Our Technician

I have used James from Our Technician for the last 10 years. Most recently he carried out a health check on my son's laptop which had been running very slowly and not performing well. He backed up the laptop, installed software and was able to fix the performance issue. This is one of many jobs James has done for us over the years - he regularly maintains all of our laptops and PC. He is very thorough, explains things carefully and clearly. He also responds quickly to queries and has fitted us in quickly when we have had problems arise with the children's laptops.

I had problems with the camera on my laptop so I emailed James. He got straight back with advice on how to deal with the problem. In the past James has made and provided excellent new laptops and computers to our requirements, and has set them up for us. This has saved us a lot of time and stress. James is very knowledgeable and can sort out IT issues quickly and effectively. I highly recommend him

I have used James Broomfield of Our Technician numerous times over the last five years, originally on the recommendation of a friend who had also used him for a long time. I can highly recommend him. He is excellent at dealing with any type of IT issue and has managed to resolve every problem we've had - both large and small. Most recently he was assisting with an urgent issue with Outlook email and he was able to arrange a visit quickly and resolve the problem very efficiently for us. In addition to being extremely capable at resolving all IT issues James Broomfield is also very organised, responsive, efficient and personable. I would highly recommend him - as I have to several friends over the years. .

James set up a new laptop for me which was able to work with my old desktop. As always with James's work, I was very pleased ,as the new setup works so well and has been a cheaper option too.

I use Our Technician regularly to keep my computer (both hardware and software) up to date and most importantly secure. On this occasion, I thought if I did an 'update' it would be straightforward - it wasn't. Thankfully, I was able to get interim advice and support from Our Technician until a home visit could be organised and this worked well. On the home visit, all was reset, updated and most importantly worked with no issues - particularly no loss of data or files. Everything is continuing to work well. Just as importantly, I also feel reassured that professional help will be on hand if needed.

James came to sort out a printer to laptop issues I was having, he also rectified a problem where my laptop sometimes didn't come on, and talked me through the issues. James takes the time to speak to you about what is happening, and how he can put it right. He is very knowledgeable and always tidies up after himself

We had two new laptops set up for us and material transferred from old laptops

I had a new laptop to replace my old main frame computer. James installed new office 2024, new online cyber security, external DVD and transferred over all my old data and then instructed me on the new features of the programes.

James built me a new, Windows 11 laptop, installed MS Office and transferred the files from my old machine. While here he also sorted out problems I was having with my e-mail account. My wife and I have used James' services for many years. We know we will always receive a personal service of the highest quality and reliability. He explains things in easy to understand, layman's terms. If there are choices to be made, he sets out the pros and cons clearly and never attempts to persuade you to go for the more expensive option. I think James has now built three laptops and one desktop for us and every time we have been delighted with the results.