Our Technician

Knowledgeable. Patient. Reliable. Guided me in the choices available and then did a marvellous job. Thank you.

Jamie transferred all my files & software to a new PC as my old one could not run Windows 11. He interacted with me and clearly explained all the stages of the tfr. He is knowledgeable, thorough and methodical and will spend as much time as the job takes without rushing through it. Compared to some of the jobs i read that he undertakes mine was relatively small but i still felt like a valued customer. He is very polite and didn't mind all my silly questions. A real bonus is that he does home visits and that is good from the perspective of anyone concerned about leaving their devices away from home. The job was done at the agreed time and cost and considering it avoided me having to make two trips to a high street store, to take and then collect my pcs and be without them for a while i think his charge was very reasonable. I will now make him my first point of call for any future tech services. One point for the WHICH website managers - it took me a lot of guessing at trader titles before i hit on the correct trader title to flag up - Our Techincian. Maybe where applicable traders could be flagged under all relative titles

I hate Microsoft, I really do. But James has set it up for me to make it much easier. He always listens to my concerns when essential upgrading is required and always makes it easier for me. i've now got an option of exploring Firefox that doesn't seem too scary as well as Google (my preferred option). James has also made lots of useful adjustments. You can guess I'm not a techy person so It's great to have someone who can simplify it all.

Very good experience. Repaired our computer quickly and now it works great. James was very nice and and professional. Would definitely use James again and recommend him to others.

James was highly recommended by my neighbour who has been using him for many years. James recommended software protection for my new laptop and set it up. He transferred many files from my old laptop to my new laptop very quickly. He also transferred photos from my camera. He responded promptly and professionally to my initial enquiry. He was very personable and knowledgeable. I would definitely recommend James.

OurTech / James has been our IT support for our business for years now. James is very efficient, friendly and clear with his instructions/diagnostics. Always helps us if we have any issues with our PCs / phones etc and every year he comes to service / oversea the set up to ensure everything is running as it should and backed up so we never loose anything. Would highly recommend James to anyone.

I have used James for over 12 years, he comes every year and cleans and inputs my anti virus. This year my old laptop gave up the ghost, James knew exactly what I needed and so I asked him to order my new laptop. He came with the new laptop, transferred everything over to the new one and the set up was exactly as the old one, so not much to learn. I have recommended James to friends and family and we are all very impressed with him. I would not use anyone else.

I had managed to loose all contact with my emails and email files. James came and sorted it out in a very professional and pleasant manner. He explained everything as he went along and showed me how to back up the files. I would highly recommend him

James did a spring clean of our computers and devices and also explained how best to use them and new technologies with great competence and an ability to explain things memorably. This was our second time but certainly not the last.

James has been our IT guy for many years and recently sourced our third laptop. He installed everything we needed for my son's birthday gift, recommending the best products and value for money for annual software contracts. He also services our laptops annually to ensure they work efficiently. I cannot recommend him highly enough as he's reliable, very knowledgeable, and extremely personable.

I had a major panic recently, as I accidentally knocked my laptop, causing it to fall on the floor & in the process smashing my screen. I was on a big deadline & needed to use that laptop! I called James in a panic, asking for his help. He was brilliant & immediately put my mind at rest & assured me it was all fixable, he then came to my house & gave me some leads to connect the laptop to the TV, so I could continue with my work. He ordered a new screen, which he then fitted the next day when it arrived. All very calm & efficiently dealt with, despite my initial panic! I would absolutely recommend James.

Jane's xane on time and carried our a full service on my tablet for me. He always explained why he was doing a particular task. Ar the end, my tablet works brilliantly. Highly recommend Jabes for ITi ssuezs

At a time when I was unable to access or send emails, our technician took on the problem. He diagnosed the possible cause, reassured me that it was unlikely that my computer had been compromised, and set about resolving the problem. He undertook to talk to my email provider and act on my behalf, taking an active part in resolving the problem in 24 hours. The relief of having our technician working on the problem was tremendous. I had been very concerned about the possibility of being scammed. I knew that he would work on the problem until it was resolved.

This is not the first time James has undertaken work on my computer to solve problems. He responds promptly and asks questions that help him to diagnose problems. On this occasion he was trying to find the problem with my TalkTalk email. He persisted and eventually resolved the issue. His extensive knowledge is very reassuring. He is always willing to explain what he is doing in a way I can understand, and is happy to answer questions. I have every confidence in his work and would be happy to recommend him highly

Always very helpful and pleasant. He was recommended by a friend, and I have recommended him to others This time around he built a new PC for me to enable my work in CAD to continue, GREAT STUFF. Thanks James.

James has helped us a number of times now. Our technical knowledge is no longer that strong - but James always helps us with all our technical problems and issues, whether it be laptop, phone, wifi, etc, and takes the time to explain things. His service and knowledge is amazing.

James has been helping me on technical issues for many years. He has helped me replace my laptop and printer, rescued me when my systems have collapsed and updated software and security issues. My technical knowledge is very very basic. James spends time explaining things to me so clearly without making me look so very stupid. He responds very quickly to my calls, when I am usually panicking. Sometimes he can fix the problem remotely, if he needs to visit me his response time is excellent so I am rarely left offline. I would highly recommend James for his technical knowledge, his response time, his patience and his charming personality.

I contacted James having been a victim of email hacking. He responded quickly to my message and offered to talk me through the steps to get me back on line safely. He was patient and helpful throughout His service and knowledge is outstanding and I would not hesitate to recommend OurTech to anyone looking for a friendly, courteous and knowledgeable technician.