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Trusted Traders

Pass And Totterdell Limited

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4.9

21 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jun 2019

About

At Pass and Totterdell Plumbing, Heating and Gas Services no job is too large or too small. We cover everything from a dripping tap to full Central Heating System Installations.

Servicing
Landlords Gas Safety Inspections
Repairs
Installation of all appliances
Power flushing
Upgrades
PAT testing
Free quotations
LPG
Natural Gas
Oil

Call us or drop us an e-mail for a free quotation and great rates – we’ll be glad to help

We cover all of GL, BS and further.

Being Gas Safe Registered and Oftec registered we can work on all Natural Gas, LPG and Oil appliances

Gas Safe Registration Number 544890

OFTEC Registration Number C100335

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Gas cooker installation
    • Gas cooker repair
  • Bathroom fitters

    • Bathroom refurbishment
  • More Services

    • radiators
    • gas emergencies
    • underfloor heating
    • lpg

Customer reviews

4.9
21 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Boiler replacement - made it look easy.
Customer Service
Quality
Value
P&T rearranged their work programme so they could replace our boiler as a matter of urgency because we were seen as vulnerable pensioners. The house is 90 years old and the old boiler installed some 20 years ago. The old boiler used to be noisy and unreliable and use a lot of gas. The new one is silent and much more efficient. The old pipework was a bit of a nightmare and there were 3 water tanks with ballcocks in the loft and a large hot water tank in the middle of the house which made the place too hot in the summer. The new condensing combi boiler uses less gas and requires no storage tanks of any kind. Its controls are easy to understand and use and it is guaranteed for 10 years. The standard of workmanship on the new pipework is outstanding.
Customer in Gloucestershire25/03/2020
New boiler
Customer Service
Quality
Value
Called out when my old boiler broke down. Not repairable due to age and lack of parts. Quoted for new boiler, which was accepted and work commenced within 10 days. Had to remove old boiler, make good old pipes and gas supply, supply & fit new combi boiler and flue in loft, make good hole in external wall. Work was completed in a day except for hole in wall. Minimal mess, new boiler working perfectly, great hot water flow to shower, smart meter already showing vast improvement in costs, no snags. Great work, highly recommended.
Customer in South Gloucestershire11/02/2020
Replaced old bath seal and rusty towel rail
Customer Service
Quality
Value
We were very pleased with the two calls, first to remove the old leaking bath sealant and reseal it, advice on getting a new towel rail as the old one was rusting and was likely to leak. Pass and Totterdell kept us informed of arrival times, let us know when there could be a delay, and spent time balancing the heating system after the replacement rail. We are very pleased with their service and would definitely use them again.
Customer in South Gloucestershire18/05/2019
Good work on new oil Boiler
Customer Service
Quality
Value
Just had my 30 year old Worcester oil boiler replaced with a new Worcester Bosch boiler by P&T. Good work and would recommend them. They were flexible enough to consider my wishes on the installation as it required new pipework and some building modifications to accommodate the work. Any issues I know I can get them back to assist.
Customer in South Gloucestershire05/05/2019
Tracing the leak
Customer Service
Quality
Value
I would not hesitate to recommend this firm. We have used them over many years, in several properties. Our boiler wasn’t working properly - the pressure was building up too much and then it cut out. Despite several visits to replace leaking valves, pipes and the pressure gauge it was still not working. Mark and Joe stuck with solving the problem - determined to sort it out. After a hi-tech process involving a heat detector gizmo they discovered the cause of all the disruption... A small hole in a pipe in the roof. Quickly it was mended and then... Hey presto the boiler worked wonderfully again, radiators heated up and everyone was happy & very relieved!
Customer in City of Bristol20/03/2019
Great team, fast to respond - excellent knowledge
Customer Service
Quality
Value
This company does my residential heating services and maintenance- always fast to respond, options given to fix problems and then they carry out work in a efficient way, no mess ever. Also I use them for my rental Properties - all annual services, heating, gas, fire alarms etc - the annual reminders are a useful and they are always timely in scheduling appointment in, great with tenants also.
Customer in Gloucestershire19/03/2019
Great service - very swift and professional
Customer Service
Quality
Value
Couldn't recommend this company highly enough. Prioritised our call because of a water leak which then led us to discovering there was also a gas leak. Mark worked quickly to make the boiler safe and removed the electricity bit (don't know the technical term) to make sure there was no chance of the boiler being switched on by accident while we waited for a replacement. The new boiler was reasonably priced and the work was done quickly. The workspace was neat and the old boiler and waste was taken away the same day - I barely noticed it was all being done. Overall a very positive experience and a company who I would trust to give an honest evaluation of your boiler and provide sound advice - this is unlike some companies who will encourage you to keep throwing money at failing boiler so they can profit from the patch up work and constant call outs. Thank you :)
Customer in South Gloucestershire18/03/2019
Pass and Totterdall Plumbing And Heating
Customer Service
Quality
Value
Always deliver first rate professional service and are able to problem solve any installation issues I have in a very Old property. Also used for buisness installation and will be using again when more work is needed as they have gone above and beyond with customer service. Highly recommend this company.
Customer in South Gloucestershire18/03/2019
Efficient and friendly service
Customer Service
Quality
Value
I obtained the details last year of this firm from Which? Trusted Trader. From the first contact to completion of this piece of work (the third carried out), the prompt, efficient and courteous service has been refreshing.
Customer in South Gloucestershire16/03/2019
Pass and Totterdell Professional Service
Customer Service
Quality
Value
I have been a customer of Pass and Totterdell for the last 5 years, they offer a very professional plumbing service and have undertaken work for me ranging from installation of new high quality boilers to fitting a toilet seat. It really doesn't matter how big or small the job might be, they are responsive and if unscheduled repairs are required they always respond and resolve promptly. They also offer an excellent landlord/tenant service and are trusted with key holding for landlords like myself. I would have no hesitation recommending Mark and Geoff’s company for all of your plumbing needs. Without sounding like a cliche they most definitely go the extra mile. Thank you Mark.
Customer in City of Bristol15/03/2019
Central heating system installation
Customer Service
Quality
Value
The quote was very reasonable. Quick, friendly and efficient service. Install works which was carried out was very clean abd tidy. From start to finish everything was carried out with a smooth transition
Customer in South Gloucestershire15/03/2019
Great job at a great price
Customer Service
Quality
Value
Pass and Totterdell carried out work on the property we used to rent which is why we chose to use them again on our own home. They came most recently to fix a number of problems including replacing the stop tap and resealing the whole shower. The lady on the phone who booked the appointment was really helpful and they were able to see us quickly. The chap who came out was punctual, helpful and informative. He completed all the jobs we had in just a few hours and at such a reasonable price. We've already asked them to come out again to fix another problem! Would highly recommend.
Customer in City of Bristol12/03/2019
Efficient and helpful.
Customer Service
Quality
Value
After another gas engineer had failed to fix my boiler problem, Pass & Totterdell sent out an engineer at short notice and during a busy period in order to help me. The engineer correctly diagnosed the problem, enabling me to fit the replacement part (he was unable to do it that day due to other urgent call-outs). Fast, efficient and professional service that was much appreciated.
Customer in City of Bristol16/12/2018
Replace and resite boiler (LPG) and replace radiators
Customer Service
Quality
Value
Prior to quote, Geoff Pass gave much appreciated excellent advice freely - eg pointing out reasons why we should have one type of radiator over another. There was certainly no hard sell, just sensible informed advice. Once agreed, all the work was started exactly when stated and completed in a very timely manner. The fitters worked hard, virtually non stop from beginning to end each day and were as tidy as they could be. Resulting rubbish was collected just a couple of days later. After this experience, I'm very pleased to have found a reliable, friendly and obviously expert team and I would have no hesitation in using them again. I would, without a doubt, recommend them to friends and family.
Mark and Sue23/05/2018
Install new boiler and change radiators
Customer Service
Quality
Value
Geoff, Mark and the team did a fantastic job of recommending and installing the best boiler for our busy household. From arranging a site visit, providing a quote and installing the systems, the communication was fantastic. The team very knowledgeable, professional and friendly. They turned up when they said they would, explained things thoroughly and were absolutely fantastic! I would recommend them to anyone requiring this kind of work. In fact, they are coming back to plumb in the ensuite!
Kjstorey12/04/2018
Best Plumbers / Heating Engineers I have ever used
Customer Service
Quality
Value
From the moment I called until the job was complete every thing was done when said, wonderful service, polite staff, a pleasure to have in our home. Will only be using them in the future as I am confident with their outstanding service. How refreshing. Steve Small
Steve Small08/12/2017
Very good standard of work, hardworking and efficient
Customer Service
Quality
Value
I would certainly recommend this business. Excellent work. From the very beginning of the job they took the time to listen and then did exactly what I wanted to a fantastic standard. I had my boiler replaced and the system power flushed, as well as 2 new radiators fitted. Very hardworking. 2 engineers were on site and completed this in one day! I was impressed with how hardworking they were. They cleared up well too. I will certainly use them again and do not hesitate in recommending them.
Sandra Swindile26/07/2017
Reliable and trustworthy in a aspects
Customer Service
Quality
Value
I have had various plumbing and heating jobs done over the last few years, the last being to repair a gas fire. They are so professional and always keep to the time and price agreed
Which? Trusted Traders Consumer11/04/2017
Great customer service
Customer Service
Quality
Value
Pass & Totterdale originally installed a new combi boiler in my loft which required alterations to pipe work. Explained fully all the work they would need to do. Quoted 2 days to complete but finished in just over a day & a half. The engineers arrived promptly & made little mess - even hoovering the stairs before they left (which they had previously covered in plastic sheeting). Small leak was found from a radiator after they left (due to changing to a pressurised system) - & they returned within the hour to tighten the joint. Theirs wasn't the cheapest quote, but it was the boiler I wanted & as they are accredited engineers I now have a 10 year guarantee with Worcester for any parts & Worcester's attendance for any breakdown. I was really pleased with their work & asked them to undertake an additional job fixing a long term 'slow' draining pipe a month later, which I'm also really pleased with. They are friendly, helpful & more importantly have been happy to return promptly when there was a minor issue. Would & have recommended them since.
Which? Trusted Traders Consumer05/04/2017
Good workmanship and customer relations
Customer Service
Quality
Value
The boiler had a replacement pressure valve fitted. The central heating system was given a "flush through". The plumber was efficient and polite and he explained what he was doing as he went along.
Which? Trusted Traders Consumer17/03/2017
New Radiators
Customer Service
Quality
Value
Installation of six new radiators - included expanding pipe work to fit new size radiators.
Which? Trusted Traders Consumer22/02/2017