Oxyplumb Boiler Services

Excellent customer care and response from the office. Our engineer was friendly and very professional. Explained our problem and went out of his way to secure spares in order to fix our issue on the day. Appeared to carry out all work at the agreed rate.

This is the second time we have used Oxyplumb and have been impressed again how good they are. Lisa provided a quote very quickly and was able to schedule two visits exactly when we needed them. Craig was very helpful and did an excellent tidy job. Would thoroughly recommend.

I found this company from Which Trusted Trader. From Leigh, the boss, who offered us different options for the siting of a replacement boiler and providing a very competitive quote; then Lisa, who managed the complete scheduling administration and communications faultlessly; to the great pair of engineers Roberto and Kevin who completed and commissioned the installation within the planned time, on budget, and going the extra mile for the client. Great professionalism and pleasantness in all areas dealing with this company . A job well done with a satisfied customer. I have no reservation in recommending Oxyplumb.

we were recommended Oxyplumb by a neighbour. We had a quote for a new boiler and radiator valves, which arrived promptly and was a very competitive price. We accepted this and the work was scheduled to be done quickly. We had very good communication from Lisa in the office and the boiler was fitted by Matt and Kevin in the 4 days as promised. The lads were very conscientious, keeping the upheaval to a minimum. The work was carried out professionally, on budget, with the added advantage of 2 year interest free credit. We wouldn't hesitate to recommend this company and are delighted with the work done

I have been using Oxyplumb's services for many years, if not decades. A well organised company with an effective office and skilled workers. Whilst their recent visit was for an annual boiler service, there have been many past visits relating to several other plumbing problems. The quality of their work has always been highly satisfactory. During their visits, on many occasions, I have also been getting helpful advice concerning other minor plumbing problems. Overall, I have enjoyed a very solid customer relationship with Oxyplumb for a long while. Many thanks!

We have used Oxyplumb for several years to carry out the annual service of our central heating system The always carry out an efficient, friendly and full-service at a time convenient to us at a reasonable price . Would definitely recommend

We've been using Oxyplumb for a couple of years for our regular boiler servicing. Recently we thought about getting a Scale-Out product fitted to our mains water supply under the kitchen sink. After getting some expert advice from Roberto and Josh, we decided to go ahead with the installation. Lisa, in the office, turned around a quote within the same day and the installation was booked for the following week. On the day of installation Roberto and Josh arrived promptly and got straight to work. The installation wasn't easy, as it required quite a bit of pipe re-work to fit the unit in under the sink. We'd also decided to get a mixer tap fitted to the outside / garden tap which required a hot water pipe installed, adding to the re-work. However, Roberto and Josh did an excellent job of re-designing the pipe work so that it all fit neatly and worked correctly! Throughout the process they kept me informed of what they were doing and were super helpful when I had questions about the Scale-Out product and maintenance. We are very happy with the end result, the quality of the work carried out is exceptional, Roberto and Josh are polite, efficient, and professional. There were no extra costs, the quote Lisa sent was what we ended up paying. I am happy to recommend this company and am glad to have found such good, local plumbing engineers.

On a Thursday morning we were faced with no heating or hot water due to the breakdown of a four-year old gas boiler, in an area to which we had recently moved. Messages left for three local Trusted Traders remained unanswered as the end of the working day approached. I then called Oxyplumb. Their response was immediate and could not have been more helpful. Lisa in the office advised us first to confirm that it was definitely not still registered for free repair under the manufacturer's own warranty breakdown service, then rescheduled her engineers to get us a visit at 0800 the next morning, and a second visit with an ordered part by 2pm in the afternoon. Despite it being a difficult electrical fault to diagnose, it was fixed within 24 hours of the first call, saving us a very cold and uncomfortable weekend. This was excellent service and at a very reasonable charge. We'll contact Oxyplumb first in future!

Oxyplumb (Rob and Kevin) replaced TRVs on some radiators for us to solve a cold radiator problem and did some other plumbing work. Efficient, knowledgeable and polite they did a good job and gave recommendations on future maintenance.

I had an urgent issue with my gas boiler – it was making weird noises, something like an explosion, so I reached out to Oxyplumb for help. This is the second time I used their services. Both engineers, Rob and Josh, arrived in the morning, and after a few minutes, they found the issue: a blocked condense trap, which affected the combustion. I also asked them to look at the boiler flue, as it was not positioned correctly, which they fixed during the same visit. Very quick, efficient, and professional. I need to also mention Lisa, who manages communication like a pro. If you're looking for experts, I recommend them.

Oxyplumb Ltd came to our rescue when we had a total failure of our central heating and hot water. Within one week they had assessed our system, provided options for the remedial work, and carried out a full repair. Lisa was excellent and helped to secure an early date for the job and provided us with the reassurance we needed to proceed. Roberto and Josh did a fantastic, clean and tidy job over 2 days. Both were very professional and respectful and took the time to explain what they were doing. We would definitely recommend!

We had a problem with our unvented cylinder and sent out several emails asking for assistance. Oxyplumb were quick to call us and arrange a date - with the suggestion that we have a service and then reassess the situation. The service was done politely, efficiently and professionally, and the problem seems to have gone away. If it recurs will have no hesitation in calling them again. Will use them for future services. Cost was very reasonable and as quoted - administration super efficient and professional.

Roberto came to replace a towel rail valve. It wasn't an easy job as the original fitting was at an outdated spec but Roberto managed to fix it for us. Great service as usual.

The engineer was friendly and explained the work carried out and the condition of the boiler. Lisa is always very helpful and organised.

We have used Oxyplumb for 4 years now & have been very pleased with their friendly service, their engineers are always helpful, competent & tidy. Leaving the work site as they found it.

Great service from Oxyplumb. 1st time we’ve used them. From initial contact with Lisa, competitive quote from leigh to completion of boiler installation by Roberto and Josh I would highly recommend this company. I found them to be super professional knowledgeable team. Excellent all round service.

This is the second review I have submitted for a boiler service. The first for my mother in law and now for myself. The engineer Roberto came out on time, was polite and did an exceptional job. Including fitting a couple of pipe clips as they were missing. The administration is first class from Lisa. Keeping you up dated through out with reminders and sending out the bills. Have used them for a few years and would recommend as the service always first class.

Reminded me to service my boiler. The friendly and knowledgeable engineer arrived on time. Very satisfied once again.

Work is fine but time keeping isn’t. Initial appointment was 1000, then a week before, this was changed to 1115 . So changed my plans to accommodate new time, engineer turns up at 1020 nearly an hour before the appointment. Needless to say no one was home I had to leave work and return home to let him in.

Very friendly and personable gas engineers explained what was being done while fitting a new boiler and filter.

I used the Oxyplumb for the first time, and will definitely come back in the future. Very professional service, excellent communication and seamless process from arranging a service to getting things done. Highly recommend this company.

First thing is that Oxyplumb actually bothered to respond to the enquiry and turn up, which was something two other firms didn't! Simple job - I had a small leak from a feed pipe to the heated towel rail, somewhere in the ceiling. Kevin came on time, probably took about 90 minutes in total. Cut out a section of ceiling, then showed me what he was going to do. Drained the system, repaired the pipe and then tested all was working. Lisa was the contact from the office and kept me up to date. There was a delay to the appointment as a previous job over ran but that happens and at least I wasn't told last minute, but given a weeks notice. Won't hesitate to use in future.

Oxyplumb gave me an itemised quote which was competitive to install my new electric shower unit. The work was successfully carried out on 21 Sep 2023. Lisa (Office Manager) kept me informed completely, either by email or text message from the start to the completion of the work. Thank you. Kevin (Engineer) installed the shower unit professionally and competently. A small issue did arise during commissioning but Kevin patiently solved the problem. Thank you. The whole operation was carried out efficiently, as per quotation and within the agreed timeline.

Had my boiler put in three years ago after looking at different companies. Glad to say I chose the best. Always notify me when the boiler needs its yearly check. Have the same person every time who knows the boiler and what it might need in the future. Always on time, cheerful even if it’s raining ( my boiler is outside ) will help with any other problems I might have. To sum up good service reasonable rates. Would recommend them to anyone.

Just had the annual service. Total quality throughout from the reminder to the completion of the service.

Not just a technical service but administratively brilliant. I knew what time the engineer would arrive on the day. Competent clean working service carried out apart from difficulty signing the electronic device at the end! Will be using next year, and the year after etc.

Third year of servicing of our now slightly aging Vaillant boilerby this company. Very pleasant company to deal with, good customer relations, service guy always on time, seems very competent and price better than self employed plumbers I used to use.

I contacted Oxyplumb to replace a 20-year-old oil-fired boiler. They were quick to respond and discussed a comprehensive plan. First the radiator system was cleaned and inhibited, then they fitted a condensing boiler and timer, tall flue to ensure that the water vapour emitted by the new boiler cleared the patio, hot water tank, hot water circulation pump with timer, and room thermostat. Guarantee received and national registration completed. Excellent communication with the office and installers, work completed to quality, time and cost.

Oxyplumb, carried out a comprehensive five year service/check of my central heating boiler and service/checked my gas fire. Mat (engineer) completed the work efficiently, competently, friendly and in a timely manner. I’ve been using Oxyplumb for the last five years, for this work aswell as others and pleased to say have not encountered any problems.

After some 35 years the time came to change our trusted oil boiler. From the first visit to check out the job for a quote, I felt that this was the company to do the work. We got other quotes all came back in the same range, but something told me to use Oxyplumb. How Happy I am I did. Lisa kept me informed on when work would start and who to expect when. Bless Matt and the others that worked on getting the job done. After so long it was a bit of a job to change things, old pipework in the wrong places, sockets not where they were needed. Four days and a lot of banging and setting the fire alarm off due to welding fumes, its all done. They all cleaned up after themselves as they went along. Even when it was found that I needed a new water tank as the old one was leaking they fitted it into the job. Excellent work, friendly guys, kept informed of what was happening. Not going to worry now when winter arrives and I fire up the heating, it's going to work.

Oxyplumb are my default choice for all plumbing needs: I have used their service for boiler installation, servicing and certification. In all cases the service has been courteous, efficient and reliable with good communication from Lisa and the team.

Having seen the standard of commitment and workmanship of fitting a new boiler in our son's home, we decided to request that they replaced ours, it being over 10 years in service. Also they were able to supply and fit the replacement for a very reasonable price. On the day both engineers arrived at the agreed time with all the tools and supplies needed to undertake the work which was to a high standard and at the end of the installation left the all the working areas in clean and free of materials even down to their foot prints which were swept up. A very good job done on time and to the quoted price.

Had our gas boiler serviced recently and firstly a very great job done . The engineer came on time and very polite , has shown professionalism. Definitely would use again their services and as well recommend Oxyplumb . Thank you

Oxyplumb is an exceptional small company in every way. It is just large enough to have a team both in the office and in the field – thus being in the sweet spot between the individual plumber and the more anonymous companies. Everyone is so committed to providing the customer with a first class experience that it stands head and shoulders above the competition. This time we had Kev and Josh to replace an unvented cylinder in the loft . They came on time, worked incredibly hard, were very pleasant to have in the house all day, and left everything working. The whole admin team is also extremely friendly, efficient, and communicative. Lisa even registered the cylinder for us with the manufacturer without prompting and thus activated the 25 year warranty for us. This all means of course that their services are in high demand.

Oxyplumb serviced our gas boiler yesterday and they were excellent as always. Robert the service engineer arrived on time, was very pleasant and carried out the service in an exemplary manner. I would recommend Oxyplumb without hesitation.

I have used Oxyplumb for several years, they always turn up on time, have the skills and equipment to do the job, are always polite and friendly and no unpleasant surprises. And, the cost has not increased from last year!

Always in touch and keeping you informed, there when they say they will be, and do the job quick and efficiently, to the quote provided. What more can you ask from a company. Have used them for five years now for our regular boiler maintenance and can't say enough about them, especially compared to other bigger national brands who didn't deliver half the service.

Excellent customer service from first contact with the office to completion of work by the engineers. The office manager called and emailed a few days before work was due to begin advising that all parts were ready and work would commence as arranged. The engineers arrived on time, were professional, efficient and friendly. They were prepared to answer any questions we had. The work was completed on time and the site was left tidy. Communication with the office manager was outstanding.

An appointment was made quickly, and work was completed efficiently and professionally. Care was taken over the repairs. Thank you.

This was my first experience with Oxyplumb and I couldn’t be more pleased. From first contact to completed job - to service an unvented cylinder and get a kick spacer heater functioning properly - everything was friendly and efficient. The plumber Matthew is a gem, as are Lisa and Gloria in the office. Communications by email and text were excellent. Everything was as agreed and on budget. Needless to say, Oxyplumb will now be my go to plumbers.

Where others failed to return calls or emails, Oxyplumb were efficient, polite, helpful and fixed the fault in less than 24 hours. Matt arrived ahead of schedule and, rather than sitting in his van waiting, he inspected and serviced the accessible exterior parts of the system (fuel line, safety valve, filters, tank) before I had unlocked my door. He had the boiler up and running within 15 minutes of his arrival and took the time to explain what had caused the fault and how to check if it reoccurs. He then examined the installation and confirmed all was functioning correctly. Just waiting for the invoice now but I anticipate using Oxyplumb to service my heating system in the future.

After a power cut, pipes in our garage convertion froze then started to leak. Oxyplumb came quickly and sorted it all out. Excellent again.

The engineer arrived at the time arranged and carried out the service in a competent manner. He answered any questions I had regarding the working of the boiler.

Efficient service. Texted he was on his way and arrived promptly. Matthew communicated and explained clearly any recommendations. Office Manager Lisa again communicated very well at each stage. This is the second time we have used this Trader and would recommend them.

We were very pleased with the work done by Matthew on our boiler. He communicated the recommended work very clearly and it was scheduled in promptly and at a reasonable price. The work was completed as agreed in a professional way with minimal disruption. Lisa in the office was very efficient and also communicated well. We will definitely continue to use Oxyplumb in future.

Excellent job, txtd when arriving. Office Manager was very helpful. Have recommended to friends and they have been very pleased with their boiler being serviced.

Thoroughly professional service from the very first telephone call until the completion of the work. Highly recommend Oxyplumb for all your heating requirements.

Leigh & his crew made a very neat installation of a Combi Boiler, replacing an old central heating boiler & hot water system. The job was completed on time & the site left clean & tidy. Now we are warm & cosy, with hot water on demand. The space in our airing cupboard has doubled now that the old hot water cylinder has been removed. We recommend Oxyplumb without reservation.

Oxyplumb have always been reliable and efficient! They always keep me informed of appointments by email/texts and their work is of a very professional standard. The cost of having the annual boiler service at £96 seems a bit steep to me for 45 minutes work, but it is peace of mind to know that the boiler is safe and efficient.

Excellent customer service over e-mail and the phone. The professional engineer that completed the job and discussed the optimisation of the boiler water temperature to try to save on the fuel bills, More than happy to recommend this company.

Our boiler was unresponsive following a power cut, so I gave Oxyplumb a call. They went to so much effort to fit a visit in promptly despite them being extremely busy. Rob came out and identified that the control panel was dead and needed replacing. He bypassed the control panel so we could have heating and hot water whilst a replacement panel was ordered. We received a quote for the new part the same day from Lisa in the office. As soon as I approved, she booked the return visit as soon as possible. Leigh came and fitted the new panel quickly and efficiently. I love the service from this company. They keep you up to date and send you a brief message to say that they are on their way. I can’t recommend Oxyplumb enough, their service is second to none.

Oxyplumb installed our Air conditioning units to a high-quality standard at a relatively reasonable price. They also quoted for a complete package ie electricians included, whilst other companies that quoted would not include electrical work. The office manager was always available on the phone when contacted with any queries. Oxyplumb engineers were courteous and helpful at all times and worked through awful weather conditions. All the controls were explained to us after the commissioning was completed, so overall we were very happy with the installation.

System breakdown at the worst possible time (as usual). Previous plumber failed to respond to several calls (was it something I said)? Contacted Oxyplumb who fitted us in quickly, replaced the motorised valve, reset the system and provided us with useful information on continued use. Lisa in the office kept in contact whilst Lee attended the appointment spot on time both providing a friendly and efficient service at reasonable cost. If only all businesses were run like this all our lives would be so much less problematic.

Oxyplumb completed a routine boiler service and gas safety certification with their usual high level of efficiency. Lisa organised everything perfectly and provided all of the necessary documentation to all parties. Oxyplumb are always extremely reliable and professional.

After a phone call to the office, Lee came to look at our 25 year old unreliable boiler. A replacement plan was agreed and an acceptable quote quickly followed. A date was agreed for he work to start. Spot on time Matt and Kevin arrived to start the replacement. A slight hic up occurred when the boiler supplier delved the wrong boiler. Soon sorted by Matt and Kevin although it did cause a delay to the work. However all praise to Matt and Kevin they finished on the installation on time. Leaving the installation area clean and tidy. Thankyou for a good service.

From the initial phone call to Lisa enquiring about a new boiler and the site visit by Lee, it all ran like clockwork. The quotation was received within 4 days and once accepted everything was on time and the workforce helpful and tidy in all work. I am very pleased to have found Oxyplumb and will certainly be using them for any future work and recommend them to others.

I used Oxyplumb to install a new boiler following the break down of our existing unit. From start to finish they were excellent in all regards. Lisa, the office manager, is friendly and efficient and kept me updated at all times and Mathew and Josh who did the install were great too. The work was completed in the time frame agreed and to a high standard. Thank you.

Having recently moved to our house we were keen to have our boiler serviced, as it had not been used for over 12 months. Rob arrived on time and the service was soon completed. As the heating was a new type to us we had several questions which Rob answered, explaining it's peculiarities. Another good job done by Oxyplumb.

Oxyplumb carried out a straightforward boiler service - the second that they have done for me. I found both services to be done in a most satisfactory manner and my boiler is working well. I find Oxyplumb to be a very good company to deal with - appointments easy to arrange and kept. Service engineer was very pleasant. Overall I am most satisfied with Oxyplumb and will definitely be using them again.

An annual boiler service by Matt who was very pleasant and helpful. He went out of his way to provide advice.

This time we had the pleasure of Kevin doing several different jobs in the house, ceramic cartridges on basin taps, fitting a new plug hole and drain to a bath, replacing the control unit on a shower and researching a possible leak in another bath. Kevin did all the jobs thoroughly and tidily. He even pointed out some of my DIY errors. Lisa in the office kept us up to date on our pre booked appointment and let us know when Kevin's van broke down and what it meant to carrying out the work. A cracking firm.

Work carried out in the time stated, to a very good standard. The team of Rob and Josh were very pleasant and professional.

We had a toilet which was leaking when we flushed it. We called Oxyplumb. Their engineer arrived ahead of time expected and saw the problem for himself. He immediately knew what to do and had the job within an hour. He was very friendly and efficient and explained in layman's terms how the leak had developed and how he repaired it.

Our boiler's second service completed quickly & cleanly by Roberto. We have had several jobs done by Oxyplumb, all to a high standard. We will use them again for similar work.

We called Oxyplumb to service a fifteen year old oil fired boiler that hadn't been serviced for three years (missed due to Covid etc.). A very nice young man named Matt turned up slightly early but had the sense to let me know he was slightly ahead of schedule. Matt was very polite, knowledgeable and above all else wonderfully tidy. The job was carried out perfectly and Matt noticed a couple of missing flue brackets that he also replaced. Very impressed and have asked to be put on an annual reminder for future services.

Today I had a replacement gas boiler installed - a Worcester-Bosch Greenstar 24Ri (24 kW). The whole process from the initial visit, quotation for work, arrangement of installation date to the installation itself has run smoothly. Lisa at the office was most efficient at keeping in touch to inform me of progress - and to send out the invoices! The two installers, Rob and Josh, were thorough, competent and tidy workers. They even found an alternative way to connect the condensate pipe to the washing machine drainage, obviating the need to drill a hole in a worktop. A much more elegant solution. They were meticulous in commissioning the new boiler and all that that entails. I would heartily recommend this company. If the boiler gives as good a service I shall be delighted.

Thank you to the team. The super efficient, friendly fitting team of Rob and Josh, everything done to the schedule, cleaned up at the end of each day and clearly explained the new boiler/thermostat at the end. Also a big thanks to Lisa in the office, great communication and keeping us updated with everything. Happily recommend and would use them again.

Super helpful office manager with arranging the available dates and times for the engineer to come to us. Text updates when engineer was due to arrive. Engineer Matt was friendly and helpful and gave explanations of all work done and what the issues were. Overall fab service and would fully recommend.

Matt and Josh put in a new boiler, removing old one from kitchen to garage. They were friendly but focused - no time even for a cuppa. Electrical complications in old cottage dealt with swiftly and expertly. Each day my home was left clean and tidy. All time arrangements agreed were honoured. Altogether a very smooth operation, with a little tutorial at the end. Many thanks.

I used Oxyplumb for my annual gas boiler service. Leigh carried out a thorough and professional job and I was reassured by his knowledge and expertise. I would definitely recommend Oxyplumb.

We had our boiler serviced by Oxyplumb and the whole experience was such a pleasure. From calling the office to book the appointment, to when the engineer left. They sent a helpful reminder the day before the service and a quick message on the day to let me know the engineer was on his way. Matthew, who serviced the boiler, was so efficient, informative and friendly. He serviced the boiler and corrected a minor issue with the flue that hadn’t been installed properly (new build). I now have so much confidence and trust with them I will never use anyone else.

Leigh came and fixed a long standing problem with my boiler, I only wish I'd found Oxyplumb earlier and saved myself a lot of time, money and problems. He was thorough, efficient, honest and did an excellent job. Would highly recommend.

Annual boiler service completed. Was contacted in good time to arrange date as they serviced boiler last year and knew when it was due. Useful reminders were sent to confirm appointment and service went ahead on time as arranged. Very friendly and knowledgeable engineer and work completed in good time with no issues Great service and a very good price and will keep using this company for all my plumbing and boiler needs.

Matt from Oxyplumb has just carried out the most comprehensive, professional service that I have ever known on my Worcester boiler. His work ethic is first class and his friendliness and knowledge are again top notch. Couple this with the equally impressive and first class service form Lisa in the office I would thoroughly recommend Oxyplumb as a company and to be honest you need not look any further. Superb!

We contacted this firm after unsatisfactory experiences with two other heating engineering firms. The first difference with Oxyplumb is that, miracle of miracles, they get back to you when you ring. The team as team are punctilious about making, tracking and keeping appointments. They remind you about an approaching visit and if their engineer is going to be twenty minutes late, you are notified. Every detail of our boiler replacement went faultlessly, from preliminary discussion to delivery of the new unit to follow up. The work was done at the scheduled time and at exactly the, very fair, quoted price. I cannot recommend this Oxyplumb Boiler Services highly enough.

Really excellent. My boiler broke down and was condemned by my plumber who gave me a lead time for a week to source a replacement and install. Oxyplumb quoted a better price and Rob and Josh were there with the boiler the next day. The installation was faultless and they left everything neat and tidy and installed a smart thermostat that I can operate remotely from my phone. They answered all my questions thoroughly and left me feeling fully in command of my new boiler with which I am very pleased.

Very good process from quotation to installation. They always kept me informed all the way. Very polite and cleaned up. There are a few issues but a plan is in place. Well done Rob, Kevin and Josh.

I highly recommend Oxyplumb. Our old boiler broke down. I called up the company had a quick call with the sales team had my questions answered by an engineer. A quick site visit by an engineer to look at the old boiler and its connection with the ground source heating system. A week later a team arrived and installed the new boiler all very professional. Wish all installations where so good.

Oxyplumb were quick, courteous, and efficient; there was no waiting on hold for a call centre; an engineer came as soon as they could fit us in (given that this was in February, the wait was shorter than expected -- and they actually apologised they couldn't come sooner as they were so busy). The engineer called in advance arrived on time, found and fixed the problem right away, explained the process and price of work and parts needed, no surprise costs: overall, excellent. Would definitely recommend.

this company is a pleasure to deal with: they respond very quickly, are very efficient, turn up when they say they will, and do a first rate job. Definitely recommend.

After years of shoddy customer service and too many appointment cancellations to count, we flat-out refused to use a large National service provider for the replacement of our boiler. By contrast, the service provided by Oxyplumb has been first-rate from start to finish. Lisa, at the office, is friendly, helpful and efficient and always available should you have a query. And Roberto & Kevin, who carried out the work (installation of boiler in loft and water cylinder in airing cupboard), are punctual, courteous, hard-working and always clean up after themselves. The job was brought forward by just under a week, which was very much appreciated considering we'd been without heating and hot water for nearly three weeks. And finally, the installation is impressively neat and tidy. Thanks, Oxyplumb!

We experienced our boiler cutting out from early December. We had a contract with a National Company who decreed that the fault was nothing to do with them. A site visit from Oxyplumb, solution explained, and quote received promptly. Scheduled day was brought forward by twenty four hours. They were very tidy in his work, and explained what was being done. We had a full system flush, and the heating system was converted to a pressurised system. At the end of the day we had a lovely warm house. At all times we were kept up to date in all contacts from Oxyplumb. I will now use them for the annual boiler service, and any repairs that are needed.

Oxyplumb have been excellent in all aspects of a replacement boiler installation, from a prompt response, an initial emergency call-out to help on a Saturday morning by the director Leigh, through to a final installation of a new boiler and Nest thermostat system. Oxyplumb have great text and email systems to communicate keeping us up to date with appointment confirmations and reminders - a very smart set-up all round. Wonderful, friendly, responsive staff at their office base - Lisa deserves a special mention - and Rob and Josh carried out the work efficiently and professionally. They are great people.

Boiler service was undertaken on time and as expected and gas safety certificate sent to me on the same day. Very friendly staff, both engineers and administration staff, and was kept informed before and on the day of the work. Also excellent value and quality of work and service.

Again, first class throughout. Reminded me the boiler was due for a service (to maintain warranty and being reminded in good time is so useful for me!) Simple to book, engineer arrived on time and performed a sterling job. Emailed invoice and online payment which is nice and simple. Can't recommend this company highly enough.

Oxyplumb was recommended to us for replacing our gas boiler and we were not disappointed. All appointments were kept and any queries were answered promptly. They kept us up to date with everything before and after the installation. The boiler was fitted on the date scheduled. It was not a straightforward job as the boiler had to be moved to another position. The engineers were very efficient, hardworking and polite. They tidied up after themselves and explained the workings of the new boiler and programmer. Everything went according to plan and budget. Excellent service from estimate to completion of job.

From the very first visit to assess our needs before offering a quotation we were impressed by the straightforwardness and attentiveness to our questions and concerns. The work was done very neatly and cleanly with attention to detail. We felt able to ask any questions and found all the team knowledgeable and courteous. We must especially thank them for graciously and effectively dealing with a leak due to previous dodgy pipe work. This was an unexpected extra demand on his time and patience which he and the team handled well. The office staff also kept us well informed and were polite on every occasion. We are very satisfied with the experience and would gladly use this company again.

Haven't used this company before so glad we found them they are a great company and would recommend them work carried out was excellent thank you

Boiler and gas fire service plus central heating fault finding. The administrative team are warm, helpful and extremely efficient. Great communication before, during and after the visit. Good value. Matt was friendly, thorough and instilled confidence by patiently explaining what was needed and why. Gas fire and boiler service were carried out to a high standard. Everything was left clean, tidy and working well.

Work completed at the agreed time for the agreed amount. Very professional, excellent communications and service

From calling for a quote to completion of a new boiler installation was less than 48 hours. Leigh and Joss were professional and friendly throughout the installation process. Explained what was being done and why, and tidied up after themselves too. I will be using them going forward for my annual service and have no hesitation recommending them to others.

Easy to book on line, prompt confirmation and reminder. Engineer was on time, took appropriate COVID precautions and checked what we were expecting of him. Service completed and certificate provided (along with invoice). No fuss, no drama - a pleasant change. Thanks.

Great customer service from Amanda via phone and email. She made it real easy to get booked in at a time that suited me for boiler service. Also sent great little reminders the day before which was really helpful. Our Engineer (Matthew) was super efficient and friendly. Paperwork was sent through the same day, nice speedy service. Reasonable price and easy to pay online. Highly recommend.

Annual (Worcester) boiler & lounge gas fire services. Communication with office based Lisa was outstanding - always clear, concise and professional. Matt, the attending engineer, was similarly punctual, calm and professional. An outstanding local firm. Thoroughly recommended.

OxyPlumb are accredited by Worcester Bosch. I contacted them when BG were unable to attend, and they were able to fit a Hive central heating controller and thermostat and a boiler service in the same visit. Roberto completed this very proficiently and showed me how to setup the Hive. As a local company they are very convenient. I will be using them to service my Worcester Greenstar from now on.

Leigh of Oxyplumb came out to initially to quote and later that evening as promised an email arrived quoting for the necessary work and that he could install the boiler this coming Sunday. The next morning I phoned Oxyplumb who took an initial deposit from me, and from here on kept me informed for the remainder of the week should anything change before Sunday. I got to my mother's apartment at about 7:45am and as promised Kev arrived bang on 8 o'clock followed shortly by Leigh which meant there would be two people installing the system not just Leigh on his own. From here on both Kev and Leigh worked for the next 7.5 hours pretty much non-stop installing a new pump, filter and boiler unit and by 3 o'clock everything was up and running and mum once again had heating. Summarising I can't praise Leigh, Kev and the Oxyplumb support staff enough for their professionalism and commitment towards keeping promises and their quality of workmanship, they even hoover up after the work is completed … it's also nice to support local tradesmen and their services within the area. Once again thank you Oxyplumb for the work and service you carried out, Oh … and mum's so happy she has heating again.

Carried out at the time and date booked. Matt was efficient and informative with a pleasant demeanour. Lisa was similarly efficient backed by good systems.

We have used Oxyplumb for a year now and found the Office Staff,Amanda and Lisa respond promptly to any queries or concerns. Matt worked hard and efficiently on our latest job and Leigh CEO, has always visited for any follow ups or concerns and dealt with them. The problem we had following our gas boiler service and Magna clean recently was resolved satisfactorily and our confidence in Oxyplumb remains.

After gathering quotes for a new boiler as my old boiler was on its last legs, then checking out the reviews – I decided to go with Oxyplumb’s and couldn’t be happier. From start to finish they’ve been brilliant, friendly office staff and excellent communication And the heating engineers Roberto and Josh did an exceptional job with the boiler install incredibly punctual and they took real pride in their work, the installation was completed to a really high professional standard and actually exceeded my expectation by completing the work ahead of schedule, leaving the property clean and tidy – can’t speak highly enough of them both. Highly recommend Oxyplumb – very competitive quote, friendly staff and great professional heating engineers

We recently bought an older property with a 30+-year-old boiler. We were really happy with the service overall. The work was carried out by Roberto and Josh, both lovely guys who were very polite, considerate and knowledgeable. I was worried about the noise as I work from home and the house is small, but aside from taking the water tank out, it wasn't too bad and I was able to manage a few calls! We only ended up without heating for one evening which was ideal considering its early Autumn. And the engineers made sure we had hot water every evening so we could still have a shower, etc. The whole process took about 2 days and a few hours the 3rd morning, which was great as they said originally it would take 3 days total! They kept the house clean and took away all the old boiler/tank/piping material. I would definitely recommend Oxyplumb in future to anyone looking for a quality service. You get what you pay for and in this case I would say they were worth the money most definitely!

Leigh, Oxyplumb’s CEO attended this morning and almost straight away located the fault with my boiler. I was most impressed with Leigh’s prompt attention and his expert knowledge which obviously enabled him to ascertain the fault so quickly. May I also commend the office staff for their efficiency. We will certainly be using Oxyplumb again in the future. Thank you so much.

Lisa was very helpful and quick to respond to e-mails, got the engineer booked at a convenient date. Engineer Matt was great, did a thorough service and very knowledgeable. Thanks again and would recommend to all.

Roberto, Kevin and Josh were great. Installed a new combi boiler which involved removing a lot of redundant pipework and installing new simpler stuff instead. Much recommended.

Our boiler broke down just before my elderly aunt was coming to visit which wasn't ideal! Oxyplumb were amazing and fitted us in to check out the problem, even though they were really busy. Leigh diagnosed the problem and came back to fit the part the day she was arriving. He was really brilliant and the office staff were very helpful too. We highly recommend Oxyplumb in every way.

New external combi boiler fitted. From first contact for a quotation to completion, it was an excellent customer experience. Every pre-order question answered promptly and with clarity. Installation from start to finish was professional, with excellent communication throughout. Work completed on time at the agreed price

Today Kevin came to our property to install an outside water tap to the front of our property. The new tap was taken off of the back garden tap, through the garage wall, inside the garage and then back out to a front garden exit point. The work was carried out on the day and time given, the work was extremely neat and extra care taken to make the pipe work blend into the background. Kevin consulted with me on all aspects of the job to ensure everything was going where required. He cleaned up in areas where mess had been made and was polite and friendly. The invoice emailed to me was exactly as quoted which was a nice surprise and companies usually try to add on a bit here or there for "extras". I would totally recommend Oxyplumb to family, friends and neighbours and will continue to use them in the future.

I am not one for leaving reviews but was so impressed with the professionalism and service from Roberto of Oxyplumb, installing a new Combi-boiler and removing all the redundant pipework and tanks from our old system. The professionalism stood out, not just in terms of the installation, but other things like tidying away tools, cleaning up, and being on time. A first class experience from Oxy-plumb all the way through from their initial visit and advice, to completion of the work. Highly recommend.

Oxyplumb came to the rescue and gave her a very competitive quote and even brought the insulation date forward as she was worried it may be dangerous. Roberto installed today and was very happy with the work carried out, and the help of Lisa in the office Communicating with her. very professional company would recommend them

Roberto and Kevin did a fantastic job fitting a new boiler for us. It was a tricky piece of work as the flue had to be completely re-routed. We were impressed by their knowledge and the quality of their work but also by their courtesy and helpfulness. Roberto in particular went above and beyond in helping us address a number of unexpected issues. It was a pleasure having both of them in the house: they arrived on time, were scrupulously conscientious in cleaning up, and all their work was to the highest quality. I also found Oxyplumb very efficient in keeping us informed before the work started. Very easy to deal with. We shall certainly ask them to carry out annual service on the boiler and I have no hesitation in recommending the firm to others.

Annual Service of Worcester Bosch Combi boiler Carried out basic service and remedied 2 minor safety issues (at a reasonable extra cost). The service was booked 2 to 3 months ahead so no problems in fixing a date and more importantly Oxyplumb honoured the date, unlike a previous company that I had used in the past The engineer was very polite and a mine of information and a pleasure to have in the house. He explained the safety issue - essentially builders not having properly sealed the extractor duct and gas inlet pipe in the external wall. All in all, I am very satisfied with Oxyplumb and will use them again.

Matt arrived at the appointed time of 0800 and got down to business straight away by removing the old boiler. He worked with the minimum of fuss and had completed the installation of the new boiler by 1530. I was kept informed of progress and he took me through the basic operation of the new boiler at the end of the day. Unfortunately, it was raining heavily at times so this probably made things more uncomfortable for him and led to a bit more mess inside the house than would have been the case on a dry day. Overall we were pleased with the work he did and were impressed by the efficiency of the whole Oxyplumb operation from initial site assessment through to the quotation process and installation. Oxyplumb offered excellent service and were a good value for money.

Roberto did a fantastic job at removing our old boiler, removing all the poor pipework and fitting a brand new boiler in a new position. It is very apparent that Roberto takes great pride in his work and it shows with how neat all the new pipework is. Roberto turned up on time every day. Would highly recommend.

I had a new boiler installed and the work was carried out to the highest standard from the initial assessment to the work itself. The process was explained along the way, and Matt, the engineer worked hard and thoroughly. The company make you feel special to them, definitely recommend.

Matt came to give our boiler its first annual service. He arrived on time & set about his task. He was very friendly and explained what he was doing. He completed the service, leaving the area clean and tidy. I will use Oxyplumb for future services & other plumbing repairs. I appreciated receiving a certificate showing the details of items inspected and measurements made. Very Pleased.

Great job done quickly and professionally. Turned up when they said they would and did what they said they would. Were helpful and considerate. If you need a new boiler consider using these guys.

I'd been let down by my regular plumber so was looking someone to take over. I was impressed by all the positive reviews and can confirm my experience was also very good. A small job (replacing a kitchen tap) and found them to be courteous and professional throughout + reasonable rates. I will now be using them for all my future plumbing needs.

Excellent professional installation of combi-boiler provided by Roberto in extreme heat conditions. The work was competitively priced and carried out to a high standard. Clear instructions on boiler functions were also provided. A follow-up later from Lisa and her team at the office with warranty and service requirements. Such a lovely and friendly team who communicate well with each other.

Roberto arrived on time, did a great job and left the house tidy. What more could you ask for. Thanks to all at Oxyplumb.

Leigh, Matthew & Kevin did a good job, on time with good and knowledgeable communication. Happy to recommend.

I am an established Oxyplumb customer having had a replacement Worcester Boiler installed three years ago & subsequent servicing & certification work carried out. In addition various ancillary work including tap replacement & LPG valve fitting. All work has been carried out to a high standard & on time by knowledgeable, friendly & tidy professionals. Communication is excellent from the team. Recommended.

Competitive price, professional approach (protecting carpets etc.) and quality work despite some unforeseen challenges. Thanks to Roberto & Kevin for their hard work, friendly and helpful approach.

I used Oxyplumb to install a new boiler. Roberto was friendly, professional and completed the work to a high standard. I would happily use them again.

Having received 5 quotes to change my old boiler and hot water cylinder, I chose Oxyplumb due to their very competitive quote and great reviews. I will look no further going forward as Roberto and Kevin did an excellent job. The fellas arrived promptly, protected my carpets and cleaned up before leaving each day. Roberto was very helpfully in explaining what they would be doing every day and when the job was done, he talked me through how to use the new system. I was also impressed with customer services, as the office kept me informed about who would be showing up and at what time. It's nice to find a company that delivers a high-quality service at competitive prices.

We used Oxyplumb for our boiler service after we were let down by another supplier. Their communication was first class, reminding us by phone and email of the time of the appointment and then updating us when a potential had to be made. Matt turned up exactly when they said. The boiler service itself went very smoothly, They told us what they had found and what they advise should be done on the next service. We received a completed gas service certificate. The charge for the service was very acceptable. We will be using them again.

Just had Roberto around for a few days to change my boiler, hot water tank and pump. Could not fault the quality of work, manners and cleanliness. Really impressed with his work, and could not find fault if I tried. Will happily have him round anytime and will definitely use for plumbing needs in the future. Thanks to Roberto and the rest of the team.

Job done efficiently and professionally. However, the job was not explained well at the beginning eg I thought we would have salt blocks not tablets and we would have an extra hard water tap not keeping the existing tap not connecting to the water softener. This means we have to use hard water to boil the kettle or saucepans.

Our boiler recently broke down and having used Oxyplumb before we went straight back to them. Leigh was out within 24 hours, had assessed the situation and advised and guided us with care and detail as to best steps. A new Worcester boiler was sourced to meet our needs and within 10 days Kevin (with Leigh's input) had done a stellar job at fitting the new one for us. The workmanship is excellent, they are clean and tidy and make every effort to avoid minimum disruption and mess. Clear explanations during and at end of work and always available to get in touch with if any problems.

50 year old boiler, central heating and associated tanks had been subjected to; loft conversion in 1994, kitchen extension in 2015 all without complaint despite being told in 1986 it may not be up to the job! Oxyplumb arrived and listened to concerns and requirements and gave ideas and choices. We chose to have a Worcester combi boiler (oil fired as before) which then allowed us to free up and use both a cupboard downstairs where the hot water tank was housed plus a storage area upstairs which housed the cold water tank and header tank for the central heating. Further to this they removed the pump for the upstairs water supply that was installed for loft conversion. Also renewed the flueline in the chimney The pipework was rerouted, renewed and tidied up considerately and far nicer than expected. Matthew and Kevin seem unphased by anything and they were polite, friendly and very competent. We are so pleased with the whole Oxyplumb experience. Another bonus is that we have increased pressure in downstairs shower and in the new kitchen.

I have used Oxyplumb before and because of their great service I asked them to install a Hive heating control system. Matt arrived promptly and did a great job. This involved four separate thermostats (3 to control underfloor heating valves) and gaining access to an inaccessible boiler control box. He patiently installed everything and despite the complexity everything has worked perfectly. Great job, thank you. I'd have no hesitation in asking Oxyplumb back again should the need arise.

Oxyplumb swapped out my old oil boiler, installed the gas boiler, all the pipework and even arranged for the oil tank to be removed. All the work was so neat and tidy, just 1 engineer working on his own and arriving on time each morning (it was a 3-day job). I would highly recommend Oxyplumb. A very professional team of people made the transition from oil to gas easy. Thank you, Oxyplumb team.

I highly recommend both Roberto and OxyPlumb. Roberto has gradually been improving our temperamental heating system, with OxyPlumb working around our timeframe and budget. He has really gotten to grips with understanding our set up and goes out of his way to solve problems. After years of issues and unreliability Roberto has got our boiler and system working so well the house is so quick to get up to temperature now. We can now go ahead with our bathroom renovation plans knowing the system is working well.

Having been quoted extortionate prices by other people, I was relieved to have OxyPlumb recommended to me at a lower price by Amanda Oxendale who was so lovely and helped me during my little crisis. The engineer who turned up was not only on time, but a tad early. When I told him I wasn't quite ready yet and apologised, he was really lovely about it and said it was no problem - waiting outside while I quickly cleared the area he'd need. He was very polite, easy to talk to and even gave me tips about using a gas cooker as I'd never owned one in my entire life before. Highly recommended!

When our old oil-fired combi boiler failed I invited quotes from four companies in our region. Being experienced at buying all kinds of goods and services as part of my job, I am always wary of any quote that comes in significantly below the others but, on this occasion, I chose the lowest – not because it was low but because the other three seemed unreasonably high (double in two cases). Oxyplumb delivered on every level – their advice during the survey was spot on, the equipment they recommended was the best for our needs, their execution was totally professional and they always respond when you call. They finished earlier than expected and were bang on budget. Most important: it's working like a treat. All-in-all, a first class job, well done!

Had my annual boiler service. Booking of the service was easy, engineer was very competent and was able to answer many questions I had about my heating system, prices are very competitive. Very pleased about the service!

Excellent service, from first contact via the Worcester website through to the final clean up. The engineer, Roberto, was very punctual and polite. And gave a great briefing on the new system. What more can you ask for. Chose them from the excellent reviews they have and am more than happy to do the same.

I would highly recommend using Oxyplumb. We have used them for a couple of years and the thing I like about them is their clear communication, they respond promptly to enquiries and do their best to be there for you as soon as possible and follow up by email afterwards. Having a team rather than being a one-man band helps with their early availability and we have been put at ease and been impressed with all four or five of the engineers who have helped us. We have used them for boiler services and central heating issues. Also for plumbing in a dishwasher. If a part can be fixed rather than replaced they will do that to save you money and they get the job done promptly rather than dragging things out to be able to charge for more time.

Leigh and his team installed our central heating system over 4 years ago and we've continued to use him for annual servicing ever since. You couldn't deal with a more genuine, trustworthy company.

Used Oxyplumb for the first time and basically found the following:- On time - friendly service man - service all OK - cleaned up - fair price - will use again. Mike - Eynsham

Our boiler died last Friday morning. We have used Oxyplumb before and were impressed, so they were the first people I called. By Friday evening I had accepted a quote and the new boiler was fitted yesterday (Tuesday). Every aspect worked smoothly. Excellent communications at every stage. Arrived when they said they would and the work was carried out to a high standard, efficiently and quickly. All was clean and tidy when finished. I really couldn't have asked for more.

Efficient, helpful, no nonsense. They installed a new boiler and hot water system for us several years ago and did its annual service today. It has worked very well from the start and we continue to be very pleased.

I contacted Oxyplumb after finding them through Which. We did a total strip out and refurbishment of our house four years ago. The plumbing has been a real disappointment. Oxyplumb came in, identified various problems and we agreed that some major changes were required. There were storage tanks taking up space which were never used, a filter system which wasn't in use and a very expensive pump which has been removed. Our oil bills were also horrendous. The house is warmer, and we are delighted.

Our boiler broke down on Sunday evening during recent very cold spell. Called Oxyplumb on Monday morning. Appointment made later that morning. Engineer arrived on time, analysed problem, explained cost of work, went to collect spare part, returned quickly, got boiler working again, stayed to ensure all was well. Couldn't fault this excellent service.

Oxyplumb were engaged to repair an old Oil Boiler, they responded within an hour of my e mail, arranged an engineer appointment, attended and attempted a repair, but advised it might not work as the boiler had been flooded! The Boiler ended up B.E.Repair, They then quoted a fair price for a replacement. The new Worcester Greenstar Boiler was installed asap by a very friendly professional engineer. I would highly recommend Oxyplumb, 5 star Dave W

Back in the time before Christmas, the trusty old Ideal boiler was showing its age. Not really economical to repair so had a Worcester Bosch unit installed by Matt and Kevin. Floorboards needed lifting to install the condensate drain and on being reinstated, you would never know the carpet had been lifted. Matt installed the boiler and the flue proved to be a challenge but nonetheless overcome. Everything tidied up and no mess left at all. Shall certainly use again and recommend. Price was as expected and hoped for and Amanda a pleasure to deal with.