Palmer Maintenance Services

I am sorry that you feel that your experience with Palmer Maintenance Services was not to your expectations however there could have been possible serious health issues from Co2 poisoning if I had not noticed and discussed the problem with you: I attended your home to service your boiler and quoted and agreed an price. Upon nearly finishing I went outside to check the flue termination and I found the end was missing. I spoke to your wife and showed her and she informed me you had had lots of building work completed and it must have been damaged. I explained I would have to turn the boiler off as it was dangerous and issue a warning notice or alternative try and get the part and fix it at additional cost. She informed me she did not want the boiler switched off and instructed me to try and get the part to repair it. I was unable to get the part on its own from stock locally, so I purchased a complete flue at the cost of £90.00 to myself, removed the end from it and ordered a replacement part so I could use the flue at a later date so I would not have to return and switch there boiler off. In total it took approximately 2 hours to complete a 30 minutes service. I believe in this situation I went above and beyond to help you in this matter, if the problem was not noticed and fixed by me you could have had serious health issues from CO2 poisoning.

Great glad you was happy with service