Our Technician

James did a brilliant job building me a new computer, which I needed to move to Windows 11. He had kept my (very) old one running smoothly and efficiently for many years, but it did not have the capacity to move to Windows 11. I am very happy, particularly as he took great pains to ensure that my experience of using the new system was as seamless as possible, given what I was already familiar with. He took the trouble to make sure that I understood everything and completed the installation in a very timely and efficient way, explaining things very carefully to me. Thank you, James!

A very good experience. I wanted to upgrade from windows 10 to11 and increase the storage on my desktop. James spent time explaining all the options. He transferred all my files & software and installed a larger SSD and more RAM. The computer now looks and performs exactly as before, which is what I wanted. He clearly explained all the stages of the process. He is knowledgeable, thorough and methodical and will spend as much time as the job takes without rushing. The process was not straightforward because of hardware issues, but any problems were quickly resolved without fuss. He is very polite, friendly and professional and was happy to answer all my questions. You may have to wait, but this is a good sign and shows that he is in demand for his excellent service. I was impressed.

James attended my address with a new computer built by him. he fitted the new computer and down loaded data on old computer. I am happy with all the work he did and would recommend him to anybody with computer problems.

James was friendly, helpful and efficient He fixed problems on two laptops. I would definitely recommend him.

Knowledgeable. Patient. Reliable. Guided me in the choices available and then did a marvellous job. Thank you.

Jamie transferred all my files & software to a new PC as my old one could not run Windows 11. He interacted with me and clearly explained all the stages of the tfr. He is knowledgeable, thorough and methodical and will spend as much time as the job takes without rushing through it. Compared to some of the jobs i read that he undertakes mine was relatively small but i still felt like a valued customer. He is very polite and didn't mind all my silly questions. A real bonus is that he does home visits and that is good from the perspective of anyone concerned about leaving their devices away from home. The job was done at the agreed time and cost and considering it avoided me having to make two trips to a high street store, to take and then collect my pcs and be without them for a while i think his charge was very reasonable. I will now make him my first point of call for any future tech services. One point for the WHICH website managers - it took me a lot of guessing at trader titles before i hit on the correct trader title to flag up - Our Techincian. Maybe where applicable traders could be flagged under all relative titles

I hate Microsoft, I really do. But James has set it up for me to make it much easier. He always listens to my concerns when essential upgrading is required and always makes it easier for me. i've now got an option of exploring Firefox that doesn't seem too scary as well as Google (my preferred option). James has also made lots of useful adjustments. You can guess I'm not a techy person so It's great to have someone who can simplify it all.

Very good experience. Repaired our computer quickly and now it works great. James was very nice and and professional. Would definitely use James again and recommend him to others.

James was highly recommended by my neighbour who has been using him for many years. James recommended software protection for my new laptop and set it up. He transferred many files from my old laptop to my new laptop very quickly. He also transferred photos from my camera. He responded promptly and professionally to my initial enquiry. He was very personable and knowledgeable. I would definitely recommend James.

OurTech / James has been our IT support for our business for years now. James is very efficient, friendly and clear with his instructions/diagnostics. Always helps us if we have any issues with our PCs / phones etc and every year he comes to service / oversea the set up to ensure everything is running as it should and backed up so we never loose anything. Would highly recommend James to anyone.