Oakdene Autos Limited

I booked my car in for an interim service and MOT with an engine flush at Oakdene Autos, choosing them over others as they are a Which? Trusted Trader. I was told a courtesy car would cost £8/day, but only when signing paperwork at drop-off did I notice a £550 damage excess charge—which hadn’t been mentioned earlier. Had I known, I would have arranged private excess insurance, but by then it felt too late. No appointment reminder was sent, which would’ve been helpful. I dropped the car at 08:10, but no one gave an estimated pickup time. At 12:35, I called for an update and was told the car hadn’t been started yet and would likely be ready by 5–6pm. I called again at 17:09 and was told it was ready—had I not chased, I could’ve been left rushing in traffic just before closing. At collection, staff handed me paperwork and the key without explaining what had been done. I received an MOT certificate with a minor advisory, but had to ask for details. No mechanic was offered, no summary provided—it felt very impersonal. Overall, the experience was disappointing. I expected more from a Which? Trusted Trader. Clearer communication and better customer engagement would make a big difference.

Dear Madam and Sir, I am the owner of the vehicle Vauxhall Ingnia and I received services on two emergency occasions from your branch at very early morning without any prior booking. I'd like to compliment your employees, Mr Joe and Two Beautiful young ladies and others, for the excellent service provided me on those occasions. This has helped me to sort out those emergencies, even before the shop normal opening times. We knew “Early Birds get the Worm” but your services changed it as “Early Birds (Mr Joe & Beautiful Young ladies) serve the people in need”. I have always been pleased with the service I receive at your branch. However, your team of expert’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. A BIG Thanks to you all. Kind Regards.

I have been using Oakdene for over 15 years, they really look after my car and I would not trust any other garage. I am single so not having anyone at home to advise on car problems can be hard but the guys at Oakdene always put my mind at rest. I would recommend this garage to anyone.

I put my car in for a service and also to have two new tyres fitted, they provided me with a courtesy car so I could go home for a while they phoned and spoke to me about the price of the tyres didn't just order anything unless I was happy , also carried out a battery check for me as I had had a problem with it, and it is only a year old. I find they are friendly and very helpful and nothing is to much trouble always willing to explain things so you understand if you have a problem. Have known them for years and would always recommend them to anybody who asked.

Have been using Oakdene Autos for over 15 years for both commercial and private vehicle. There is always a friendly welcome and you know that your car/van is in safe hands. They are always willing to ensure that you are provided with the most cost-effective outcome for your budget.

I use Oakdene Autos for all the work I need on my old BMW Z3. Whether for his MOT or something non-standard, they care for him, keep me informed and ensure he is available as quickly as possible. When he needs to be at the garage for a few days or more they even have cars I can use for a very small fee. Excellent service by people who know what they are doing. Highly recommend

I always use Oakdene Autos for any work on my car or my wife’s car. The work is always completed to a high standard and to agreed costs. They are a family business who treat you like an individual. On this occasion they replaced a tyre.

Been using Oakdene since i moved to basildon ~10 years ago. They are always friends and do good work. Always willing to ensure to provide you the most cost effective outcome for your budget. I haven't got a clue about cars and always expect things to cost much more than they do. They are always willing to explain what has happened / is being done in leyman's terms.