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Endorsed by Which? Trusted Traders

Octoplumb Ltd

Profile thumb octoplumb
4.8

35 Reviews

About

Octoplumb Ltd is a small friendly, professional plumbing and heating company based on the Shropshire/Staffordshire border. We cover all aspects of plumbing and heating works including gas,oil and solar from small leaks to new installations.

We are a Worcester Bosch Gold Accredited installer and are fully compliant and registered with gas safe, oftec and RECC.

We offer good competitive prices and free quotes with no obligation.

Areas of works include boiler replacements, repairs, servicing including both gas and oil, under floor heating, landlord safety certificates, powerflush systems, general plumbing and heating repairs, air source and ground source heat pump installations and bathroom refurbishments.

We cover a wide range of areas including postcodes WV, TF, ST and many more please feel free to contact us to see if we cover your area.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Underfloor heating
    • Gas fire repair and servicing
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar water heating

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
35 reviews
Customer Service
4.8
Quality
4.9
Value
4.8
Sort by
New Boiler / Hot Water Tank
Customer Service
Quality
Value
Delighted to have found a reliable and knowledgeable plumber / heating engineer for replacement central heating boiler and hot water tank. The job involved new piping and new wiring circuit so not as straight forward as it should have been as the old system had been added to and cobbled up over the years. Wayne visited the same day as my initial enquiry and advised on the best way forward - and quote was emailed same day as well. Price quoted was competitive so we agreed a start date and surprisingly enough the 2 workmen arrived at 8.00 am on the due date. They were on site 2 days as estimated, working full days ! Dust sheets put down and all mess cleared up (vacuumed in the rooms where they had to lift floorboards) and left everywhere tidy. The boiler is in the garage and they even swept that up and left it tidier than when they arrived ! System flushed and new controls explained - left with a cosy house and a more efficient heating system. The lads on site were considerate, polite and helpful. I really can't find anything negative to say about Octoplumb - a great find.
Customer in Staffordshire Posted on 23/11/2021 , work completed 10/11/2021
New boiler installation
Customer Service
Quality
Value
Octoplumb were unknown to me but one of the approved Bosch recommended companies. They were highly efficient carrying out a survey, providing a quotation on the same day and agreeing to fit a Bosch boiler within two days. They were extremely efficient and worked quickly to complete the installation within a day. Their workmanship was first class and they were friendly and helpful. Couldn’t ask for more. A*
Customer in Shropshire Posted on 31/10/2021 , work completed 14/10/2021
Very reliable and efficient!
Customer Service
Quality
Value
After several year of limping along with our old boiler we decided to replace it before the cold weather. Octoplumb have been our ‘go to’ plumbers since moving to a property with an oil fired boiler and, as usual, they responded extremely quickly to our request and replaced the boiler within a few days. Jason and his mate were very polite, efficient, professional and tidy. I cannot recommend this company highly enough!
Customer in Shropshire Posted on 20/10/2021 , work completed 20/10/2021
Good job but poor customer service
Customer Service
Quality
Value
I would give Octoplumb 9 out of 10 for the technical work they carried out fitting a new gas hob, and only 1 out of 10 for their customer service. For the first job, I had to make three telephone calls before finally being given a visit date. After this first job, which as I said was extremely well done technically, I needed a follow-up gas installation and after two phone calls, without getting any return call with a date for the visit, or even a “Sorry we are not interested as the job is too small”, or “We are too busy”, I gave up and three weeks after my initial contact I phoned another Gas Safe Engineer who two days later came and viewed the job. Two days after that he carried out the work to a very high standard.
Customer in West Midlands Posted on 07/11/2020 , work completed 09/10/2020
Efficient and professional
Customer Service
Quality
Value
Wayne visited & provided a prompt & very competitive quote for supplying & fitting a replacement oil boiler & radiator plus fitting a mixer tap. No attempt to upsell or Include any unnecessary add ons, which made a welcome change. Once accepted, Michelle arranged a convenient date for installation. Jason & Justin turned up early & got straight on with the job, joined by Wayne later in the day. Despite the unexpected complication of an ants nest behind the old boiler, to our surprise the whole job was completed within the day, & all mess inc the old boiler/radiator etc was removed from site. Very happy with the job & the long guarantee on our new Worcester Bosch boiler. The whole Octoplumb team were pleasant & efficient to deal with, & the lads wasted no time in tackling the job (& the ants). We would certainly recommend Octoplumb & fully intend to use them for all future plumbing work.
Customer Posted on 30/06/2020 , work completed 29/06/2020
Great job. Great customer service. Professional throughout
Customer Service
Quality
Value
We had a new boiler and an additional radiator installed. The lads turned up on time and worked diligently till the job was completed. They were competent in their knowledge and their application to what had to be done. No mess, no problems, no time wasting. Would recommend to others, and would definitely use again
Customer in Staffordshire Posted on 13/03/2019 , work completed 25/02/2019
Prompt and professional
Customer Service
Quality
Value
They arrived on time with all materials, laid dust sheets, worked hard for 2 days. All has been finished in a neat and professional way, the extras which we required have been carried out and within our own estimated cost. We would highly recommend them and are going to continue using them.
John, West Midlands Posted on 11/03/2019 , work completed 11/03/2019
Prompt and professional job
Customer Service
Quality
Value
From home visit to fitting new boiler within a week.
Richard, West Midlands Posted on 24/01/2019 , work completed 24/01/2019
Job well done.
Customer Service
Quality
Value
Very efficient. Will definitely use again.
Jean, Shropshire Posted on 14/12/2018 , work completed 14/12/2018
Prompt & professional
Customer Service
Quality
Value
We were in an awful pickle. The old boiler had packed up, the usual guy couldn't do anything until early Jan! Wayne came over immediately, analysed the situation and put an action plan in place to have a new boiler delivered and fitted within 24 hours - utterly brilliant customer service.
Bryan, Staffordshire Posted on 12/12/2018 , work completed 12/12/2018