Our Technician

James has been our IT guy for many years and recently sourced our third laptop. He installed everything we needed for my son's birthday gift, recommending the best products and value for money for annual software contracts. He also services our laptops annually to ensure they work efficiently. I cannot recommend him highly enough as he's reliable, very knowledgeable, and extremely personable.

I had a major panic recently, as I accidentally knocked my laptop, causing it to fall on the floor & in the process smashing my screen. I was on a big deadline & needed to use that laptop! I called James in a panic, asking for his help. He was brilliant & immediately put my mind at rest & assured me it was all fixable, he then came to my house & gave me some leads to connect the laptop to the TV, so I could continue with my work. He ordered a new screen, which he then fitted the next day when it arrived. All very calm & efficiently dealt with, despite my initial panic! I would absolutely recommend James.

Jane's xane on time and carried our a full service on my tablet for me. He always explained why he was doing a particular task. Ar the end, my tablet works brilliantly. Highly recommend Jabes for ITi ssuezs

At a time when I was unable to access or send emails, our technician took on the problem. He diagnosed the possible cause, reassured me that it was unlikely that my computer had been compromised, and set about resolving the problem. He undertook to talk to my email provider and act on my behalf, taking an active part in resolving the problem in 24 hours. The relief of having our technician working on the problem was tremendous. I had been very concerned about the possibility of being scammed. I knew that he would work on the problem until it was resolved.

This is not the first time James has undertaken work on my computer to solve problems. He responds promptly and asks questions that help him to diagnose problems. On this occasion he was trying to find the problem with my TalkTalk email. He persisted and eventually resolved the issue. His extensive knowledge is very reassuring. He is always willing to explain what he is doing in a way I can understand, and is happy to answer questions. I have every confidence in his work and would be happy to recommend him highly

Always very helpful and pleasant. He was recommended by a friend, and I have recommended him to others This time around he built a new PC for me to enable my work in CAD to continue, GREAT STUFF. Thanks James.

James has helped us a number of times now. Our technical knowledge is no longer that strong - but James always helps us with all our technical problems and issues, whether it be laptop, phone, wifi, etc, and takes the time to explain things. His service and knowledge is amazing.

James has been helping me on technical issues for many years. He has helped me replace my laptop and printer, rescued me when my systems have collapsed and updated software and security issues. My technical knowledge is very very basic. James spends time explaining things to me so clearly without making me look so very stupid. He responds very quickly to my calls, when I am usually panicking. Sometimes he can fix the problem remotely, if he needs to visit me his response time is excellent so I am rarely left offline. I would highly recommend James for his technical knowledge, his response time, his patience and his charming personality.

I contacted James having been a victim of email hacking. He responded quickly to my message and offered to talk me through the steps to get me back on line safely. He was patient and helpful throughout His service and knowledge is outstanding and I would not hesitate to recommend OurTech to anyone looking for a friendly, courteous and knowledgeable technician.