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Endorsed by Which?
Our Technician
Opening Hours
Today - 09:00–18:00
- Monday 09:00–18:00
- Tuesday 09:00–18:00
- Wednesday 09:00–18:00
- Thursday 09:00–18:00
- Friday 09:00–18:00
- Saturday - Closed
- Sunday - Closed
About
Reliable mobile IT support for Homes & Businesses. All computers, phones & tablets repaired. Viruses removed & private tuition given. New & refurbished laptops supplied & installed
What we do
Computer Repairs
- Audio visual set up and installation
- Cloud based services
- Data backup
- Data recovery
- Game console repair
- Hardware Installation
- Laptop repair
- Network Cabling
- PC Repairs
- Server support
- Tablet repair
- Virus and malware removal
- Wireless networking
- Apple Mac Repairs
More Services
- tech recycling
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
17 reviews
Recommended
Recommended
by 100% of customers
Sort by
Amazing service - James is a lifesaver!
Customer Service
Quality
Value
I had a major panic recently, as I accidentally knocked my laptop, causing it to fall on the floor & in the process smashing my screen. I was on a big deadline & needed to use that laptop! I called James in a panic, asking for his help. He was brilliant & immediately put my mind at rest & assured me it was all fixable, he then came to my house & gave me some leads to connect the laptop to the TV, so I could continue with my work. He ordered a new screen, which he then fitted the next day when it arrived. All very calm & efficiently dealt with, despite my initial panic! I would absolutely recommend James.
Customer in Greater London
, work completed
Recommended
Brilliant work
Customer Service
Quality
Value
Jane's xane on time and carried our a full service on my tablet for me. He always explained why he was doing a particular task. Ar the end, my tablet works brilliantly. Highly recommend Jabes for ITi ssuezs
Customer in Greater London
, work completed
Recommended
Blocked access to emails
Customer Service
Quality
Value
At a time when I was unable to access or send emails, our technician took on the problem. He diagnosed the possible cause, reassured me that it was unlikely that my computer had been compromised, and set about resolving the problem. He undertook to talk to my email provider and act on my behalf, taking an active part in resolving the problem in 24 hours. The relief of having our technician working on the problem was tremendous. I had been very concerned about the possibility of being scammed. I knew that he would work on the problem until it was resolved.
Customer in Greater London
, work completed
Recommended
Great work
Customer Service
Quality
Value
This is not the first time James has undertaken work on my computer to solve problems. He responds promptly and asks questions that help him to diagnose problems. On this occasion he was trying to find the problem with my TalkTalk email. He persisted and eventually resolved the issue. His extensive knowledge is very reassuring. He is always willing to explain what he is doing in a way I can understand, and is happy to answer questions. I have every confidence in his work and would be happy to recommend him highly
Customer in Greater London
, work completed
Recommended
James is the go to guy.
Customer Service
Quality
Value
Always very helpful and pleasant. He was recommended by a friend, and I have recommended him to others This time around he built a new PC for me to enable my work in CAD to continue, GREAT STUFF. Thanks James.
Customer in Greater London
, work completed
Recommended
Friendly, helpful and outstanding technical knowledge
Customer Service
Quality
Value
James has helped us a number of times now. Our technical knowledge is no longer that strong - but James always helps us with all our technical problems and issues, whether it be laptop, phone, wifi, etc, and takes the time to explain things. His service and knowledge is amazing.
Customer in Greater London
, work completed
Recommended
James Broomfield
Customer Service
Quality
Value
James has been helping me on technical issues for many years. He has helped me replace my laptop and printer, rescued me when my systems have collapsed and updated software and security issues. My technical knowledge is very very basic. James spends time explaining things to me so clearly without making me look so very stupid. He responds very quickly to my calls, when I am usually panicking. Sometimes he can fix the problem remotely, if he needs to visit me his response time is excellent so I am rarely left offline. I would highly recommend James for his technical knowledge, his response time, his patience and his charming personality.
Customer in Greater London
, work completed
Recommended
Problem solved!
Customer Service
Quality
Value
I contacted James having been a victim of email hacking. He responded quickly to my message and offered to talk me through the steps to get me back on line safely. He was patient and helpful throughout His service and knowledge is outstanding and I would not hesitate to recommend OurTech to anyone looking for a friendly, courteous and knowledgeable technician.
Customer in Kent
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
I have used James from Our Technician for the last 10 years. Most recently he carried out a health check on my son's laptop which had been running very slowly and not performing well. He backed up the laptop, installed software and was able to fix the performance issue. This is one of many jobs James has done for us over the years - he regularly maintains all of our laptops and PC. He is very thorough, explains things carefully and clearly. He also responds quickly to queries and has fitted us in quickly when we have had problems arise with the children's laptops.
Which? Trusted Traders Consumer
, work completed
Recommended
Endorsement Reference
Customer Service
Quality
Value
I have used James Broomfield of Our Technician numerous times over the last five years, originally on the recommendation of a friend who had also used him for a long time. I can highly recommend him. He is excellent at dealing with any type of IT issue and has managed to resolve every problem we've had - both large and small. Most recently he was assisting with an urgent issue with Outlook email and he was able to arrange a visit quickly and resolve the problem very efficiently for us. In addition to being extremely capable at resolving all IT issues James Broomfield is also very organised, responsive, efficient and personable. I would highly recommend him - as I have to several friends over the years. .
Which? Trusted Traders Consumer
, work completed
Recommended