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Ontrack Computers LTD

5.0

52 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

We are a local company, fully insured. A friendly team.
We do not use computer jargon. No call out fee. No job to small. Quick turn around. Same day or next day service. Over 15 year experience. Home & business support. 100% guarantee on all hardware

Here are some of the services we offer:

all virus & malware removal
all hardware repair undertaken
computers upgrades
broadband setup
wired and wireless setup
all e-mail problems
new custom built computers
new laptop / netbooks
computer tune ups
computers servicing
one 2 one get you started training
all in one solutions
laptop screen replacement

What we do

  • Computer Repairs

    • Cloud based services
    • Data backup
    • Data recovery
    • Hardware Installation
    • Laptop repair
    • Network Cabling
    • PC Repairs
    • Server support
    • Virus and malware removal
    • Wireless networking
  • Broadband

    • Broadband Installation
    • Broadband Speed
    • Wifi
    • Broadband Connection Testing
  • More Services

    • custom pcs

Customer reviews

Why you can trust these reviews

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5.0
52 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Total Satisfaction
Customer Service
Quality
Value
Contacted Mike after reading his reviews as I had totally fallen out of love with my aging computer after a "repair" done previously by another person - everything had become a long-winded struggle and it all seemed alien despite my having worked with computers for years. Mike has been my savior. From the initial phone call when we discussed my decision for a new computer, to the quotation, to the follow-up phone calls to check I was still happy with everything, to the actual installation - a dream. He listens, he reassures and he answers all the questions patiently. The installation when he transferred all my photos and files and took me through all the setups etc. was so relaxed - I just wish I had found him two years ago.
Customer in West Midlands Posted on 04/02/2023 , work completed 01/02/2023
Ontrack Computers
Customer Service
Quality
Value
New computer today! Mike Nash was superb, explained everything well and as pensioners in our 80's, this was a first class service. Would highly recommend him!
Customer in West Midlands Posted on 04/07/2024 , work completed 04/07/2024
Solid IT support when needed!
Customer Service
Quality
Value
The job was setting up a new laptop, selectively transferring data etc from my old one. Careful discussion about what to keep and what to eliminate, and really good up-to-date well explained advice on software options. Everything now running perfectly, as I learn the ins and outs of Windows 11. Likely costs were advised beforehand, again with options detailed. I have known Mike for a long time and always valued the benefit of his wide experience. Once again he has taken a potential problem off my desk!
Customer in Warwickshire Posted on 30/01/2025 , work completed 06/01/2025
Great service!
Customer Service
Quality
Value
Computer set up , new software and instruction.
Nick Posted on 14/12/2018 , work completed 14/12/2018
Great service
Customer Service
Quality
Value
Always prompt attention. Helped with E.mail problems. Serviced very old P C. Very friendly man who has helped me out on many occasions with my worries and problems related to IT. Would definitely recommend him.
Storm Posted on 11/12/2018 , work completed 11/12/2018
Problem solved. And in double quick time.
Customer Service
Quality
Value
Can't fault Mike's work. Pleasant and efficient. Highly recommended. And, more to the point, explained things so I understood what he was doing. No easy task!
Customer in West Midlands Posted on 11/02/2019 , work completed 11/02/2019
Great work, competent, pleasant
Customer Service
Quality
Value
Set up home system with server and data base. Excellent work, knows his stuff, would recommend him any time.
Customer in West Midlands Posted on 18/01/2019 , work completed 18/01/2019
Great service. Mike was prompt, friendly & efficient
Customer Service
Quality
Value
I wish I had asked Mike to service my laptop computer 2 years ago, when another company did a bodge job on it. He arrived promptly & he was friendly, efficient & helpful. He explained the problems clearly & did a full onsite service. He also did a full back-up onto a compact external hard-drive, much to my relief! His invoice was very reasonable & he also gave me some good free advice. I will certainly contact him again next time my computer needs his help!
Customer in Worcestershire Posted on 26/02/2019 , work completed 26/02/2019
On site service, virus check, hardware check, tuneup - registry clean
Customer Service
Quality
Value
Mike Nash provided a remote service ( useful in this pandemic) and as usual was polite, very efficient and carried out the works detailed, as well as sorting and advising me on other particular personal computer problems. I have been using Ontrack Computers Ltd for many years and would happily recommend them to other users.
Customer in West Midlands Posted on 28/04/2020 , work completed 14/04/2020
Great work and support.
Customer Service
Quality
Value
I have used OnTrack Computers on a number of occasions over the past ten years, most recently to build a new desktop PC to my specifications, to load the software, transfer the files from the existing PC and to set up the new PC and resolve any issues arising. The work was completed in a very short time frame and completed well within the agreed schedule and budget. I have found OnTrack always very helpful, providing options and recommendations and taking through these before beginning any work. During the set-up OnTrack provided great support in understanding the operation of the new PC and when there was subsequently a minor issue with one of the peripherals was quick to suggest a suitable solution. I highly recommend OnTrack Computers.
Customer in West Midlands Posted on 09/02/2022 , work completed 27/01/2022