacted North East Heating Solutions with regard to replacement of old storage heaters. A useful home visit was made, measurements taken, order placed. I was informed of progress along the way. On the day of installation, they arrived on time and the radiators were fitted quickly and efficiently. Old storage heaters removed. A timer also fitted on the immersion heater free of charge. The radiators are quick to heat up the rooms and aesthetically pleasing.
Customer in Northumberland Posted on 25/10/2022 , work completed 23/09/2022
The trader replied (on 25/10/2022)
Thank you for your lovely 3 x 5* review. We are delighted your are happy with everything we do and your experience. Looking forward to being here for you over the next 25 years of your guarantee and beyond
First Class Service
Customer Service
Quality
Value
North East Heating Solutions removed 5 old night storage heaters from my recently purchased bungalow and replaced them with 4 Elkatherm radiators. I am delighted. The timing of the work, the cost and all arrangements were made with the MD. Howard at the end of his initial visit, and all of this was adhered to. My daughter and son in law had made the appointment, and were present during his assessment and recommendations. Having already met some traders regarding the required work. We were all impressed with the professional attitude, the openness, and patience which was displayed by this gentleman. Contact with the office was excellent, with Yvette and Rodi confirming times etc. One extremely pleasant engineer Phil, came to remove the old equipment. Everything was cleared and clean before he left. On installation day John and Stephen, again extremely pleasant engineers arrived at the stated time, they worked quietly and efficiently, making sure that I was satisfied with all the arrangements, as they went along. I was patiently shown how to operate the system ,which was set to the temperature and times I require. They were respectful of my home and property, and left everything clean and tidy. I am absolutely delighted with the system, and all people involved with it. There have been no problems. I and my family are most impressed with the work completed, and would strongly recommend North East Heating Solutions to anyone.
Customer in Derby Posted on 29/08/2022 , work completed 22/08/2022
The trader replied (on 31/08/2022)
Thank you on behalf of our team for your glowing review and we wish you every happiness and warmth with your new Elkatherm heating system. Reviews are so important to us and yours is fantastic as you've taken the care and time to mention everyone associated with your installation.
Professional job well executed.
Customer Service
Quality
Value
We love our new heating & water system installed by North East Heating Solutions. We had a problem with our gas heating as despite numerous power flushes the micro bore pipes the builder installed 20+ years ago were blocked & useless. We researched many options & Howards Elkatherm radiators became our preferred option. They’re not cheap (anything that’s good tends not to be) but weighing up disruption, re-plastering,/re-decorating and the big bonus of future proofing our home away from fossil fuels, this system came out favourite. Although it’s summer & we’ve not used them to full advantage yet, we have lots of hot water, the radiators look great & are easy to use with the smart app. Howard’s team are super professional and I wouldn’t hesitate recommending them to anyone.
Customer in York Posted on 11/07/2022 , work completed 01/07/2022
The trader replied (on 11/07/2022)
Thank you so much for your glowing review. We always strive to have 1 standard, excellence and when customers take time out to acknowledge this it makes everything we do so rewarding. Thank you also for your confidence in North East Heating Solutions, you're so correct that 'cheaper' options are available yet our knowledgeable customers realise that price is just one aspect, the overall experience coupled with what's considered the best in domestic heating and hot water means that over time what we offer is exceptional value. Wishing you many years of trouble-free heating and 'lashings' of super hot water.
A highly recommended company
Customer Service
Quality
Value
We decided to move from gas heating for environmental reasons and in order to have a more flexible system which heats where and when we want. Howard explained everything clearly with no hard sell, and his team were friendly, efficient, professional, quick and tidy in removing the old radiators and installing eight electric ones in less than 2 days. The heaters look good, are easy to control, and work extremely well.
Customer in West Yorkshire Posted on 13/04/2022 , work completed 08/03/2022
The trader replied (on 14/04/2022)
Thank you ever so much for your wonderful review and also five stars. You are joining our ever increasing number of customers moving away from mains gas for environmental reasons and we wish you many happy years of trouble free warmth.
Very professional service
Customer Service
Quality
Value
Really pleased with this company, they gave the product to my customer needs. Good advice given from start to finish. Very satisfied.
Which? Trusted Traders Consumer Posted on 24/03/2022 , work completed 25/02/2022
The trader replied (on 24/03/2022)
Thank you ever so much for your 3 x 5* review. We are so pleased that you are delighted with our service and the installation of your new Elkatherm dynamic storage electric heating system. Wishing you many years of warmth and low bills
Replacement of outdated storage heaters with Elkatherm heaters.
Customer Service
Quality
Value
We decided to replace our outdated storage heaters with new controllable Elkatherm heaters around six months ago. We are delighted with them as we can program each individual heater to suit our needs e.g. the bedroom heater is set to come on at the required temperature two hours before we go to bed and again two hours before we get up. Then the rest of the day and night it is set to a lower temperature and only comes on if the room temperature falls below that. We estimate that we will save around one thousand eight hundred kw per year in our two-bedroom bungalow. Also, we were very impressed with Northeast Heating Solutions from the initial first meeting with Howard to the expert fitting of the heaters - a friendly set of workers who left everything neat and tidy.
Customer in Darlington Posted on 13/03/2022 , work completed 16/09/2021
The trader replied (on 14/03/2022)
Hello and thank you ever so much for your wonderful review. You are one hundred percent correct that you will save kW by installing Elkatherm and have one hundred percent control of your heating. We wish you (at least) twenty five years of warmth in your bungalow and thank you once again for your business and your review.
Full Heating system change
Customer Service
Quality
Value
Satisfied customer from South Yorkshire. We have employed North east heating solutions to remove our old central heating system and to install Elkatherm electric heating. It took only two days to remove the old and install nine rads plus electrics, the engineers who installed the new system were helpful friendlily and carried out the works in a processional manor to our satisfaction, and left the job clean and tidy on completion. Many thanks to them. Mr & Mrs Page.
Customer in South Yorkshire Posted on 12/03/2022 , work completed 22/02/2022
The trader replied (on 16/03/2022)
Dear Mr & Mrs Page, thank you ever so much for your wonderful review. You've joined the every growing number of our customers removing mains gas for their central heating and upgrading to Elkatherm A++ rated electric radiators. We wish you many years of trouble free and maintenance free warmth and comfort and thank you for your valued business.
Well done North East Heating Solutions
Customer Service
Quality
Value
I was very pleased throughout from the first visit to getting a quote. No hard sell, which was appreciated. The quote was competitive and they kept me well informed on the date for fitting. They fitted the new one and removed the old gas heating system in the scheduled time. They were friendly and good humoured taking the time to explain the new system to me. I feel confident they have completed a good job for us.
Which? Trusted Traders Consumer Posted on 10/03/2022 , work completed 08/02/2022
The trader replied (on 10/03/2022)
Thank you ever so much for your glowing review. We are finding ourselves inundated with enquiry's for homeowners like yourself wanting to get rid of gas. They fully research all options and when they settle on ourselves we are delighted and ensure all our customers get the same level of excellence. We wish you years and years of trouble free warmth.
Full heating system install
Customer Service
Quality
Value
They are a fantastic company to deal with. I could walk out of my house trust the three guys that turned up. They went above and beyond and the quality of the work was exceptional. Dealing with them on the phone was so easy and Howard, the owner, came out himself to measure up and do all the sums.
Which? Trusted Traders Consumer Posted on 03/03/2022 , work completed 10/02/2022
The trader replied (on 03/03/2022)
Many thanks indeed for your 3 x 5 star reviews, we are delighted that you are delighted. Our installation engineers pride themselves on the quality of their work and always respect our customers homes. We wish you many (at least the 25 years of guarantee) years of warmth.
Supply and got electric heaters
Customer Service
Quality
Value
Sales visit was informative but not pushy . We were advised about size of radiator to suit size of large and small room. Workmen arrived on agreed date completed work efficiently and with little disruption. Workmen we’re polite and efficient throughout .We were given programming demonstration and left with simple instruction sheet as well as YouTube tutorial info . Both radiators working efficiently and 25 year guarantee gives peace of mind . Not a cheap option but will whole heatedly recommend this firm .
Customer in Tyne and Wear Posted on 21/01/2022 , work completed 23/12/2021
The trader replied (on 21/01/2022)
Many thanks for your excellent review and we are pleased you're happy with your experience. We note your comment on price, its true that genuine German engineering does cost more than the cheaper copies but we are convinced its worth it in the long term.
Install 2 radiators
Customer Service
Quality
Value
We found the economy 7 heaters we had were inefficient and expensive to run. These heaters were over 30 years old. We did a lot of research and hit on North East Heating Solutions. We ordered the heaters on 13 October 2021 after a site visit. We requested the radiators be installed before Christmas. Which they were. The most important thing to us was the running costs which have proved to be very reasonable and we are a lot more comfortable now.
Customer in North Yorkshire Posted on 21/01/2022 , work completed 20/12/2021
The trader replied (on 21/01/2022)
Thank you ever so much for your splendid review and 3 x 5 stars. We are delighted that you're delighted with the Elkatherm radiators and the running costs. Wishing you many years of comfort and warmth
Customer in Northumberland
Customer Service
Quality
Value
We couldn't be more pleased with the service, the value for money and the product. One of our neighbours, on seeing our system, has already placed an order. Wish we had done it years ago.
Customer in Northumberland Posted on 03/01/2022 , work completed 13/08/2021
The trader replied (on 04/01/2022)
Thank you very much for your lovely review and 3 x 5*. Wishing you years of warmth and comfort. Also, thank you for recommending your neighbours who we are installing later in January.
Radiators installed
Customer Service
Quality
Value
I had electric radiators installed at my Bridlington bungalow to replace my useless uneconomical panel heaters by North East Heating Solutions. And I must say everything in their brochure is true and are good for every promise they make. This family run firm gave me customer service that is rare to find these days and second to none . The gentleman who does the science of how many radiators I needed and how big was brilliant and went the extra mile to make sure we had a more than warm home. They we’re fitted fast, with no mess. I’m very pleased i invested in these radiators, and with this family company. I wouldn’t hesitate to recommend North East heating Solutions to anyone who wants a warm, efficient, more eco friendly home and the radiators look great too.
Wayne in South Yorkshire Posted on 14/12/2021 , work completed 03/09/2021
The trader replied (on 14/12/2021)
Hi Wayne. Firstly can we thank you for your business and placing your trust in our business. Secondly 3 x 5* reviews are testament to all that we try to do for all our customers and finally, we thank you ever so much for your glowing words. Wishing you many years of cozy warmth on the fabulous Yorkshire coast.
Professional service, top quality product
Customer Service
Quality
Value
The initial appointment with Howard was arranged very quickly. Howard was very knowledgeable, professional and was not "pushy" by any means. He was very accommodating and was able to explain in detail how the systems worked, without overcomplicating it! The radiators were installed efficiently around 3 months later. The installers were courteous and didn't leave any mess and the job was done within a few hours. After being stuck with old storage heaters for over a year, the new system is an absolute dream! They work so effectively and efficiently in heating our house, even better than gas central heating which is what we're used to. We've already saved money on our energy bills. I would definitely recommend this company and this product, it is very much worth the money and we are confident the system will last a lifetime.
Customer in North Yorkshire Posted on 06/12/2021 , work completed 05/11/2021
The trader replied (on 06/12/2021)
Thank you ever so much for 3 x 5* review and also your comments on our service. It's interesting that you mention gas central heating and how Elkatherm is superior as we are experiencing many new customers who are replacing old gas central heating and have installed Elkatherm radiators. They're also commenting on how bills reduce and they have total control. Wishing you a warm and comfy home for many years to come
Efficient and Professional
Customer Service
Quality
Value
I enquired in January, made a decision to get a visit to look at heating options. Great service. Then radiators ordered and installed - also an excellent service. Programming took a while to get to grips with because I it was June installed and didn’t need heating till now in mid November. Works brilliantly and I am thrilled with it. Warm and cosy when I want it. Thanks to all the team from office staff onwards. Highly recommend this company.
Customer in County Durham Posted on 21/11/2021 , work completed 04/01/2021
The trader replied (on 22/11/2021)
Thank you so much for your 3 x 5* review. We are delighted that you are 'thrilled' with your installation of Elkatherm radiators and we wish you many years of cosy warmth in your home. All our team work to 1 standard, excellence and this review is testament of this.
Completed as requested.
Customer Service
Quality
Value
I am very pleased with the installation and performance of my Sunamp water heater. It is economical. Obviously the upfront cost is high but overall I am pleased I had the unit installed. North East Heating Solutions are good to deal with and provide good customer service.
Customer in West Yorkshire Posted on 18/10/2021 , work completed 17/09/2021
The trader replied (on 19/10/2021)
Many thanks for your wonderful review. Sunamp is at the cutting edge of environmentally sustainable hot water technology and (whilst the price is quite high) we pride ourselves in having the most economical prices for our full turn key solution when compared with other installers. Wishing you many years of clean hot water provided in a sustainable manner.
Really pleased with the whole system and process
Customer Service
Quality
Value
We were looking to replace our old ineffective storage radiators with something more practical. We'd investigated air source to go green but it really wasn't going to work as a retrofit for our old barn conversion. We'd had a number of companies come round and try to sell us ASHP or LPG boilers and really not listening to us. Howard was a breath of fresh air. He could see we'd already done our homework, we knew exactly what we wanted and just needed to know the radiators required and the price. He gave us exactly that and as a result left with a booking and deposit. There was a wait for the radiators to be supplied but in fact they were available and fitted before due which was great. The timer switches we were also having didn't come in as quickly and when they weren't quite right they were switched out for an alternative product with no fuss and fitted at a later date. They were all set up fine and as well as the standard instruction booklet we were provided with a simply get started basic instruction sheet too. Altogether we are very happy with the job - the fitters were courteous, working round us while we were working from home, clean, tidy, respectful and all in all did a great job.
Customer in North Yorkshire Posted on 14/10/2021 , work completed 13/10/2021
The trader replied (on 21/10/2021)
We are as delighted with (yet another) 5* review as you are with our work and your installation. We are wishing you many years of trouble-free, maintenance-free heating. As for ASHP, well we've been trying to explain how they're useless for retro-fit in the majority of homes and comments from customers like yourselves helps us to prove this. Thank you again for your business and your review, it is really appreciated.
Lovely people, great products, weak business processes.
Customer Service
Quality
Value
Everyone from North East Heating Solutions was friendly and helpful and seemed efficient. I am very pleased with my Sunamp 6 (for hot water) and Elkatherm radiators (installed in June and August 2021), but a number of mistakes were made over contract details. Problems included some paperwork being sent twice in mistake for other paperwork and some paperwork containing errors; there was confusion over some radiator sizes and one installation date and - in the absence of an initial written quotation - even the total number of radiators and total cost. These and other issues were all resolved satisfactorily, but should not have arisen in the first place. Nevertheless, I would recommend North East Heating Solutions, their staff and their products.
Matthew in Northumberland Posted on 14/10/2021 , work completed 13/08/2021
The trader replied (on 14/10/2021)
Thank you for your review and your comments both good and in need of improvement. We have experienced a 100% increase in business since March 2020 and our systems have recently been enhanced. The result is that all our processes have been improved. As always we appreciate your feedback and your business and are delighted with your 5* reviews for quality & value. With our enhanced new systems, 5* reviews for customer service should now be 'standard'.
Upgrade to E7 storage heaters
Customer Service
Quality
Value
Partial replacement to a 35 year old heating system. Work carried out over approx. 4 hours, in a friendly and efficient manner. Fully intend to have the rest of the system done at a later date. Whole process was excellent from North East Heating - shame about Bulb with the tariff...
Andy in South Yorkshire Posted on 20/09/2021 , work completed 19/08/2021
The trader replied (on 14/10/2021)
Hi Andy, many thanks for your review and for the very positive comments regarding your experience with our company. As for your tariff, sorry that we don't have an answer but suggest that you regularly check on price comparison sites to ensure you get the best tariff and customer service. We're looking forward to completing installing in all of your home.
Great Service from Northeast Heating Solutions
Customer Service
Quality
Value
My mothers storage heating system was failing and proving not value for money. I had search online and quickly discovered Northeast Heating Solutions. We liked what we saw. Within an hour of searching an appointment was made via Yvette and we also spoke directly with Howard. A week later Howard visited my elderly mothers and gave an honest and professional survey. The process was described in "layman terms" which was greatly appreciated by both of us. John and Stephen arrived promptly on the agreed installation day and were both very friendly and helpful. Their work was delivered in a very tidy and professional manner. John was very patient when delivering the tutorial to my mother and myself. I had to speak with John after they had left as I hadn't digested all the information relayed to me, but John called and advised me of where I was going wrong. Nothing was too much trouble to him. The new heating system is perfect and ideally suited to my mother's needs and we would thoroughly recommend Northeast Heating Solutions.
Customer in Tyne and Wear Posted on 08/05/2021 , work completed 05/05/2021
The trader replied (on 11/05/2021)
Thank you ever so much for the 3 x 5* reviews. We are as delighted that you and your mum are delighted and wish her many years of warmth and comfort.
Installation of a Heating System
Customer Service
Quality
Value
We would certainly use this Trader again, they installed the whole system throughout the house, 12 radiators all together. We had had no problems at all and we would certainly use them again.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 05/01/2020
The trader replied (on 06/05/2021)
Many thanks for your review and 3 x 5*. We appreciate this very much.
Quick, Clean and Friendly
Customer Service
Quality
Value
The wait between ordering and fitting was a little longer than anticipated (Brexit-related) and I would have liked a little more communication - I've still given 5 stars though because the response when I telephoned was fine, and the two fitters more than made up for this small thing. Once the fitting date was arranged the fitters arrived promptly. They were very efficient, overcoming the one small difficulty we encountered without fuss. They were friendly and polite the whole time they were with me and cleaned up any mess made by drilling. I was extremely happy with the service provided. The radiators they fitted are so much better than the storage heaters they replaced and I can now control my heating as I need to - perfect!
Customer in Lincolnshire Posted on 12/04/2021 , work completed 11/03/2021
The trader replied (on 14/04/2021)
Thank you ever so much for 3 x 5* reviews. You're correct, we did experience a little 'hick-up' delay due to customs and also a lack of drivers due to the UK regulations for Covid. All is now 'sorted' You'll get many years of comfort and warmth with the Elkatherm radiators we have fitted.
Upgrade of my heating system
Customer Service
Quality
Value
I chose North East Heating Solutions after reading some of their reviews and I am so pleased that I did. Each and every one of the workmen were prompt professional and courteous throughout and any questions or concerns were dealt with before during and after. I am very satisfied with the work that has been done and without any hesitation, I would recommend this company.
Jackie Posted on 01/04/2021 , work completed 01/04/2021
The trader replied (on 01/04/2021)
Jackie, many thanks for your glowing review and 3 x 5*. Here at North East Heating Solutions we only have one standard, 'excellence' and when customers like you take time out to write a review this makes the whole of our team very happy that the service we give is appreciated as much (if not more) than you our customer trusting in us. Many thanks again.
Storage Heater Replacement
Customer Service
Quality
Value
We found North East Heating Solutions while looking to replace our storage heaters and after contacting them we received a prompt service despite the restrictions in force at the time. They replaced our old heaters and upgraded our water heating, taking away our old heaters and cleaning up afterwards. From office staff to installers, very friendly and nothing was to much trouble. It is easily controlled and we were given full instruction on how to control it. We are a lot warmer than we were before and is costing us less.
Customer in Lincolnshire Posted on 17/02/2021 , work completed 11/12/2020
The trader replied (on 17/02/2021)
Thank you for your 5* review, we’re so pleased to hear that you’re enjoying your warm home and that it’s costing you less than your previous storage heaters. We always strive to deliver exceptional service to our customers and continue to provide Covid-secure surveys and installations so that no one goes without a warm home!
Good Decision
Customer Service
Quality
Value
I realized soon after I bought my apartment in the Grade 2 listed building that I live in that the existing heaters were inadequate. I checked reviews online and chose North East Heating Solutions to install five Elkatherm space heaters. It has turned out to be a really good decision in terms of the quality and performance of the heaters themselves but also the personal and patient after sales service. They are ready and willing to assist with any queries. The installation was timely and smooth and the old units were taken away. These heaters really are a sound investment that improve the comfort of your living.
Customer in Kingston upon Hull Posted on 01/02/2021 , work completed 12/07/2018
The trader replied (on 08/02/2021)
Thanks so much for the great review. We’re happy to hear you think your new electric radiators are a great investment and have made your home more comfortable!
Excellent service (again) from start to finish
Customer Service
Quality
Value
We have found North East Heating solutions to be an excellent company to deal with from start to finish. We initially had 2 heaters installed earlier in the year but decided to add another to our main lounge in December as we had been so pleased with the earlier two. All staff from Office to Sales to the fitting have all been brilliant to deal with. The product is excellent and the service is excellent as well. We are still not sure if the running costs are more than our previous system but it appears to be at this early stage slightly more expensive, although we have had quite a lot of cold weather to contend with! One radiator fitted upstairs was in fact struggling to get to the required temperature. We flagged this up to Howard who immediately replaced it, free of charge, with a larger radiator that now heats the room very well. Great service indeed. All in all I could not fault North East Heating Solutions and would recommend them to anyone.
Customer in Stockton-on-Tees Posted on 26/01/2021 , work completed 16/12/2020
The trader replied (on 08/02/2021)
Thank you for your glowing review! We’re pleased to hear you enjoyed your electric radiators so much you purchased another one – we hope you enjoy your cosy, warm lounge!
Replacing storage heaters
Customer Service
Quality
Value
Very professional and friendly. Did a great job of cleaning up after themselves and disposing of old heaters. Explained how to operate the new system and left instructions in case of problems. I contacted the office as we had a power cut 2 days after installation and they were quick to respond and reassure me.
Customer in Stockton-on-Tees Posted on 26/01/2021 , work completed 18/01/2021
The trader replied (on 08/02/2021)
Thank you for your 5* review! We pride ourselves on our turnkey heating solutions and exceptional customer service and always respond as quickly as we can to answer any questions our customers might have.
Replacing Night Storage Heaters
Customer Service
Quality
Value
I saw an advert for electric radiators & decided to look further at replacing my ancient night storage heaters. I contacted North East Heating Solutions & someone visited my property to assess what was needed. Everything was explained so clearly & I decided to go ahead with electric radiators. The engineers who installed them were prompt, friendly & efficient and I am so pleased with the whole experience.
Customer in Tyne and Wear Posted on 26/01/2021 , work completed 29/09/2020
The trader replied (on 08/02/2021)
Thank you for the 5* review, we’re happy to have helped another homeowner switch from outdated night storage heaters and join our ‘family’ of happy, satisfied and warm customers!
New radiators
Customer Service
Quality
Value
We spent a long time looking into getting a new heating system for our cottage. We had storage heaters and found that they were not warming the rooms at all and also they are very expensive to run. My husband found North East Heating Solutions on line. He contacted Howard, who came round to give us a quote. Howard was very professional and easy to talk to. He told us all about the radiators and we were very impressed. You don't get pressured into buying their products. We then made our order with Yvette who was very friendly and helpful. The installation day, the team came and they got on with the job, very friendly, tidy, professional. I was very impressed with the new radiators, they look so modern and slim. I was shown in detail, how to use them. Well what can I say, we love them. Worth the money. Waking up to a warm room is such a massive improvement for us. I wouldn't hesitate to recommend North East Heating Solutions to my family and friends.
Customer in West Yorkshire Posted on 24/01/2021 , work completed 20/01/2021
The trader replied (on 25/01/2021)
Thank you ever so much for your review and the fabulous comments on all of our team. We are delighted that you have become yet another happy, satisfied and warm customer. 5* reviews is great testament to what we strive for with every installation.
A first class company.
Customer Service
Quality
Value
From the first meeting to discuss our needs, through the ordering, fitting and after-sales service North East Heating have been brilliant. The installation was excellent and caused the minimum of disruption and completed in one day. We now have a system which keeps us warm.... and saves us money compared to our old system. Any queries or problem has been swiftly dealt with by Yvette. I thoroughly recommend this company.
Customer in North Yorkshire Posted on 28/12/2020 , work completed 16/03/2018
The trader replied (on 08/02/2021)
Thank you for the 5* review. We’re so pleased to hear that your home is now warm and cosy with your new radiators, and that you’re saving money!
Great, reliable Service
Customer Service
Quality
Value
I used this company to have electric heaters installed in the summer and have my old storage heathers removed. I found it to be a good experience from start to finish, I got a quote which I agreed to on the day as I had researched prices, etc... with other companies previously. The work was done after first lockdown and all precautions were taken. They were quick, efficient and pleasant. I would recommend North East Heating.
Customer in Nottingham Posted on 07/12/2020 , work completed 24/04/2020
The trader replied (on 07/12/2020)
Thank you ever so much for your review and 5* for every category. Welcome to our ever growing and ever satisfied 'family' of customers. We always work hard to ensure you are delighted from the very start of the process to the end and then keeping you warm and cosy for long into the future.
Great work and quick installation
Customer Service
Quality
Value
From start to finish they kept me informed. I had these heaters installed, the workmen came and were very polite. They cleaned up after they had completed it and showed me how to work the app. Quick installation which included taking out the old economy 7 heaters.
Customer in Greater Manchester Posted on 01/12/2020 , work completed 02/07/2018
The trader replied (on 03/12/2020)
Thank you ever so much for 5* on each category. We are always delighted to welcome yet another happy, satisfied and warm customer to our ever growing family.
Excellent installation and very satisfactory results.
Customer Service
Quality
Value
Removed old night storage and installed new heaters quickly and efficiently. Heater do all as claimed and house kept at stable temperature as required. After two 'seasons' electricity bill seems to be very cost effective. I would recommend Northeast to anyone wanting to replace night storage.
Customer in North Yorkshire Posted on 30/11/2020 , work completed 15/07/2020
The trader replied (on 01/12/2020)
Many thanks for your review and 5* for every category. We are as delighted as you and another happy customer to add to our ever growing 'family' of warm customers.
Great Service
Customer Service
Quality
Value
Excellent installation they were very professional and as helpful as they could be. They left my apartment clean and tidy and took the old water cylinder away. I only had a Sun Amp water heater fitted but so far I am very pleased with its performance I have yet to evaluate the exact running costs but so far it seems to be cheaper than my old emersion heater system.
Customer in South Yorkshire Posted on 27/11/2020 , work completed 16/10/2020
The trader replied (on 08/02/2021)
Thank you for your 5* review! We’re so happy to hear that you’re enjoying your new Sunamp hot water system and that the running costs are cheaper than your old emersion heater system. We are delighted to have yet another satisfied customer.
First class
Customer Service
Quality
Value
I know the radiators are expensive but I can confirm they are very good and dealing with North East Heating Solutions has been excellent from start to finish. The lads installing were really good and tidy and took time to explain it all. Even when we had a problem two weeks in, it was sorted without any issues. I have already recommended them to friends if they want to change.
Customer in County Durham Posted on 27/11/2020 , work completed 28/09/2020
The trader replied (on 08/02/2021)
Thank you for the glowing review and for recommending your friends to us! Steve & John always treat our customers' homes as if they were their own and take the time to explain how our heating system works. We're so pleased to have another satisfied and warm customer!
A great job from start to finish
Customer Service
Quality
Value
Excellent service from North East Heating Solutions from the initial survey by Howard to the removal of our old heating system (storage heaters and wet radiator system) and the fitting of our 6 new heaters. John and Steve arrived (fitters) were extremely pleasant, helpful, efficient (and clean and tidy) and Yvette kept us up-to-date with progress as the works were split over 2 visits (at our request). We could not be happier with the service or the product.
Customer in North Lincolnshire Posted on 27/11/2020 , work completed 24/11/2020
The trader replied (on 08/02/2021)
We’re so pleased to receive your 5* review. Our team always strives to offer exceptional service from day one so you can keep warm without worry – we hope you enjoy your new electric heating system!
Installation of nine new elkatherm electric heaters and removal of old night storage heaters
Customer Service
Quality
Value
The new heating system installed by North East Systems has been a huge improvement for us and well worth the cost. The new elkatherm radiators, together with the control system which is via an app on our iphones, have transformed the central heating capability in our house, from inflexible and expensive night storage heaters which ran out of heat by late afternoon to a modern, efficient, flexible and very effective heating system which allows the temperature to be controlled for each room independently. The radiators are quick to warm up a room, and can also be used to maintain a lower base temperature for rooms which are not being used regularly, at a much lower cost. We initially met the MD for NE Heating Solutions, who is called Howard and he provided an excellent overview of how the new radiators work the system benefits and costs, and of the installation process. The installation of the new radiators, and the removal of eight old night storage heaters was done in less than a day with no mess or damage, and the guys who installed the new system were very courteous, tidy and efficient. I would highly recommend NE Heating Solutions to other people who may be wanting to upgrade their central heating system. I wish we had done this years ago.
Customer in Tyne and Wear Posted on 27/11/2020 , work completed 08/06/2020
The trader replied (on 01/12/2020)
Thank you ever so much for your glowing review and 5* for every category. We always seek to keep customers warm without worry and because of our reputation there's no need for pressure selling. Our superb fitting team of Steve & John take pride in treating customers homes as they would do their own. Enjoy the next 25+ years of Elkatherm and North East Heating Solutions.
Great job!
Customer Service
Quality
Value
From Howard's visit to explain and provide quotation, through communication from the ladies in the office, and finally today's installation by Steve and John, the service from North East Heating has been of the highest order. Honest, courteous and professional, backed up with sound knowledge and logic. Today's installation was flawless, all old heater debris removed and placement of the new Elkatherm units completed with our consultation. Tonight our flat is toasty, clean, and looking a lot more stylish. Highly recommended. Thank you.
Customer in County Durham Posted on 02/12/2019 , work completed 02/12/2019
The trader replied (on 04/03/2020)
Many thanks for your review. We always strive for excellence and its very satisfying to have another happy and warm customer.
Excellent All Round Service
Customer Service
Quality
Value
North East Heating Solutions have replaced all the electric heaters in our apartment over the past year. The whole experience from sales, office communications, installation and after sales service are all fantastic. The Wifi option via the 'heatapp' app make it so easy to control the heaters from within the property and from any remote connection. Howard and his team are professional and friendly and the installation team leave the property clean and tidy, no complaints there. I would recommend North East Heating Solutions and their products to other apartment owners who plan to replace their heaters.
Customer in West Yorkshire Posted on 16/04/2019 , work completed 15/04/2019
The trader replied (on 04/03/2020)
Thank you ever so much for your superb review. HeatApp is a superb tool for controlling heating and helping to keep a track of running costs. We always strive for one standard of excellence and we are so pleased to have another satisfied customer.
An Excellent Experience
Customer Service
Quality
Value
NE Heating Solutions supplied and fitted an electric radiator for a garden room new build project. I was impressed with them from start to finish; from initial design consultations with Howard, answering my technical questions, arranging the fitting date and finally to fitting the product. The fitters arrived on time and took extreme care to ensure that the radiator was fitted to my satisfaction, even to the extent of passing the cable to the fused spur behind the plasterboard so that it was unseen (which was unexpected). And, they cleaned up afterwards! We are very pleased with the product. It looks great, is very easy to use and is very efficient in heating the room. I would have no hesitation is recommending NE Heating Solutions for your project.
Customer in Northumberland Posted on 04/04/2019 , work completed 17/08/2018
The trader replied (on 04/03/2020)
Thank you ever so much for your glowing review. Our installation team, Steve & John and also Yvette in the office always ensure we give the superb service that compliments the amazing Elkatherm radiators. Thank you again for your business.
Excellent service
Customer Service
Quality
Value
I was impressed with the conduct of this firm from the first visit of its representative. The quotation was submitted quickly, and in an easily understandable form. From my decision to employ North East Heating Solutions I was entirely satisfied with the service and the work. I was kept informed at all stages and everything happened on the dates agreed. When the radiators were installed the workmen were polite, methodical and neat, and the work was completed within the day. I opted initially for the tablet control of the radiators, but found that was not compatible with how I wished to manage the system. The company fitted control knobs on all radiators, which are perfect for my needs. I have been completely satisfied with the system for the last four years and four months.
Customer in North Yorkshire Posted on 02/04/2019 , work completed 28/11/2014
The trader replied (on 04/03/2020)
Thank you ever so much for your review. We are always more than happy to ensure all customers have easy control of their Elkatherm heating system so we were more than happy to change the control system to one that more suited your needs.
Very efficient
Customer Service
Quality
Value
We had our survey carried out to assess the correct size of Elkatherm heater with no sales pitch, and no pressure. we were advised on size and chose an appropriate colour. Our heater duly arrived with two very pleasant young men, was connected up and we were shown how to operate it. I can safely say we have had 2 years of trouble free warm bathroom and we are very happy with it. I would definitely recommend.
Customer in Northumberland Posted on 01/04/2019 , work completed 13/03/2017
The trader replied (on 04/03/2020)
Thank you for your review and for the recommendation for our company and the Elkatherm electric radiators. We wish you many more years of trouble free warmth.
Professional and efficient
Customer Service
Quality
Value
A thoroughly professional job from start to finish. The radiators have proved to be as efficient and economical as we were told they would be. Very satisfied with the whole process.
Customer in East Riding of Yorkshire Posted on 01/04/2019 , work completed 16/04/2004
The trader replied (on 04/03/2020)
Thank you ever so much for your excellent review and we are delighted that everything we promised you regarding efficient and running costs have proven to be true.
Would recommend
Customer Service
Quality
Value
We have had our heaters from north east heating now for several years and can't recommend highly enough. Our old storage heaters were removed and the elkoheaters installed quickly and efficiently with no mess. We have saved on heating costs year on year and find them very easy to control wirelessly. We recommended them to friends last year who are similarly delighted.
Customer in Cumbria Posted on 19/03/2019 , work completed 31/08/2015
The trader replied (on 04/03/2020)
Many thanks for both your review and also recommending us to your friends who also decided to install the Elkatherm electric radiator system from ourselves. We wish you many more happy years of trouble free warmth.
Delighted
Customer Service
Quality
Value
I have had my Elkatherm radiators for five years now. I cannot speak highly enough of the excellent no pressure sales technique.The radiators are a great success,they were fitted in less than two hours by efficient pleasant workmen. My house is warm and cosy and I find them economical,no servicing needed,easy to regulate and whilst my house was empty for four months due to illness the radiators were put on timers, so no worries about frozen pipes. I have no hesitation in recommending Northeast heating solutions .
Customer in West Yorkshire Posted on 04/03/2019 , work completed 21/03/2014
The trader replied (on 04/03/2019)
Thank you for your review. Whilst we know that the Elkatherm radiators are 'best-in-class' its always reassuring to hear from established customers. Its the sole aim of North East Heating Solutions to have our customers warm and cosy without excessive energy costs.
Delighted
Customer Service
Quality
Value
Our new heating system was installed on schedule and budget. The fitters were friendly, helpful and explained everything carefully. We are delighted with our new heating again.
Stephen, West Yorkshire Posted on 15/02/2019 , work completed 15/02/2019
The trader replied (on 04/03/2020)
Thank you Stephen for your review. We are delighted that you are delighted with the Elkatherm electric radiator system.
Excellent
Customer Service
Quality
Value
Everything done to schedule and budget. Helpful, friendly service and very speedy and efficient! They answered questions and put me on the right track. Excellent! so pleased.
Susan, North Yorkshire Posted on 21/12/2018 , work completed 21/12/2018
The trader replied (on 19/01/2019)
Thank you Susan for your review. We aim to achieve 5* service, 5* quality and 5* value. So pleased you're happy with all aspects of our work
Radiators fitted by John and Steve. Excellent, respectful and clean.
Customer Service
Quality
Value
John and Steve fitted four radiators and were a pleasure to have in my home. They were really respectful, quick and clean and with little or no disruption at all.
NormaNE Posted on 03/10/2018 , work completed 03/10/2018
The trader replied (on 19/01/2019)
Many thanks for your review. Many customers fear having trades people in their homes and we pride ourselves on respecting your home and treating it and our customers with 100% respect.
Friendly & professional
Customer Service
Quality
Value
Prompt, efficient & highly professional. Friendly & fast installation service. Highly recommended.
Michael, North Yorkshire Posted on 24/04/2018 , work completed 24/04/2018
The trader replied (on 08/05/2018)
Thank you Michael, we really appreciate your comments and your review of our heating system.
Excellent and efficient
Customer Service
Quality
Value
Electric radiators fitted by Steve and John. Couldn't have had more pleasant, efficient and patient engineers. It was a pleasure to have them in the house and job well done!.
Carole, Cleveland Posted on 17/04/2018 , work completed 17/04/2018
The trader replied (on 08/05/2018)
Thank you Carole, we always aim for one standard in our work and that is Excellence. So glad we have achieved this for you and you have a cosy home.
Excellent job
Customer Service
Quality
Value
No 'pushy' sales talk, just good facts. Fitters were very professional and cleaned up afterwards. Would recommend them.
John, Derbyshire Posted on 17/03/2018 , work completed 17/03/2018
Prompt and professional.
Customer Service
Quality
Value
They were very thorough and cleaned up after themselves.
Lisa, Lancashire Posted on 05/03/2018 , work completed 05/03/2018
The trader replied (on 08/05/2018)
Thank you Lisa, so happy that we have done a good job for you
Don't go anywhere else!
Customer Service
Quality
Value
We bought an holiday apartment with an electric heating system already installed. Wishing to be able to control the system remotely we contacted North East Heating Solutions. The complexity of interfacing our phone , the heating system router and our broadband router was made very simple with the assistance of Yvette Ford. Despite some issues with OUR broadband router, her patience and persistence were beyond the call of duty. I maintain that the quality of people are a reflection of the quality of the company. Therefore, don't go anywhere for an electric heating system before you contact North East Heating Solutions.
Ian F. Posted on 19/01/2018 , work completed 19/01/2018
The trader replied (on 08/05/2018)
Thank you Ian, Yvette and all of our small friendly team aim to provide all of our client with excellent service and support.
Excellent
Customer Service
Quality
Value
They said it would be fitted before Christmas - and it was. Two very pleasant fitters who got on with the job. Hoovered up mess with their own cleaner and checked radiator working.
Alexandra, Lincolnshire Posted on 18/12/2017 , work completed 18/12/2017
The trader replied (on 08/05/2018)
Thank you Alexandra, hope you were warm and cosy over this past very cold winter.
Efficient and helpful
Customer Service
Quality
Value
Arrived on time worked quickly and cleaned up after themselves. Were both personable and answered all our queries would definitely recommend.
John, Derbyshire Posted on 27/10/2017 , work completed 27/10/2017
The trader replied (on 08/05/2018)
Thank you for your positive comments John
Job well done
Customer Service
Quality
Value
Very pleasant and efficient workmen. They were late in arriving - I think because the journey took longer than they expected.
Rhona, Cumbria Posted on 03/10/2017 , work completed 03/10/2017
The trader replied (on 08/05/2018)
Hi Rhona, many thanks for the 5* rating, much appreciated
Super
Customer Service
Quality
Value
Super job. Quick efficient, socially acceptable but ate all the biscuits.
Kenneth, Cumbria Posted on 13/09/2017 , work completed 13/09/2017
The trader replied (on 08/05/2018)
Ken, please let us know your favourite biscuits, we will send you more! Thanks for the 5 star rating
Looks Good
Customer Service
Quality
Value
The radiators were installed cleanly and quickly. They look good and I hope they will run as well as they look.
Patricia, Tyne and Wear Posted on 08/09/2017 , work completed 08/09/2017
My review
Customer Service
Quality
Value
Lovely Job, Prompt & Professional
Valerie, Cleveland Posted on 01/09/2017 , work completed 01/09/2017
Was definitely brilliant job very professional
Customer Service
Quality
Value
From meeting Howard - northeast heating solutions to installation of heaters it was very professional! No mess no fuss - the tradesmen Steve and John polite helpful efficient! Job well done! happy all round.
Patricia, North Humberside Posted on 14/08/2017 , work completed 14/08/2017
The trader replied (on 08/05/2018)
Thank you Patricia for the 5 star rating. We always try to our very best and respect customers homes as if they are our own.
Job Well Done
Customer Service
Quality
Value
Initial survey thorough. Options were explained clearly and helpful. Heaters needed were decided and I was given a quotation (confirmed by post) and an approximate delivery date. Within the timescale I was contacted and an installation date and time fixed. The workmen arrived on time. They were friendly and polite, carried out the work with a minimum of fuss and disturbance. They left everything clean and tidy. I am very happy with the result.
Happy Customer Posted on 11/08/2017 , work completed 11/08/2017
Fantastic job
Customer Service
Quality
Value
John and Steve arrived early, worked efficiently and steadily. They made no mess as they were cleaning up as they worked. Very pleased with my new heaters.
Anne, West Yorkshire Posted on 13/07/2017 , work completed 13/07/2017
Professional & trustworthy
Customer Service
Quality
Value
The two heating fitters were extremely efficient and very tidy. Answered my questions very politely and professional. I have no hesitation in recommending both of them. Much appreciated.
Gloria, West Yorkshire Posted on 28/06/2017 , work completed 28/06/2017
First class throughout
Customer Service
Quality
Value
The installers were courteous and efficient. On completion they explained how to use and adjust the heater and they left a clean and tidy job. First class.
Rob, Nottinghamshire Posted on 06/06/2017 , work completed 06/06/2017
My review
Customer Service
Quality
Value
Great job.
Cliff, Cleveland Posted on 17/05/2017 , work completed 17/05/2017
Highly delighted with the new heaters
Customer Service
Quality
Value
I have previously had two heaters fitted and decided that a third one was needed upstairs. Both times I first had a visit to decide which heater was needed and then they were fitted by two very efficient engineers. The house is lovely and warm and I have not regretted using this firm. They are always friendly and carry out the work leaving no mess at all. Would highly recommend them to anyone needing electric heaters.
Which? Trusted Traders Consumer Posted on 01/03/2017 , work completed 01/03/2017
Top company, top service, Highly recommended
Customer Service
Quality
Value
New electric heating system
Which? Trusted Traders Consumer Posted on 23/01/2017 , work completed 23/01/2017
Excellent work
Customer Service
Quality
Value
We had a whole new system of Electric radiators put in and old night storage heaters taken out. The men that did the job were very efficient and pleasant and we are totally pleased with their work .
Which? Trusted Traders Consumer Posted on 16/01/2017 , work completed 16/01/2017