PC Man

Michael was recommended to me by my neighbour. He’s great - totally knows his stuff and is really conscientious. We now have fantastic WiFi throughout our house thanks to him! Totally recommend him - and have done so to a number or my friends.

I've been using PC Man for around 5 years for a variety of smaller jobs and one large installation too. For the larger job they installed a projector, screen and sound system for my TV including in ceiling speakers. The whole system is amazing and I've been so pleased with the results as it involved working around builders plus they recommended all of the hardware so I didn't have to worry about a thing. What I really appreciate though is having support on the smaller things. PC Man are able to come to my house or my office, whichever is best for me and sort stuff like routers, buying new laptops, transferring all the data and taking all the hassle out of it for me. Definitely recommend.

PC Man was recommended to me when we had repeated problems with my home internet connection. We wanted a decent home network to use Sonos, have WiFi that’s reliable enough for me to work from home, and watch Netflix without it dropping out. We’d been trying to do this on the standard BT equipment, but it wasn’t up to it. I told PC Man what we wanted to do, and they just made it all happen. They set up everything we needed, providing all the equipment (including routers and Sonos), ran the cabling under the floors so it’s completely invisible, gave us a really neat ‘hub’ for all the technology, tested it all – even the TV channels - to check we were happy, and made sure we could work everything before they left. We now have fantastic WiFi, TV and music throughout the flat, with no cables showing, and couldn’t be happier. It was a really great service, and I wholeheartedly recommend them.

We have been using PC Man/Michael to look after our household IT set up for almost ten years now. His advice is clear and accurate, and he listens to what it is you want to achieve. He is always punctual, tidy and efficient. He resolves any issues quickly, and is reliable and trustworthy. In short PC Man provides a great service and I wouldn't hesitate to recommend him.

In my opinion, I found the company difficult to communicate and deal with. The company was contracted financially through my builder who asked me to work with PC Man as well. After the initial installation, there were a number of issues which included, but are not limited to the following. I was not given the details of the network administration to change my network password, a number of data points are faulty and all the various pieces of equipment were crammed into a data cabinet causing overheating and subsequent issues with the equipment (even though all the cabinet and shelving were on site at the time of installation). I provide all the requested equipment (which was agreed prior to purchase) except for commercial grade routers which were out of our budget at the time. However, I did purchase one of only two Which? Best Buy router, the Netgear Nighthawk. For nearly six months I requested that the various issues be resolved with no progress. I finally received a quote which I felt was excessive and which appeared to me to include a cost for fixing the original errors. At the same time the router specification unexpectedly changed, significantly increasing the price. When I did question this, it was agreed it was not necessary. My issues still remain unresolved.