I purchased a reconditioned stairlift from Oakland. Having recently been registered as disabled due to old knee injuries, I was finding that going downstairs from my first-floor flat was becoming increasingly painful. I contacted Oakland, which had been recommended to me. Rob came down to Sussex from Leicester and clearly explained the available options. I decided to order a stairlift, but I expected to wait for a few weeks before delivery. However, just two days after Rob's visit, Oakland phoned to fix a date for the installation, which happened just over two weeks later. They phoned again a day before the installation to confirm they were coming, and on the actual day, Luke, the young man who installed it, phoned to say he would arrive within 20 minutes. This is excellent customer service. Luke started work immediately after a very long drive, and the lift was installed in about an hour. He then explained, very clearly, how to use it, and I was able to practise before he left. Luke was very efficient and helpful. The whole process from the time I first contacted the company went very smoothly, and the company staff were courteous, friendly, and professional. I am very happy with the reconditioned stairlift, which looks like new, was very reasonably priced, and has a guarantee for a year (renewable). I can highly recommend this company.