Endorsed by Which?

Northwich Glass Ltd

4.8

65 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 09:00–16:00
  • Saturday 09:00–13:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Northwich Glass Ltd has been a family owned business since it was established in 1959 With over 60 years of trade, we have seen many changes in the industry, many driven by the demand of customers as people understand better their needs and wants.

We pride ourselves on listening to all of our customers, providing a personal and helpful experience as we understand better than anybody choosing the right windows, conservatory or bi-folding door system can be very daunting.

Our team of highly trained and experienced Sales Executives and designers work very closely with our customers to ensure you get what you want, when you want it. We also recognise building work of any level can be stressful to your home environment, that is why we ensure installation of your doors, windows or conservatory is done so with the minimum amount of disruption.

Our project managers will ensure that this happens at a mutually convenient time - to ensure any disruptions are removed or reduced to acceptable levels.

What we do

  • Glaziers

    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Stained glass
    • Sash windows
    • UPVC Windows
    • Double glazed units
  • Doors

    • Bi-fold doors
    • Patio doors
    • Fire doors
    • Composite doors
    • French doors
    • UPVC doors
    • Front door
    • Orangeries
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

    • Conservatory maintenance
    • Conservatory repairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
65 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Customer service and installation of windows and patio door to an exceptional standard.
Customer Service
Quality
Value
I am so impressed with the customer service and professionalism of this company. From the moment I made contact to the final day of works communication was excellent. Everyone involved was helpful and polite, and the arranged times for a quotation and installation were all kept. Good advice was available every step of the way, and any problems were immediately sorted out. Matt and Josh who installed the windows and door were great. They took great care in creating as little mess as possible, and left everything so clean it was as though they had never been. I am extremely happy with my windows and patio door. They are of a high quality at a fair price. I am so pleased that I chose Northwich Glass and will certainly be recommending them to friends and family. Thank you !
Customer in Cheshire West and Chester Posted on 11/06/2024 , work completed 11/06/2024
Brilliant service and product
Customer Service
Quality
Value
If I could I would be giving more than 5 Stars. Northwich Glass have been exceptional with their assistance, customer service, great product and fantastic installation. We are absolutely thrilled. We had been badly let down by another company and Northwich Glass stepped in and provided us with exactly the product we wanted, in an exceptionally good time frame. We could not have asked for more from a company. Throughout the whole process there was great communication and the staff were lovely. I would not hesitate to recommend Northwich Glass and will certainly go nowhere else in the future. Thank you very much.
Customer in Cheshire East Posted on 05/04/2024 , work completed 04/04/2024
The trader replied (on 26/04/2024)
Thank you so much for the kind comments. Was sad to learn you had been let down by another company from our sector, sadly such acts negatively impact our industry and just pleased we were able to step in and help with a solution. Thank you for the valued business and of course the chocolates you kindly brought in for the staff, it really is appreciated. Feel proud everyday to be associated with such amazing staff and customers. Thanks again Mark
Northwich Glass - 100% recommended
Customer Service
Quality
Value
Really pleased with our new composite door and replacement double glazed window unit. From our initial showroom visit through to the final installation the service from the Northwich Glass team has been first class. Quality products with expert installation by Steve to a professional and exacting standard with great attention to detail. Keep up the good work. Thank you.
Customer in Cheshire East Posted on 07/11/2023 , work completed 25/10/2023
The trader replied (on 14/11/2023)
Thank you for the positive feedback and rating. I will ensure Steve and the team are made aware of the kind comments. Such lovely comments, so a personal thank you, I feel so proud to be associated with such an amazing team here at Northwich Glass. I would also like to thank you for the valued business. Thanks again Mark
Excellent Service.
Customer Service
Quality
Value
I would definitely recommend Northwich Glass. Excellent service from entering showroom to having doors fitted . Showroom staff very knowledgeable on what we needed to fit our requirements. Kept updated on delivery times and fitting date. The fitters arrived on time and did a brilliant job. So happy with our new bi-fold doors.
Customer in Cheshire West and Chester Posted on 06/10/2023 , work completed 05/10/2023
The trader replied (on 17/10/2023)
Thank you for your valued and positive feedback. I appreciate you taking time out of your day to leave such a review, sadly people nowadays tend to only leave a review when it's negative, so a huge personal thank you. I would also like to thank you for the valued order. I will ensure the positive feedback is relayed to all the team. Thanks again Mark
Windows and Doors
Customer Service
Quality
Value
Had new windows to back and side of house and back door in November 2022. Then new windows to front of house and new front door. Excellent products and installation. Kept fully informed from beginning to end. Fitters respected the property and left clean and tidy. Really pleased I used Northwich Glass. Lots of lovely comments from people.
Customer in Cheshire East Posted on 29/06/2023 , work completed 01/06/2023
The trader replied (on 01/07/2023)
Thank you for the kind comments and positive feedback, but most importantly thank you for the valued business. Without such valued customers and staff our business wouldn't be what it is today so a personal thank you from myself. Thanks again Mark
New bi-fold aluminium doors to family room and new backdoor and window in utility room
Customer Service
Quality
Value
The whole purchasing experience was excellent with high-level customer support from reception through sales and finally installation. Special comment for Steve, who was the installer - he worked over 2 days in pretty inclement weather and left an excellent job, very clean & tidy, which we are really pleased with.
Customer in Cheshire East Posted on 29/03/2023 , work completed 29/03/2023
The trader replied (on 31/03/2023)
Thank you for the kind comments and positive feedback, I will ensure personally Steve is made aware of the positive comments. I feel proud to be associated with such amazing people who (without sounding bias) I feel go above and beyond with everything they do. It's always lovely to receive such feedback as many people only leave reviews when they have had a poor experience, so a personal thank you for taking time out of your day. I would also like to say, thank you for the valued business. Mark
Delighted from start to finish
Customer Service
Quality
Value
Have recently had aluminium patio doors, produced and fitted by Northwich glass and I would fully recommend the company From the initial meeting with Olga, who listened carefully to what I wanted and planned perfectly, to the expert fitting, in the snow! To the quality of the outcome. Perfect 👍
Customer in Warrington Posted on 21/03/2023 , work completed 20/03/2023
The trader replied (on 31/03/2023)
Thank you for the positive feedback, I will ensure Olga is made aware of the kind comments left, as I will the fitters. I also want to take this opportunity to say a personal thank you, I know we are all busy and taking time out to leave any review is appreciated. Finally, thank you for your valued business. Mark
Replacement of front and some side windows
Customer Service
Quality
Value
Leaded windows at the front of the house were replaced together with a clear side and rear window. The fitter was very professional and knowledgeable and fitted units in extreme weather, and very low light conditions leading to a mix-up in one of the leaded pane units being misfitted back to front. However, this was quickly rectified and we are very pleased with the overall finish and results. Also, all members of the team including admin and surveying staff provide a very good customer experience.
Customer in Cheshire East Posted on 21/01/2023 , work completed 12/01/2023
The trader replied (on 24/01/2023)
First and foremost, thank you for taking the time to leave feedback and of course the valued business Great to hear you are happy with the products and installation, although I would again like to extend our apologies for the slight error with the unit being fitted incorrectly, but good to hear this was resolve swiftly. Sadly there are times we don't always get things 100%, however, we will always strive to rectify issues as soon as possible. Have a good day and thanks again All the best Mark
Fantastic company.
Customer Service
Quality
Value
Great company to deal with. Excellent customer service and exceptional quality install. Highly recommend.
Kevin in Cheshire West and Chester Posted on 25/11/2022 , work completed 21/11/2022
The trader replied (on 29/11/2022)
Thank you for the review and positive comments Kevin and a huge thank you for the valued business, it really is appreciated. I know our staff passed comments on how welcome you made them feel and what a pleasure it was working with you guys. Thanks again Kevin and all the best. Mark
GREAT WORK FAST EFFICIENT JOB
Customer Service
Quality
Value
I chose Northwitch Glass on recomendation by previouse customers and i will recommend them to anyone myself couldnt be more pleased work completed on time everyone involved pleasent and helpful thanks to all
Customer in Cheshire East Posted on 24/10/2022 , work completed 08/10/2022
The trader replied (on 26/10/2022)
Thank you for taking time to write a review and of course for the positive feedback. I would also like to thank all the team here for their continual hard work and commitment, without which, such recommendations would never be made. I feel so proud to be associated with such an amazing team and of course all our customers, both old and new. Thanks again for the valued business. Warm regards Mark