Paul Williams Plumbing & Heating Limited

I needed a new Worcester Bosch gas boiler to replace the old one which we'd had for over 23 years. Having contacted several local suppliers for quotes, Paul Williams stood out as being the best value for money and with a very good track record according to online reviews as well as from other local plumbers. On the day of fitting Paul arrived promptly to start the job, well before 8am, and we were greeted with a broad smile and a very pleasant and helpful demeanour. Paul worked very well to complete the job on schedule, despite, one or two unforeseen hiccups, such as the lack of drain for the overflow pipe. Paul worked around the problem using a limestone basin as a soak away, sourcing material from a local building supplier. Paul came back the next morning to run through the operating system and to fit the carbon monoxide monitor as I needed to attend a meeting in the afternoon. I would highly recommend Paul Williams for anyone needing a new gas boiler to be fitted. Paul is highly skilled, professional, helpful and he provides excellent value for money.

Excellent service from initial contact via Bosch. New boiler and controls fitted and fully explained to me. Paul arrived at 8 45am, work completed and up and running by 12.30pm. No mess to clean up afterwards. Would thoroughly recommend him.

From contacting Paul to getting the work done it felt so easy whilst also be professional and thorough. Paul returned my calls, kept in contact/updated re arrival. Was very thorough when servicing the gas boiler and checking the heating throughout the house. So pleased I used 'Which Trusty Trader' and found Paul. I will continue to use Which Trusty Trader and I can understand why Paul has such great reviews. If you live in his area, why would you use anyone else? I would certainly recommend Paul and have already booked him to do some more work.

I've used Paul's plumbing and heating services for years. Whether repairing and servicing my boiler or responding to an emergency plumbing problem, he is always prompt, reliable, trustworthy, knowledgeable, efficient and safe. He does every job quickly and cleanly and clears up after him - and smiles throughout! Yesterday, he changed my old boiler for a new one. I was expecting some problems as the replacement, whilst nearly new, was second-hand. But Paul double checked everything beforehand, ensuring he brought the right bits and pieces with him to make the adjustments. He did the job without any fuss and in no time at all. If you're reading this because you're wondering who to ask to sort your plumbing or heating issues, you won't do better than Paul. He's an unsung gem who'll happily go the extra mile to make sure you're never without heat or water.

Fair play Paul and his team are fantastic, they were professional, installed a Oil combi boiler, new rads and pipe work to an extremely high standard. Top blokes and all in all a top class service.

Installed and relocated a new boiler for me. Very good service and very friendly. Worked hard to complete the job and went above and beyond to help me out. Thank you very much Will recommend to anyone.

We had an urgent issue where my elderly parents' boiler failed and they were without heating or hot water. We found Paul on the Worcester Bosch list and he moved his busy schedule in recognition of their vulnerability and arrived exactly when promised. He sourced a new boiler which he fitted in no time at all, leaving everything clean and tidy. A day later there was an issue entirely unrelated to Paul's work, he again responded urgently at short notice on a Saturday to restore my parent's heating and hot water. I cannot speak highly enough of Paul. A genuinely nice individual, he's professional, understanding and clearly cares about his customers. Will call him again without hesitation in the future.

Paul and his colleagues did precisely as promised. They arrived on time, 08.00, installed and tested the boiler and were gone by 13.30. Paul had arranged the delivery of the boiler which also arrived bang on time. They ensured the system was fully operational and no air locks remained or other bugs were present. Once installed Paul carefully explained in lay man’s language the operation of the boiler and the WiFi timer/thermostat. They were a cheery helpful team and left the utility room clean and tidy. I could not have asked for better service.

Paul installed a replacement boiler for us. He arrived promptly and was very amenable, as well as completing the installation earlier than expected. He took time to explain how the new boiler and thermostat worked. He also took great care to cover the carpets, avoiding any mess, and was a pleasure to deal with from start to finish. I would thoroughly recommend Paul.

Paul visited Monmouth in early January, viewed the problem and made a wise suggestion. The same day he sent a brief email quote which we accepted. We agreed a suitable date for the work and his team arrived promptly, before 8am. They flushed the system, added a magnetic filter, fitted a new flue, removed our dying Glow worm boiler and fitted a new floor standing Greenstar FS 30CDi Worcester Bosch with little fuss and true professionalism. We were without heating for about 4 hours. The new pipe work looks immaculate and today all appears to be working perfectly. The boiler has a 10 year warranty (call out, parts and repairs) if serviced annually. Paul’s work was just what we wanted: an organised small team who knew what they were doing, got on with the task, worked very cleanly, took pride in their work and were covid-conscious. Paul will return to put the guard over the new flue once the cement dries. An exceptional team that we’re delighted to recommend. And they’re excellent golfers!