Paul Harley Plumbing Ltd t/a Paul Harley Plumbing & Heating

Paul Harley is a really nice and trustworthy person. He is both knowledgeable and courteous, providing first class service and value for money. I recently needed to replace an old gas boiler and some radiators that were being problematic. After careful consideration, I decided to call Paul to ask for a survey and costing for what would be required to remedy the situation. He arrived promptly when expected, listened carefully to our requirements, did a full survey and discussed his initial thoughts with us. A follow-on summary and costs sent to us shortly after the visit. We decided to use his services and I’m very glad we did. What a gem of a tradesman he is. The work was successfully completed within the expected time scales, with no greater issues experienced than freeing air build-up in the pipes following the refilling of the heating system. Everything’s now settled down and it’s all working fine. Since then, the full system has been inspected by British Gas, (for adopting into our existing Home-Care agreement with them – which they did). Their service engineer said, “there were no issues whatsoever with the system, the installation was first class and a very professional job”. We agree. We’re delighted with his work and wouldn’t hesitate to use Paul’s services again for any further plumbing or heating work we may require.

It is with much regret and hesitation that I am writing this, as there are many raving reviews for this tradesman which is why I engaged Paul to begin with. The first meeting was great where he and his tiler were on time and gave good suggestions on how to make the ensuite bigger, quotation came in soon after. The itemised quotation provided was reasonable, not the cheapest, not the most expensive. We decided to go with this company for a full ensuite re-haul. Unfortunately, it went downhill after there. Once the work started, it soon appeared that there were multi projects that were being managed at the same time. This resulted in further delays on top of the expected delays from the current pandemic, for example, turning up late to agreed timings. Some days the trash was cleaned up really well, other days forgotten. There was a lack of consistency in the service delivered. The ensuite was completed in Oct 2020 and we noticed water marks and leaks on the ceiling in Jan 2021, 3 months later. This was raised to Paul and after a few trial and errors, the root cause was identified 1 month later which was because the seal around the bathroom tray was not done properly. To which, he replied: "I am not good at sealing". The water leak is now fixed, however I still have holes in my ceiling that has not been repaired and at the time of writing this review, I am still pending for this to be repaired. Paul may be good for minor repairs limited to plumbing works only.

Paul ‘saved the day’ by completing my fit out of my downstairs shower room and cloakroom, my mother can now move in for Christmas! Not only is he skilled and adaptable, he is considerate and helpful and very professional. I couldn’t recommend him enough.

We chose Paul Harley because of the reviews in Which? Trusted Traders. These glowing reviews are well deserved. Here is a tradesman who attends not only on the days he says but also at the time he states. He detailed his targets for each day and stayed until these were achieved (even into the evening) and when he departed he left no mess behind. The final bill contained no hidden extras and matched the original estimate. Also, a few days after completion, Paul returned to check for possible snagging. There was none. A job well done. Friends and relatives who have seen our new toilet/shower room have praised it highly (with one well-travelled friend liking it to that in a five star hotel). We have no hesitation in recommending Paul Harley and, when the occasion arises, we know our friends will be engaging his services. K & H Wallace Kirkcaldy

Paul did a really good job fitting my new bathroom. He was efficient, flexible and happy to do the little extra bits that make all the difference. I am very happy with the results.

We needed to adjust plumbing as part of our kitchen and utility room renovation, as well as have gas pipe for the range fitted. Paul has been very straight forward in his quotation and we quickly agreed the job. He was very efficient and finished his job with minimal disruption to us and we will gladly use his services again.

We asked Paul to replace our boiler and hot water tank. He’s done a brilliant job moving the hot water tank to a different location with minimal fuss and disruption to the rest of the house. Paul responds to texts/calls consistently very quickly to help manage our expectations in terms of timings and proved very flexible in accommodating our needs. He ended up replacing a toilet, sink and towel rail during the job. We are very happy with the standard of work and the care taken. We have not found a more accommodating or responsive trade professional.

Following a number of quotes Paul provided a very competitive quote for a new boiler, removal of water tank, which lead to an extension of bathroom with overall redesign of bathroom, which made a huge difference. Paul explained everything before starting and as I kept changing my mind he was very accommodating and provided everything we wanted, using highly quality materials. He is very skilled and his experience led to all work being finished to a very high standard . Paul and his team left everything clean and tidy, we are delighted with our boiler and bathroom, I would highly recommend Paul for boiler and bathroom redesign. Paul was a friendly and accommodating gentleman who went over and above to ensure work finished on time and to a very high standard. He was very reliable and took great pride in his work.

Paul has done a wonderful job transforming my en-suite. He gave honest advice on products, including the pro’s and con’s of buying what ‘seems like value for money products’. Ended up with a fantastic shower room, quality shower tray, screen and shower, kept original sink and WC, but replaced taps, and it looks so good. Paul was able to lower shower tray, re-route pipework, take walls down with as little disruption as possible. He organised joiner/plasterer/tiler/electrician too - everything finished to a high standard. No hiccups, kept informed of progress, budget met.

Paul fitted a new Worcester boiler and recommended a few optional upgrades that would improve the overall performance of our heating system - so pleased we took his advice. Quotes were realistic and fair, work started and finished on time. Would thoroughly recommend Paul - he’s coming back to do replace pipework under the floor.