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Nortons Heating

4.1

6 Reviews

Opening Hours
Today - 07:30–17:00
  • Monday 07:30–17:00
  • Tuesday 07:30–17:00
  • Wednesday 07:30–17:00
  • Thursday 07:30–17:00
  • Friday 07:30–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

About

We pride ourselves in providing all of our customers with a high level of quality service, which we continue to achieve. Our reputation has grown since we established in 2003 through hard work, training and over 20 years experience, making us the number one choice in York and its surrounding area's for servicing, installation and repairs.

We offer an efficient and reliable service to both York's leading letting agents, private landlords as well as the general public.

As Gold Accredited Installers for the Worcester Bosch Group we are able to offer our customers 10 year parts and labour guarantee free of charge on a selection of high efficiency gas boiler installations.

Visit our website for further information: www.nortonsheating.com or email us at: info@nortonsheating.com or why not call our office and speak to one of our friendly member of staff who are always happy to help on 01904 411040

Boiler, gas engineers
Boiler installation
Boiler repair
Boiler servicing
Gas safety
Breakdown faults

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Plumbers

    • Unvented cylinder installation and maintenance

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Underfloor heating

  • More Services

    • landlords
    • safety
    • certificates
    • radiators
    • fires
    • cookers

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.1
6 reviews
Customer Service
4.3
Quality
4.3
Value
3.5
Recommended

Recommended

by 83% of customers
Sort by
Outstanding service
Customer Service
Quality
Value
Called Nortons on 20/12/23 as the boiler wasn't working in a tenanted property. Within a couple of hours they'd contacted the tenant (not easy) and fixed the problem. No fuss. No chasing. Just done. And a reasonable price, too. Second time I've used them (found them on a Google search originally) and they've been entirely hassle free and efficient - both times. Can't recommend highly enough. They're now my 'go to' option, after some terrible choices in the past. Highly recommended.
Customer in West Yorkshire Posted on 02/02/2024 , work completed 20/12/2023
Recommended
Not recommended
Customer Service
Quality
Value
I strongly recommend you avoid this company. I was quoted a price on the phone including VAT then charged VAT on top at the invoice stage. When I queried this they rudely accused me of lying and insisted I pay 20 percent more than originally quoted. They then ignored further communication. I ended up paying the amount they demanded because it wasn't worth the effort taking it further. The simple 10-minute job was done quickly and competently but do yourself a favour and choose an honest and respectful company for your plumbing - not this one.
Customer in York Posted on 07/10/2023 , work completed 22/09/2023
The trader replied (on 18/10/2023)
Sorry to hear your disappointment in our company, charging £100.00+VAT to cap off three appliances at your property we thought this was reasonable and competitively priced. We are however pleased that you felt the works were carried out quickly and competently.
Not good
We got an estimate from Nortons in September and an engineer came out and measured up for a new boiler and radiators. We waited a good few weeks for the radiators to come into stock. Finally we had a date for them to start work, we took off all the old radiators, knocked down cupboards by the boiler and generally did the best we could moving furniture etc to make it easier for them to fit the radiators. They were due to start work on the Mondy and rang on the Friday, sorry they couldnt come as all the radiators were not in stock so it would be the following week. The next week having once again moved furniture, taken time off work etc one man showed up, sorry his mate was sick so he couldn't do the job on his own and off he went. At this point we cancelled - they proved to be unreliable and unprofessional and we would not recommend this company at all.
Customer in York Posted on 19/10/2021 (Reviewer did not use service)
The trader replied (on 27/10/2021)
The whole Construction Industry has struggled to get hold of supplies/parts. Our merchants advised us that all the radiator's had not arrived, hence the reason for the appointment needing to be re-arranged. Our senior engineer was given some pre-medication to administer at home before arriving at the hospital for an operation. Unfortunately, he got his dates mixed up and took them a week earlier than required. We called to advise that we had to re-arrange the appointment. The pre-med made our engineer unfit for work, unable to drive and unable to work on gas appliances. The time it would have taken to carry out the works quoted would have been 2-3 days for two men. We felt, if we had started the works with the one engineer who arrived, that you would have been further inconvenienced as the work would have taken longer to complete. I am sorry that you had prepped, taken time off work but this was completely out of our control. We did offer to re-arrange for another suitable time and we are sorry that this was not able to be resolved.
Super service and value
Customer Service
Quality
Value
Have an electric water heating system in my rental apartment and needed a repair for the client. Nortons came quickly, diagnosed the issue and ordered parts - then came on time and fixed it, tested and set the timers again etc. First class service and value. Thanks guys.
Customer in York Posted on 12/02/2020 , work completed 03/02/2020
Recommended
Really pleased, great trader
Customer Service
Quality
Value
They repaired a reocurring radiator leakage probllem in my home, which I was so happy with. I would recommend them to anyone, they gave good advice and were really helpful, prompt, reliable and flexible.
Mrs Dalley, York Posted on 21/06/2016 , work completed 21/06/2016
Recommended
The trader replied (on 24/06/2016)
Thank you for your comments Mrs Dalley, glad we were able to solve the issue with the radiator. Kind regards Andy Norton President of York & District Master Plumbers Association
Absolutely fantastic trader
Customer Service
Quality
Value
Norotn's Heating are brilliant, they manage and service all of our rented properties and sort out any repairs or maintenence. I would most definitely recommend them because they are absolutely fantastic, they are always on time, professional and lovely people to work with. I never have any worries about them and will continue to use them again and again!
Mrs Lockton, York Posted on 21/06/2016 , work completed 21/06/2016
Recommended
The trader replied (on 24/06/2016)
Dear Mrs Lockton Thank you for your comments, I will pass them onto our engineers and office staff. Its been a pleasure doing business with you and long may it continue. Kind regards Helen
Brilliant
Customer Service
Quality
Value
I had my heating adjusted so that I could have better control over it in my home, really happy with the work and there were no probolems. The job was quite techincal so I was pleased with how knowledgeable they were and they were very friendly, personal and helpful.
Paul, York Posted on 21/06/2016 , work completed 21/06/2016
Recommended
The trader replied (on 24/06/2016)
Dear Paul Hope your enjoying your new smart phone controls, it was a pleasure installing your new internet compatible Honeywell Evo Home system. Warmest regards Andy
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.