Omni Plumbing and Heating LTD

Andy came out to advise on a replacement to our suddenly defunct combi boiler. He took the time to talk through all our options, answered our questions, provided a few quotes to allow us to weigh up our choices, answered yet more questions with incredible patience. After deciding on what felt our best option he fitted us in at the first available opportunity and focused entirely on getting the work done - no going off to other jobs before ours was completed for example. After the work was completed he took the time to make sure we understood how to control the new boiler and has made sure we know we can contact him if we have any teething problems.

Our ageing combi boiler was in need of replacing, so I contacted several reputable installers for advice and quotes, including Andy. He was very busy, so I agreed to wait approx 2 weeks for him to visit. This was well worth the wait! His knowledge and experience was immediately evident in his approach to the work. Some installers had given the impression that they would simply fit a system that they 'usually' do. Not so with Andy! He was painstaking in his attention to detail and questioning, to get the best system and controls suited to our house and needs. A detailed, reasonably-priced quote followed. We proceeded to have the work done and have no regrets. This was all done on time and to our great satisfaction. There were a few teething problems with the internet-enabled controls, but these were resolved quickly. Andy was honest and trustworthy throughout. Although he is very busy, we have been able to rely on him for follow-up support - this is not something that other traders necessarily provide. Our first yearly service was carried out extremely thoroughly. It is good to know that we have found someone of this calibre and are very willing to recommend him.

Andy was asked to renew our system because of his excellent reviews on Trustedtrader. He did not disappoint us at all. A start date, a specification and a price for the work was quickly agreed and commenced and finished on time and on budget. A few weeks on from completion, I am delighted to report no problems ( other than a minor water pressure issue very quickly solved by Andy), and the house is toasty warm when the easily programmed system is operating. I must also comment on the artistic standard of copper pipework that Andy installed to allow the system to operate properly: it is in a metre by metre pantry alongside the new boiler and is a delight to see, and has been commented on by other tradesmen. Likewise with the external run off pipework which is carefully lagged in thick material. Both of these items speak strongly of Andy’s care and professionalism. Hopefully, we can continue to benefit from Andy’s professionalism at each annual service to come.

We asked Andy to move our boiler from the kitchen to the basement. He came and had a look and explained how it could happen and provided a detailed quote. There was one hiccup along the way but Andy had solutions and made sure the job was finished to a very high standard. His work was excellent, very professional, and was very tidy! Would highly recommend him.

Our boiler was playing up and needed replacing, we contacted Andy through a recommendation and he came and discussed our options. A competitive quote was received promptly, taking into account our choice of controller/boiler and the additional piping modifications we needed to remove the problems we had with the last boiler (condensate pipe freezing in Winter). A time scale for the installation was agreed. Prior to the installation a text was received confirming arrival time for next day, the boiler was delivered and Andy promptly turned up at the agreed time to start the installation, through out the two day installation Andy was polite, courteous, trustworthy and a pleasure to have working in our kitchen, even though it must have been slightly annoying for him as i was very interested in watching the skillful way he modified the existing pipework to suit our new boiler, on completion Andy left the work area tidy and demonstrated his competence and desire, to make sure the job was completed thoroughly. He demonstrated the operation of the controls and the boiler has worked flawlessly since. I would Trust and recommend Andy to anybody i know, especially if i had work to perform in the house of an elderly person, who was concerned about somebody unknown working in their house. A few days later all the guarantees/certificates, were received by email as promised. The invoice was as quoted. I just hope when we need his services again he isn't too busy to help us again !

Omni Plumbing & Heating are an exceptional company. Their work is first-class at all levels. The work they did for me was to supply & fit a new boiler and thermostat. They came and surveyed the job, sent a very detailed quote and carried out the work exactly as described. Andy who did the work is an extremely polite well mannered person who is totally customer oriented. Aftercare is second to non with first-class communication, a truly helpful guy. I would recommend Omni Plumbing & Heating 100%

Work done:- combi boiler serviced, kitchen tap replaced, radiator valve replaced. Consistently prompt replies sent to my emails regarding the work, plus an acknowledgement that payment had been received. Efficient email check / reminder sent to me 2 days before appointment. Punctual arrival; polite, professional and appropriately friendly attitude throughout; he made an efficient check on arrival about the repairs/work I was expecting; clear explanations of work and my options, and answers to my questions; got on with work then tidied up when work completed. Bill was in line with estimate. Everything is working well so far, I am particularly enjoying the tap!

Having been advised that my taps were suffering from water hammer and being quoted a large sum of money to remedy, I decided to get a second opinion and chose Omni from this website. Andy explained why he thought that the noise and juddering stemmed from a faulty kitchen tap and replaced it at a fraction of the price I had previously been quoted - result, no more problems, He also did a power flush and, unlike other plumbers, did not promise that this was guaranteed to cure my half cold radiators. He suspected that there could be a problem with the size of pipe used when the system was built. I decided to go ahead anyway and have tested the radiators a couple of times since but of course the winter will be the true test. I was very impressed with Andy's knowledge, honesty, standard of work and willingness to explain everything. Highly recommended.

I used the Omni website to request a quote for replacing seven radiators, adding one new radiator in a bathroom with no existing heating/plumbing, all with TRVs, an extra TRV for a radiator we were keeping, new kitchen tap and two bathroom taps replaced, boiler service and investigate a minor leak. Andy responded within a couple of hours, visited on the eleventh of January to assess work and quoted on the sixteenth. I agreed the quote on the eleventh of February as it was by far the most competitive. I was flexible on date, with no urgency. The work started on the fifth of April and completed over a few days at mutual convenience by the fourteenth of April. Unrelated to this initial work our toilet broke and so we asked Andy to install a new one we would purchase. He advised on the style we could choose due to awkward waste pipes. We also decided to add another radiator, and Andy adapted by preparing the plumbing in advance of the radiator being delivered so it would be an easier install. On initial completion of all work two of the taps required tightening, and Andy came out quickly to resolve, with no further issues. He also adjusted some floorboards for free. All work was clean and tidy. Andy's primary work is Gas and Central Heating plumbing, so we were grateful he was flexible to do the taps and toilet as well. Andy was friendly, balanced his work with personal/family commitments, and kept me informed of arrival times via text/WhatsApp or email throughout. Sometimes I had to chase, but nothing inconvenient. Overall solid professional job.

Andy Heath from Omni Plumbing replaced our old combi boiler with a new one, added a new radiator to the bedroom which replaced an old radiator and included repositioning, plus flushing and cleaning etc the whole central heating system. To be honest, I can’t fault his work, he was friendly, helpful, knowledgeable and trustworthy. He was on time, all work was carried out within schedule and within budget and everything was left clean and tidy. I’ve left this review until four months after work was completed and in that time we’ve had no cause to get Andy back, no ‘snagging’ needed no leaks, boiler and central heating system working fine - in fact better than before! Wouldn’t hesitate to recommend him!