Ontrack Computers LTD

Have been using this company for several years for regular system updates and annual servicing as well as advice when requested.

I have used Mike of Ontrack Computers for ten years since I retired from work. He gives excellent service and extremely reliable and has a lot of patience especially dealing with me as I am profoundly deaf. I have relied on Mike to keep me and my PC going with regular service and to tidy up my mess. My PC died on me Saturday the twenty second of January. Got in touch with Mike on the twenty fourth by text and email. It was collected on the twenty sixth and it was decided, as it was nine years old to replace the computer. Accepted his quote and Mike went ahead and built a new PC including Windows eleven. On Thursday the third of February, had my new PC delivered and set up ready for me to use. Mike gives outstanding service and he is five star and I would highly recommend him.

This was not my first dealing with Ontrack Computers Ltd but, as on previous occasions, Mike Nash provided a first class service from my initial call to completion. As previously I had no hesitation in leaving him to find and purchase the PC best suited to my needs and to then transfer all the data from the outgoing device. The quality of his service is such that I doubt I will need to contact him again for some considerable time. He is prompt, personable, and in my opinion at least, well-skilled in introducing the technologically semi-literate to their new equipment.

I initially found Mike Nash in 2013 through Which? Local, soon after I retired from work. I needed my quite old desktop PC serviced to use instead of my works laptop. Soon afterwards he was able to advise me on the specification of a new desktop PC, software and antivirus software to meet my specific requirements. He procured the parts, built it, set it up and then delivered and installed it at my home. He subsequently serviced it annually. Recently I felt that my PC was no longer fully meeting my current requirements. Mike advised me that I needed a faster processor and larger RAM and that it would be sensible to now have Windows 11. My PC could not be upgraded to meet the required specification, so he gave me a quotation for a new PC. He also recommended some free software to replace my old versions of Word, Excel, Powerpoint, etc. and free software to enable me to have access to some legacy emails and documents which I wanted to keep. He also recommended a larger monitor. I accepted the reasonable quotation and placed the order by phone on the afternoon of Monday 3 June. He procured the parts, built it, set it up and then collected my old PC on the afternoon of Wednesday 5 June to transfer all the necessary files. On the morning of Friday 7 June he delivered the new PC and monitor and installed them at my home, connecting them to my existing peripherals. His advice was excellent throughout the process, with great customer service and I would highly recommend him.

Mike Nash did a great job on making my computer work again and updated it with Windows 10 and anti virus

I used this company to provide and set up my desktop PC in 2010 and again in 2019. Service was prompt, punctual, courteous, expert, tidy, and value for money, and a few difficulties with transferring data from outdated system to new were sorted smoothly. Highly recommended.

After a frustrating week of trying to get connected to the internet following a house move, Mike Nash calmly sorted out all the wiring and the issues with the router and also reconnected the printer. I wish I'd called him on day 1! Cheerful, reliable and reassuring.

I have had Mike for some time now. He has installed a new laptop and as always takes his time explaining so I can understand what he is doing. He is a pleasant, friendly and very efficient guy and has helped me with any IT issues that I have. Excellent service. Highly recommended.

Ontrack computers provide an excellent service, my system was built by them 3 years ago and has been serviced annually. During the annual services Mike Nash answers fully any queries I may have.