Overcare Ltd t/a Openings

First inspection 15/1/20. Owing to torrential rain, we suggested that the representative did not sit in his car and hand write the quotation as he offered but return to his office and email it. This took two whole weeks. Although their price was the most expensive quoted, we chose to rely on the Which? listing and awarded Openings the work. Installation booked for 27/2/20 was cancelled by them as the proposed employee/installer "had a bad back" and was rearranged for 9/3/20. Two men arrived, one training and one with a bad back who was a monologue of complaint and did little, it seemed, apart from walk around grimacing and holding his back.The installation was awful and defects obvious to a layman.Items were insecurely installed, parts patently warped and wrongly installed and the motor defective.They had checked nothing or so it seemed. Even the name on the door was wrong.They then hovered making pointless conversation, apparently expecting a tip.The promised paperwork was not supplied although they then told Openings that it had been handed over. Why? We duly declined to pay the balance [half was required up front] unless and until the work was properly and responsibly carried out and finished to a standard consistent with a Which? recommended trader. After further inspection, our complaints were accepted and the work carried out on 17/8/20. A subsequent reminder was required from us for the paperwork. We were told that they had "had a word" with the original staff!

I cannot recommend this company highly enough. When my electric gates failed the service and communication were first class. They sent an engineer to open the seized gates and returned a couple of days later to carry out the repair. The engineer was smart and courteous and the final bill was less than they had originally quoted as they did not have to replace all of the parts expected.